Logicalis BYOD Briefing

BYOD Business BriefingMay 2012

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Our BYOD Panel

Stan Sotiropoulos is Data Centre Practice Manager at Logicalis, and is responsible for developing the Logicalis Virtual Workspace solution. Stan has worked within the IT industry for more than twenty years and has extensive experience in delivering IT infrastructure solutions to organisations, from end user computing, enterprise storage, enterprise management and consulting and support services.

Stuart Driver is Director, WW Regional IT Operations at Citrix Systems. A member of the Citrix APAC geo executive management team, Stuart is responsible for the IT operations of the regional data centres at Citrix (located in Sydney, Bangalore, London and Silicon Valley) which support the business outside of Citrix corporate HQ in Florida.. Having worked in various IT roles over the past 13 years at Citrix in EMEA and Asia Pacific, Stuart was also responsible for designing and deploying Citrix’s BYOC program.

Ross Miller set up the IT department at GPT Group in his previous role, where he led a complete transformation of GPT’s IT environment to support an activity-based workplace. After a long career at a senior level in Finance and IT in Lend Lease and GPT, Ross is now MD at NOI Strategies, a global services company, where he assists companies embarking on programs to deliver the workplace of the future.

Dudley Kneller, Partner at Madgwicks, specialises in technology, intellectual property, telecommunications and outsourcing transactionsin Australia and overseas. Dudley advises on all aspects of information technology, intellectual property and telecommunications transactions and advice work. He also advises clients on their regulatory obligations including privacy, spam, data security and document retention.

LogicalisVirtualWorkplace

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Trends and Expectations

CIO• Employee productivity• Global competitiveness• Strategic value through TCO

IT: Server Manager• Control, manageability, and security• Reduction in new deployments and data center sprawl• Initial purchase and lifecycle costs

IT: Desktop Manager• Control, manageability, and security• Deployment speed and versatility with reduced costs• Near-native experience

End User• Geographically dispersed users expect LAN performance• Anywhere, Anytime, Any Device• Alignment to Existing Desktop Experience

The Evolving Workplace Landscape:

Heterogeneous end-point devices

Mobile workers

Geographically dispersed resources

Windows 7 migration

Data leakage and loss prevention

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Market Assessment - Secure mobility is a key CIO Challenge

Desktop virtualisation a key part of IT strategy

45% of respondents to Logicalis survey indicate plans within 12 months or part of IT strategy

44% of respondents to Fujitsu CIO survey indicate “mobile working solutions” are of High or Top interest

Desktop virtualisation a “Top 5” technology – 20% users implementing next 12mths / 40% next 24mths [IDC]

91% of organisations to have implemented some form of desktop virtualisation by the end of 2013 [Citrix]

62% of Australian organisations planning to procure tablets next 12mths (compared to an APAC average of 31%) [IDC]

Countries like China, Germany, the US, India, Australia and NZ have the most aggressive client virtualisation deployment plans [Forrester]

Adoption of BYOD models by major Australian companies like Suncorp and Qantas

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Traditional PC ChallengesDifficult to Manage• Standardising on physical desktop is becoming increasingly

complicated

Mobility• Users want access to everything, everywhere

High TCO• Low CapEx is offset by high OpEx• Costly to deploy new software, patches

Difficult to Secure• Lost or Stolen equipment• Users fail to backup

Inefficient use of Resources• Underutilised hardware resources and cannot be shared• Green IT

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Business Case for Virtual DesktopHardware Costs• Extended the life of desktops or deploy thin clients

Compliance and Data Security• All data contained and stored in the Data Centre

IT Productivity • Centrally managed reducing operational administration

Growth• Instantaneous deploying of new desktops

Resilience• Virtual Desktops provides fault tolerance and improves DR

Mobility, BYOD and Branch Office Enablement• Anytime, Anywhere access via a choice of end point devices

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Virtual Workspace Architecture

