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Partnership to transfer Brand Vision into Store Appearance © Haya Retail

Brand Vision & Reality

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In a booming retail market in China appearance and quality of luxurious stores are often compromized by inexperienced outfitters and manufacturers - consequently also damaging the desired brand vision & customer experience.

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Page 1: Brand Vision & Reality

Partnership to transferBrand Vision into

Store Appearance

© Haya Retail

Page 2: Brand Vision & Reality

Whether Lifestyle Experience is targeted in a Boutique orMulti-Brand Appearance in aShop-in-Shop EnvironmentCustomer Experience needs

to be transferred into …

© Haya Retail

Page 3: Brand Vision & Reality

Sales© Haya Retail

Page 4: Brand Vision & Reality

What determines Customer Experience – besides

Customer Support ?

© Haya Retail

Page 5: Brand Vision & Reality

Design of Store and Details.

Appearance & Elegance of Store.

Quality between Floor and Ceiling

.

Style and Chic of Fixtures.

Attractive Presentation.

Immediate Brand Recognition.

Light & Multimedia© Haya Retail

Page 6: Brand Vision & Reality

Dolce and Gabbana Flagship Store in Milano

Digital devices driving true luxury

to become even more luxurious

© Haya Retail

Page 7: Brand Vision & Reality

The 5 Components to define real Luxury

© Haya Retail

Page 8: Brand Vision & Reality

Visual Effect and Design.

Quality and Craftsmanship.

Customer Experience.

Presentation.

Brand and Tradition.

© Haya Retail

Page 9: Brand Vision & Reality

Asian markets are growing faster than your HQ may have prepared for!!

© Haya Retail

Page 10: Brand Vision & Reality

Limited Resources for Store Roll-out.

No Manpower to continuously check Repair & Maintenance Work

.

Overview over General Contractor, Project Management, Suppliers …

.

Follow up on Snagging List, R&D, Design Changes, Cost Efficiency

© Haya Retail

Page 11: Brand Vision & Reality

It’s all about … Scheduling!

© Haya Retail

Page 12: Brand Vision & Reality

ConclusionsQuality Mindset

Pro-active Attitude

Communication

Project Management

One-Stop Solution

Capacity

© Haya Retail

Page 13: Brand Vision & Reality

© Haya Retail

Page 14: Brand Vision & Reality

Klaus Scholz

General Manager

Brand & Fashion Division

Haya Retail – Beijing & Shanghai

Web www.HayaRetail.com

E-Mail [email protected]

Mobile

Direct

Assistant +86 (0)10 5970 7350

Contact Information

© Haya Retail