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¿Ergonomics in services?...¡a must! Aiming to adapt work to the employee, improving efficiency and ensuring their welfare
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¿ERGONOMICS IN SERVICES?...¡a MUST!
APLICA CIÓN DE LA ERGONOMÍA EN HOTELES, RESTAURANTES Y CUALQUIER EMPRESA DE SERVICIOS
From the classical Greeks to modern ergonomics
Polykleitos Myron Marco Vitruvio Leonardo da Vinci Albrecht DürerJuan Huarte de San Juan
Bernardino Ramazzini Sébastien le Pestre Antoine LavoisierWojciech Bogumil
Frederick Winslow Taylor
Gilbreth & Lillian Moller GilbrethJules Amar
Charles Bedaux Hywel Murrel Alphonse Chapanis
Much water has flowed under the
bridge since then…
Enough to develop 6 kinds of
ergonomics…
Physical ergonomics Geometric ergonomics
Environmental ergonomics
Cognitive ergonomics
Psychosocial ergonomics
Time ergonomics
Aiming to adapt work to the employee, improving efficiency and ensuringtheir welfare
And even make our live more comfortable
But be careful! An ergonomic label does not mean it is.
PHYSICAL ERGONOMICS
The study of physical strain from a biomechanical and physiological perspective
Sustained or Awkward Positions
Repetitive Tasks
The study of workspace and equipment dimensions and design in order to avoid unnecessary movements and bad postures. Based on anthropometrics, the science
that investigates body measurements.
GEOMETRICAL ERGONOMICS
In the 21st century, geometrical ergonomics must go hand in hand with accessibility.The aim is to create ergonomic environments for everyone.
ENVIRONMENTAL ERGONOMICS
The study of workplace environments: lighting, temperature, noise, ventilation...
In the 21st century, environmental ergonomics must go hand in hand with sustainability.The challenge is to reach ergonomic and sustainable environments.
COGNITIVE ERGONOMICS
The study of mental processes stemming from information processing: memory, reasoning, interpretation... in order to optimize them and avoid
fatigue and stress.
PSYCHOSOCIAL ERGONOMICS
The study of factors in work organisation that condition staff welfare: psychological demands, control over work, leadership…
In the 21st century, the goal is enjoy healthy and resilient organizations.We must recover values and practice positive psychology.
TIME ERGONOMICS
The study of the temporal aspect of work positions (timetables, shifts, break times, maximum working hours…)
HOW TO ENJOY ADVANTAGES OF ERGONOMICS?
1.- WORKPLACE ERGONOMIC DESIGN
2.- WORK ORGANIZATION METHODS
1.- ERGONOMIC DESIGN OF THE WORKPLACE ENVIRONMENT
Spaces for everyone that radiate well-being. Spaces the guarantee the client’s comfort and minimize physical strain on staff, optimizing their performance.
Adequate workspace design
An ergonomic design of the workplace includes:
Ergonomic furniture
Ergonomic equipment Facilities that provide a comfortable environment
Do you have enough room to carry out your job properly?
Does the bed layout help cleaning and tidying rooms?
Do reception desks allow attending disabled people properly?
Do cooking utensils allow working with wrists in neutral positions?
¿Son los programas de gestión suficientemente amigables?
Do you use friendly software?
Is indoor air properly filtered to remove contaminants?...
Do you have enough lighting in the workplace?
The best of ergonomic design doesn’t show without organization and order.Working in an orderly way offers welfare and saves time and resources that we
inadvertently waste.
However…
2.- WORK ORGANIZATION METHODS
Human capital is the most valuable asset for a business.An excellent work methodology boosts its potential.
Provide confidence and encourage continuous learning in order to be the best.
Work organization includes:
Reducing physical efforts Reducing mental workload
Improving work environmentsOhptim proposes to merge work organization with
Lean Management in order to increase service quality and reduce costs.
Are tasks that require different muscle groups alternated? Is the heavy work done in pairs? Is there standarization? Are staff trained?
Are the heavy work done in
pairs?
Are the times assigned to each task appropriate?… Are processes simplified? Are there anti-error systems? Is there standardization?
Cognitive ergonomics
Are relationships between staff positive? Is there an atmosphere of respect and trust?Are leaders firm but close? Do lead by example?
Ergonomic design + Work
MethodologyLean
Management+ =
Remember …
Greater efficiency
Do you want to join the trip?
Starting point: wherever you are.
Destination: Wherever you want to go.
www.ohptim.com [email protected]
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