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© 2004 SHRM
SHRM Weekly Online Survey: November 9, 2004
HR Metrics/Measurement
• Sample comprised of 357 randomly selected HR professionals.
• Analyzing 357 out of 2114 emails sent; 1926 received (response rate = 19%)
• Survey fielded November 9 – 15; presentation generated on November 16, 2004.
• Margin of error is +/- 5.0%
© 2004 SHRM
SHRM Weekly Online Survey: November 9, 2004
1. Does your organization's HR department use metrics/measurements to keep track of how HR contributes to business objectives?
39%
53%
8%
0%
10%
20%
30%
40%
50%
60%
Yes No Not sure
© 2004 SHRM
SHRM Weekly Online Survey: November 9, 2004
1. Does your organization's HR department use metrics/measurements to keep track of how HR contributes to business objectives?
Choice Count Percentage Answered
No 190 53.2%
Yes 139 38.9%
Not sure 28 7.8%
© 2004 SHRM
SHRM Weekly Online Survey: November 9, 2004
2. Does your organization use metrics/measurements to keep track of the following? (Check all that apply.)
6%
13%
24%
29%
29%
29%
36%
45%
50%
61%
63%
0% 10% 20% 30% 40% 50% 60% 70%
Other
Training return on investment
Turnover costs
Time to fill
Promotions
Cost per hire
Retention rate
Absenteeism
Turnover rate
Cost of benefits
Health care costs per employee
© 2004 SHRM
SHRM Weekly Online Survey: November 9, 2004
2. Does your organization use metrics/measurements to keep track of the following? (Check all that apply.)
Choice Count Percent of Sample
Health care costs per employee 223 62.50%
Cost of benefits (excluding health care) per employee
218 61.10%
Turnover rate (both voluntary and involuntary turnover)
180 50.40%
Absenteeism 162 45.40%
Retention rate 128 35.90%
Cost per hire 105 29.40%
Promotions 104 29.10%
Time to fill 102 28.60%
Turnover costs 84 23.50%
Training return on investment 45 12.60%
Other 21 5.90%
© 2004 SHRM
SHRM Weekly Online Survey: November 9, 2004
Responses to the “Other” please specify option for Question 2:
• None • Diversity Staffing/Recruitment• Service Level Agreements in response to ER or Benefits issues• Overtime• Payroll costs per dept and location• On time reviews, recordable accidents• Associate satisfaction• Quality of Referred Candidates; Quality of Placements• Slate diversity, diverse hires• We don't use it at all• Annual incentive plan as % of salaries• Don't know• Workers' Compensation• Reason for voluntary termination• Tech costs per employee• FTE's• Performance improvement plans; employee recognition awards• Diversity