Unified Communications Business Value Assessment

Utilizing a defined approach to identify the return on collaboration from a Unified Communications strategy and initiative

Overview of SKT

• Industry partnerships and certified consulting resources for Microsoft, Cisco, Citrix, Vmware, EMC, Netapp, NEC, Nortel, Mitel

• Cisco Specializations in Data Center, Wireless, R&S, UC, Security

• One of 33 National Systems Integrators (NSI Partner) for Microsoft

Qualifications

• Top 10 Microsoft Unified Communications partners globally ,

• Microsoft Master’s Certified OCS architects & VTSPs.

• Voice certified experts for Cisco, Nortl, Mitel and others

• Participation on Advisory Boards for Microsoft and Cisco

Recognition

Overview of Approach

1. Utilize a standard set of tools and ROI Calculators developed around Microsoft technologies and solutions

2. Identify key areas where cost savings and productivity improvements can be measured

3. Create a blueprint for prioritizing and implementing Unified Communications capabilities

Impact of Unified Communications

How Your Company Can Thrive TodayDecreasing CostsReduce costs of travel, IT, and communications

Improving Business OutcomesMaximize individual productivity and foster team collaboration

UC Business Value Assessment

• TCO and ROI analysis

• As-is assessment

• Prioritization tool

• Based on facts, not opinions

A BVA is

• Prescriptive guidance

• Process re-engineering

A BVA is not

A BVA provides a business case for your organization that includes:

• Proposed UC solutions for overcoming business and IT challenges

• Cost comparison between beginning and end states

• Financial model showing benefits gained by an investment

Discovery Meetings

• Meet for one hour

• Focus on your area of responsibility

− Quantity (hardware, software)

− Cost (support, licensing)

− Resources (headcounts, roles)

• Provide questions to the customer before meeting Resource Available

Discovery interviews are critical to making a credible business case.

Benefits of the BVA

Optimize Business Costs

• Better understanding of hidden costs and complexity

• Improved communication capabilities within the organization

• Better alignment between business value and technical solution

• Access to financial metrics to prioritize IT projects

Sample of metrics from BVA

• $25 million return

• $40 million per year reduction in travel costs

• 21.5 million pounds reduction in carbon dioxide

• 40 percent improvement in TCO

The return is different for each organization. Below is an example of the types of data and return that can be demonstrated and quantified.

Traditional VOIP Microsoft $-

$20.00

$40.00

$60.00

$80.00

$100.00

$120.00

$140.00

$160.00

60.6151.92

57

7.51

24.4

21.19

Support Software Hardware

Defining the Approach

Scenario Customer Profiles Benefits

All-up Platform

• Early in their evaluation of UC

• Value opportunities in several areas of the business

• Lower TCO

• Improve business processes

• Enable telework

Messaging • Looking to upgrade their Microsoft Exchange system

• Using legacy e-mail systems such as IBM Lotus Notes

• Reduce cost of third-party solutions

• Reduce impact of down time

Conferencing• Customers with high travel costs

• Green initiatives to reduce carbon emissions

• Reduce travel and training costs

• Reduce audio conferencing charges

• Reduce carbon emissions

Voice • Want to upgrade from their legacy PBX systems

• Need a solution for many locations or branches

• Reduce telephony provider costs

• Consolidate and centralize hardware

• Reduce management and maintenance costs

The BVA has four scenarios based on your interests and needs.

Typical EngagementBasic

Analyze(1 days)

Discover(4 Hours)

Finalize(4 Hours)

• Kickoff meeting (1.5 hours)

• Interview IT management to gather “key metrics”

• Discover high-level overview of goals and existing capabilities

• ROI and TCO calculation

• Transition cost estimates

• Solution mapping • Review findings with

CIO (1 hour)

• Develop business value case and financial model

• Deliver final presentation (2 hours)

• CIO • CIO• IT & business

stakeholders• Executive

Management

• CIO• Business Stakeholders

The BVA engagement is a two-day project that requires a commitment of up to 4 hours from you. The goal is to provide preliminary business value estimates.

Act

ivit

ies

Part

icip

ant

s

Typical EngagementStandard

Analyze(2 days)

Discover(2 days)

Finalize(1 day)

• Kickoff meeting (1.5 hours)

• Interview IT and business stakeholders (1 hour each)

• Discover challenges related to communication

• ROI and TCO calculation

• Transition cost estimates

• Solution mapping • Review findings with

Champion (1 hour)

• Develop business value case and financial model

• Deliver final presentation (2 hours)

• IT/Business Sponsor • CIO• Executive

Management• IT/Business Sponsor• IT & business

stakeholders

• CIO• IT/Business Sponsor• IT & business

stakeholders

The BVA engagement is a five-day project that requires a commitment of up to ten hours from you.

Act

ivit

ies

Part

icip

ant

s

Next Steps

• Sign the Statement of Work

• Complete the Pre-Engagement Questionnaire to identify a scenario and stakeholders for a BVA engagement

• Conduct a kickoff meeting

How to start the process

Contact SKT online at:http://www.sktbcs.com/request-for-information/

By Phone or Email:Sales@sktbcs.com1.800.524.1657

One of our Unified Communications business specialists will contact you to discuss the process in more detail and identify the approach that is right for your organization.