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Allison Mnookin
Drivers of Cloud Adoption The business users view
Vice President & General Manager Intuit QuickBase
Account Professionals Division
45M users
$4B in
revenue
64% of revenue
from connected services
2011: A Connected Services Company
What is QuickBase?
4
A cloud-based workspace that empowers employees to create their own business apps
Connecting people & data, automating routine tasks & workflows One platform solves jobs across the enterprise.
Project Management, IT helpdesk, CRM, Field service, Healthcare delivery, etc.
Easily customized to meet unique business needs. No code required.
Right for each team member… even over
time.
They’ve done it 3 million times using QuickBase.
4000 teams change their
QuickBase application
1x/month. 100s of templates
available
Speed of Change Outpaces IT Resources
Now what?
Fueling Solutions
Innovation Needs & Pain
Belief I can find a way
=
Analysts Name a Growing Trend
“HEROs - Highly Empowered and Resourceful Operatives” Forrester
“Citizen Developer” Gartner
Forrester HERO Research In 2009- 33% Take Actions on Their Own
20% 13%
34% 34%
Rogue Employees HERO Employees
Disenfranchised Locked-Down
Do I feel
empowered?
Do I act resourcefully?
33%
Intuit Market Study 50% Take Actions on Their Own
Modeled after Forrester Research: Intuit QuickBase survey of 903 information workers in firms over 100 employees.
Rogue Employees HERO Employees
Disenfranchised Locked-Down
Do I feel
empowered?
Do I act resourcefully?
50%
17% 33%
32% 18%
• 28% of all employees would consider moving jobs for a more technologically free work environment.
• With Rogues, that percentage nearly doubles (50%).
72% No
28% Yes
Total
50% No
50% Yes
Rogue
Freedom to Develop Influences Job Satisfaction
Base: 454 US Information workers at companies greater than 100 employees who use unauthorized applications at work
vs.
Would you consider switching jobs in order to have a more technologically free environment to work in?
Custom App Development: How Long Does DIY Take vs. IT?
0% 5% 10% 15% 20% 25% 30% 35% 40%
Less than 1 day
Less than 1 week
1-2 weeks
2-4 weeks
More than 1 month
More than 6 months
IT
DIY
DIY: 68% <
1wk
IT: 72% >
1mo
Base: 172 respondents who have customized an app and 307 respondents who had internal development team build an app
How long did it take you to customize the software application or web app? If you had an internal development team build an application, how long did it take to develop?
Heroism feels great!
For the CIO… IT Wins too Affinity Health
15
We Build “Our corporate QuickBase account gives our user base a simple but powerful way to meet many of their needs for databases and basic workflow... This is why our employees have created over 7,000 applications. This is 7,000 times that employees were able to meet their own needs instead of requesting software and services from IT.”
- Will Wieder, CIO
Mobile for the Enterprise
Can I go Mobile?
17
53% of respondents said they would build their own mobile app to help manage day-to-day tasks if they could easily build it.
0% 2% 4% 6% 8%
10% 12% 14% 16%
What functionality would the mobile app be used for?
Why Not Do-it-yourself Today?
18
10%
10%
11%
11%
12%
12%
31%
31%
36%
40%
Difficulty publishing app
Nowhere to host app
Difficulty customizing for device sizes
Other
I can't find anyone to do it for me
Difficulty customizing for device OSs
Too costly
Too time consuming
IT approval
Don't know how to write code
What would stop you from developing a mobile app for work?
Or… mobile for the enterprise
Slide inspired by Byron Deeter – Bessemer Venture Partners
But the Cloud can bring Complexity
Every SaaS company provides a unique, proprietary way to access its data
I want my data
• And users tell us…
“I need to leverage data stored in my
other systems”
Should I take this order… or is their bill past due?
BYO- Integration emerges…
Top requested feature: More Triggers
23
What are triggers?
24
What can you express with this simple statement?
Some event occurs Do something in any other SaaS service
If This Then That
BYO- Integration emerges…
Others players emerge too…
32 pages!
Conclusion
26
Competitive need to move fast is growing Cloud technologies enable employees to self-serve … acting faster Cloud ease is emerging into mobile and integration Employees will act with or without IT
Go Create Some Heros!
Contact me at [email protected]