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7-1
Interviewing
Candidates 7
7-2
Learning Objectives
1. List the main types of selection
interviews.
2. List and explain the main errors that
can undermine an interview’s
usefulness.
3. Define a structured situational
interview.
7-3
Learning Objectives
4. Explain and illustrate each guideline
for being a more effective
interviewer.
5. Give several examples of
situational questions, behavioral
questions, and background
questions that provide structure.
7-4
List the main types of
selection interviews.
7-5
Basic Types of Interviews
• Structured vs. unstructured
• Questions to ask
oSituational
oBehavioral
oJob-related
oStress
oPuzzle questions
7-6
Administering Interviews
• Panel
• Phone
• Video/web-assisted
• Computerized
• Second Life
• Speed dating
• Case interviews
7-7
Three Ways to Make the
Interview Useful
• Structure the interview
• Carefully select traits to assess
• Beware of committing interviewing
errors
7-8
Review
• Administration
oPanel
oPhone
oVideo/web-
assisted
oComputerized
• Structured vs.
unstructured
• Questions to ask • Situational
o Behavioral
o Job-related
o Stress
o Puzzle questions
7-9
List and explain the main
errors that can undermine an
interview’s usefulness
7-10
Errors that Undermine
Interviews
• Snap judgments
• Job requirements
• Candidate-order & pressure to hire
• Nonverbal behavior & impression management
• Personal characteristics
• Interviewer mistakes
7-11
Review
7-12
Define a structured
situational interview
7-13
Designing & Conducting
Structured Interviews
1. Analyze the job
2. Rate main duties
3. Create questions
4. Create benchmark answers
5. Appoint interview panel and
conduct interviews
7-14
Review
• Job analysis
• Rating
• Creating questions
• Benchmark answers
• Create a panel and conduct
interviews
7-15
Explain and illustrate each
guideline for being a more
effective interviewer
7-16
How to Conduct an
Effective Interview
There are 8 steps to conducting an
effective interview
1. Make sure you know the job
2. Structure the interview
3. Get organized
4. Establish rapport
7-17
How to Conduct an
Effective Interview
5. Ask questions
6. Take notes
7. Close the interview
8. Review the interview
7-18
Review
• Ask questions
• Take notes
• Close
• Review
• Know the job
• Structure the
interview
• Get organized
• Create rapport
7-19
Give several examples of
situational questions,
behavioral questions, and
background questions that
provide structure
7-20
Situational (What Would
You Do) Questions
• Suppose your boss insisted that a presentation
had to be finished by tonight. Your subordinate
said she has to get home early to attend an
online class, so she is unable to help you. What
would you do?
• The CEO just told you that he’s planning on
firing your boss, with whom you are very close,
and replacing him with you. What would you do?
7-21
Behavioral (Past Behavior)
Questions
• Tell me about a time when you had to deal with
a particularly obnoxious person. Describe the
situation in detail, and explain how you handled
it.
• Tell me about a time when you were under a
great deal of stress. What was the situation, and
how did you handle it?
7-22
Background Questions
• What kind and how much experience
have you had actually repairing
automobile engines?
• Describe the types and years of
experience you have had creating
marketing programs for consumer
products?
7-23
Review
• Situational
• Behavioral
• Background
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