Listing of All Questions - Employee Opinion Survey

8/6/2019 Listing of All Questions - Employee Opinion Survey

1/23

Listing of All Questions - EmployeeOpinion Survey

1. A company to work for compared to other companies?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

2. Having employees that customers like to work with?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

3. Helping the communities where TELCO Corporation does business?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

4. Having good relations with TELCOCorporation's vendors and suppliers?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

Copyright 1998. eXpert Survey Systems, Inc., Putnam Business Park, 1689 Route 22, Brewster, NY 10509, Tel: (914) 279-6340,

Fax: (914) 279-3864, E-mail:[email protected]. Internet: http://www.expertss.com. All rights reserved
mailto:[email protected]:[email protected]:[email protected]://www.expertss.com/http://www.expertss.com/mailto:[email protected]://www.expertss.com/


2/23

5. Performing better than the competition?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

6. How would you rate your overall satisfaction in TELCO Corporation at the present time?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. Don't know - Not apply

7. If you have your own way will you be working for TELCO Corporation 2 years from now?

Select ONE:

[ ] 1 1. Certainly not

[ ] 2 2. Probably not

[ ] 3 3. Not sure

[ ] 4 4. Probably

[ ] 5 5. Certainly

[ ] 6 6. No reply

8. Would you recommend working for TELCO Corporation to a friend or relative?

Select ONE:



[ ] 3 3. Not sure

[ ] 4 4. Probably

[ ] 5 5. Certainly

[ ] 6 6. No reply


3/23


9. Would you recommend TELCO Corporation to potential customers?

Select ONE:



[ ] 3 3. Not sure

[ ] 4 4. Probably

[ ] 5 5. Certainly

[ ] 6 6. No reply

10. In general, how satisfied are the TELCO Corporation customers you know about?

Select ONE:

[ ] 1 1. Very dissatisfied

[ ] 2 2. Dissatisfied

[ ] 3 3. Neither

[ ] 4 4. Satisfied

[ ] 5 5. Very satisfied

[ ] 6 6. No reply

11. Being neat and clean?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

12. Being friendly and courteous to customers?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply


mailto:[email protected]:[email protected]:[email protected]://www.expertss.com/http://www.expertss.com/http://www.expertss.com/mailto:[email protected]


4/23

13. Controlling costs (operating within budget)?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

14. Having the Mobile Telecom products that customers want?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

15. Providing fast, efficient service to customers?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

16. Being the Mobile Telecom products market leader?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply


5/23


17. Customer courtesy standards

Select ONE:

[ ] 1 1. Not familiar with them

[ ] 2 2. Know about them

[ ] 3 3. Tried them on my job

[ ] 4 4. Always use on my job

[ ] 5 5. Could teach others how to use

[ ] 6 6. No reply

18. Product display standards

Select ONE:






[ ] 6 6. No reply

19. Product appearance and condition standards

Select ONE:






[ ] 6 6. No reply

20. Environmental protection standards

Select ONE:






[ ] 6 6. No reply




6/23

21. Loss control procedures

Select ONE:






[ ] 6 6. No reply

22. Accident and emergency procedures

Select ONE:






[ ] 6 6. No reply

23. Safety standards

Select ONE:






[ ] 6 6. No reply

24. Sanitation standards

Select ONE:






[ ] 6 6. No reply


7/23


25. Inventory/loss control standards

Select ONE:






[ ] 6 6. No reply

26. Accuracy and completeness of orders?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

27. Quality and condition of products upon delivery?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

28. Timeliness of delivery?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply




8/23

29. The verification of products upon delivery?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

30. The behavior of drivers in the Branch Office?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

31. Responsiveness of warehouse to Branch Office needs?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

32. I like the kind of work I do.

Select ONE:

[ ] 1 1. Strongly disagree

[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree

[ ] 5 5. Strongly agree

[ ] 6 6. No reply


9/23


33. My job makes good use of my skills and abilities.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

34. I feel encouraged to come up with new and better ways of doing things.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

35. I have been told what I have to do on my job in order to receive a favorable evaluation.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

36. My immediate manager gives me timely feedback on how well I am doing my job.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply




10/23

37. My performance on the job is evaluated fairly.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

38. You have direct contact with Branch Office customers (speak to them, serve them, etc.).

Select ONE:

[ ] 1 1. Never

[ ] 2 2. Rarely

[ ] 3 3. Sometimes

[ ] 4 4. Frequently

[ ] 5 5. Most of the time

[ ] 6 6. No reply

39. Customers smile at you, say something pleasant, or thank you.

Select ONE:

[ ] 1 1. Never

[ ] 2 2. Rarely

[ ] 3 3. Sometimes

[ ] 4 4. Frequently


[ ] 6 6. No reply

40. Management above your immediate manager greets you or asks how you are doing.

Select ONE:

[ ] 1 1. Never

[ ] 2 2. Rarely

[ ] 3 3. Sometimes

[ ] 4 4. Frequently


[ ] 6 6. No reply


11/23


41. Branch Office Managers set a good example of being friendly and courteous to customers.

Select ONE:

[ ] 1 1. Never

[ ] 2 2. Rarely

[ ] 3 3. Sometimes

[ ] 4 4. Frequently


[ ] 6 6. No reply

42. There are enough employees to cover customer service needs.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

43. The people I work with cooperate to get the job done.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

44. Merchandising Specialists are helpful to Branch Office operations.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply




12/23

45. I can handle most customer situations that come up.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

46. I am corrected when I fail to be courteous or friendly to customers.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

47. I am corrected when I fail to meet standards for neatness and cleanliness.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

48. Managers are held accountable for meeting TELCO Corporation's standards.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply


13/23


49. Poor performance is not tolerated in TELCO Corporation.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

50. Where I work, we are praised for the good work we do.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

51. How does CLEANING AND TIDYING UP get done where you work?

Select ONE:

[ ] 1 1. All of it during time scheduled for it

[ ] 2 2. Mostly during time scheduled for it.

