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Refugee Aid 4.0
Refugee Aid4.0Peggy Reuter-Heinrich (IT hilft gGmbH)
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Refugee Aid 4.0
IntroductionPeggy Reuter-HeinrichRefugee help using digital media
Welcome App Germany and more
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Refugee Aid 4.0
Who is Peggy Reuter-Heinrich?
Founder, head of design unit and CCO of Heinrich & Reuter Solutions GmbH (HeiReS)
Founder of IT hilft gGmbH
Full time employee at HeiReS and honorary working for IT hilft gGmbH
Designer for over 25 years, current focus on user interface and mobile solutions
Author, trainer and conference speaker
Gained award: 4 Microsoft MVP Awards, Red Dot Award, German Design Award, A-Design Award, Nominee: Emotion and Querdenker awards
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Refugee Aid 4.0
Introducing IT hilft gGmbH
Non-profit company for social
responsible IT projects
Founded in March 2017 by Peggy Reuter-
Heinrich as owner and CEO
Development and operation of digital
solutions (software, apps and web)
Non-profit purposes:
For worldliness and integration
For better teaching and learning
For accessibility and inclusion
For fair chances in labor markets
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Refugee Aid 4.0
Introducong HeiReS GmbH
Heinrich & Reuter Solutions GmbH
Design | Development | Training
Clients of all sectors and sizes
Cross platform software solutions
User is focus of all activities
Successful since foundation in 2012
10 employees, head office in Dresden
Branch office in Aachen
Creator of the Welcome App Germany
Open-minded employer
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Refugee Aid 4.0
Peggy Reuter-Heinrich is head designer
und Lars Heinrich head developer of the
refugee aid system “Welcome App
Germany”. Lars fled from the German
democratic republic (GDR). Both very
active in aid for migrants and refugees
HeiReS as creator of the Welcome App
Germany already hired refugees
IT hilft along it’s own projects support
other project in refugee aid, crisis help …
How does this relate to help for refugees?
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Refugee Aid 4.0
With the intention to introduce IT hilft and our mission / vision
I would like to encourage active
cooperation in order to cope with the
issue of refugee aid 4.0.
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Refugee Aid 4.0
Refugee Aid 1.0Welcome App DresdenCreated and publish in early 2015
First ever digital help system for refugeesbased on current technology and smartphones
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Dresdens bad reputation due toorgansations like PEGIDA etc.
Refugees crisis with over 1 millionrefugees in 2015
Overloaded politics, authorities, offices, relief organizations as well as honorary offices
Important information hard to spread, often only printed and outdated
Language barriers lead to misinformation, misunderstandings and even conflicts
Specific challenges in 2015
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Refugee Aid 4.0
Why Dresden?
We want to set a positive sign!
Why something for refugees?
We want to help the humans!
Why something honory?
We are able to do it!
Why the creation of apps?
Because regufees use smartphones
Decision in Dresden:“It’s time to do something!”
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For targeted help and better understanding
in 4 basic languages
Refugees use smartphones for participation
in life - all 3 mayor platforms represented
Initial orientation and contact person in
Dresden as well as orientation map
In the sense of a humane Dresden: For refugees in Dresden
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Refugee Aid 4.0
Information in native languages to break down language barriers
Vielfalt der Nationen schafft
Sprachbarrieren bei der Orientierung
und bestimmt die Sprachen der
künftigen App.
Syrien
Tunesien
Libyen
Eritrea
Serbien
Russische Föderation
Georgien
Marokko
Indien
Libanon
Sonstige
GermanEnglishFrenchArabic
SyriaTunesiaLibyaEritreaSerbiaRussian FederationGeorgiaMoroccoIndiaLebanonothers
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Refugee Aid 4.0
Information on helpful and intercultural topics
The asylum system itself
Language and translation
About Germany
Primary care
Rights and obligations
Social contacts
Accommodation
Work and job
School and education
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Refugee Aid 4.0
Direct contact for a togethernessin the regions
Dresden as a direct environment
Valid addresses of relevant contact
persons
Orientation through images and map
integration
Brief information about the
integrated contacts
Interaction via mail and telephone
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Refugee Aid 4.0
First wave of enthusiasm at city and country/state
Geert Mackenroth
Foreigners' Commissioner, state of saxonia
"The Welcome app is just right. Direct help for refugees and offline usable, that pleases me. The welcome app is practical. I am sure that the concept will prove and develop. We need more of these good solutions from Saxony. "
Dirk Hilbert
Mayor, city of Dresden
"For Dresden, I am looking for fast, pragmatic and unbureaucratic solutions that really help asylum seekers. The Welcome App is a solution of this kind - and I am very happy with it."
