Why Employee Opinion Survey

Employee Opinion Survey

Why Employee Opinion Survey (EOS)?

Companies lose $350 billion a year because of employee disengagement. Disengaged employees impact your

business' productivity, level of innovation, and ultimately the bottom line.

What is Engagement?

An engaged employee; emotionally invests in the success of his/her organization and brings a certain level of passion, innovation and commitment to his/her job.

An engaged employee proactively drives change, delivers improved business results and infects others with enthusiasm.

Some of the Facts About Employee Engagement

Engaged Employees generate 43% more revenue (Hay Group)

A 1% increase in employee commitment can lead to a monthly increase of 9% in sales. (IES)

70% of engaged employees indicate they have a good understanding of how to meet customer needs; vs. 17% of non-engaged employees. (Wright Management)

59% of engaged employees say that their job brings out their most creative ideas against only 3% of disengaged employees. (Gallup)

Some of the Facts About Employee Engagement

Highly engaged workforce improved operating income by 19.2% over a period of 12 months, vs. 32.7% decline with low engaged workforce over the same period. (Towers Watson)

Engaged employees take an average of 2.69 sick days per year; the disengaged take 6.19. (Gallup)

Highly engaged organizations have the potential to reduce staff turnover by 87% and improve performance by 20%. (Corporate Leadership Council)

Engaged Employees

Improved Performance

Satisfied Customers

Business Results

Steps for Conducting an EOS

Define the Survey Objectives.

Plan for the Survey. – Pre-Survey, During Survey, Post-Survey, Between Surveys actions.

Results analysis and reporting.

Communication of Results.

Prioritizing Improvement Areas & Quick Wins.

Focus Groups.

Improvement Action Planning.

Formalizing the Action Plan.

Implementation, Follow up and communication.

If you do NOT plan to act on results, do NOT conduct an EOS.

A Simple Prioritization Model

Maximum Return on Minimal Effort

Maximum Return on Maximum Effort

Minimal Return on Minimal Effort

Minimal Return on Maximum Effort

Time & Effort

Imp

ort

ance

of

Issu

e &

Ben

efit

s

Foundation of a Successful Employee Survey

Leadership buy-in.

Confidentiality & protection of identity (external Provider).

Credibility and trust (acting on previous results).

Proper communications.

High response rate.

Do not assume (we know our problems).

Methodology

Quantitative research method.

When reporting results, only aggregates and percentages will be revealed.

Respondent will not be asked to identify him/herself.

Completed survey will be sent from respondent to consultant directly.

Anonymity of respondent will be strictly protected and individual responses will not be revealed to anyone.

Only collective results will be reported in case of 10 employees or less to protect the anonymity of respondents.

Employee Opinion Survey 2012

Employee Opinion Survey 2012 Interpreting Reports

Introduction:

The report provides a summary of survey results critical to Employee Engagement in your organization.

The results indicate areas of strength and opportunity for growth and development.

It is a starting point in understanding the favorable and unfavorable perceptions of employees.

In order to maximize the results of the engagement survey, it is important to conduct further analysis that will uncover the drivers and inhibitors of engagement.

Employee Opinion Survey 2012 Overall Summary

Overall Responses

Response Rate

87%

Percentage of total favorable responses

(4+5)

Distribution of total responses by percentage

Percentage of neutral responses (3)

Percentage of total unfavorable responses (1+2)

Employee Opinion Survey 2012 Example of graphical reports

Employee Opinion Survey 2012 Demographic Summary (644 respondents)

Response by Division:

12, 2% 25, 4% 15, 2% 7, 1%

550, 85%

35, 6%

HR

Finance

Medical

BD

Sales

Marketing

Function No. of Emp. %

HR 12 2%

Finance 25 4%

Medical 15 2%

BD 7 1%

Sales 550 85% Marketing 35 6%


Responses by Job Level (Grade)