Citrix BYOCSupporting Slides

Bring Your Own Computer

Stuart DriverDirector, WW Regional IT Operations

In the past…What our users demand

#@!*$

BYOC• Employee chooses the

laptop & OS

• Same experience as a managed device

• Reduce dependency on IT

• Self Service via our BYOC website

• Control the service, not the hardware

• Simple to participate

Why offer a BYOC program

Creating a BYOC program

1Survey Your

Employees

2Stipend

3Corporate Policies

4Security

5Program

Rules

Employees were enthusedTheir choice was outside what IT offered

Willing to take on the added responsibility

Believed they would be more productive and also happier

Start with an internal survey 54321

Employees were enthusedTheir choice was outside what IT offered

Willing to take on the added responsibility

Believed they would be more productive and also happier

Identify existing cost, then the Stipend

Review your existing cost • Identify your existing

costs • Define the cost savings

target• Offer a stipend that

motivates employees• Align the duration of

the program• Define proration policy

if someone leaves

$2,100 Stipend

Three Year Cost:$2,500 ~ $2,600

Retire

Back-up

Maintain

Monitor

Deploy

Secure

Image

Procure

54321

• Do your existing policies apply?• Our focus was to keep the rules

the same for all• Policies are in effect for managed

and BYOC devices

We Found That All Existing Policies Did In Fact, Apply to BYOC Participants

Review the program with HR and Legal 521 3 4

Network

User Data

Single Sign On

Active Directory

App Virtualization

Desktop

Virtualization

Antivirus

Two-factor Authentication

Perimeter Firewall

Intrusion Detection and Prevention

(IDS / IPS)

Web Filtering

Threat Management

CitrixReceiver

NetScaler Access GatewaySSL VPN

XenApp™

Data

Center

From the datacenter to the endpoint 321 4 5

Develop the rules, then present the concept

1. Manager’s approval2. $2,100 stipend for a

laptop and 3 year maintenance

3. If you leave the company before 3 years, we will pro-rate the stipend

4. Return your managed laptop to your manager to create a loaner program

5. BYOC hardware issues are addressed by the vendor

6. Antivirus required on all BYOC laptops

7. Remote connection through the Receiver / Access Gateway

8. All apps delivered (online and offline) from the datacenter

9. Provision your apps through Receiver™

10. All existing corporate policies apply

421 3 5

BYOC Website

Simple Website To Assist Users

• Program description and rules• Enrollment • Getting Started• Extras

Self Service Website

1. Manager's approval2. Receive $2,100 stipend3. Laptop and 3 year maintenance4. Return your managed laptop5. Manager retains returned laptop6. Vendor addresses hardware

issues7. Antivirus required8. Connect via the Receiver™/

Access Gateway9. Apps provided online and offline

10. All corporate polices apply

Program Rules Page

• Review Policy• Check Agreement Box• Click Submit

Enrollment Page

Review + Submit

• Discount on purchases• Download the Citrix Receiver and Antivirus• Section for Windows and Mac

Citrix Confidential - Do Not Distribute

Getting Started Page

Discounts

Windows + Mac

User Experience

Download the Receiver from your website

Download The Receiver

• Receiver installs multiple plug-ins:• SSL VPN• Apps & Desktop OS• Accelerator• Self-service Plug-in

Download The Receiver

• Self-Service Application Store• Select the Apps yourself• IT manages the store

Launch Receiver

VariousApplications

User Provisions Their Apps

Create Your Folders

Drag + Drop Applications

Launch Apps From• Start menu•Desktop• Task bar

BYO Consumer Devices

Consumer devices

• Consumer technology is useful in the enterprise

• Simple, intuitive and inexpensive

• Users want to bring their device to work

• Beyond BYOC… to BYO-3

1 2 3 4 5+How many computing devices do you use on

a daily basisWorldwide Survey of Corporate Employees

February 2011, Citrix Systems

42%

34%

16%

6%2%Alert me

Empower meShow me

Network

Perimeter FirewallWeb Filtering

Threat ManagementIntrusion Detection and Prevention (IDS / IPS)

NetScaler Access GatewaySSL VPN

Data

Center

Same infrastructure supports consumer devices

User Data

Single Sign On

Active Directory

App Virtualization

Desktop

Virtualization

Activity Based WorkplaceSupporting Slides

Operational Excellence for Commercial Real EstateSlide 35

STRATEGY | TECHNOLOGY | SERVICES

Case Study – the New GPT Work Environment17 February, 2012


What is does the future of Work Space Look Like?Activity Based Working is One Solution

• Work anywhere, anytime, anyplace

• Work the way that suits you best

• Judged on outcomes not on being there

• Many varied spaces to collaborate

• Technology enables the workplace

• No Allocated Desks, choose a desk every day to work at

• Clean desk policy

• Paperless (or significantly reduced paper usage)


Why Would You Do It?