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Refugee Aid 4.0
Best perception through international press, events and awards
Intensive positive press coverage worldwide by the end of 2015
Appointments on high levelpolitical and social events
Sept. 2015 Press conferenceTownhall of Dresden
Nov. 2015 Querdenker Award
Finalists in category “Green”
Dec. 2015 Global Child Forum Royal Palace Stockholm
Ca. 80 Artikel und Erwähnung zur Welcome App in nationaler und internationaler Presse seit der ersten Veröffentlichung
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Refugee Aid 4.0
Digital refugee help system as first ever
smartphone app solution
Personal commitment of Lars and Peggy
to refugees - including living space
Entrepreneurship for refugees
- including donations
Creation of a permanent position for a
refugee as a web developer at HeiReS
Better outside perception of Dresden
How does this relate to help for refugees?
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Refugee Aid 4.0
With so much encouragement, glory, and fame we could be satisfied.
Not at all! We have taken the next larger
step with a Welcome App for entire
Germany.
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Refugee Aid 2.0Welcome App GermanyAvailable since October 3rd 2015, Day of the German reunionPioneer solution for Germany by HeiReS, „inspiration“ formany other solutions of this kind, only solution still existing andconstantly expanding
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Welcome App Germany for a better coexistence
„That‘s what we need, too“
Further development as a model for the
Federal Republic of Germany
Welcome App Germany with general
information about Germany, released ate
German Unity Day 03.10. 2015
System for the integration of federal
states and their cities and counties
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Refugee Aid 4.0
For targeted help and better understanding
in common mother tongue
Refugees use smartphones for participation
- Windows, iOS and Android
Pre-information in the home country and
initial orientation in Germany
In the interests of those seeking assistance: For refugees and asylum seekers
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For a better co-operation between migrants,
authorities and aid organizations
For interactive dialogues between consultants
and supervisors through multilingualism
For tablets on the platforms Android, iOS and
Windows as well as for laptops and desktops on
the modern Windows platform (Version 8. 1 +)
In the sense of genuine help: For helpers, consultants, authorities
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Refugee Aid 4.0
Counties and county-level cities of the
provinces as a direct environment
Access to cities and counties as their own
location and thus focus
High added value through local contacts
In the sense of local coexistence: For cities, municipalities, counties
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Refugee Aid 4.0
Successful integration through easy understandable information
Explanatory information on many topics
relevant to the integration, such as basic
laws, education, religion, alcohol / drugs,
customs, environmental protection,
clothing, love / sex
Constant expansion and updating in
dialogue with migrants, relief
organizations and authorities
Language is the key:
Russian and Farsi added
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Giving and taking through involving localbusinesses and regions
We take from the economy ...
Presentation of the local relationship
between economy and city
Representation by logo as well as
additional value added
Use of resources for the realization of
regions and functions
First supporters from the business were
Microsoft, Moneygram, Saxonia Systems.
... and give something back
10% of the revenue from the app is
donated to other refugee initiatives
Selected organizations with a focus
on local help and in the countries of
origin
Total donated by HeiReS: € 10,000
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Refugee Aid 4.0
Living integration through theemployment of refugees
Recruitment of a young refugee as a software
developer in the HeiReS team
09/15 Job for Ahmad in unique position
12/15 Living in the Heinrich house for 3 months
01/16 Conference "Citizenship commitment“
in the Bundestag
05/16 "Subsidiary protection" by BAMF
08/16 Start of a new job
Conclusion:
Creating a job is easy.
Enriching for HeiReS also through
intercultural learning
Another look at “Being German"
Integration comes only through
coexistence.
Work is a key to this.
Gaining new friends.
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Refugee Aid 4.0
Germany-wide established solution to
digital refugee aid - again as a
Entrepreneurship for refugees - including
donations from HeiReS with a volume of
€ 10,000
Creation of a permanent position for a
refugee as a developer at HeiReS
Personal commitment of Lars and Peggy
to refugees - including living space over
Christmas 2015
How does this relate to help for refugees?
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Refugee Aid 4.0
We have successfully established the Welcome App Germany. Now it’s enough, right?