7, 1% 36, 6%

121, 19%

200, 31%

280, 43% Grade 1

Grade 2

Grade 3

Grade 4

Grade 5

Grade No. of Emp. %

Grade 1 7 1%

Grade 2 36 6%

Grade 3 121 19%

Grade 4 200 31%

Grade 5 280 43%


Response by Tenure 30 5%

270 42%

230 36%

100 15%

14 2%

0 to 1

2 to 4

5 to 10

11 to 15

> 15

Years No. of Emp. %

0 to 1 30 5%

2 to 4 270 42%

5 to 10 230 36%

11 to 15 100 16%

> 15 14 2%


Responses by Managers of People

125 19%

519 81%

Managers

Non-managers

Mgr of People

No. of Emp. %

Managers 125 19%

Non-managers 519 81%


Employee Opinion Survey 2012 Dimensions Summary

0% 20% 40% 60% 80% 100%

Communication

Working Relations

Customer Focus

Performance Management

Job Satisfaction

Strategy Communication

Leadership & Management

Pay & Benefits

Work-Life Balance

Training & Career Development

80

55

75

56

54

70

56

45

30

56

3

23

5

24

12

5

10

15

11

9

17

22

20

20

34

25

34

40

59

35

Total Favorable Neutral Total Unfavorable

Employee Opinion Survey 2012 Dimensions Summary Vs 2010

0% 20% 40% 60% 80% 100%

Communication

Working Relations

Customer Focus


Job Satisfaction

Pay & Benefits

80%

55%

75%

56%

54%

45%

70%

50%

70%

60%

70%

50%

Company 2010

10*

5

5

-4

-16*

-5

Difference from 2010

* Indicates statistically significant difference

Total Favorable

Employee Opinion Survey 2012 Dimensions Summary Vs High Performing Organizations

0% 20% 40% 60% 80% 100%

Communication

Working Relations

Customer Focus


Job Satisfaction

Pay & Benefits

80%

55%

75%

56%

54%

45%

85%

70%

69%

60%

80%

50%

Company High Performing Org.

-5

-15*

6*

-4

-26*

-5

* Indicates statistically significant difference

Difference from Benchmark

Total Favorable


Employee Opinion Survey 2012 Questions Details: Highest Favorable Responses 2012

80%

85%

70%

87%

3%

2%

5%

7%

17%

13%

25%

6%

0% 20% 40% 60% 80% 100%

3. I am proud to be associated with "company name"

35. It is safe to speak up in "company name"

20. I am often bothered by excessive job pressure (N)

7. I have a reasonably good idea of my possible career path in the company


Employee Opinion Survey 2012 Questions Details: Least Favorable Responses 2012

55%

50%

44%

43%

10%

15%

20%

10%

35%

35%

36%

47%

0% 20% 40% 60% 80% 100%

22. I have confidence in the decisions made by the executive leadership

6. There is sufficient contact between management and associates

1. How satisfied are you with your current pay (base salary and incentive)?

45. I think my performance on the job is evaluated fairly



Employee Opinion Survey 2012 Questions Details: Highest favorable Responses Vs. 2010

70%

56%

73%

65%

0% 20% 40% 60% 80% 100%




7. I have a reasonably good idea of my possible career path in the

company

Total Favorable Responses

* Represents a statistically Significant Difference

20%*

20%*

17%*

10%

Difference Vs 2010

15%

10%

20%

20%

20%

17%

24%

10%

Neutral 2012

Total unfavo-

rable

Employee Opinion Survey 2012 Questions Details: Least Favorable Responses Vs. 2010

56%

60%

55%

43%

0% 20% 40% 60% 80% 100%




7. I have a reasonably good idea of my possible career path in the

company

Total Favorable Responses


20%*

20%*

17%*

10%

Difference

15%

10%

20%

20%

42%

35%

20%

24%

Neutral 2012

Total unfavo-

rable


Employee Opinion Survey 2012 Questions Details

Dimension: Leadership & Management

40%

33%

30%

33%

35%

47%

30%

35%

40%

25%

29%

20%

10%

15%

20%

17%

13%

18%

10%

5%

5%

7%

15%

10%

10%

12%

5%

18%

8%

5%

0% 20% 40% 60% 80% 100%

4. Management generally understands the problems we face in our jobs

6. The Executive Team in my country provides a clear sense of direction.

11. The decisions management make concerning employees are usually fair.

28. The management style in "company name" encourages employees to give their best.

33. I have confidence in the decisions made by the executive team in my country.

17. a. My immediate manager is competent in the technical aspects of the job.