[ ] 3 3. About 1/2 on scheduled time and 1/2 on "idle time"

[ ] 4 4. Mostly during "idle time"

[ ] 5 5. All during "idle time" (when not doing other work)

[ ] 6 6. Not applicable

52. TELCO Corporation does a good job of keeping employees informed about the state of thebusiness.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply




14/23

53. Changes in policies, programs or procedures are well communicated in TELCO Corporation.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

54. I have enough information to do my job well.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

55. Sufficient effort is made to get the opinions and thinking of people who work here.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

56. Management takes action on employee ideas and opinions.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply


15/23


57. Employees would make use of an anonymous means of communicating to higher managementif available.

Select ONE:

[ ] 1 1. Strongly disagree[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

58. The training I received has prepared me to carry out my present job.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

59. I have been given a training and development schedule.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

60. My workload doesn't interfere with my training schedule.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply




16/23

61. The experience I'm getting is helpful to a career in mobile telecommunications.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

62. I'm interested in advancing to higher positions.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

63. I would relocate to advance my career in the TELCO Corporation.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

64. I understand the policies and practices for getting promoted to better jobs.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply


17/23


65. The policies and practices for getting promoted in TELCO Corporation are fair.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

66. Rate the amount of pay you get on your job?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

67. Rate the availability of TELCO Corporation benefits that meet your needs?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

68. Employees in TELCO Corporation are respected and trusted by management.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply




18/23

69. Where I work policies are administered fairly and consistently.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

70. I would use TELCO's "Speak Your Mind" to bring issues to management.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

71. If I used "Speak Your Mind", I believe I would get a fair hearing.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

72. If I used "Speak Your Mind", the issue would be treated confidentially.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply


19/23


73. I would not be discriminated against for using "Speak Your Mind".

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

74. I often feel pressure and stress on my job.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

75. How much overtime per week have you worked in the past month?

Select ONE:

[ ] 1 1. 20 or more hours

[ ] 2 2. 15 to 19 hours

[ ] 3 3. 10 to 14 hours

[ ] 4 4. 5 to 9 hours

[ ] 5 5. 0 to 4 hours

[ ] 6 6. No reply

76. How much overtime per week have you averaged in the past 3 months?

Select ONE:

[ ] 1 1. 20 or more hours

[ ] 2 2. 15 to 19 hours

[ ] 3 3. 10 to 14 hours

[ ] 4 4. 5 to 9 hours

[ ] 5 5. 0 to 4 hours

[ ] 6 6. No reply




20/23

77. Cleanliness of rest room facilities?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

78. Comfort and condition of employees' break room?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

79. Attention paid to safety and health conditions?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply

80. Availability and condition of special demonstration materials?

Select ONE:

[ ] 1 1. Very poor

[ ] 2 2. Poor

[ ] 3 3. Fair

[ ] 4 4. Good

[ ] 5 5. Very good

[ ] 6 6. No reply


21/23


81. All employees have an equal opportunity to succeed in TELCO Corporation, regardless of race,sex or culture.

Select ONE:

[ ] 1 1. Strongly disagree[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

82. Minorities are treated fairly where I work.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

83. Women are treated fairly where I work.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply

84. TELCO Corporation employees of different racial and cultural backgrounds respect each other.

Select ONE:


[ ] 2 2. Disagree

[ ] 3 3. Neither

[ ] 4 4. Agree


[ ] 6 6. No reply




22/23

85. How do you feel about what has been done where you work to provide opportunities forminorities?

Select ONE:

[ ] 1 1. Far too much

[ ] 2 2. Too much

[ ] 3 3. About right

[ ] 4 4. Too little

[ ] 5 5. Far too little

[ ] 6 6. No reply

86. How do you feel about what has been done where you work to provide opportunities for women?

Select ONE:

[ ] 1 1. Far too much

[ ] 2 2. Too much

[ ] 3 3. About right

[ ] 4 4. Too little

[ ] 5 5. Far too little

[ ] 6 6. No reply

87. What is your JOB CLASSIFICATION?

Select ONE:

[ ] 1 1. Non-exempt employee

[ ] 2 2. Engineer

[ ] 3 3. Sales Representative

[ ] 4 4. Manager

[ ] 5 5. No reply

88. In what REGION do you work?

Select ONE:

[ ] 1 1. Northeast

[ ] 2 2. South

[ ] 3 3. Central

[ ] 4 4. West

[ ] 5 5. No reply


23/23


If you have any comments on important issues that werenot covered in the questionnaire, please use the spacebelow to write in what you want to say. These commentswill be summarized by topic for TELCO Corporationmanagement.

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

C i h 1998 X S S I P B i P k 1689 R 22 B NY 10509 T l (914) 279 6340

Documents

Listing of All Questions - Employee Opinion Survey