2011 IncentiveWorks Showguide

july.august 2011PM 40069240

Mobile Apps 101‘Sensory Deception’ Fundraiser

Attendee Survival Kit

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IncentIveWorksDriving the Industry’s Business Wins for 20 Years P.24

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offIcIal IncentIveWorks 2011 shoWguIDelIst of

eXhIBItors

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contentshow sweet it is As IncentiveWorks turns 20, we celebrate the business successes the show has brought to attendees and exhibitors. By Don Douloff

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cover story

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be scene fundraiser With a ‘sensory deception’ theme, the LG Innovators Ball drew over 1,000 people to the Ontario Science Centre. By Don Douloff

froM the editor Evolutionary Road. By Don Douloff

Meeting pointsNew products; money saving tips, and more… By Don Douloff

checklist Attendee Survival Kit. By Gabrielle Spanton

departments

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columns expert opinion Flip Your Thinking. By Peter Sheahan

expert opinion Mobile Apps 101. By Joseph Lo

expert opinion The Making of a Leader. By M. Theresa Breining

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show informationfloorplan A detailed exhibitor road map, indicating who’s where, on the trade-show floor.

how to register Complete information on how to register for the show and pre-book appointments with exhibitors.

hosted Buyer prograMMe A short history of the show’s unique hosted-buyer component and a list of the partners who have made the 2011 programme possible.

sponsors It wouldn’t be possible without them. A list of show sponsors for IncentiveWorks 2011.

incentiveworks 20th anniversary party Join the celebration: August 24, 2011.

education schedule This year’s education offerings in an easy-to-read chart.

keynotes An introduction to Josh Linkner and Peter Sheahan, this year’s keynote speakers.

education A guide to this year’s breakouts, including speaker bios and session descriptions.

exhibitor listingsexhiBitor listings A full list of IncentiveWorks exhibitors, including booth number, contact information and company website.

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editorial + artManaging Editor | Don Douloff 416.442.5600 x 3254 | [email protected]

Assistant Editor | Christine Otsuka 416.442.5600 x 3255 | [email protected]

Art Director | Lindsey Mrav (on leave)

Acting Art Director | Kelsey Bremer

416.442.5600 x 3257 | [email protected]

Cover | Josh Johnston

Contributors | M. Theresa Breining, Joseph Lo, Peter Sheahan, Gabrielle Spanton

salesAccount Manager | Nick R. Cino 416.510.5144 | [email protected]

Account Manager | Marci Vigeant-Christie 416.510.6819 | [email protected]

production + onlineProduction Manager | Lillian Maksymyszyn

Web Producer | Fiona Ogilvie

incentiveworksGeneral Manager | Robin Paisley 416.510.5141 | [email protected]

Event Manager | Jacqueline Vistorino 416.442.5600 x 3213 | [email protected]

Sales Associate | William Metcalf Lee 416.442.5600 x 3214 | [email protected]

circulation & suBscriptionsCirculation Manager | Beata Olechnowicz 416.442.5600 x 3543 | [email protected]

Subscriber Customer Service | meetingscanada.com

Big Magazines lpVice-President of Canadian Publishing | Alex Papanou

President of Business Information Goup | Bruce Creighton

Meetings & Incentive Travel (M&IT) magazine receives unsolicited features and materials (including letters to the editor) from time to time. M&IT, its affiliates and assignees may use, reproduce, publish, re-publish, distribute, store and archive such submissions in whole or in part in any form or medium whatsoever, without compensation of any sort. Mail Preferences: Occasionally we make our subscriber list available to reputable companies whose products or services may be of interest to you.If you do not wish your contact information to be made available, please contact us via one of the following methods: Phone: 1-800-668-2374, Fax: 416-442-2191, E-Mail: [email protected], subscriPtion Price: Canada $76.00 per year, Outside Canada $106.00 US per year, Single Copy Canada $13.00. Meetings & Incentive Travel is published 6 times per year except for occasional combined, expanded or premium issues, which count as two subscription issues. Meetings & Incentive Travel is indexed in the Canadian Business Index and is available online in the Canadian Business & Current Affairs Database. Contents Copyright BIG Magazines LP, a division of Glacier BIG Holdings Company Ltd. Canada Post — Canadian publications Mail Sales Product Agreement 40069240 ISSN No. 1915-1125. 80 Valleybrook Drive, North York, ON M3B 2S9. We acknowledge the financial support of the Government of Canada, through the Canada Periodical Fund (CPF) for our publishing activities.

incentiveworks is supported By

official showguide 2011

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Who Exhibits at incEntivEWorks?

