Digital Disruption in Local Public Services

Digital Disruption in Local Public Services

Trust Outcomes Service

900

Jean

Care Services

Doctor

Supported Living flat

Library

Rural bus routes

Registra

Jean’s grand-daughterJess

(Strategy)

principles

Everything we and our customers do creates data; and from that data comes

patterns...

A.I. in Health

T.E.C.S.Understanding patterns and behaviours amongst residents that are frightened about their declining health and those that might be having an escalation of care needs.

V.A.L.Making connections across 25 partners in order that the counties most vulnerable people are looked after during an emergency in the best possible way to met their needs.

Open byDefault

Core Principles

Everything is open

All technical components are capable of redundancy

Data fluidity is paramount, the flexibility and agility of solutions comes a close second.

Lessons learnt

Don’t underestimate the power of opportunity

You don’t have to win over everybody before you start

Keep moving forward, barriers are harder to jump or bulldoze at a slower pace

Stick to your principles

Lucie Glenday : LGlenday@ITlab.com

Kat Stolworthy : kat.stolworthy@surreycc.gov.uk