AiP Assessment Challenge:Student Affairs Department

Summer Quarter 2012

Assessment Challenge Process:

May 2012 – Assessment Challenge Issued

June 2012 –Reviewed Departmental Institutional Effectiveness Plan

July 2012 – Selected Assessment Example to Highlight

Institutional Effectiveness Plan - Learning Outcome 4:

Provide students with safe and secure campus-sponsored housing.

Do we provide . . .housing facilities that are move-in

ready?housing students consider to be

safe and secure?housing staff who are caring and

competent?housing policies that meet the

needs of students?

Do we provide . . .housing policies that meet the needs of students?

Assessment Data:

1. EBI Survey

2. Student Focus Groups

Chance for Change – Housing Policies:

• Student Housing Residents expressed concern that the housing policy on guests was not satisfactory.

• Students debated the number of guests they were allowed per quarter.

• Housing maintains this policy to promote a safe and secure housing facility.

Chance for Change – Housing Policies:

• Overnight Guest Policy:• No overnight guests shall be permitted unless approved at least two (2)

days in advance.

• The Residence Life and Housing Services Office reserves the right to deny visiting privileges to anyone at any time, and any guest may be removed from sponsored housing.

• The Residence Life and Housing Services Office reserves the right to deny visiting privileges to anyone at any time.

• A Student can only have five overnight guests per quarter and are only allowed two guests per bedroom.

Overnight Guest Form

2012 EBI Survey:Conducted April and May 2011

Annual Survey Supplied by EDMC - Survey collected in paper format at programs, floor meetings and by front desk staff.

Gather data from 60% of housing students – 393 collected

Goal: To gather information in a variety of areas regarding the housing experience and student satisfaction with housing

2012 EBI Survey Results – Guest Policy:Examples of Responses:Apartment Environment - How satisfied are you with: Enforcement of PoliciesAiP Mean: 4.42 All Ai Mean: 4.72

Overall Evaluation – Are you satisfied with your on-campus apartment experience?AiP Mean: 4.26 All Ai Mean: 4.48

Overall Evaluation – Did your on-campus housing experience fulfill your expectations?AiP Mean: 4.10 All Ai Mean: 4.26

2012 Focus Groups:

Conducted December 2011

Four Focus Groups Total of 44 Students Participated

39 Shannon Hall Residents 4 Miller Hall Residents 1 Standard Life Residents

Goal: To gather in-depth information after conducting the EBI Survey

2012 Focus Group Feedback – Guest Policy:

Examples of Responses:

“The guest policy is unfair - can only have a guest sleepover 5 times per quarter”

“Not fair – the guest limit per month – trying to tell us who can spend the night is like high school –OK with filling out the form and getting the roommates to sign but there should be no limit”

“Visiting days – should increase the number from 5 nights – if you have people from out of town come to visit – it takes up all your days – not fair”

Chance for Change – Housing Policies:

• ADDITON TO Guest Policy:• If a resident is in good academic and housing

standing, they are permitted additional overnight quests for the quarter pending approval.

• Policy Change Communication:• This addition is now communicated to students via

housing orientation, quarterly floor meetings, interactions with Housing Staff and letters sent to students upon reaching their maximum number of overnight guests.

Chance for Change – Housing Policies:

• Initial Student Feedback:

• Based upon interactions between students and the housing staff, the initial response to the potential for additional overnight guests policy has been positive.

• More students have come to understand that this exception can be applied to them if they maintain good standing.

• Housing staff still maintains control over building guests and their impact on safety and security.

Cycle of Assessment and Improvement:

• Students provide feedback and input via assessment methods and interaction with staff

• Staff review feedback and input to determine impact on current policies and procedures – make appropriate changes

• Assessment measures determine student satisfaction with changes while collecting new feedback and input

Goal = Create Win-Win Situations:

Students•More satisfied with policies

•Improved staff interactions

•Control over environment

•Appropriate path to change

•Increased guest privileges

•Sense of being heard

Department•Improved student interactions

•Increased satisfaction

•Better policies/procedures

•Display good communication

•Maintain safe/secure mission

•Utilize assessment cycle

Guest Policy Revision - Representative Example:

Student Affairs Learning Outcomes:

Ensure student services are enhancing

student success and fostering personal

development

Students satisfied with support and

access to student services

Comply with state and federal regulations

Provide secure campus-sponsored housing

Guest Policy Revision - Representative Example:

Assessment Cycle Creates

OPPORTUNITIES For Win-

Win Situations

OTHER EXAMPLES:New

Freshmen Studies Presentations

Development of AiPStudent.com

Awareness Initiatives for Talk One2One

Housing Renovations/Consolidations

AiP Assessment Challenge:Student Affairs Department

Departmental Mission ofIntentional Engagement

Achieved through Assessment

Summer Quarter 2012