Canadian: Audio visual, registration, catering, transportation, hotels, resorts, convention centres, unique venues

International: Convention bureaus, hotels, resorts, DMC’s, cruiselines

Premium & Incentive Merchandise: Apparel, gift cards, awards, bags, conference gifts, and much more

Plus National & International Hotel Chains from every brand!

Who should attEnd?Anyone who plans or influences meetings, events, incentive travel, conferences,

trade shows, galas and more.

Plus: Buyers of premium/incentive merchandise and corporate gifts and anyone

who is responsible for selecting promotional items to reward and motivate employees,

thank clients and launch new products and services.

Meeting planners (corporate, government, ÆÆassociation, independent)

Incentive travel and special event plannersÆÆConvention and trade show managersÆÆSales and marketing managersÆÆ

Executive administration specialistsÆÆHuman resource managers and trainersÆÆCorporate travel agentsÆÆPR specialistsÆÆCommunications managersÆÆ

chEck out thE floorPlan in thE cEntrE of thE magazinE and listings

to Plan in advancE.

You don’t want to miss these exciting exhibits. To help you navigate the show floor more easily, we have divided

the show by geography. Exhibitor listings start on page 31.

your most ProductivE timE out of thE officE.

mEtro toronto convEntion cEntrEaugust 23-24, 2011

7MeetingsCanada.com

IncentiveWorks, like our industry itself, continues to evolve.

As you can see from our cover, M&IT’s IncentiveWorks trade show and conference, taking place Aug. 23-24, 2011, is celebrating 20 years.

From modest beginnings in August, 1991, when it launched as the Cana-dian Incentive Travel Symposium & Trade Show, at the Royal York Hotel, in Toronto, IncentiveWorks has grown and evolved tremendously.

Along the way, the show has marked some impressive milestones. For instance, in 2002, IncentiveWorks pioneered online booth purchase for exhibitors, with fully integrated online registration for attendees.

In 2009, IncentiveWorks was a carbon-neutral event and acquired 20.1 tonnes of carbon offsets, to counteract its emissions.

Hand in hand with the show’s growth, the meetings and events industry, itself, has evolved at a brisk pace.

For instance, on the incentive-travel side, groups have become more adven-turous, sometimes adding exotic locales to their travel mix. On the destina-tion side, areas like Croatia, the Czech Republic and Korea have gained traction, while other countries, such as Colombia, are working hard to tell the world that they’ve put their problems behind them and are open for business.

Technology, too, has advanced at an astonishing pace, making it far easier for planners to do their jobs. But technology has also placed more pressure on planners, creating expectations that they’re connected 24/7 and available, day or night, to answer clients’ questions, deal with RFP issues, etc.

And yet, the more things change, the more they stay the same. At last year’s IncentiveWorks show, we polled our hosted buyers on the top chal-lenges they face. Overwhelmingly, they cited tighter budgets and shorter lead times—issues that never go away.

Between technology’s relentless march, and the economic turbulence of the last several years, our industry has experienced fascinating times.

And as it has for two decades, IncentiveWorks has been there, making sense of it all, to help you plan better events.

what’s this tag?GettinG Started1. Go to http://gettag.mobi with your web enabled camera phone and download the free Tag reader.2. When you see a tag, open the Tag reader and snap it (like a photo) to interact with the online world. Your phone will do the rest!

The box you see to the right is a Microsoft Tag, a breakthrough technology that transforms everyday things in the real world into live links to online information. From your mobile phone, simply snap a Tag image anywhere you see it and gain instant access to websites, videos, reviews, schedules, contact information, social networks, promotions and more!

Snap this tag to learn more about using snap tags

from the editor

Evolutionary Road

Don DouloffManaging Editor

This month’s sparkly, cake-alicious cover is a feast for the eyes, a fittingly festive way to trumpet IncentiveWorks’ 20th anni-versary. Full credit for the cover concept, food styling and the eye-popping look belong to our acting art director Kelsey Bremer, who worked tirelessly, and meticu-lously, with photographer Josh Johnstonto put it all together.

on the cover

8 MeetingsCanada.com Visit meetingscanada.com for daily news updates

CongratulationsIncentiveWorks on your 20-year legacy of excellence.

