Shopvoice  

Hear  your  customers  

 We  help  online  merchants  get  an  

edge  against  compe4ton.  

User  experience  is  key  

Source:  Corporate  Execu/ve  Board  

Good    experience  

Bad    experience  

Will  purchase  again  from  you   94%   4%  

Will  speak  poorly  about  you   1%   88%  

We  help  you  get  an  edge  

1.  By  making  it  easy    for  your  customers  to  call  you  

2.  By  making  it  easy  for  you  to  see  what  your  customers  are  doing  

What  users  see  

What  merchants  see:  dashboard  

Analy>cs  

Virtual  support  for  callers  

How  it  works  

Shopvoice  

Analy>cs  

Merchants  Customers  

Features  

•  Easy  integra4on  – single  line  of  HTML  

•  Click  to  call  •  Rou4ng  calls  to  SIP  /  mobile  /  landline  – compe44ve  pricing  to  any  des4na4on  

•  Classic  telephony  features  – queues,  voicemail    

Features  /2  

•  Self  provisioning  •  Widget  customiza4on  – make  the  widget  fit  into  your  site  

•  Working  hours,  Mul4-­‐language  •  Analy4cs  –   overview  by  day,  week  – watch  customers’  interac4on  in  real-­‐4me  

•  Virtual  support  – See  what  your  customers  are  seeing  

Contact  

       

info@shopvoice.eu