5 Campuses 50,000 District-

wide enrollment

64,896

enrollments in

eLearning courses

New Student

Group Advising

Pre-Assessment

Activity (PAA) Academic Advising

Services Provided ◦ Information regarding

admissions, testing and registration

◦ Information regarding degree requirements

◦ Links to college resources ◦ Assistance with selecting

a major/career path (educational planning)

◦ Information regarding personal and interpersonal skills to be a successful student

◦ Assistance with registering for classes

Services NOT provided ◦ Personal or Crisis

Counseling

◦ Take messages for instructors

◦ Provide technical support

◦ Tutoring

Case

Management

Virtual

Advising

Support for

e-Learning

Students

Online

NSGA/PAA

Collaborate with e-

Learning staff to identify

students who have earned

a D or F in an online class

in the previous semester

Collaborate with the AVC,

SS and e-Learning staff to

identify students in the

cohort

Contact students via e-

mail using

Communications

Management

Connect/Refer students to

support services based

upon their needs

Follow up with students at

least one time during the

semester

Connect students to online

seminars as needed

*Case Management Cohort: Students with two or more online classes who have earned a D or F in the previous semester in an online class

During Connections Week: Connect with e-Learning

students to ensure they have the resources for success

(i.e., books, FA, tutoring, etc.)

By Week 3: Contact e-Learning students to ensure they

are scheduled for advising appointments (CTE or

Academic).

By Week 8: Contact e-Learning students for a midterm

status check (Make students aware of online workshops

and resources on campus).

By Week 12: Contact e-Learning students to ensure

they are aware of the upcoming registration and

prepared for finals

*Cohort: Student who have two or more online classes.

Delivering

NSGA and

PAA

Coordinate with Counseling and Advising

to identify students for the NSGA or PAA

Develop innovative approaches to

delivering NSGA and the PAA

Facilitate the NSGA sessions online

Facilitating PAA Sessions online

Virtual support to e-Learning students via chat

or email

43 hours of dedicated chat support per week

48-hour response time to student emails

*Cohort: Student who have two or more online classes.

Up to and through Connections Week

• Facilitate PAA and NSGA • Follow up with DL students to ensure they have all of

the resources to begin classes (i.e., books, financial aid, class schedule, etc.)

• Planning and scheduling semester seminars • Seminar/Outreach: Accessing Your Online Course(s)

Week 1 • Provide support for campuses in guiding students to classes, as needed

• Collaborate with AVC, SS and e-Learning staff to identify case management cohort

Week 2-3 • Follow up with e-Learning students to ensure they have scheduled appointments with advisors and they have all resources needed to be successful

• Post important deadlines on the website

Week 4-7

• Case Management • Online Chat • Seminar/Retention: Student Success Workshops

• Time Management • Note Taking • Introduction to Online Advising

• Update Web page with upcoming events and dates

Week 8-9

• Contact case management cohort students to conduct and midterm status check (drop prevention effort)

• Online Chat • Facilitate Online Workshops

• Seminar/Retention: Improving Your GPA

Week 10-11 • Facilitate Online Workshops • Seminar/Outreach: Navigating Your Degree Audit • Seminar/Retention: To Drop or Not to Drop

• Case Management • Online Chat • Post updates and important dates on the web page

Week 12-16

• Contact e-Learning students to ensure they are aware of the upcoming registration and prepared for finals

• Facilitate NSGAs (as needed) • Follow up with e-Learning students to ensure completion of

all enrollment steps for the next semester • Facilitate online seminars

• Seminar: Preparing for Finals • Seminar: Career Planning & Resume Building • Seminar: Transitioning to a University

• Facilitate online NSGA • Facilitate PAA • Online Chat/Walk-ins • Administer satisfaction survey for e-Learning students

Week 16-next Connections Week

Teamwork!

Condoa M. Parrent Director of Counseling Condoa.parrent@tccd.edu 817-515-6532