| Building the Effective Enterprise Customer Stories about Business Process Management (BPM) Richard Day – Senior Product Manager, QAD Chuck Macke – Director

| Building the Effective Enterprise

Customer Stories about Business Process Management (BPM)

Richard Day – Senior Product Manager, QADChuck Macke – Director of IT, Ralcorp Frozen Bakery ProductsDoug Geyer – Business Process Consultant, Mueller Industries

| Building the Effective Enterprise 2

The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.

Safe Harbor Statement



■BPM overview■Ralcorp Frozen Bakery Products■Mueller Industries■Summary■Questions

Presentation Agenda



BPM Overview



Maps to Navigation



Select Menus to Explicit Processes



QAD Business Process Management

May, 2013Chuck Macke


■A Leader in Private Label Frozen Bakery Products

■Channels Food Service Retail In-Store Bakery

■Products Cookies (#1) Pancake / Waffle (#1) Refrigerated Dough (#1) Bread / Biscuits

Who is Ralcorp Frozen?


http://www.sysco.com/home.html

http://www.safeway.com/ShopStores/Home.page?

http://www.kroger.com/


■Trouble with master data■How to “herd the cats?”■Enter Data Source One (DS1)

Previous Workflow Experience



Previous Workflow Experience



■Replace DS1 Avoid DS1 upgrade & ongoing maintenance Still need to know who’s got the ball With BPM we gain concurrency QAD is single source of the truth Apply to other processes without (much)

programming

■Lean Culture Process is everything! Need metrics to support problem-solving

Why QAD BPM?



0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

0

2

4

6

8

10

12

14

16

18

20

Frequency

Percentage

Why QAD BPM?



Ralcorp BPM Timeline


End Date

Activity

9/15/12 Early Adopter Agreement

10/1 Upgrade Progress, .Net, Java

10/31 Install Q-Xtend

10/31 Complete Configured Screens

11/21 Complete BPM Workshop

Dec/Jan (Mostly) Hiatus

Feb Practice Installs, Documentation, Training

3/11 Go-Live – ISB Finished Goods

TBD Go-Lives – All Finished Goods, Raw, WIP


Item Maintenance Under BPM







16


■Now Process owners know “who’s got the ball” Data mining to support problem-solving Process participant work list Retire the DS1 system! In summary, faster to market!

■Future “Heat Maps” User-friendly metrics

Anticipated Benefits



■Q-Xtend expertise needed■Java programming■Training■Metrics■Standard work, prototype, and continually

improve

Lessons Learned



BPM Implementationat Mueller Industries, Inc.

Doug Geyer – Internal Business Process Consultant

Approach and Lessons Learned


■Introduction to Mueller Industries, Inc.

■Why BPM at Mueller?

■Our BPM approach

■Lessons learned/benefits

■Next steps

AgendaBPM Implementation at Mueller Industries, Inc.


■Founded in 1914■Headquarters in Memphis, TN

USA, Mexico, UK, China

■Net Sales of $2.19 B in 2012

BPM Implementation at Mueller Industries, Inc.


Mueller LocationsBPM Implementation at Mueller Industries, Inc.


■ Plumbing Products (Wholesale & Retail)

Standard Products DivisionBPM Implementation at Mueller Industries, Inc.

■ Wholesale – “Commodity”- Manufacture, Distribute

■ Retail – Breadth of Offering- Mfg, Buy/Sell, Distribute


■ Engineered Components

Engineered Products DivisionBPM Implementation at Mueller Industries, Inc.

■ OEM Heating & Cooling, OEM Gas Appliances,and Engineered Tube


■ Brass Rod and Forgings

Industrial Products DivisionBPM Implementation at Mueller Industries, Inc.

■Various Industrial and Automotive Applications


■Multiple Businesses / Customer Types■Many Process Variations■Different Rules■Multiple Process Owners

■Mueller has been looking for ways to embed process differences into our QAD toolset and try to minimize customization

Why BPM at Mueller?BPM Implementation at Mueller Industries, Inc.


■Determined Applicability at Mueller■Identified Candidate Processes■Performed In-Depth Process Reviews■Implemented .Net UI and Q-Xtend for

Development■Started with Standard New Part Template■Modified Processes■Tested■Trained /Rolled Out

Our BPM Approach BPM Implementation at Mueller Industries, Inc.


■Will your company accept the tool for all processes?

■Clean up your processes first!

■Identify need

■Identify how you really perform the

process

■One size may not fit all

Lessons LearnedBPM Implementation at Mueller Industries, Inc.


■BPM helps engage all levels of users into work flow

■BPM provides work flow visibility■QAD brought standard process templates,

which were a good/adaptable starting point■BPM provides the ability to develop and

implement JIT concepts to the back office■Process Modeler is an easy tool which

enhances documentation & training■QAD installation and support was/continues

to be outstanding

BPM BenefitsBPM Implementation at Mueller Industries, Inc.


■New Supplier Process■Accounting Processes

Manual Journal Entries Month End Reconciliation

■Sales Order Administration

■Expansion of the New Part Processes

Next StepsBPM Implementation at Mueller Industries, Inc.


Summary



■Wave of global customer visits in June■Review & give feedback on completeness

Capabilities Processes Your requirements

■Drive future BPM development■Interested, contact

Richard Day: [email protected] Robert Cramer: [email protected]

QAD BPM Customer Visits


mailto:[email protected]



■Two great customer successes■QAD BPM – Ready to use now

Summary


Navigate your journey to“The Effective Enterprise”

with QAD BPM


■Attend these related sessions (or watch the replay): The Power of Business Process Management QAD BPM Training - Thursday & Friday

■Stop by the Solutions Expo■Interested in BPM contact:

Richard Day – [email protected] Robert Cramer – [email protected]

Next Steps While at Explore





■Chuck Macke: [email protected] ■Doug Geyer:

[email protected]

■Richard Day: [email protected] ■Robert Cramer: [email protected]

Questions & Answers







www.qad.com©QAD Inc. 2013

http://www.qad.com/

Documents

| Building the Effective Enterprise Customer Stories about Business Process Management (BPM) Richard Day – Senior Product Manager, QAD Chuck Macke – Director