M support mosher- 0511

M-Support: The Other m-Learning!

Bob MosherChief Learning & Strategy Evangelist

LearningGuide Solutions, [email protected]: bmosh, fivemoments

© LearningGuide Solutions US, 2011

My Goals for Today:

Broaden, or possibly even realign, your view of “M-Learning”.

Position “Blended Learning” in a different light.

Give you resources to take this beyond the conference. – www.thefivemoments.com

Have a dialogue NOT a monologue.

2Copyright LearningGuide Solutions 2010

Level Setting:

Why mobile and why now?

What are your favorite mobile sites or tools?

3© LearningGuide Solutions US, 2011

4

Seymour Papert, MIT

"You can't teach people everything they need to know…The best you can do is position them where they can find what they need to know when they need to know it."

Copyright LearningGuide Solutions 2011

Allison Rossett “I don’t call it informal learning.

I call it Performance Support…”“…Try and get a CFO to PAY for informal learning!”

Informal Learning: “What’s in a name?”


Wikipedia’s Definition:

“Learning that happens across locations, or that takes advantage of learning opportunities offered by portable devices”

Copyright LearningGuide Solutions 20106

Question/ Objective 1: Are we addressing ALL learning needs?

1. When Learning for the First Time2. When Wanting to Learn More

3. When Trying to Remember and/or Apply

4. When Things Change5. When Something Goes Wrong

- Dr. Conrad Gottfredson - BYU

The Five Moments of Need:The Five Moments of Need:

Application & Maintenance

of KnowledgePerformance

Support

Acquisition of Knowledge

Formal Instruction

Blended Learning?Blended Training!Blended Learning!


Copyright TRCLARK 2009

8

1.0

Permanent Learning(1957-1981)

One-time learning for permanent qualification.

2.0

Continuous Learning(1981-2004)

Continuous learning for ongoing qualification.

3.0

Dynamic Learning(2004-present)

Rapid, adaptive, collaborative, and self-directed learning at the moment of need.


Objective 2: Do we understand those whom we serve?

Knowledge Retention: The Difference Between Mastery and Competency

100%

80%

60%

40%

20%

0%30

Min.

58%

33%

48Hrs.

Time after course completion3 weeks

Source: Research Institute of America

Competency(On-the-Job – Performance Support)

9

What best enables this?

Mastery(Training Event/

E-Learning)


Sidekicks• Job aids• Context sensitive

help• FAQ’s• Coach/mentor• Helpdesk• Cop’s - Twitter

10

Designing for a Complete Offering:Sidekicks, Planners, Quick ChecksDesigning for a Complete Offering:Sidekicks, Planners, Quick Checks

Where Does Mobile Play?

Planners• Reference guides• CoP’s – Wiki,

Blogs• M-Learning

Quick

Checks• Checklists• Assessment

tools• Feedback loop

Before During After


Training(First 2

Moments of Need)

TEACH

Other Resources – E-Learning & CoP’s

Practice/Demos (Planners)

Deeper Details (Sidekicks/Planners)

Steps (Sidekicks)

Formal Training vs. Targeted Performance Support

Training Objectives

Conceptual Practice

Deeper Detail

Steps

Components:

PerformanceSupport(Last 3

Moments ofNeed)

DO

Moment of Need

A PS Broker!


What does “Mobile” look like?

- Judy Brown (2010)


Principles of Effective “Moment of Need” Design:

Contextual within the workflow Form Factor meets the need of the learner Visually decodes learning and recall Supports the ENTIRE learning process

beginning in formal instruction NOT JIT – JET – “Just Enough Training”


Question 2:

What are the biggest challenges learning organizations face today?


Why we should look at “Reusable Learning Objects”... AGAIN!!!

TimeMaintenanceConsistent Learning ExperienceNeeding fewer toolsSupporting learners across the

“5 moments of need” based on the appropriate type of output


Then and Now:

16

“LearningObject”

“e-LearningOne”

“e-LearningTwo”

“e-LearningThree”

“LearningObject”

“ModalityOne”

“ModalityTwo”

“ModalityThree”


Why is “Single-Source Authoring” FINALLY working?

Tools (Who remembers Word Perfect??)

XML (Extensible Markup Language)Our design models have maturedOur learning needs have maturedWe’ve learned that “Reusable” works

across form factors and not just in other e-Learning tutorials


Herman Miller: A Case Study

Business Drivers: Low usage and ROI of WBT and help

desk staffing concerns Simultaneous product launches and

requests for ‘on demand’ learning/ information to keep the users current

Duplicate content and economic pressures

Product - Competencies


Herman Miller: Single Source Solutions – Mastery – Moments 1-2

User Guide and Course Material E-Learning for review or new hires


Mobile Support Tool Electronic Performance Support Tool


Herman Miller: Single Source Solutions – Competency – Moments 3-5

US Marines: Proof of ConceptBusiness Drivers:

Poor retention rate over time Highly dynamic content Real time context is key Highly mobile workforce

Final Perspective…

“A ship in a harbor is safe, but that’s not what ships are built for…”


What next?

Thank you for participating!!www.thefivemoments.com

Join the PS Community Copies of the slides See other examples Help you get started… Let’s Tweet! - bmosh


Education

M support mosher- 0511