A Decade of SharePoint Adoption Best Practices

A Decade of SharePoint Adoption Strategies

SharePoint Saturday PhiladelphiaFebruary 4, 2012

Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

Thank you to Sponsors!


Since 1995…

Three ThemesCollaboration, Insight, Productivity

Two principal lines of businessProfessional Services

SharePoint Consulting and Application Development

Software ProductMekko Graphics advanced charting software

One Technology StackPure-play Microsoft Partner

About KMA


Mike Gilronan

• Partner at KMA, joined in 2006 • 20+ years consulting and

professional services experience• ERP and CRM• Collaboration and KM• Business Analysis, Training,

Project and Practice Management

• Active in KM, Microsoft, and SharePoint communities

• Business user point of view• Bats right, throws right


No, really…


• Hallmarks of good adoption• Roadblocks or symptoms of bad adoption• Ten tools and techniques• Three worst practices• Q&A, Resources, Closing

Today’s Session, in detail


Technical Stakeholder Business Stakeholder – First Wave

Business Stakeholder – Second Wave

“Push” with some “pull” “Pull” with some “push” Receiving end

Wants and Needs: Wants and Needs: Wants and Needs:

Performance Economic Justification Minimum Disruption

Security Network Effect Cost/Benefit Lens

Compliance “My Solution” becomes “Our Solution”

Change Averse

Adoption = Business Users’ problem – I just do the plumbing

Adoption = What if I lead, and no one follows?

Adoption = Cost/benefit equation

Roles


Welcome to SharePoint


Long uptimes Low numbers of

complaints and help desk tickets

Speed to market Integration with “sacred”

processes Measurable ROI Competitive wins

Enablers/Indicators


• Speed to market• Over-governance• Maintenance• No/bad sponsorship• Redundancy of content• "Field of dreams"

mentality• No place to play

Roadblocks to Adoption


Adoption tools and techniques


Unique applications and solutions


• Lunch/Catering Application• Dynamic, Targeted Content on Home Page• Birthday List• Today @ACME / Meeting Room Central

Unique applications and solutions


• Lunch and Learn• Formal Training – Internal – External site

• Product vs Solution

Training


• Branding/Naming– First rule of SharePoint…

• Nebula• Cramerville• Shmoogle• BaseCamp• The Source

• Segmentation (by constituency)

Marketing

Fight Club poster ©EnderTheThird at DeviantArt


• Multigenerational

• Multinational

• Multi-platform

Know Your Audience


• Survey • Administrative Tools• Feedback mechanism

prominent on the front page

• Visible and available super-users or support staff

Assessment


• Departmental Approach• Steering Committee

(Cross-Functional)• Move Fast

– Quick early successes count more

– Drive fast, take chances!

Project Design


Support

• SharePoint for SharePoint• Prepare Support Teams• Self Service

Support/Communities• Team Leaders

Support/Decentralized• Tech Sheets – Quick one-

page tips or FAQs


• “Big event”

• Gift bags/materials

• Resources: “I Use SharePoint”

• Gamification

Launch Events

Photo credit: NASA GRIN Image # : 69PC-0447


Theory Y• SLAs• Chargeback incentives• Viral Communications• Social Communities • Badges

Theory X• Home Page Lockin• Mandates• “Burn the Boats”

Contextual/Culturally-Based Motivations:


• 5 things to do after 3 months in production– Usage/Search logs– MySite self-population– Content growth trends– Repeat rollout training– Re-evaluate roadmap

“Accessory After the Fact”


Three things to never do/allow in your SharePoint deployment

Aka

“How to squash adoption in three easy steps”

Worst Practices!

Import file shares as-is

Introduce hundreds of content types

Communication plan? Outlook!

Use Your Pilot Hardware to Run Your Production Environment

Worst Practices – Technical “Lagniappe”


• From Microsoft:– SharePoint Adoption tools: http://

sharepoint.microsoft.com/iusesharepoint/landing.aspx

• From Others– Susan Hanley (susanhanley.com) – consistently great content on this topic– Michael Sampson’s phenomenal books on the topic: michaelsampson.net– Paul Culmsee’s brilliant work at cleverworkarounds.com – Sadie Van Buren’s SharePoint Maturity Model (spmaturity.com) – great tool for

benchmarking– Christian Buckley – “Where Do You Begin With SharePoint?” (buckleyplanet.com)

• From KMA (www.kma-llc.net)– Blogs, presentations, news, and events– Monthly webinars

Resources - General

http://sharepoint.microsoft.com/iusesharepoint/landing.aspx

http://sharepoint.microsoft.com/iusesharepoint/landing.aspx

http://www.kma-llc.net/


• Questions?• Evaluations• Contact


E-mail: [email protected]: http://kmamikegil-blog.kma-llc.net/ Twitter: @mikegilLinkedIn: http://www.linkedin.com/in/mikegil

Thank you!

mailto:[email protected]

http://kmamikegil-blog.kma-llc.net/

http://www.linkedin.com/in/mikegil


• Tri-State SharePoint Users Group– SharePoint (2010 & 2007)

• Administrators• Developers• IT Pros

– Keynote and related Hands-on Lab each meeting– “On SharePoint Development”

• Our lecture series on general SharePoint Development topics and how to improve those skills

– Meetings: 2nd Tuesday of the month, 5:30pm – 9:00pm, Microsoft Malvern MTC

• Website: www.TriStateSharePoint.org• Email: [email protected]• Twitter: @tristateSP

SharePoint Community in Philadelphia

http://www.tristatesharepoint.org/


Thank you to Sponsors!