A lightweight solution, the Jet Bag is a bio-degradable carrier with a reusable zip-seal closure, and is lined with the same absorbent materials found in baby diapers, to protect bottles.

If a bottle does break, the bag absorbs the liquid and can be simply thrown away. Eighteen inches tall and weighing just one-third of an ounce, the bag holds up to a 750 ml bottle.

Moreover, it can be customized with company logos or as promotional gifts. Canadian orders ship in three to five days.Available at amazon.com and thejetbag.com

Jet Bag

> travel gear

Heightened airport security forces travellers to store products like

bottles of wine, liquor and other fluids in suitcases. But as luggage

is thrown around at airports and jostled inside airplanes, chances of

those bottles breaking, and ruining suitcase contents, increase.

> cool gifts

Yes, a bookmark, to be used in an actual book—remember those?—filled with pages made from dead trees.

Fashioned from durable metal, the PageKeeper clips onto the book’s back cover and features a spring-finger plated in 24-karat gold. Including the spring-finger, dimensions are 2.25 inches x 2.25 inches.

Without corporate branding, minimum order is 24 — Canadian orders ship in two to four days.

For custom-printed jobs, minimum order is 3,000; lead times of as little as six to eight weeks (four to six weeks, for very large quantities) apply. pagekeeper.ca

Unique Bookmark

9MeetingsCanada.comVisit meetingscanada.com for daily news updates

> Hot iDea

> cool gifts

experience-Based rewards/ incentives

Digital Photo frame

Jazz up your corporate gifts, rewards and incentives, sales incentives, employee rec-ognition and team-building programmes with thrilling experiences such as white-water rafting or skydiving.

Making it happen is Toronto-based company Samba Days, whose lifestyle-themed, experience-focused gift-boxes offer more than 15 options.

And not all experiences are geared to thrill seekers, since Samba Days’ pro-grammes appeal to everyone from wine enthusiasts, travel hounds, sports-car nuts, spa connoisseurs and those looking to learn a new skill.

Gift boxes are available at select Shop-pers Drug Mart, Sears and Longo’s stores. They’re also sold online at the Aeroplan eStore and Samba Days’ website.sambadays.com

A futuristic, egg-shaped digital frame eliminates the tedious steps of printing, sorting and placing pictures into an old-

school album.An LCD display stores more than 65 photos and

includes a calendar, clock and alarm func-tion. Choose from an attractive palette of bright shades.

Canadian orders (with logo imprint-ing) ship in seven to

10 business days.plumgiftco.com


Meeting Points

Stimulate both your senses & business productivity with thesefresh Summer Specials.

Reservations 1.866.378.8866www.suttonplace.com

• Additional 5% off of Food & Beverage (for a total discount of 15%)*• Additional 5% commission for third-party bookings• Attrition-Free (guestroom)• Complimentary WiFi for overnight guests (regularly $16.50)• Discounted self-parking rate of $15.00 (regularly $25.00)

* Food & Beverage discounts are not applicable on receptions, dinners or

social menus and/or the hotel’s all-inclusive Meeting Packages.

June 20th to September 6th, 2011

Available for groups with bookings of 25 room nights and more(cumulative) with food and beverage requirements:

10% OFF Existing Breakfast, Lunch & Coffee Break Menus

Add your pick of three of the following to customize your program!

Space is limited and the dates are too - contact us today!

416.324.6434 • [email protected]

955 Bay Street, Toronto, ON M5S 2A2416.924.9221 • Fax [email protected]

Get your fresh Summer Specials here!Get your fresh Summer Specials here!

Come visit us at

BOOTH #1116

> PaParazzi

MPI TEC in Muskoka MPI’s Toronto Education Conference was held June 2-3 at Deerhurst Resort, Muskoka, Ont. Above, Julie Holmen, Tourism Toronto, shows off her archery skills. Right, Robin Paisley, M&IT, has the best seat in the house during team-building.