Our vision is an universal integration aid
system helping humans feel welcome
anywhere in the world
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Refugee Aid 4.0
Refugee Aid 3.0IT hilft gGmbHBecause IT can help and we need digital solutions.
Founded in March 2017 by Peggy Reuter-Heinrich as a
nonprofit company for socially responsible IT projects
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Refugee Aid 4.0
Expanded spectrum of migration
Immigration of all kind like studying,
EU citizens, work and training, guests
More content and even more languages
In the sense of justice:Migrants and foreigners of all kinds
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Refugee Aid 4.0
So that we can better understand each other:Participation through learning German
Vocabulary with phrases, sentences and
pre-defined blocks
Suitable for every topic with many
individual entries
More than 1,000 phrases offered in
English and other languages
Soon: Extension as vocabulary trainer in
pictures, description and translation
Reading mode is technically possible
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Refugee Aid 4.0
So that we don`t only think locally:Participation by extension in Germany
More and more counties and cities are becoming part of Welcome App Germany
By March 2017 there are over 50 cities including 8 capitals and 10 counties.
Further 30 regions in discussion
Pioneer state of Saxony as the first country level
Good cooperation with the already integrated regions
The aim is to increase the utilization and implementation in all federal states, cities and counties
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Refugee Aid 4.0
Participation by language help supported by hardware and software as the LingoTab
Microsoft and TrekStor as great partners for integration
Three pre-installed apps to helpintegration including theWelcome App Germany
Windows 10 and many additional helper tools like Skype, Headset, keyboard GER – ENG – ARABIC
Distribution via „Stifter helfen“ to NGOs at a reduced price
www.lingotab.de
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Refugee Aid 4.0
Integration of the entire state of Saxony -thanks to SMS and minister of state Koepping
Integration of Saxony as a pioneer for other
federal states
Fully integrated cities and counties, own topic
areas, detailed information about Saxony, more
than 200 contacts
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Refugee Aid 4.0
Success: CMS as a common interface
Content management system developed
by HeiReS
Microsoft Cloud as the environment
Clever small data packages handling
Platform for the participation of
municipal employees
Secure individual access
Editorial work, addressing,
translations, media administration ....
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Refugee Aid 4.0
Real co-operation with integrated
regions, institutions and helpers
Sustainable solution and commitment for
almost two years now
Implementation of non-profit ideas by
entrepreneurial honorary work
Creation of another job for a Syrian
refugee -Yazan from Damascus
How does this relate to help for refugees?
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Refugee Aid 4.0
In small steps we have achieved great things. So why improving?
We work day by day on a system that will
help migrants of all kinds and facilitate life
in Germany.
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Refugee Aid 4.0IT hilft gGmhH – together with youBecause IT can help and we need digital solutions. Founded in March 2017 by Peggy Reuter-Heinrich as a nonprofit company for socially responsible IT projects:
Including the Welcome App Germany but also far beyond
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For successful integration into society,
education and working life
Focus on cosmopolitan companies as
potential employers and regional
supporters
In the sense of togetherness:For economy and society
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Refugee Aid 4.0
So that we remain socially fair:Participation through diversity of topics
Social challenge: Migration is currently focused and reduced on
refugees
Migration and integration affects foreigners of many nations as well as German fellow citizens
Successes (Welcome App): Expanding the content of "Migration and
Immigration" in addition to the topic of asylum
Studying, EU citizens, working, training, asylum and finding a better life
Available in Germany and in regions
Ultimate goal: Expansion of the platform for all guests and
immigrants and migrants in Germany
Expansion of usage
Local connections through regional contacts
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Refugee Aid 4.0
For comprehansable information: Participation through language diversity
Initial Languages German, English, French,
Arabic
Successful language expansion in early
2016 of Russian and Farsi
Recent extensions to: Greek, Turkish,
Polish, Tigrinya and Urdu.
Later - if necessary – Italian, Bulgarian,
Romanian, Chinese etc.
