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Partnerships for the FutureImplementing a sustainable framework of partnership working with service users and other partners Thursday 2 May 2013
Giving service users a stronger, more effective voice
Cllr Robert Evans Care Services Portfolio Holder
Welcome and introduction
Giving service users a stronger, more effective voice
Format for the session
Welcome and introduction
The context to the review
Principles underpinning the recommendations
Cllr Evans, Care Services Portfolio Holder
The review: findings and outcomes
Findings from the review – local and national
Overview of the new framework
Terry Parkin,Executive Director: Education, Care and Health Services
Interactive session: putting the proposals into practice Facilitated by Terry Parkin,Executive Director: Education, Care and Health Services
The next steps
Overview of the actions underway
Overview of the timeframe for the new implementation and embedding of the new framework
Lorna Blackwood,Assistant Director: Commissioning
Question and answer session Cllr Evans, Care Services Portfolio Holder
Giving service users a stronger, more effective voice
Context to the review
Changing local structures and arrangements
Legislative changes
Significant financial constraints
Enhancing involvement and empowering users and carers
Adopting a more proportionate approach to engagement
Giving service users a stronger, more effective voice
To ensure that the partnership arrangements in place across the borough for adult and children’s services are:
fit for purpose
provide best value for money
remove duplication
outcome focused
Purpose of the review
Partnerships for the FutureImplementing a sustainable framework of partnership working with service users and other partners Thursday 2 May 2013
Giving service users a stronger, more effective voice
Terry Parkin Executive Director: Education, Care and Health Services
The review: findings and outcomes
Giving service users a stronger, more effective voice
Method of review
Used four methods:
(1) Desktop reviewseek key documents
identify resources
(2) Bench Markinggood practice from other areas
local, national and international
(3) Questionnairemembers of strategic partnership groups
chairs of partnerships
other key partners
(4) Interviewsmembers of strategic partnership groups
chairs of partnerships
other key partners
Giving service users a stronger, more effective voice
16 (21%) formal responses using the review questionnaire
Responses also received from:
Experts by Experience (XbyX)
Voluntary Sector Reference Group
Interviews held with representatives from:
Bromley Clinical Commissioning Group
London Borough of Bromley
Metropolitan Police Service
NHS London
other partners
Findings (1): questionnaire, interview, desktop review
Giving service users a stronger, more effective voice
Findings (2): questionnaire, interview, desktop review
A number of strengths were identified
A number of areas for improvement, including:
too many different partnership bodies focused on similar issues leading to
duplication of information
silo-based working and decision making
significant demand on staff time
partnership bodies often struggle to evidence that they monitor how they are making a difference, and some have “lost their way”
barriers to partnership working include resource and financial constraints
Giving service users a stronger, more effective voice
Findings (3): benchmarking exercise
All partnership bodies should:
be ‘task focused’
seek to achieve outcomes within a specific time frame
link to strategic direction set by Health and Wellbeing Board
be managed and driven within the principles of key performance and project management techniques
consist of appropriate representatives at an appropriate level from appropriate organisations
ensure the role of the user is strengthened and empowered
Giving service users a stronger, more effective voice
Principles underpinning the recommendations
Ensuring appropriate structures are in place
Making the best use of available resources
Ensuring organisations are appropriately engaged in partnership activities
Ensuring each partnership body has:
clear purpose and scope
appropriate membership
clearly defined action plan
delivery targeted to outcomes
Giving service users a stronger, more effective voice
Recommendations (1)
1. To make the Executive Director for Education, Care and Health Services the accountable link between the Borough’s Health and Wellbeing Board and the new partnership arrangements
2. To bring together the Education, Care and Health Services partnership arrangements into a single, coordinated framework
3. To create Stakeholder Conferences for adult services and for children services to meet twice a year to actively involve partner agencies and service users in shaping business planning and priorities for the future
Giving service users a stronger, more effective voice
Recommendations (2)
4. To encourage particular partnership groups to look at options of becoming user led self-funding bodies
5. To develop virtual service user panel(s) which bring together service users, families and carers, and existing partnership group members, to gather views and consult with people on specific services or issues for services, and enable users to shape service development
6. For the partnership forums to become time limited with clear terms of reference focused on delivering projects and tasks identified as priorities for the Borough
Giving service users a stronger, more effective voice
Recommended framework
Giving service users a stronger, more effective voice
Impact
1. Some partnership groups will continue for a defined period as ‘time-limited project groups’ focused on finalising and delivering existing projects
2. For many partnership groups the current support and resource arrangements will be removed
3. The stakeholder conferences, time limited project groups and virtual panel(s) will better target limited resources to engage with service users and service user representatives
Partnerships for the FutureImplementing a sustainable framework of partnership working with service users and other partners Thursday 2 May 2013
Giving service users a stronger, more effective voice
Terry Parkin Executive Director: Education, Care and Health Services
Interactive session:Putting the proposals into practice
Giving service users a stronger, more effective voice
1. To what extent do the new arrangements ensure that the voice of service users are heard?
2. Are there any service users we have missed out?
3. What one piece of advice would you give us to help implement this new framework properly?
Supporting us to put the proposals into practice
Partnerships for the FutureImplementing a sustainable framework of partnership working with service users and other partners Thursday 2 May 2013
Giving service users a stronger, more effective voice
Lorna BlackwoodAssistant Director: Commissioning
The next steps
Giving service users a stronger, more effective voice
Developing draft Terms of Reference for the
stakeholder conferences
time limited project groups
virtual panel(s)
Developing procedure for the commissioning of Task and Finish Project Groups
Planning for the impact on current commissioning and contractual arrangements
Reporting outcomes and recommendations to the Care Services and Education PDS Committees, and Executive
Actions underway
Giving service users a stronger, more effective voice
Timeframe: overviewTim
e
April 2013: Health & Wellbeing Board becomes statutory body & Healthwatch Bromley launched
May 2013: ‘Partnerships for the Future’ event held
June-July 2013: Report to Care Services and Education PDS Committees, and Executive
September 2013: New arrangements come into place
September 2013: Adult Services Stakeholder Conference & Children’s Services Stakeholder Conference held
November-December 2013: Service user ‘consultative groups’ held
March 2014: Adult Services Stakeholder Conference & Children’s Services Stakeholder Conference held
June-July 2014: Service user ‘consultative groups’ held
September 2014: Adult Services Stakeholder Conference & Children’s Services Stakeholder Conference held
Task
and F
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On
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ser
pan
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Partnerships for the FutureImplementing a sustainable framework of partnership working with service users and other partners Thursday 2 May 2013
Giving service users a stronger, more effective voice
Cllr Robert Evans Care Services Portfolio Holder
Question and answer session
Giving service users a stronger, more effective voice
Contact us
Michael WattsSenior Partnerships and Planning Officer
London Borough of Bromley
Tel: 020 8461 7608
E-mail: [email protected]
Web: www.bromley.gov.uk