• Overall reduction in space gives a great economic outcome

• Why pay expensive rent to store paper

• Enables companies to achieve great sustainability outcomes

• Builds collaboration and breaks down silos

• Empowers the workforce by making them accountable for their own outputs

• Leverages latest technologies to improve efficiencies


Technologies Delivered

• Desktop Upgrade including Windows 7 and Office 2010

– Key challenge to remediate all apps to run on Windows 7

• Installed Cisco Wireless Technology to deliver Video grade wireless to all Staff

• Relocated Data Room to support 6 green star intiative

• Unified Communications coupled with OCS

– Vast majority staff on softphone

• Remote Access to work anywhere anytime

– Using Juniper VPN with 2 factor authentication and Virtual Desktop


Technologies Delivered • Integrated security single card to access lockers and

printing

• Swipe to Print

• Room Booking System integrated with Outlook

• Audio and Video conferencing, integrated controllers with lighting

• Wireless Presenter and Electronic Whiteboards

• Sharepoint Doc Management

• Universal Docking Stations


BUT… It’s not about Technology

Successfully delivering a fundamental workspace change means addressing:

• Culture

• Process

• Space


• Dedicated team of organisational and IT Change People

• Start Early

• Set Programs to engage the business

– e.g. Biggest Loser, Passports

• CEO and Leadership Team Support critical

• Engage the doubters early and constantly

The Change Management Process


Outcomes

• Activity based Workplace

• 350 desks for 322 staff reduced to only 277 desks

• Paper use less than a third

• Paper Storage was more than 900 lineal metres now 300 lineal metres

• No major outages or technology failures

• 6 Green Star

More information on Logicalis and our Partners

Logicalis Overview

Logicalis brings differentiated solutions to address business issues in

the ICT infrastructure space utilising multi-vendor technologies

Focused ICT infrastructure provider

Integrated “architectural approach” to addressing business issues

Differentiated by our support and managed service offerings

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Logicalis Capabilities Overview Certifications

Citrix Gold Partner

VMware Enterprise Partner

Cisco Gold and “MSCP” Partner

EMC Velocity “Premier” Partner

NetApp Gold Partner

Microsoft Partner (Server, Virtualisation, UC)

Vblock (First accredited Australian partner)

Cisco Technology Specialisations Advanced Routing and Switching

Advanced Security

Advanced Unified Communications

Advanced Wireless LAN

Cisco UCS and Cisco ISE

FlexPod solutions with single number support (FlexOne)

Citrix OverviewCorporate Snapshot

US$2.21B in 2011

260,000 Customers and 10,000 Partners in 100 countries

6,900 Employees in 35 countries

100% of the Fortune 100 and Fortune Global 100 use Citrix to deliver IT as an on-demand service

75% of Internet users

Year Founded: 1989

Employees' Choice - 50 Best Places to Work (Glassdoor, 2012)

Top 50 Most Innovative Companies (Forbes, 2011)

Top 10 Places to Work in Silicon Valley (Workplace Dynamics, 2011_

Top 25 Best Tech Companies to Work For (Business Insider, 2011)

Citrix Systems, Inc. (NASDAQ:CTXS) transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles andcloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was US$2.21 billion.

The workplace of the 21st century is undergoing a remarkable transformation, driven in part by innovation in consumer technology. People are increasingly bringing the smartphones, tablets and other devices they use ubiquitously in their personal lives into the workplace and expecting the same kind of rich, self-service experience they have at home. This "consumerization" is driving rapid change in business and IT, dissolving the lines between work and play, the office, home oranywhere in between. Today's "workplace" is no longer a building you go to; it's wherever you find inspiration.

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About NOI StrategiesExpert Consulting.

Established in 2002, NOI consists of the top experts in commercial real estate business process and technologies.

Technology Leadership.

NOI maintains strong working knowledge and partnerships with all of the major software solution providers in our industry.

Operational Support Services.

Customized to your operation, our exclusive blend of domestic and offshore resources will help your company reduce non-core FTE, increase its depth of capability, and minimize technology overhead.

Global Enterprise Capability.

We provide services to global tier-one real estate companies.

NOI is a global services company that provides expert consulting, technology, and outsourcing services to the world’s leading commercial real estate owners, operators, and investors. Our consultants have deep experience transforming real estate processes and applying technology to improve operations:

NOI has significant expertise in delivering state of the art activity based work environments. From advice on technology to organisational change NOI can assist companies embarking on programs to deliver the workplace of the future

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