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Annemieke van den Bijllaardt | Online Learning Lab, Centre for Innovation
Community ManagementTanja de Bie & Annemieke van den Bijllaardt| Online Learning Lab, Centre for Innovation
Discover the world at Leiden University
Introduction
Online Communities
in Online Learning
E-tivities
Challenges
Design
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
Welcome
Introduction
Online Communities
in Online Learning
E-tivities
Challenges
Design
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
E-tivity: online introductions
ReflectionHow easy or how difficult did you find it to introduce yourself in an online platform?
Find the forums here:onlineleren.neolms.com
enrollment code: VQOG-AYAB
Introduction
Online Communities
in Online Learning
E-tivities
Challenges
Design
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
"A virtual community is a group of people who may or may not meet one another face to face, and who exchange words and ideas through the mediation of computer bulletin boards and networks. Like any other community, it is also a collection of people who adhere to a certain (loose) social contract, and who share certain (eclectic) interests.“
Howard Rheingold - Virtual communities - exchanging ideas through
computer bulletin boards (1987)
What are Online Communities ?
Introduction
Online Communities
in Online Learning
E-tivities
Challenges
Design
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
An online course is a community, where learners interact with each other as a way of learning.
An online course is more than just weblectures/video.
● In-video quick quizzes (are you awake?)● Assignments (quizzes, essays, forum discussions)● Literature, possibly also images, databases etc.● Wiki (crowdsourced information)● Social media● Possible real life meetups in study groups
Communities & Learning Environment
Introduction
Online Communities
in Online Learning
E-tivities
Challenges
Design
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
E-tivities are meant to provide easy scaffolding for students and provide teachers an easy way to design online learning.
E-tivities are: ● quick and easy to produce ● easily reusable and easy to try out● cheap and scalable● making the work of the tutor/e-moderator faster,
more efficient and easier
E-tivities
Discover the world at Leiden University
E-tivity 2.3Purpose: to write encouraging repliesTask: suppose the following e-mail appeared in a forum you were moderating. How would you reply?I’m really fed-up with people in this forum who spend their time looking in on those of us doing all the work. If this keeps on - I’m off! AndyWhat would you do? Describe a motivating approach and place a response to Andy in E-tivity 2.3 - Encouraging participationRespond: by looking at the messages of others to Andy. How would you feel if you received them.
Etivity
Next Now move on to lesson 4 - Summarizing - a key skill
Familiar symbols Clear pacing & sequencing Purpose Single task
per message/forum
Sparkto start the dialogue Where to respond Response to others
Discover the world at Leiden University
E-tivity 2.3Purpose: to write encouraging repliesTask: suppose the following e-mail appeared in a forum you were moderating. How would you reply?I’m really fed-up with people in this forum who spend their time looking in on those of us doing all the work. If this keeps on - I’m off! AndyWhat would you do? Describe a motivating approach and place a response to Andy in E-tivity 2.3 - Encouraging participationRespond: by looking at the messages of others to Andy. How would you feel if you received them.How much time: The entire activity should take: writing a response (5min), responding to others (10min)
Etivity
Now move on to lesson 4 - Summarizing - a key skill
Links Time
Next
1. Access and Motivation
2. Culture building
3. Co- operation
4. Collaboration
5. Development
Welcome
Host
Lead
Guide
Facilitate
5-stage model for productive learning forums: the role of the e-moderator
Source: Gilly Salmon
Introduction
Online Communities
in Online Learning
E-tivities
Challenges
Design
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
● Wide differences in
○ Academic skills & abilities
○ Fluency in English
○ Cultural norms & standards
● Testers & Lurkers (passivity)
● Trolls & Haters (negativity)
What are the challenges in an online learning community?
Introduction
Online Communities
in Online Learning
E-tivities
Challenges
Design
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
Community DesignAt Leiden University our volunteer e-moderators help us scale education. Why are they willing to do so?
The principles of engagement of learners & volunteers
• Renumeration
• Influence
• Belonging
• Significance
Not just the forum, but part of the entire design!
Introduction
Online Communities
in Online Learning
E-tivities
Challenges
Design
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
Access & Motivation● Make learners feel welcome
● What you give attention grows
Culture Building: online socialization
● Introductions & social chatter create safety
● Be neutral, honest and non-defensive
● Give feedback in a sandwich
● Keep calm. Drink a cup of tea.
● Don’t Feed the Trolls. (avoid negativity)
Basic E-moderation Tips
Introduction
Online Communities
in Online Learning
E-tivities
Challenges
Design
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
Cooperation & Collaboration
● Make connections between learners
● Use e-tivities
● Be compassionate. Stupidity is not illegal.
● Promote Academic Skills. Point out logical fallacies, ask for credible sources
Development
● Don’t overcrowd
● Don’t be big brother
Basic E-moderation Tips
Introduction
Online Communities
in Online Learning
E-tivities
Challenges
Design
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
The community guidelines set the atmosphere of Leiden University and with it expectations for behaviour.
• Participate
• Collaborate
• Be respectful
• Be Academic
The Academic Toolkit aids newbies that do not yet master academic skills, offering them self study material.
Tools of the trade
Introduction
Online Communities
in Online Learning
E-tivities
Challenges
Design
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
● 73% of active learners watched a lecture, 25% submitted an exercise, 34% browsed the forums
● 8,5% of active learners is also active on Facebook
● 400 online volunteers translate English subtitles in 26 other languages for the Linguistics course
● we crowdsourced a new module for Linguistics.
● 30 learners form a core of permanent volunteers
● 30% of learners have previously done another MOOC of Leiden University, a returning fan base
Results at Leiden University
Introduction
Online Communities
in Online Learning
Challenges
Design
E-tivities
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
Purpose: to understand how moderating in an online community works
Task: Go to the practice forum and look at some of the posts that learners made. Things in the forums are steaming and learners need your hand in guidance. Write replies to the learners as if you are the e-moderator and describe what further actions you would take.
Reflect: what do you think was difficult? Easy? What was the most effective intervention?
This activity should take you about 10 minutes.
Exercise
Introduction
Online Communities
in Online Learning
Challenges
Design
E-tivities
E-moderation
Tools
Results
Exercise
Thank You!Discover the world at Leiden University
Thank you !Contact details:[email protected]: @BieTanjade & @Annemieke_vdBFind us at Future Friday at Living Lab, Schouwburgstraat DH
This presentation is available at:https://docs.google.com/presentation/d/17w3vl0Z-iujvQS20jqCCNlypOSqVt8-Nhd4AjMxZnDI/edit?usp=sharing
References:Howard, T.W.- Design to Thrive: creating social networks and online communities that last (2010)
Salmon, G. - E-tivities. The key to active online learning. (2013, Routledge)
