Monika Domanska Are you ready to work in an international company 1

Projekt jest wspólfinansowany przez UE w ramach Europejskiego Funduszu Społecznego

Are you ready to work for Are you ready to work for an international company?an international company?

Monika Domańska

2 days - 5 hows2 days - 5 hows

1. How to make a decision about working in an international company

2. How to prepare for recruitment - what is expected from graduates entering the international job market

3. How to write about yourself – cvs, application forms, EUROPASS documents

4. How to speak about yourself – preparing for an interview

5. How to survive other recruitment procedures

Basic questionsBasic questions

What is an international company ? Why would you like to work for/in

an international company ? Are you ready to work

for/in an international company ?

Job marketJob market

1. Globalisation

2. IT - focus

3. Professional expertise

4. Customer orientation

5. Quality focus

6. Change

GlobalisationGlobalisation

Globalisation is the process of transformation of local or regional phenomena into global ones.

(Wikipedia)


What does it mean to you ?

Globalisation - aspectsGlobalisation - aspects

Industrial - worldwide production markets Financial - worldwide financial markets Economic - global common market, based on

the freedom of exchange of goods and capital. Political - creation of a world government Informational - increase in information flows Language – English the most popular

language - IALSE conceptInternationally Applied Language Similar to English


Competition - improved productivity, increased competition

Cultural - growth of cross-cultural contacts Ecological – climate change issue Technical global telecommunication

structures, standards applied globally (copyright laws, patents),

Social - multiculturalism, international travel, tourism, immigration, spread of local consumer products (e.g. food) to other countries, pop culture, sporting events


Business outsourcing and offshoring Workforce demographics - workforces are

characterized by greater diversity in terms of age, gender, ethnic and racial background.

Management of diversity has become one of the primary issues of 21st-century business.


Why would you like to work for Why would you like to work for an international company?an international company?

Give three reasons

Working in an international Working in an international company may mean…company may mean…

… being an expat i.e. working in another country – dealing with culture shock.

What is „culture”What is „culture”

Survival Kit for Overseas Living (L. Robert Kohls, 1984),

Manners and customs Social institutions

Beliefs and ideas Religious beliefs

Ceremonies and rituals Myths and legends

Laws (written and unwritten) Ideas and thought patterns

Language Knowledge

Accepted way of behavingValues and morals

Arts and artifacts Concept of self

Do you know the culture ?Do you know the culture ?

1. What language is spoken in the country? 2. What are national heroes (literature, history)?3. How many known individuals (politicians, sportsmen,

actors etc) from that country can you enumerate?4. Do you recognise the national anthem? 5. What are the most important and celebrated holidays?6. How do people greet each other? 7. What subjects to avoid at the table conversation? 8. What are popular TV programmes? 9. Are there any historic links between this country and

Poland?10. Do citizens of this country live in Poland?

Survival Kit for Overseas Living (L. Robert Kohls, 1984),

Skills that matterSkills that matter

Tolerance for Ambiguity Low Goal/Task Orientation Open-Mindedness Being Nonjudgmental Empathy Communicativeness Flexibility: adaptability Curiosity Sense of Humor Warmth in Human Relationships Motivation Self-Reliance Strong Sense of Self Tolerance for Differences Perceptiveness Ability to Fail

Why do you think you are able to Why do you think you are able to work for an international companywork for an international company

… in multicultural environment

Give 3 reasons

Being an expat – cultural shock Being an expat – cultural shock symptomssymptoms

Overall Symptoms Withdrawal Symptoms

Aggressive Symptoms

Anxiety Homesickness Helplessness Boredom Depression Fatigue Confusion Self-doubt Feelings of

inadequacy Unexplained fits of

weeping Paranoia Physical ailments and Psychosomatic illness

Spending excessive amounts of time reading

Need for excessive amounts of sleep

Only seeing other Poles or Westerners

Avoiding contact with host nationals

Short attention span Diminished

productivity Loss of ability to

work or study effectively

Quitting and returning to your home country early

Compulsive eating Compulsive drinking Exaggerated cleanliness Irritability Family tensions Marital stress Excessive chauvinism Stereotyping Hostility toward host

nationals Verbal aggressiveness Physical aggressiveness Deciding to stay but

permanently hating the country and its people

Being an expat – tips to avoid Being an expat – tips to avoid cultural shockcultural shock

