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Copyright Business Systems UK Limited 2010
Which staff are turning ‘maybes’ into sales? Professional call recording systems help isolate your great (and not so great) calls, so you can learn from them.
If 80% of your sales are made by 20% of your team - call recording helps pinpoint what the successful 20% are doing, benchmarking their methods for you to train all staff in them - transforming your bottom line.
Copyright Business Systems UK Limited 2010
Staff behave differently under the spotlight- you can’t watch over them all the time. With voice recording equipment you can make sure your staff position your products and business correctly and follow agreed sales processes .
You also get to hear the customer’s side of the conversation for the first time. So you can identify where your sales processes could more customer-friendly.
Copyright Business Systems UK Limited 2010
Sales has a high churn rate when it comes to staff. Is there any way call recording can help you hang on to your best performers? – actually there is...
Voice recording allows you to allocate performance related bonuses, backed up by tangible examples of achievement. It also helps you identify the patterns and characteristics of your best sellers to recruit more successfully.
Copyright Business Systems UK Limited 2010
No business is immune to customer complaints. Even organisations with the most impeccable customer service can make mistakes.
Call recording gives you a failsafe to resolve disputes from telephone orders, i.e. late delivery. When you have an indisputable record of every customer interaction you can remedy cases with speed, confidence and clarity.
Copyright Business Systems UK Limited 2010
Install the right voice recording equipment and your entire business benefits. HR can recruit based on the characteristics of your best sellers.
Marketing get invaluable information on which sales messages are converting. Finance gets a better gauge on projected income. And procurement can more accurately forecast stock orders. Everyone wins.
Copyright Business Systems UK Limited 2010
Making sales is the lifeblood of any commercial business. So it’s natural to seek anything you can to ratchet-up your strike rates. Think of business call recording as a coaching tool to increase call conversions.