Many other languages are possible due to
intelligent automation
Further Translators to be involved
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Refugee Aid 4.0
So that technology is not an exclusion criteria: Participation on all platforms
Social challenge:
The benefits of digitalisation are not available
to all people
Current status:
For smartphones and tablets: • Android,
Windows and iOS
For Windows laptops / PCs from 8.1 / 10
For Windows Terminal Calculator from 8.1
Planned status:
Version for older Windows PCs (Windows 7)
Availability as a website
Printed version for German lessons,
possible even as a genuine book
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So that restrictions don‘t lead to exclusions: Participation through barrier-free concepts
Social challenge:
People with disabilities or illiteracy are lacking access to
IT solutions and digitization
Success (Welcome App)
Universal design and simple language
Technological structure available for fast
implementation
Skills and approaches available
Ultimate Goal:
Implementation of barrier-free technologies for
the visually impaired and as a lecture mode
Illustrated version for missing languages and
illiteracy
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Participation through German lessons for everyone
Social challenge:
Integration courses only availbale for 20% of
migrants
Current status:
Values and glimps into the German language
as an integration assistance about the content
of the Welcome App. Concept for „Learning
German“ available
Making use of interface functions
Ultimate Goal:
Extractions as a solution on its own
Integration into Welcome App
Addition to integration courses
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Vision: Welcome across the borders
Social challenge:
Migration is a global topic
Focus on Welcome App Germany
Current status
Engineering und software development enables
different Welcome App solutions
Structures and content transferable
Multilingual with auto-translation
Ultimate goal:
Solution for Greek hotspot-islands
(Inquiry UNHCR Greece)
Inquiries from Denmark, Austria and Norway.
Optional: Italy, Canada, USA?
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IT hilft gGmbH was founded, since IT could help.
Digitalisation is one of the most
important topic these days. Internet of
Things, Industry 4.0, Work 4.0 or School
4.0. These innovations are not accessible
to everyone and fears are understandable.
IT-solutions are often only accessible to
people with a strong financial background.
Also, the economy and administrations
only support IT-solutions when being
helpful for success and prestige.
It is important to support the
weakest members of our society in
participating from the benefits of
digitalisation.
I strongly believe that solutions,
which are accessible to everyone for
free can help making the world a
better place.
This is where IT hilft steps in–
through IT solutions which help and
support the weakest members of our
society.
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For a better learning and language learning,since IT could help.
Social challenge
Self-learning or die follow-up work of
school topics at home can be difficult for
disadvantaged children. Playful, media-
related learning is possible with digital
solutions. Mobile devices are only available
with a strong financial bavkground. This
unfairness can last until starting a new job.
Vision as a solution approach
Apps for a better self-learning – for a decent
implementation of school 4.0. Also helpful for
teachers at school
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For a fair labor market access,since IT could help.
Social challenge:
Personal expertise is often a hidden
value. Some people have difficulities
with their self-presentation, especially
women, seniors, migrants or disabled
people. This lack of ability makes it
difficult accessing the labor market. The
valuable potential is often hidden for
employers.
Vision as a solution approach
Presentation of skills and strength for a fair
labor market approach – easy to maintain by
job seekers as a bridge to comapnies and
across the entire labor market.
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Refugee Aid 4.0
For more particiaption and accessibility,since IT could help
Social challenge:
People with disabilities, migrants or
illiterates often have no proper access
to news. Print formats like newspapers
are not accessible or only through quite
expensive e-readers. An exclusion from
society is the result. The defined
accessibility by law is practically non-
existent – this also applies to digital
solutions.
Vision as a solution approach
Establishement of standards for perticipating in
everyday life for disabled people and language
barriers through the use of technology and simple
designs.
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Quality standards of digital solutionsIT hilft gGmbH
Focus on people
Support as needed
Free of charge and accessible
Sustainable and responsible
Future-proof and innovative
Accessible and inclusive
Multilingual und open-minded
Professional and high-quality
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Refugee Aid 4.0
Sustainable and future commitment for
refugees and a strong emphasize on
cosmopolitanism by Lars Heinrich and
Peggy Reuter-Heinrich in Dresden as well
as the Reuter family in Aachen (e.g.
Armin Reuter as a joint partner), from
HeiReS as an IT company and from the
IT hilft gGmbH. Active coexistence with
involved parties of refugee aid in
Germany.
How does this relate to help for refugees?
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Refugee Aid 4.0
Many ideas that push for implementation. How do you manage it all by itself?
Only together can we achieve these great
goals. Please help us so that there can be
more social IT solutions.
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Refugee Aid 4.0
Get in touch with us,so real help can develope from cooperation
IT hilft gGmbH
Scariastr. 9
01277 Dresden
+49 351 31293064
http://www.it-hilft.de
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Refugee Aid 4.0
To get an impression,here is a quick access to all apps
http://welcome-app-concept.de/ios http://welcome-app-concept.de/android http://welcome-app-concept.de/windows