• Interact with locals. • Learn a brand new language. • Attend cultural events that are not typically for tourists. • Eat at local restaurants or pubs. • Limit the time you spend with other expats. • Discourage yourself from comparing your host country to your country. • Spend time reflecting on you daily encounters (have a journal/blog, regular mails to friends).• Have fun! This is the experience of a lifetime.

Working in an international Working in an international company may mean…company may mean…

… working in Poland – dealing with corporate culture.

What is a corporate culture?What is a corporate culture?

Geert Hofstede identified five dimensions of culture in terms of organisations:

Power distance Uncertainty avoidance Individualism vs collectivism Masculinity vs. femininity Long vs. short term orientation.

What is a corporate culture?What is a corporate culture?

Corporate culture is a broad term used to define the unique personality or character of a particular company or organization.

It encompasses moral, social, and behavioral norms of the organization based on the values, beliefs, attitudes, and priorities of its members.

“How things are done around here.”

Deal and Kennedy

Corporate culture classificationCorporate culture classification(Deal, Kennedy)(Deal, Kennedy)

Feedback - quick feedback means an instant response.

Risk - represents the degree of uncertainty in the organization’s activities.

Corporate culture classificationCorporate culture classification(Deal, Kennedy)(Deal, Kennedy)

The Tough-Guy Macho Culture quick feedback, high rewards, high risks (e.g. brokerage).

The Work Hard/Play Hard Culture few risks, rapid feedback (large organizations, high quality customer service - team meetings, jargon and buzzwords).

The Bet your Company Culture, high risks, low feedback (e.g. development/research or exploration projects).

The Process Culture little or no feedback, no risks (e.g.public services).

Corporate culture elementsCorporate culture elements(G. Johnson)(G. Johnson)

The Paradigm: What the organization is about; what it does; its mission; its values.

Control Systems: The processes in place to monitor what is going on.

Organizational Structures: Reporting lines, hierarchies, and the way that work flows through the business.

Power Structures: Who makes the decisions, how widely spread is power, and on what is power based?

Symbols: organizational logos and designs, symbols of power such as parking spaces and executive washrooms.

Rituals and Routines: meetings, board reports. Stories and Myths: build up about people and events.

MicrosoftMicrosoft

As a company, and as individuals, we value integrity, honesty, openness, personal excellence, constructive self-criticism, continual self-improvement, and mutual respect. We are committed to our customers and partners and have a passion for technology. We take on big challenges, and pride ourselves on seeing them through. We hold ourselves accountable to our customers, shareholders, partners, and employees by honoring our commitments, providing results, and striving for the highest quality.

Other examplesOther examples

Toyota – KAIZEN, Toyota Production System. Toyota's philosophy of empowering its workers is the centrepiece of a human resources management system that fosters creativity, continuous improvement, and innovation by encouraging employee participation, and that likewise engenders high levels of employee

Hewlett Packard The HP Way, based on respect for others, a sense of community, and plain hard work.

Corporate culture in practiceCorporate culture in practice

The hours you work per day, per week, including options such as flextime and telecommuting.

The work environment, including how employees interact, the degree of competition, and whether it's a fun or hostile environment - or something in between.

The dress code, including the accepted styles of attire and things such as casual days.

The office space you get, including things such as cubicles, window offices, and rules regarding display of personal items.

Corporate culture in practiceCorporate culture in practice

The training and skills development you receive. Onsite perks, such as break rooms, gyms and

play rooms, daycare facilities, and more. The amount of time outside the office you're

expected to spend with co-workers. Interaction with other employees, including

managers and top management.

Right preparing for recruitment procedures – just to fit in.