Strongly Agree Agree Neutral Disagree Strongly Disagree

Total Favorable

67%

64%

58%

70%

68%

70%

Employee Opinion Survey 2012 Questions Details

Dimension: Communication (all questions will be detailed per dimension)

30%

35%

20%

25%

40%

20%

30%

20%

25%

15%

10%

15%

20%

17%

13%

10%

10%

15%

7%

15%

30%

10%

25%

26%

17%

0% 20% 40% 60% 80% 100%

13. The Information I need to do my job is readily available.

26. "company name" does a godd job of keeping enployees informed about matters …


34. a. I have a clear understanding of the goals and objectives of my department

34. b. I have a clear understanding of the goals and objectives of "company name" in …


Total Favorable

55%

50%

40%

65%

50%


Employee Opinion Survey 2012 Questions Details: Vs 2010

65%

61%

61%

70%

55%

59%

0% 20% 40% 60% 80%

4. How good a job is your executive leadership doing in providing leadership

15. In you judgment, what kind of job is your compnay's top management doing

in crating positive work climate


in managing change

Company 2010

-5

6*

2

Difference from 2010

Dimension: Leadership & Management Total Favorable


Employee Opinion Survey 2012 Questions Details: Vs High Performing Organizations

-10*

-17*

-19*

Difference from Benchmark

Dimension: Leadership & Management

65%

61%

61%

75%

78%

80%

0% 20% 40% 60% 80% 100%

4. How good a job is your executive leadership doing in providing leadership


in crating positive work climate


in managing change

Company High Performing Org.

Total Favorable



Employee Opinion Survey 2012 Employee Engagement Questions

40%

45%

33%

40%

40%

50%

25%

35%

30%

30%

45%

29%

5%

6%

7%

4%

10%

11%

10%

5%

15%

20%

5%

5%

20%

9%

15%

6%

5%

0% 20% 40% 60% 80% 100%


42. I would recommend "company name" as a good place to work

24. I intend to still be working in "company name" in 12 months time

72. I feel inspired to do my best at work

35. Overall I am satisfied with my job at "company name"

10. I believe I am valued for what I can offer "company name"


Total Favorable Engagement Responses

79%

85%

70%

63%

80%

65%

Employee Opinion Survey 2012 Engagement Analysis

39%

32%

8%

14% 7%

Highly engaged: Engagement Score 98%

Engaged: Engagement Score 70%

Motivated: Engagement Score 31%

Uninspired: Engagement Score 20%

Disengaged: Engagement Score 5%


Employee Opinion Survey 2012 Dimension Responses by Function

Total

Favorable HR

(12) Fi.

(25) Med (15)

Sales (550)

Involvement & Empowerment 50 2 5 5 -12

Corporate Citizenship 60 5 5 6 -5

Communication 80 -8 6 -6 2

Working Relations 55 6 2 5 3

Customer Focus 75 10 3 4 4

Performance Management 56 -6 7 7 7

Job Satisfaction 54 9 6 10 9

Strategy Communication 70 5 5 11 5

Leadership & Management 56 5 -5 5 8

Pay & Benefits 45 8 5 2 4

Work-Life Balance 50 25 -3 7 6

Training & Career Development 56 5 3 1 2

Colored cells indicate a statistically significant difference

Employee Opinion Survey 2012 Dimension Responses by Tenure

Total

Favorable 0 – 1 2 – 4 5 – 10 >15

Involvement & Empowerment 50 2 5 5 -12

Corporate Citizenship 60 5 5 6 -5

Communication 80 -8 6 -6 2

Working Relations 55 6 2 5 3

Customer Focus 75 10 3 15 4

Performance Management 56 -6 7 7 7

Job Satisfaction 54 9 6 10 9

Strategy Communication 70 5 5 11 5

Leadership & Management 56 5 -5 5 8

Pay & Benefits 45 8 5 2 4

Work-Life Balance 50 25 -3 7 6

Training & Career Development 56 5 3 1 2

Colored cells indicate a statistically significant difference

Employee Opinion Survey 2012 Verbatim Comments

Comments are provided for each open-ended question and

reported verbatim from the original statements made by respondents.

Other reports maybe provided upon the request of the client.

MULTISKILLS Recruitment & HR Consultancy has been established since year 2005.

We provide professional HR Consulting & Recruitment Services.

Our team, a group of consultants with years of industry or functional expertise.

Our clients cover a wide range of industries, from Pharmaceuticals and FMCGs, to Oil & Gas, Banking, Heavy industries, Real Estate and others.

Who We Are?

Our Services

Our activities mainly fall within, but not limited to the following:

Recruitment & Selection Advertising & Screening Campaigns Executive Search HR Management Consultancy Employee Opinion Surveys Salary Surveys Assessment Centers using SHL tools Training & Development Outsourcing HR services, Payroll and Personnel

Contacts

For more Information, please contact us:

E-mail: [email protected]

[email protected]

Phone:

0100 1431438

0100 2507531

www.multi-skills.com

mailto:[email protected]







http://www.multi-skills.com/