2011 Quebec Cup June 6 marked the 2011 Quebec Cup, an annual golf tournament held at The Country Club, in Woodbridge, Ont.Below (left to right): Jean Chiricota, QVC Inscript; Nadia Dermit-Palermo, SunLife Financial; Rita Plaskett, CMP, CMM, Agendum Inc.; and Tim Stover, CAE, Motorcycle and Moped Industry Council. Bottom (left to right): Marci Vigeant-Christie, M&IT; and Christine Bailey, Bailey Event Management.


Meeting Points

Meet at Canada’s Newest and Greenest Conference Centre

105 Princes’ Blvd., Exhibition Place, Toronto, Ontario 416 263 3000 [email protected]

With fl exible meeting spaces, ergonomically

designed furniture, automated AV systems

and free Wi-Fi Internet, the state-of-the-art

Allstream Centre is the perfect place to host

your next meeting or convention.

Start planning now. Visit allstreamcentre.com.

> tiP sHeet

alison owers-graham, CMP, plans all internal and external events for Rogers’ Business Division, including road shows, conferences and trade shows.

event Planning Made easierAlison Owers-Graham

Want to be featured in Tip Sheet?Snap here (see page 7 for instructions) to download our contact info to your smart phone or e-mail [email protected]

BuDget Determine what the priority of the event is, and build your budget around it. Look internally for subject-matter experts, to save on speaker costs. Consider not offering a meal, instead opting for lighter fare. Explore multi-event contracts with your AV supplier, to bring down one-off costs.

fooD There is nothing more wonderful than local fare – take advantage of the cities that you work in, and inquire about their local options. The choices are guaranteed to be fresh and unique to the region.

Presentation Always inquire as to what the property has to offer, before spending unnecessarily. Venues will usually have votives or simple decor that can be used on buffet tables. Look at what the options of the venue are, and then add to their decor, as necessary.

negotiating contracts Determine what your absolutes are and what you can live without. Read through your contract and make your list under those two headings, then rank each side and start negotiating.

green Meetings Provide reusable water bottles as a promo-tional item. Use cloth napkins instead of paper. Instead of giving speakers and special guests gifts they won’t use, plant a tree in their name.

13MeetingsCanada.comVisit meetingscanada.com for daily news updates

Meeting Points

Feel the hum and rush of our team hard at work

on your event details. A wow moment is sure

to appear on the wings of one of our worker bees!

At White Oaks excellence comes naturally.

WHITE OAKS CONFERENCE RESORT

NIAGARA -on - the - LAKE , ONTARIO1.800.263.5766 / whiteoaksresort.com

> Hot iDea

Themed Mulitimedia ProjectionsLooking to make an eye-popping visual splash at your next event, conference or product launch?

Consider LuminAD multimedia projections, which immerse audiences in transformed environments.

Projections deliver customized, themed messaging and information indoors (on any surface) or outdoors (onto building facades and walls).

Combined with music, special effects and live entertainment, projections can reinforce the overall message or theme — welcoming guests, for example.

Currently, the company is focusing its energies on Southern Ontario markets, including Kitchener, Stratford, Toronto and Waterloo. luminad.ca

> Hot iDea

customized usB event Badges

Try this: Customiz-able event badges, made from a credit-card-size USB card, with lanyard.

Badges can be printed with the at-tendee’s name and, say, a logo, in one- or full-colour. Files can be loaded onto the USB (memory sizes: 512MB to 32GB), providing sponsorship opportunities.

After the event, attendees recycle the lanyard and keep the badge as a func-tioning flash drive.

Minimum order is 100 units.After art approval, badges ship in two

to three weeks. capitalpromos.com


With a clever ‘sensory deception’ theme, the LG Innovators Ball drew over 1,000 people to the Ontario Science Centre, to benefit the facility’s community access initiatives. Guests enjoyed fine food, a flavoured oxygen bar, a nitrogen ice-cream station, and nail and hand massages. written by Don Douloff

photos by GeorGe Pimentel and tom SanDler Photo

Fundraiser

17MeetingsCanada.com

event detailsDeCor theme: ‘Sensory Deception.’ Guests greeted by a 100-ft. red ‘carpet’—a hard-edged red surface, fashioned from black tape and barn-door lighting pro-jected onto a white floor. Table-centrepiece black urns held a cluster of extra-long, black, spray painted bam-boo, topped with fake orchids (more deception), lit by a single spotlight, so they appeared to float.

