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ISSIP Overview

Yassi Moghaddam ISSIP Linkedin Group: http://tinyurl.com/mvcmuw5

Info@issip.org twitter: @The_ISSIP, #ISSIP

www.issip.org

July 9, 2015

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Our mission is to “promote service innovation for our interconnected world”.

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§  Founded Jul 2012 §  Individual Members:

> 800+ § Members

representation: - Universities: 150+ - Companies 100+ - Countries: 40+

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Leadership Team….

Charlie Bess, BOD Member, President (2014), ISSIP; HP Fellow, and VP

Ammar Rayes, Founding President, ISSIP; Distinguished Engineer, Cisco Services

Jim Spohrer BOD Member, Secretary, Treasure, ISSIP; Director Global University Programs, IBM

Yassi Moghaddam Executive Director, ISSIP; Formerly Bell Labs, AT&T, Lucent, Wells Fargo, & several startups

Haluk Demirkan BOD Member, ISSIP; Professor University of Washington

Ralp Badinelli BOD Member, ISSIP; Professor Virginia Tech

Jeff Welser President (2015), ISSIP; VP Director Almaden Research, IBM

Monique Morrow Vice President, 2015, ISSIP; CTO-Evangelist New Frontiers Development and Engineering, Cisco Systems

Sunil Kripalani, BOD Member, ISSIP; VP Services, Cisco

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ISSIP, a multi-sided platform

ISSIP Open Innovation Platform

Students

Business Execs/Seasoned Professionals Educators

Researchers

Ambassadors

Young Professionals

• Mentorship • Reputation • Job lead

• Work on projects

• Thought leadership

• Teaching opportunity ($)

• Speaking opportunity

• Networking

• Student projects • Course Content • Workshops

Consultant

Government Official

Society/ Citizens Institutions • Enhanced Quality of Life

• 21st century talent • Sustainable Growth in the Service Economy

• $ Membership dues

• Knowledge • Experience • Recognition • Data

• Thought leadership

• Speaking Opportunity

• Reputation • Networking

• $ sponsorship • Prestige • Publication/speaking Opportunity

• Cross Fertilization

• New members • Linkage with other PA

• Recognition

• Expertise • Members

• $ for co-creating with ISSIP

• Prestige • Publication/speaking Opportunity

• $ Grants • $ Grand Challenges

• Increasing Innovation Capacity

• Image

• Time • $ for education

• $ for mentoring

• Training & certification

• Networking • Job leads • Reputation

• Thought leadership • Practice leadership • Being on top of latest trends

• Speaking Opportunities

• Public recognition • Reputation • Networking

• Membership $ • Sponsorship $ • Recognition • Research

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ISSIP Open Innovation Platform

ISSIP Network

Open Innovation

Enabling Technologies: Cloud, IoT, Social, Mobile, Big Data, Analytics, Cognitive Computing

Student

Mentors

Faculty

Smart Region 1 Smart Region 2 …….. Smart Region n

Design Thinking

Service Thinking SDL

……..

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ISSIP Programs and Project

Ø  Special Interest Groups: explores a theme through regular short calls and workshops

Ø  Ambassadors Program

Ø  Chapters

Ø  Committees

Ø  Volunteer leadership opportunities

q Co-sponsored conferences and symposia

q Monthly Innovation Roundtables

q Discovery Summits

q  Industry-academia hackathons to address grand challenges

q Awards and recognitions

q Opportunities to publish books, articles, and white papers

q  and more….

Led By ISSIP Volunteers

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ISSIP Volunteers drive various service innovation projects in education, research, practice and policy making across the globe

ISSIP

Special Interest Groups

Ambassadors Chapters

Committee

Publications

T-Summit

DIscovery SummitsService Innovation Roundtables

Students Open Innovation Coaching Program

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The Shape of Innovation

!

ISSIP helps organizations close

their service innovation skills gap, and helps individuals grow and be successful in our

global service economy

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Special Interest Groups

q Books, White papers, journal articles

q Influencing Standards q Workshops q Best Student Paper Awards q Co-sponsoring or presenting

at conferences q Grand Challenge Projects q Research best practices for

smart service systems q Surveys

IOE

Study the impact of the Internet of Everything

and M2M Technologies on Services

Education/ Research

Strengthen Service Science related

education and research globally

SDN

Accelerate the transition of SDN to spark

innovative approaches to service delivery.

Service Design

Research trends in service design and user

experience

Innovation Framework

Research trends in service user experience

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ISSIP Ambassadors Link us to other professional associations, research centers, conferences, etc. across the globe…

ISSIP can spur collaboration for Prescription for Poland© through existing and new Ambassadors to organizations such as: National Institute of Health, Open Health Systems Laboratory, Mayo Clinic, IBM Cognitive Institute, and others…

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Co-Sponsored Conferences

q  July 7-9, 2015, San Jose - ICServ2015 – 4 keynotes, 60 papers 

q  July 9-12, 2015, San Jose - Frontiers in Service – 6 keynotes, 90 papers, https://www.ibm.com/events/ast/fsc/15frontiers.nsf/

q  July 26-30, 2015, Las Vegas AHFE HSSE – 1 keynote, 1000+ papers, http://www.ahfe2015.org/board.html#hsse

q  Jan 5-8, 2016 Hawaii HICSS – 2 keynotes, 500+ papers, http://www.hicss.org/, http://www.issip.org/cfp-hicss-49-smart-service-systems-analytics-cognition-and-innovation-minitrack/

q More….

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T-Summit q Annual summit – “transformational

approaches to creating T-shaped professionals."

q T-summit 2016:http://tsummit2014.org/ - Location: National Academy of

Sciences Building, Washington, D.C. -  Date: March 21 and 22, 2016

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Discovery Summits Ø  Convening practitioners and

academic researchers to take deep dive in an area o service innovation to solve a business or societal problem.

Ø  Sample Themes… §  Data Science and CX §  IoT Services §  CX for a B2B business models §  Service Innovation Framework §  Servitization: transition from

products to platforms to service innovation

§  More….

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Service Innovation Roundtables q Monthly informal

gathering of members to: -  share ideas about latest trends and learn from each other. - Explore possibilities to get involved in longer term ISSIP projects.

Roundtable

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Opportunity for Book Publishing

• Collection Title: Service Systems and Innovations in Business and Society • Co-founder & Editors: James C. Spohrer & Haluk Demirkan (on April 2011) • The primary readers are professionals, executives, researchers • ISSIP Members’ Benefits:

- Opportunity to publish - Discount on published books

# of booklets have been completed (published)   7  # of booklets have been completed (in-press)   1  # of booklets are being developed (authors are writing)   12  

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Students Open Innovation Coaching Program

q Goal: to fill the gap between industry and academia for 21st century talent development through business and society challenge-based open innovation projects

q Platform: pipeline of projects around smart service systems: cities, healthcare, edcucation, transportaion, etc.

Coaching Job Internship

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ISSIP Chapters

q  Geographic chapters are proposed by members and approved by the Board of Directors.

q  Chapters: ISSIP Germany, and Italy

q  Chapters for Switzerland, Japan, UK, Italy, Jordan, Australia, and others are planned.

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Let’s Co-Create……

www.issip.org Info@issip.org ISSIP Linkedin Group: http://tinyurl.com/mvcmuw5 twitter: @The_ISSIP, #ISSIP

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Thank you!

July 9, 2015