1. White Belt Certification Your first step to excellence
Business Excellence Incorporation
2. What is in it for me??? Knowing Six Sigma & customer
supplier relationship Effective Thinking Foundation for getting
highly recognized Six Sigma Certifications across all industries.
Business Excellence IncorporationBusiness Excellence
IncorporationBuiness Excellence Incorporation 3. Course Design
Customer Supplier Relationship Customer Requirement Fulfillment
Flow What is Six Sigma How is Six Sigma Different Benefits of Six
Sigma Six Sigma Organization Structure When to Use Six Sigma Phases
in Six Sigma & QuizBusiness Excellence Incorporation Business
Excellence Incorporation 4. Concept of Supplier and Customer
Requirement Or ExpectationsSupplier FUNDS CustomerProduct
/ServiceBusiness Excellence Incorporation 5. Customer Requirement
Fulfillment Flow Customer Customer FeedbackRequirementChanging
UnderstandDesign for Product andthe Customer Customer Product and
ServiceRequirement ( Experience Service DeliveryVOC) Business
Excellence Incorporation 6. Quality And ProcessQuality is both
Stated and Unstated expectations or Requirement of customers in
aproduct or service. Customer VOC ProcessExperience Quality is
judged by customers based on process output. Product or Service not
meeting the customer expectation is termed as Defect.Business
Excellence Incorporation Business Excellence Incorporation Business
Excellence Incorporation 7. Food for thought. Change without
improvement is Possible. Improvement without change is not
possible. Growth and ProfitabilityContinuous improvement Management
Commitment andAttitude Business Excellence Incorporation 8. What is
Six Sigma?Business Process Improvement Methodology Customer Focus
Data DrivenReduce WastesReduce VariationDefinition:A set of
continuous improvement tools, techniques and concepts usedto
identify, isolate and eliminate variation to increase the ability
of theprocess to consistently produce defect free product. Business
Excellence IncorporationBusiness Excellence IncorporationBusiness
Excellence Incorporation 9. What is Sigma? Sigma is denoted by ,
the 18th letter of Greek alphabet In statistics is measure of
variation known as Standard deviation Standard Deviation = =
SQRT(Variance) Standard deviation is average variation of data
point from mean Sigma Level: Sigma Level is a measure of process
capability of producing non-defective products A six Sigma process
indicates a process quality level of 3.4 DPMO. DPMO Defect Per
Million OpportunityBusiness Excellence Incorporation 10. Six Sigma
QualityWhat does it mean by Six Sigma Quality ? Path to Six Sigma 6
Sigma 3.4 DPMO 5 Sigma 233 DPMOSigma levels and Defects per
millionopportunities4 Sigma6,210 DPMO(DPMO) 3 Sigma66,807 DPMO 2
Sigma 308,537 DPMOBusiness Excellence Incorporation Business
Excellence IncorporationBusiness Excellence Incorporation 11. How
is Six Sigma Different??? Six Sigma is data-driven methodology for
decision making and process improvement based on Voice of Business
(VOB) and Voice of Customer (VOC).Voice of thecustomer (VOC) Three
Major elements to drive a cultural transformationFind and focus on
the Data-Driven Decision customer as a source of Making process
quality Decision making withempirical data Understand the business
Voice ofreason for process andBusiness (VOB)change Business
Excellence IncorporationBusiness Excellence Incorporation 12. Why
Six Sigma ??? Why It is Different than Traditional approach?
Practical Problem Define & Measure Statistical Problem
AnalyzeStatistical Solution 6s Quality MethodologyImproveSystematic
Approach Focusing on Practical Statistically Significant Root
Causes Solution & their Solutions Control Business Excellence
IncorporationBusiness Excellence Incorporation 13. Benefits of Six
Sigma Increase Customer Satisfaction Defect Reduction Improvement
in Yields Reduction in Cost of Poor Quality (COPQ) Improved Process
Capability Understanding the Process based approach Continuously
measuring the Key Metrics Business Excellence IncorporationBusiness
Excellence Incorporation 14. Six Sigma Organization
StructureChampion Master Black Belt Black BeltGreen BeltYellow
BeltWhite BeltBusiness Excellence Incorporation Business Excellence
Incorporation 15. Companies Using Six SigmaBusiness Excellence
Incorporation Business Excellence Incorporation 16. When to use Six
Sigma When there is an Output . . . there is a ProcessWhen there is
a Process . . .there is Performance Variation When there is a
Variation . . .Some more thoughtsthere is a Six Sigma Opportunity1.
Unknown causes/situations2. Repetitive process with significant
variation in the process output3. Problems are common place and not
well defined4. In a complex situation with many variables6 Sigma
can be applied to ALL functions , disciplines and businessprocesses
Business Excellence IncorporationBusiness Excellence Incorporation
17. DMAIC: Problem Solving Roadmap. DefineMeasure Analyze What is
the problem? What are the possible Xs causing effectWhat are the
vital few Xs causing effect What is the benefit of solving the on
the Ys? on the Ys? problem? What is the impact of these Xs? How
does the process look like?x xx xxx x3x x11x xxxxxxx x xx7Ysxx x
xYsxxYsx4xx x x xxxxx xx x25 x x19x x Improve Control What are
potential solutions for the vital Are the results of the process
showing few Xs to change the effect on the Ys? improvements?
Structured approach What are the benefits and risks of these How
does the process monitoring work? solutions?with an assortment
oftoolset for each phaseSolution x4YMonitoring x7 x11 x19UCL x25LCL
Business Excellence IncorporationBusiness Excellence
IncorporationBusiness Excellence Incorporation 18. DMAIC Define
Project Charter Measure SIPOC Stakeholder Analysis Data Collection
Commitment Scale Detailed Process Maps Involvement Matrix Key
MetricsAnalyze Financial Impact Est. Quality Performance Voice of
Customer Charts & Graphs Compelling Business Case Brainstorming
Improve Variation Analysis Commitment Scale Flowcharts Cause and
Effect Root Cause Analysis Brainstorming Involvement Matrix Data
Collection Variation Analysis Mistake Proofing Thought Process Map
Voice of the CustomerControlHypothesis analysis Solution Generation
Baseline Metrics Implementation Plan Failure Mode and FMEA Control
PlanEffects Analysis (FMEA) Action Taken Reaction Plan Report Out
Before & After Communication Plan Lessons LearnedBusiness
Excellence Incorporation Business Excellence Incorporation 19. QUIZ
TIMEWhite Belt CertificationBusiness Excellence Incorporation 20.
Happy Learning Business Excellence Incorporation
