Upload
jason-goncalves
View
304
Download
2
Tags:
Embed Size (px)
DESCRIPTION
Get managers to stop avoiding, freezing, or giving in when the going gets tough.
Citation preview
Stop wasting time convincing managers to have difficult conversations. Minimize the
harm from poorly handled ones.
FollowUp
3
Develop an action plan with the employee,measure success, and book follow-up.
Conver-sation
2
Use the EASE framework, communication, conflict management, leadership, and emotionalintelligence.
Pre-work
1
Define the purpose,consult HR, determine the consequences and goals of the conversation.
EngageE
AbsorbA
ShareS
EndE
Use McLean & Company’s DifficultConversation Framework to Train Managers
If you have 50 managers in your organization, their avoidance will cost you over
72 thousand dollars!
80%53% Said lack of training was thereason for avoiding conversations.
Manager respondents believe difficultconversations are a part of their job.
“Difficult Conversations Survey” conducted by Globis
These can have negative effects on HR dashboardmetrics such as employee engagement and turnover.
With proper training and support, managers can:
> Effectively approach difficult conversations > Boost their confidence > Improve their performance on the job > Get the resources they need for their work > Manage out low performers > Positively impact other employees’ performance
Get managers to stop avoiding, freezing,or giving in when the going gets tough.
Train Managers to HandleDifficult Conversations
www.mcleanco.com1-877-876-3322
Start this project today by calling 1-877-876-3322Use our Train Managers to Handle Difficult Conversations Blueprint
Best Practice Toolkit Includes:
35 Do-It-Yourself Project Slides
Training Logistics Budget Form
Difficult Conversations Self-Assessment
Plus: 3 other tools and templates
Source: http://hr.mcleanco.com/research/ss/train-managers-to-handle-difficult-conversations
Guided Implementations:
Benchmark Comparison Tool
Difficult Conversations Conflict Style Self-Assessment
Difficult Conversations Quiz
Call 1: Prepare for stakeholder buy-in
Our advisers will discuss issues and concerns with getting stakeholder buy-in and what measurements you can use to track the impact of training on the business.
Call 2: Prepare for training implementation
We will review how to optimize and customize the training deck, logistics planning, and benchmarking to help you prepare for training.
Call 3: Measure and evaluate the impact of the training session
Our analysts with discuss results and evaluations of the training session, and how they can be used towardsoptimizing future sessions and manager development.
www.mcleanco.com1-877-876-3322