The Rise of Centralized Application Performance Management: Four Case Studies

Speaker

Tom Lubinski

Founder, CEO and President

SL Corporation

Agenda

1. Quick Overview of SL Corporation’s RTView

2. Online Retail Case Study – Complex Distributed Applications

3. Transportation Case Study – Hundreds of Branch Offices

4. Financial Services Case Study – Hundreds of Custom Applications

5. Casino Case Study – Applications Based Around Middleware

6. RTView Enables Centralized APM

RTView™

• Used in APM, BAM, and Infrastructure Monitoring solutions since its introduction in 2002

• 100% average growth each year since

• Over 250 customers to-date

• Recent Awards– 2007 and 2008 InfoWorld100 – Start-IT Top 50 Technologies for 2008

250+RTView

Customers

250+250+RTViewRTView

CustomersCustomers

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http://images.google.com/imgres?imgurl=http://business.knowmoremedia.com/uploads/ToyotaLogoRedVer.jpg&imgrefurl=http://business.knowmoremedia.com/toyota/&h=899&w=947&sz=216&hl=en&start=2&um=1&tbnid=W0oA6ZzOIbPn3M:&tbnh=140&tbnw=148&prev=/images%3Fq%3DToyota%2Blogo%26svnum%3D10%26um%3D1%26hl%3Den

http://images.google.com/imgres?imgurl=http://www.ewh.ieee.org/r8/ukri/comsoc/events/PIMRC/Toshiba_Logo.gif&imgrefurl=http://www.ewh.ieee.org/r8/ukri/comsoc/events/PIMRC/&h=185&w=835&sz=4&hl=en&start=3&tbnid=ZUFelXKGHihWeM:&tbnh=32&tbnw=144&prev=/images%3Fq%3Dtoshiba%2Blogo%26gbv%3D2%26svnum%3D10%26hl%3Den

http://images.google.com/imgres?imgurl=http://www.swimming.org.au/upload/swimming%2520australia/upload/telstra%2520logo%2520medium%2520web%2520size.jpg&imgrefurl=http://www.swimming.org.au/Sponsors.aspx&h=100&w=326&sz=9&hl=en&start=3&um=1&tbnid=q9Y65904fG0xZM:&tbnh=36&tbnw=118&prev=/images%3Fq%3DTelstra%2Blogo%26svnum%3D10%26um%3D1%26hl%3Den

http://images.google.com/imgres?imgurl=http://www.ccontrols.ch/images/AgilentLogo.jpg&imgrefurl=http://www.ccontrols.ch/AGILENT_Promos.htm&h=351&w=1357&sz=61&hl=en&start=2&tbnid=h1Bxpn7gYhjrDM:&tbnh=39&tbnw=150&prev=/images%3Fq%3Dagilent%2Blogo%26gbv%3D2%26svnum%3D10%26hl%3Den

http://images.google.com/imgres?imgurl=http://www.wharton-pec.org/conf2006/images/DowJones_Logo.jpg&imgrefurl=http://www.wharton-pec.org/conf2006/sponsors.asp&h=258&w=1117&sz=69&hl=en&start=1&tbnid=dwVVv3kkFXNP7M:&tbnh=35&tbnw=150&prev=/images%3Fq%3Ddow%2Bjones%2Blogo%26gbv%3D2%26svnum%3D10%26hl%3Den

RTViewPartnersRTViewRTViewPartnersPartners

Japan

http://www.aspentech.com/

http://www.boeing.com/

http://www.compusource.com/

http://www.progress.com/index.ssp

http://www.snmp.com/

http://www.tibco.com/

http://www.aleri.com/

http://www.microgen.com/

http://www.rti.com/

http://www.oracle.com/

http://www.osisoft.com/

http://www.radware.com/

http://www.streambase.com/

http://www.tibco.com/

http://www.teleoss.com/

http://images.google.com/imgres?imgurl=http://www.vexus.ca/partners/images/bplogo-prefvert.gif&imgrefurl=http://www.vexus.ca/partners/current.html&h=181&w=272&sz=7&hl=en&start=4&sig2=R2cJvLl39CoX7kbZDhnyNw&tbnid=a7jc285qld_t1M:&tbnh=75&tbnw=113&ei=qp0vR6LDBaP2gQP0yqyGAQ&prev=/images%3Fq%3Dhp%2Bconsulting%26gbv%3D2%26svnum%3D10%26hl%3Den%26sa%3DG

http://www.sybase.com/

http://www.spirent.com/index.cfm

7

8Real-Time Visibility

Case Study #1:

Business Drivers:Ensure Black Friday scalabilityQuick access to massive amounts of global metrics2-month development/deployment window

Goals Achieved:Flawless holiday season Global visibility across hundreds of serversExceeded sales plan across all geographies in down economy

One of the World’s Most Popular Online Retail Stores – Complex, Distributed Applications


Case Study #1: Online Retail Store - Before

DB

Credit Check Product Catalog BillingOrder Portal Shopping Cart Inventory

Americas Only


Case Study #1: Online Retail Store - After

RTView Centralized Monitoring and TroubleshootingDBReal-Time

Cache

ThresholdsDB Data Server

Proxy for dataMinimum installComm via Web server (Port 80)