f&B: Appetizer bites—salt-cured foie gras; lettuce-wrapped ostrich tartare; watermelon cube—eaten in total darkness (the team cut power to the dining room), capped by a 10-minute laser show. Dessert: Optical illu-sion conjured a mini-burger (brioche bun with fig-and-date patty, coconut shreds and marzipan); french fries (toasted buttermilk sponge with raspberry ‘ketchup’); and sunny-side egg (coconut panna cotta with passion-fruit ‘yolk’) in a mini-frying pan.

manaGinG the SPaCe: This year, there was no Sci-ence Centre exhibit on which to theme the event, free-ing up the exhibit hall. “We had a much larger space for cocktails, and instead of dressing three rooms, we designed two and re-purposed the cocktail space as the after-party room,” says Suzanne Turnbull. The self-contained, windowless dinner space paved the way for the eaten-in-total-darkness appetizer course.

StretChinG the BuDGet: Sponsorships alleviated costs (Title sponsor: LG. Others: Joe Fresh, Porter Air-lines.). The light-projected ‘red carpet’ saved money.

planning primerLead Planner: Jeffry Roick and Suzanne Turnbull, McNabb Roick Events Food (Cocktails and After-Party): Gourmet Cuisine Food (Dinner): Marigolds & Onions After-Party Desserts: Baker Street Beer: Steam Whistle Brewery AV: Westbury National Show Systems Laser Show: Airmagic DJ: Bellosound Rentals: Chair-man Mills Dining Chairs: Contemporary Furniture Rental Furniture: Signature Rentals Cutlery/Plates/Glassware: Eventals Staff: David Lovell Events Oxygen Bar: Element Oxygen Bars Carpet: Reznick Carpets Flowers: San Remo Video Wall: Unit 11 Illuminated Dance Floor: Visual FX Dining Room Linens: Susan Murray International Photo Booth: Hello! Canada magazine Vinyl Graphics: National Sign and Design Valet: Northern Valet Charger Plates: Exclusive Affair Rentals Ice: Ice Man Illusion T-shirts (For Staff): Cafe Press Cigars: Mombacho


Flip Your ThinkingLetting go of your assumptions will put you on the path to innovation and success. written by Peter Sheahan

Where will your business find new value in the next three to five years? What kind of thinking will you need to create that value?

There’s a saying, “When you’re a hammer, everything looks like a nail.” Put differently, it is the same as say-ing we get conditioned to see the world through the lens of our experi-ence and the biases of our existing skills and capability. Most of the time this works fine. But what about when the world is changing so fast that what made us successful in the past may not in the future?

History is littered with examples of companies who missed massive mar-ket opportunities by being too wedded to their past. For instance, did you know that Kodak, now suffering at the hands of a mas-sive shift towards digital photography, not only invented the first consumer-friendly digital cam-era (DC40), but the very technology that underpins digital photography today? How is it that Kodak could have been so far on the cutting edge and yet miss the massive opportunity that sprung from their innovation?

SAVVY AT&TCompare that to AT&T in the late 1990s, when the company conducted a feasibility study with McKinsey & Co. that predicted the global market opportunity for cell phones at just 900,000 units. And yet, despite this gross underestimation, AT&T still aggressively pursued the market and has enjoyed strong market share ever since.

The answer lies, in part, in a company’s ability to execute. But perhaps more nuanced, the answer lies in the assumptions the company’s leaders make about the opportunities, which are right in front of them today, and the likely impact of those assumptions on the future.

What assumptions are you currently making about meetings and events? Do you see social media as a threat or an opportunity? Do you think the short, pithy style of speaker sessions popular-

ized by the TED conferences will stick, or do you think they diminish value? Do you think we will return to the glitz of corporate junkets before the global financial crisis (think AIG), or has the fabric and purpose of cor-porate events changed forever? And what of the ‘un-conference’?

No one knows the answer for sure. But we’ll push you at IncentiveWorks to question your conditioned beliefs and the industry orthodoxy about broader business trends as well. Your role as a leader is threefold:

Show up1. Participate in the dialogue2. Be prepared to question your intuitive answers 3. to the ideas shared

IMPORTANT ELEMENTSThree of the most important elements needed for leading the industry are:

“Non-sexy” innovation, to improve margins in 1. the industry in the face of significant client price pressureNarrative-infused events, to ensure relevance as 2. well as enhance and capitalize on the opportu-nity of the face-to-face meetingCollaborative learning environments, to maxi-3. mize our ability to respond to increasing complexity and rapidly changing market expec-tations; peer collaboration speeds up the learning process, spreads best practice and elevates entire industries. This year at IncentiveWorks, we’ll explore these

issues and unpack concrete strategies for you to take away. Bring your questions, bring your chal-lenges, and be prepared to get ‘flipped.’