Southwest AirlinesSouthwest Airlines

….It starts with hiring. We are zealous about hiring. We are looking for a particular type of person, regardless of which job category it is. We are looking for attitudes that are positive and for people who can lend themselves to causes. We want folks who have a good sense of humor and people who are interested in performing as a team and take joy in team results instead of individual accomplishments.

Recruitment proceduresRecruitment procedures

Prepare…Prepare…

poor preparing prevents proper performance

Know yourself and your competences Know the market Know the company - good presentation

is employer-oriented Know persuasion rules and tricks

Know the marketKnow the market

1. Globalisation

2. IT - focus

3. Professional expertise

4. Customer orientation

5. Quality focus

6. Change

What should the candidate be like?

Know the company you apply toKnow the company you apply to

Website Catalogues Press articles Stock records Competition

corporate culture keywords

ICI Akzo NobelICI Akzo Nobel

At AkzoNobel, we expect you to work hard – just as you expect us to help you fulfill

your potential.

So you’ll need to show drive and initiative, have an open mind and a mature

attitude. We want confident people who can think strategically, communicate well and work as part of a team, even

under pressure.

How to read advertisementsHow to read advertisements

Real meaning…Real meaning…

Exceptional organizational skills We hope we finally get someone who can clean up that big mess we have here!

Good communication skills Management communicates, you listen, figure out what they want and do it.

Problem-solving skills a must You're walking into perpetual chaos.

Team leadership skills You'll have the responsibilities of a manager, without the pay or respect.

Casual work atmosphere We don't pay enough to expect that you will dress up.

Real meaning…Real meaning…

Ability to work in fast-paced environmentBreak? What break…?

Career-minded Female applicants must be childless (and remain that way).

Ability to work in extremely busy environment We are understaffed!

Positive outlookWhat? You expect us to actually pay you for your work…?!

Competitive Salary We remain competitive by paying you less than our competition.

Know the tricksKnow the tricks

If you want to be convincing:

– Rule of benefit (Fact – Result – Benefit)– Rule of imagination (anecdotes – facts – details)

STAR - Situation Task Action Results related to the job

– Rule of decorum (authority, exhibits)– Rule of identification– Rule of feelings - you shall be liked or appreciated

(feared)

– Halo effect

Don’t be so modest – you are not that great.

Golda Meir – Israeli politician while talking to a young diplomat

Iceberg model Henkel Ecolab

Knowledge about Knowledge about product and marketproduct and market

Knowledge about Knowledge about customer needscustomer needs

Technical knowledgeTechnical knowledge

Know-howKnow-how

ExperienceExperience

Partner approach for Partner approach for teamworkteamwork

Positive attitudePositive attitude

Savoir vivreSavoir vivre

Self esteemSelf esteem

Social roles, values Social roles, values system, motivation, system, motivation, character, behaviourcharacter, behaviour

Know yourselfKnow yourself

CompetenceCompetence

WIKI - standardized requirement for an individual to properly perform a specific job

combination of – knowledge– skills – behaviour– understanding

Competences Competences

effective communication co-operation entrepreneurship flexibility customer orientation efficiency independence and decisiveness solving problems organizing and planning life-long learning proactive approach stress resiliency exploring and orientation in information communication in foreign languages

Czech research 2007

CompetencesCompetences

Capacity for analysis and synthesis Capacity for applying knowledge in practice Planning and time management Basic general knowledge in the field of study Grounding in basic knowledge of the profession in

practice Oral and written communication in your native language Knowledge of a second language Elementary computing skills Research skills Capacity to learn Information management skills Critical and self-critical abilities Capacity to adapt to new situations Capacity for generating new ideas

Tuning project 2007


Problem solving Decision-making Teamwork Leadership Ability to work in an interdisciplinary team Ability to communicate with non-experts Appreciation of diversity and multiculturality Ability to work in an international context Understanding of cultures and customs of other countries Ability to work autonomously Project design and management Initiative and entrepreneurial spirit Ethical commitment Concern for quality Will to succeed

Tuning project 2007


Technical, professional Computer science ICT Interpersonal Language/international exposure Artistic Other


