Training for the Future

Kansas

CorpDedicated to Your Success

Where we are today

• KansasCorp has grown 20% beyond state borders– Added 3 sales teams in Northeast and Southeast

regions, respectively, in 2011

New Directions

Future changes on the way, including:--creation of international sales teams, 2013--review of all training materials, by 2014

New directions

• Beginning in Q3, our new directions include:– Ongoing personnel training will also migrate to

online for corporate and operational topics– Technology training for new sales force will take

place online via Salesforce

Our traditions

• We pride ourselves on:– Treating employees with respect– Providing personal touch to business activities– Offering effective training sessions

Our traditions

• We can continue our tradition of effective, personalized trainings with:– Online only training– Blended learning trainings

Where we want to beTo meet our new (and future) business needs,

we need to:• Continue high quality training– Available & convenient for all employees– Reduce time costs, work loss– Reduce monetary costs (travel, hotel, setup).

According to recent studies, “as much as 40 cents of every dollar spent on in-person training goes to travel and lodging costs” (Citrix, 2011).

Where we want to be• In order to deliver high quality, low cost

training, we can utilize synchronous delivery systems to:– Tailor training to fit our learners’ needs– Update materials more easily– Offer trainings more often

Where we want to be

Let’s look at 3 examples of online training platforms:– WebEx– Adobe Connect– GoToMeetings

WebEx

GoToMeeting.com

Adobe Connect

Advantages

• Low cost– No travel fees, no work loss,– Recent studies have indicated that “conducting

live workshops average 70% more expensive than conducting the same training using an e-learning course” (Singley, 2012).

• Recorded for later access– On demand retraining/review

• Equally accessible for all employees

Advantages

• Synchronous methods offer high quality delivery and retention of training objectives

• A recent study indicated there was “no statistically significant difference” when comparing the same training delivered via live face to face workshops or via online learning (Salesforce, 2011).

What about personalization?

• Live synchronous meetings let us:– Share visual information with trainees via• Webcam• Whiteboards• PowerPoints• Recorded videos

– Deliver training verbally in live sessions

What about personalization?

• Other ways we can facilitate personalization– Institute an official program to recognize:• Years of service• Most improved• Highest sales (per quarter)• Best Mentor• Best Customer Service

What about personalization?

• Other ways to facilitate personalization– Start monthly newsletter for all employees:• Managers can share information• Delivered via email• Archived via corporate intranet

Manager videos

• District managers will record personalized video each quarter

• Follow-up with– surveys to collect anonymous feedback– Shared email account to answer questions:

AskAManager@KansasCorp.com

Manager video sample

(Note: click image to start video)

SalesForce

With this new program tailored for our sales team, we can:

• Create a lead• Convert the lead to an account• Collaborate in a group• Work with dashboards

More detailed training on SalesForce to come

SalesForce

Charting our Path

Kansas

CorpDedicated to Your Success

If you have any questions or comments about our 2012 Training Initiative, please contact us at

Training@KansasCorp.com

References

Citrix. (2011). How to promote the value of online training within your organization. Retrieved from http://www.gotomeeting.com/fec/images/pdf/GoToMeeting_TrainingIndustry_OnlineTrainingROI.pdf

ReferencesSalesforce. (2012). Getting started. Retrieved from

https://na14.salesforce.com/servlet/servlet.Integration?lid=01rd0000000bCWr&ic=1

Singley, D.B., and Hurst, C.H. (2011). Comparing E-Learning, Tele-Classes, and Live Trainings: An

Analysis of Cost and Training Effectiveness [White paper]. Retrieved from http://essentiallearning.com/white_papers.htm.