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This Document contains the Case Study of SURE!'s IaaS. SURE! is A MagnaQuest Product. SURE! is an end-to-end Subscription Lifecycle Management Platform from Magnaquest. SURE! supports different domains like Cloud (IaaS, SaaS, Unified Communication) Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play Telecom, MVNO & M2M, Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT) and Home Utilities. SURE! has been redefining and catalyzing ROI of our clients, spread globally, in verticals like Media & Entertainment, Broadband and Cloud businesses, with a product suite spanning Billing and Revenue Management, CRM, Session Control, OSS and Campaign management.
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Product Snapshot
Copyright@2014 SURE! All Rights Reserved.
Broadband & Telecom | Cloud | Media & Entertainment | Managed Services
Unified Communications | Utilities
Agenda
About Magnaquest
Our Journey
Product Line
Industry Focus
Solution Offering
USP & Key Differentiators
Value Proposition
Awards & Accolades
Q & A
About Magnaquest
Key Facts
• Established in 1997
• Offering Real-time Billing ,CRM & Service Fulfillment solutions to Converged networks
• More than 450 employees
• Software R&D facility in Hyderabad, India; Subsidiaries in Malaysia, US, UAE & Zambia
About Magnaquest
Globally Proven
• 150+ satisfied customers
• Deployed in over 30+ countries
• Expected to manage over 30 million subscribers by 2015
• Strong player in the medium to large customer segment worldwide;
Market leader in India
Continued…
About Magnaquest
Domains
• Cloud (IaaS, SaaS, Unified Communication)
• Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play, MVNO
• Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT)
• Utility (Home Services, Water, Electricity), M2M
Continued…
Our Journey
Product Line
CONVERGED BILLING
• Real time and pre-integrated billing engine that maximizes revenue for
converged networks accurately and efficiently.
CRM
• Enables subscription based businesses to support 360-degree view of sales,
marketing, inventory, customer support and beyond
CONTACT CENTER SOLUTION
• Empowers organizations with a comprehensive Customer Engagement
Process through an integrated Contact Center & IVR Solution
Continued… Product Line
FIELD FORCE AUTOMATION
• Empowers organizations with a complete customer relationship lifecycle
management at their door step !
PCRF
• Real Time policy Enforcement for superior Customer Experience &
Revenue Optimization
AAA
• Integrated management of Authorization, Authentication & Accounting
in converged networks --- ASSURED
Continued… Product Line
NG-OSS
• Intelligent Central control system with Automated Workflow Management
for converged networks of today and future
BUSINESS INTELLIGENCE
• Tool that helps you see hidden trends, business insights and inefficiencies,
and enables you for intelligent decision making.
CAMPAIGN MANAGEMENT
• Assists businesses and organizations in connecting with their customers
worldwide through multi-channel marketing.
Cloud Industry Focus
Infrastructure-as-a-Service
• Datacenters providing cloud computing services, managed services
or co-location services)
Platform-as-a-Service (similar to Amazon App Store)
Software-as-a-Service
X-as-a-Service
• Any vendor providing *ANY* sort of
Solution-as-a-Service
Unified Communication
01
02 03
05 04
Pain Points of Cloud Subscription Business
Manage Recurring Billing
• Not a one time sale
• Usage, rating, invoices, notifications
and collecting payments
Managing Scale
• New and existing subscribers &
Customer billing queries becomes
a challenge as you try to scale up
your business.
The need for Analytics
• MRR, Churn, Customer profitability,
Customer usage
Subscription businesses become complex over time due to legacy and new price plans
01 02
03 04
Solution
Functional Modules
• Subscription and Billing Management
• Customer Information Management
• Product Management
• Sales CRM
• Service Fulfillment
• Prepaid and Postpaid billing
• Partner & Business Entity Management
• Metering and Rating
• Collections
• Customer Care
• End User Self Care
• Inventory & Logistics
• Policy Management
Continued…
Best Practices
• Provide Service Providers with “best practices”
• Capabilities in the areas of contract management, billing, mediation
and revenue settlement
• Enable service providers to better focus on their core business strength and
service delivery capabilities.
Solution
Solution Differentiators
Domain Expertise
End-to-End Solution
Co
nsu
ltin
g A
pp
roa
ch
Software Licensing Delivery Models
Multi-Level Billing Capability
Observer Agent Technology
Customized and Flexible Business Process
Integration
Increased Customer Satisfaction
Ma
na
ge
d S
erv
ice
s
Why SURE!
Integration Experience in the Eco-system
• Network Elements (Virtualization Platforms, Bandwidth Managers, AAA servers, CAS)
• Service Portal
• Third Party systems (Financial Accounting providers; ERP; CRM/ Sales force;
• Payment Processing Platforms / Payment or Bank Gateways / ACH ; IVRS & CTI ;
Mobile SMS )
Industry Focused Product Roadmap
01
02
Cost effective and flexible Software Hosting/Licensing options
03
• Multi-Tenant Hosting
• Dedicated Hosting
• On-Premises Hosting
Unique Selling Proposition – Product & Practices
Product & Practices
Out of the Box Solution - Configure &
Use, Faster Roll out
Rule Driven Engines - No coding, Drag&
Drop, Re-use
Configurable GUIs - Change Look & Feel
based on LOB’s - In-house
Integration Flexibility – Configure In-
House, Web Services, APIs
Work Flow Management & Active
Mediation
Normalized Data Model - Configurable
Model, Data Dictionary
Cost Effective- Commodity H/w & S/w
( Intel/AMD, Linux) support
High Available Architecture with
DR – Jgroups, RAC and Datagaurd support
Horizontally & Vertically Scalable
Architecture
Faster ROI – Revenue Assurance Features,
Effective Product Packaging
Agile Development Methodology
Automated Regression Suites
01
02
03
04
05
06
07
08
09
10
11
12
Unique Selling Proposition – AMS
AMS
Operations - Scheduling, Monitoring and Execution 01
02
03
04
05
06
07
Service Desk and Problem Management
Root Cause Analysis, Known Error Database – Preventive Maintenance
Performance Monitoring and Reporting
VAS – Trend Based Alarm System (Developed and Deployed)
Release and Patch Management
Configuration Management
Awards and Recognitions
Global Presence
In a Nutshell
Conclusion
Designed for your industry
Scaled for Your Business
Future Ready
Our Promise
We are Experts in Service / License Consumption Based Billing
Thank You
India
Magnaquest Solutions Ltd.
1523 & 1524, Durga Enclave
Road No:12, Banjara Hills
Hyderabad - 500 034
Andhra Pradesh
India
Tel : +91 - 40 - 2332 0220/975,
Fax : +91 - 40 - 2337 0037
Email : [email protected]
Malaysia
Magnaquest Solutions Sdn Bhd
(566396-A)
Units A-2-07 & A-2-09
SME Technopreneur Centre Cyberjaya
2270, jalan Usahawan 2
63000, Cyberjaya, Selangor DE
Malaysia
Tel: +603 83192864, 83182544
Fax: +603 83192534
Email: [email protected]
USA
Magnaquest Inc.
16219 S, 31st way,
Phoenix
Arizona, 85048
USA
Tel : + 1 480 706 3444, 602 228 9248
Fax : + 1 413 403 0081
Email : [email protected]
Copyright@2014 SURE! All Rights Reserved.
