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Seismics and the City – March 2015
Improving the Claims SystemCommunity, customer and partner dialogue and information sharing
CLM / 2011/195837
Why is it so wrong to call andTell the homeowner where theyare at in the claims process?
CLM /
2011/
195837
WHO WE ARE
“you don’t get ‘nought’ if you don’t see the people and hear their story. Stop
telling and start listening”
“Its pivotal to meet and
understand the person behind
the claim”
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