TNS leverages power of real-time transaction monitoring and analytics to become a 2014 Payments Awards finalist PUBLISHED SEPTEMBER 18, 2014 BY BRAD ZAYTSOFF

It’s always nice to get recognition for a job well done. It’s

even nicer when a customer such as TNS uses your technology and gets recognition as one of this year’s

Best Merchant Acquirers/Processors!

This week FStech and Retail Systems announced their shortlist of candidates for their 2014 Payments

Awards, which recognize payments excellence and technology innovation. What does a payment gateway

service provider such as TNS have to do to become a finalist for this type of award? I’m glad you asked…

TNS specializes in secure and resilient transaction delivery and processing services used by many of the

top acquirers and retailers around the world. Founded in 1990, TNS’ global expertise extends to more

than 60 countries across Europe, the Americas, and the Asia Pacific regions. Through its broader

payment solutions offering, TNS connects over a million merchants and retailers to the world’s leading

banks, acquirers and processors, enabling secure, efficient, cost-effective delivery and processing of

payments.

TNS continues to grow electronic transaction volumes through customer acquisition and new value added

service offerings. This constant business growth has resulted in a more complex IT environment.

Committed to delivering an exceptional level of customer service, TNS deployed a cutting edge

technology platform that combined end-to-end transaction profiling capabilities, application performance

analytics and end-user experience monitoring for a comprehensive, enterprise-wide view into their

dynamic IT environment. This way they could scale their business safely and proactively isolate terminal,

network, application and third party performance issues before they affected the end customer

experience.

In September 2013, TNS became the first payment processor in the UK to deploy the INETCO Insight

real-time transaction monitoring and analytics platform to help them manage their complex and growing

ACI Postilion payment processing environment. With a real-time transaction monitoring and analytics

software solution, the TNS processing team gained up-to-the-second visibility into critical transactions

running through their ACI Postilion switches, as well as instant notification on transaction slow downs,

time-outs, and failures.

TNS uses

INETCO Insight

real-time

transaction

monitoring and

analytics software

to gain up to the

second visibility

into each critical

consumer

interaction

Rather than relying on technology that monitors only the transactions that make it to their Postilion switch,

TNS has gained visibility into the entire transaction path (before and beyond the switch)—a one stop,

enterprise-wide view into all critical consumer interactions. And this was all done without touching the

switch or introducing intrusive agents, extra traffic loads and application changes that could negatively

affect network performance. This innovative processor now has the tools to quickly drill down into any

individual transaction, and obtain a “hop-by-hop” breakdown of device, application, ACI Postilion switch

and network response timing data—all in one, easy to understand, view.

Using INETCO

Insight, TNS is able to monitor transactions as they move through all of their “hops,” not just those taking place on

their ACI Postilion Switches

Project gains:

BUSINESS SCALABILITY RISK-REDUCTION: TNS reduces the risk of service disruptions, deployment

issues and availability issues with real-time performance visibility across the entire payment processing

network

PROACTIVE RESOLUTION: TNS reduces failed customer interactions through instant notification of

transaction completion issues, application performance bottlenecks and network failures

FASTER TROUBLESHOOTING: TNS investigates and resolves incomplete transactions that span a

number of self-service channels, third party services, multi-vendor hardware and software applications

(Note: other INETCO customers report an average of 65-75% faster problem isolation time)

INCREASED PRODUCTIVITY: TNS reduces the time and operational resources tied up in problem

isolation, data gathering and event correlation

COST EFFECTIVE DATA MINING: TNS has an easy way to access the real-time and statistical

transaction data needed to analyze both ATM and POS Terminal usage pattern trends to improve

product, service and marketing business decisions

Ciaran Jones, Vice President of Operations for TNS, sums up the gains well:

“INETCO Insight empowers us to safely scale our ACI Postilion-based processing business, while

continuing to fulfill our commitment to exceptional customer service delivery. INETCO helps us to focus on

our core services and support our clients’ growth to help them increase their productivity.”

If you’re interested in learning more about how you can leverage real-time transaction monitoring and

analytics to reduce troubleshooting time and operational costs, while improving customer experience and

payment processing profitability (which is even more fun to experience than to say), download our latest

whitepaperEvaluating ATM / POS Transaction Monitoring: A Hitchhiker’s Guide to the Galaxy of Solutions,

or contact us to discuss your particular transaction monitoring needs.