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Digital Disruption in Local Public Services
Trust Outcomes Service
900
Jean
Care Services
Doctor
Supported Living flat
Library
Rural bus routes
Registra
Jean’s grand-daughterJess
(Strategy)
principles
Everything we and our customers do creates data; and from that data comes
patterns...
T.E.C.S.Understanding patterns and behaviours amongst residents that are frightened about their declining health and those that might be having an escalation of care needs.
V.A.L.Making connections across 25 partners in order that the counties most vulnerable people are looked after during an emergency in the best possible way to met their needs.
Open byDefault
Core Principles
Everything is open
All technical components are capable of redundancy
Data fluidity is paramount, the flexibility and agility of solutions comes a close second.
Lessons learnt
Don’t underestimate the power of opportunity
You don’t have to win over everybody before you start
Keep moving forward, barriers are harder to jump or bulldoze at a slower pace
Stick to your principles