• Awareness of own objectives and value • Time management• Proactiveness• Will to learn • Self-promotion • Contacts network building and maintaining • Planning• Problem solving• Flexibility• Business orientation• ICT skills• Numeracy• Experience (any work related, specialist)• Technical skills

%

1. Foreign language 98,5%2. Communication skills 71%3. teamwork 65,7%4. Knowledge related to study profile 64%5. Development plans 61,2%6. Extracurricular activity 59,7%7. University name 57,3%8. International experience, practices 56,6%9. Branch experience 55%10. Salary expectation 54,9%11. Knowledge of the branch/company 52,1%12. Academic record - marks 41,8%13. other 3,7%

Accenture 2008,

Start w Karierę

Decisive factors in hiringDecisive factors in hiring

%

1. Ability to acquire knowledge 13,4%2. Professional knowledge 13%3. Knowledge of foreign laguages 13%4. Communication skills 12,6%5. Applying theory in practical situations 12,4%6. Teamwork 12,2%7. Analysis and drawing conclusions 11,9%8. Decision making 11,4%

Accenture 2008,

Start w Karierę

Lacking competencesLacking competences

A good engineer shall…A good engineer shall…

Invent – technical knowledge, will to change, question

the reality, problem solving, creativity,

Describe– communication (oral, written, drawn)

presentation skills

Implement– teamwork, leadership, communication,

presentation skills, negotiation, work in multicultural, diversified environment

"You’ll need to be confident, creative and quality-focused…a versatile, quick-thinking and business-minded individual…someone who can set and meet demanding targets.„

(John Lewis Partnership Graduate Programme)

Are recruitment procedures necessary?Are recruitment procedures necessary?

Ability vs background

Bio data

Best workers – women, widows, age 35-54, with kids, 5 years experience, less than 5 years in previous job (Mosel, 1952).

Cambridge graduates.

Recruitment stagesRecruitment stages

Analysis of documents - first screening Tests, AC – another screening,

complementary measure Meetings – interviews – decisive role

How to write about yourselfHow to write about yourself

business card website, profile Goldenline, MySpace curriculum vitae, resume, Europass cv motivation letter application form


how to prepare…


Concentrate on the essentials Be clear and concise Adapt your CV to suit the post you are

applying for Take care over the presentation of your CV Check your CV once you have filled it in

CV functionalityCV functionality

Inventory of achievements Complex business card Bait Agenda for an interview First test for communication skill Sieve

CURRICULUM VITAE; RESUME;

CV elementsCV elements

Personal data Professional objective Education Skills and qualifications Professional experience Achievements Professional interests Extracurricular interests, hobbies References

Sometimes unexpected impact…Sometimes unexpected impact…

Europass documentsEuropass documents

www.cedefop.eu.int/transparency

Personal information (name,address, tel., e-mail, nationality, date of birth)

Work experience (dates, employer, type of business, position, occupation, responsibilities)

Education training (dates, name type of organisation, subjects, skills, titles, qualifications)

Personal skills/competences (mother tongue, languages - RWS, social skills, organisational skills, technical skills, artistic skills, driving license)

Additional information

FormForm

individual

FormForm www.jobpilot.pl

FormForm www.jobpilot.pl

Motivation letterMotivation letter

Introduction Why do you write this letter What is the position you apply for Why this employer (compliments) Why are you the suitable (best)

candidate

Address!!!

NetiquetteNetiquette

title, beware of spam like mail text 1 screen no scrolling, check spelling check attachments weight check where you send the mail from sign the mail

Application formsApplication forms

Cv databases – keywords search

QuestionsQuestions

Motivation Why do you want to work for XXX company?

Skills Describe a project that you consider a biggest challenge. Give an example of a decision you undertook with limited data set. Describe any research you performed – how you started thew research, what was the thesis and did the results confirm the thesis.

Self esteemWhy do you consider yourself a good candidate for the position?

Projekt jest wspólfinansowany przez UE w ramach Europejskiego Funduszu Społecznego

See you tommorrow…See you tommorrow…