Alert EngineThresholdsSend emailSNMP trap

Credit Check Product Catalog

BillingOrder Portal Shopping

CartInventory

Help Desk/Trouble Ticket System

Analytics

Americas

Credit Check

Product Catalog

BillingOrder Portal

Shopping Cart

Inventory

Asia-Pacific

Credit Check

Product Catalog

BillingOrder Portal

Shopping Cart

Inventory

EMEA

Aggregation & Navigation

Through TiersGroup by Region

Drill DownHierarchical

JapanCentral


Case Study #1: Online Retail Store

Centralized worldwide view of application status

Aggregation of data and navigation through tiers to determine the root cause of issues affecting performance

Preventative care – APM platform sends real-time alerts to trouble ticket system before there’s a problem

SL’s 360° APM Platform, RTView, enabled:


Case Study #2:

Leading Fortune 500 Transportation Company – Hundreds of Branch Offices

Business Drivers:Competitive advantage through more timely shipment status informationValidate SLA adherenceNeed to track data flow milestones

Goals Achieved:Flexible APM platform monitors every aspect of applications; supports SOAPreventative careFewer customer calls re: shipment statusImproved branch operations


Case Study #2: Transportation Company - Before


Case Study #2: Transportation Company - After

Newark

Jaipur

DataServer

Kuala Lumpur

Galveston

Mombasa

Local DataAggregation

Headquarters

RTView APM Platform

Monitoring & Management

Real-TimeCache

HistoricalDB

Summary

Request DetailOn-Demand

Apps running and managed locally

Branch views status of shipments

Apps perform services at Branch

Custom, 3rd-party, common & legacy apps

Mini RTViewAPM Platform






Case Study #2: Transportation Company

Data collection and aggregation at the Branches

On-demand drill-down to Branch detail by Headquarters

Mini APM platforms at each Branch give access to local metrics

360° APM Platform, RTView, enabled:


Case Study #3

Business Drivers:Applications critical to business opsCostly downtimeToo many monitoring tools – no visibilitySeveral prior single-pane-of-glass APM initiatives failed

Goals Achieved:Monitoring of entire vertical application stack including batch processesDramatic reduction in Sev1 incidents, especially relating to weekend updatesLeveraged and extended existing monitoring infrastructure

A Top-Ranking U.S. Financial Institution –100+ Custom Applications


Case Study #3: Financial Services Institution - Before

Credit FX Fixed Income

Apps Apps Apps Apps Apps Apps

Limited access to wealth of application information

HP

BAC

Cor

efirs

t

i3

Info

vist

a

MO

M

BM

C P

atro

l

MQ

Net

cool

Dat

apow

er

Cus

tom

Bus

ines

s Lo

gic

Ora

cle

Coh

eren

ce

Azu

l

Net

uitiv

e

Tide

way

Net

scou

t

JMX

App

licat

ion

Log

File

s

TIB

CO

SAN

SIS

Aut

osys

F5 Grid

100s

of cu

stom

appli

catio

ns


Case Study #3: Financial Services Institution - After

Credit FX Fixed Income

Apps Apps Apps Apps Apps Apps

Custom

role-

base

d view

s

LOBTech Support

Application Support

RTView Single-Pane-of-Glass APM PlatformExtends Existing Monitoring Infrastructure


Case Study #3: Financial Services Institution

Single-pane-of-glass views that eliminate monitoring silos

Access in real-time to wealth of information by all relevant users

Custom, role-based views

Extension of existing monitoring infrastructure



Case Study #4

Market-Leading Casino Entertainment Company –Applications Based Around Middleware

Business Drivers:Rewards program increasingly business-critical; 60% of revenue from “regulars”No visibility into messaging middleware or end-to-end transaction flowToo many manual steps in “personal touch”processes

Goals Achieved:Service-level visibility through middlewareViews into end-to-end transaction flowsAutomated Player Rating processPreventative care of applications


Case Study #4: Casino Entertainment Company - Before

MessageExecution

MiddlewareServer/Broker Middleware

Server/Broker

MiddlewareServer/Broker

MessageExecution

MessageExecution

Angry Customer Calls

Infrastructure Alerts

Help Desk Application Support

TroubleshootingTools

No direct visibility into messaging middlware

Geographically Disparate Servers



Case Study #4: Casino Entertainment Company - After

RTView Centralized Monitoring & Management

Middleware metrics relating to app performanceEnd-to-end transaction monitoringMetrics from instrumented apps via JMX/SQL




MessageExecution

MessageExecution

MessageExecution



Trouble Ticket SystemApplication Support

Drill down to root cause via

middleware

Early Warning


Case Study #4: Casino Entertainment Company


Visibility into middleware metrics relating to machine, component, and application performance

Visibility into end-to-end transaction flows via message execution metrics

Preventative care of rewards service infrastructure


RTView Enables Centralized APM

Service-level views

Drill down to component-level detail

Application health

Transaction monitoring

Baseline comparison

Heat maps

Real-time alerts

Service-Level Views

Service-Level Views

Service-Level Views

Drill Down to Component-Level Detail



Application Health

Application Health

Application Health

Transaction Monitoring

Transaction Monitoring

Baseline Comparison

Baseline Comparison

Baseline Comparison

Heat Maps

Heat Maps

Real-Time Alerts

Real-Time Alerts

In summary, RTView enabled…

Aggregation of data and navigation through tiers

Centralized and local monitoring solutions

Access to all data including existing monitoring metrics

Inclusion of infrastructure and software component metrics with end-to-end transaction information

For more information on this topic, or to request a demonstration or evaluation of SL’s RTView for

APM platform, please visit:

http://www.sl.com/

or call (415) 927-8400

http://www.sl.com/