Peter Sheahan is a leadership expert, business consultant, speaker and author of Fl!p and Generation Y: Thriving and Surviving With Generation Y at Work. He has spent a decade teaching businesses how to flip their thinking and find opportunity where others cannot.

SEE PETER LIVEAT INcENTIVEwORkS

wHAT FL!P: Creative Strategies for Turning Challenge

into Opportunity

wHEN August 24, 2011, 10:30 a.m.– 11:30 a.m.

wHERE Metro Toronto Convention Centre,

North Building

To see a video of Peter snap here, (see page 7 for

instructions) or visit meetingscanada.com/incentiveworks/peter


Mobile Apps 101Thinking of creating an app for your next event, but don’t know where to start? Arm yourself with the basics before jumping in with both feet. written by Joseph Lo

Do the acronyms 3G, 4G, NFC, LBS, QR, AR, GPS sound like a foreign language? Do you find it difficult to keep up with the latest technolo-

gies? Do you often wonder how these technolo-gies relate to professional meeting planners?

It is estimated that two-thirds of the world’s population has a mobile phone and smart-phone usage amongst meeting and conference attend-ees is generally higher than the other users. Alongside the increasing usage of smart phones comes the unprecedented growth of mobile apps. There are hundreds of thousands of apps, and many available apps that can save meeting planners time and money.

Before delving into the world of apps, let’s ensure we have a basic understanding of the core fundamentals.

Native app vs. Web appWhen creating a mobile app, there are two approaches to development. Developers can cre-ate a native app or a web app. A native app is one that is developed to run directly on your device. If you needed to download your app from the App Store or App Market, then your mobile app is a native app.

A web app is one that is accessed through your smart phone’s web browser. If you open up Safari or any other browser on your phone to access the app, then it is a web app. Some app develop-ers also refer to hybrid apps.

Hybrid apps are those that reside on your smart phone, but require a wireless connection to retrieve data.

For meeting planners, when choosing between a native app or web app for your events, trade shows or conferences, an important consider-ation is the availability and reliability of a wireless network inside a venue. If a smart phone has poor reception, then a web app will not work properly. Also, at larger events, the increased number of devices on a network will decrease the reliability of the network.

The greatest advantage of a web app is that data is accessed in real time. This is critical for

meeting planners who need to keep their audi-ence updated with the latest information.

pLatformsMobile platforms typically refer to the operating system of the smart phone. Some of the most popular mobile operating systems are Android, Blackberry, iOS (iPhone), Symbian and Windows Phone. To select the best platform, you need to know attendee and exhibitor demographics. Key to this is determining the devices they use in order to ensure that the app is compatible with their mobile platforms.

If you are unaware of what devices your attendees use, or if you want to ensure compati-bility on multiple platforms, developing a web app or asking your developer to use a mobile framework may be the solution. Web apps will enable accessibility by more devices, but there may be usability issues.

appLicatioN storesApplication stores are where most mobile apps are downloaded from, and are device-dependent. Apple’s App Store is the most popular and has the most apps. Google’s Android Market is also rapidly gaining in popularity. Other app stores include BlackBerry’s App World, Windows Mar-ketplace for Mobile and Amazon’s Android App-store. Apps for Android can be downloaded directly from developers’ websites. In addition, MeetingApps.com is a single portal for iPhone, BlackBerry and Android apps relevant to the meetings industry.

As a planner, meeting deadlines is critical for planning a successful event. Most app stores have a lengthy approval process. Updates to the app also require approval before they are released to the app store. To avoid any unex-pected surprises, app development should always begin as early as possible.

Whether you require an app to improve job efficiency, enhance an attendee’s experience or save time or money, a fundamental understand-ing of apps will be your first step to making your life easier through mobile technologies.

Joseph Lo is the founder of Encore Web Studios, specializing in websites and custom online registration systems for the meeting planning industry, and the co-founder of MeetingApps.com and FormTools.org. E-mail: [email protected]

see Joseph Liveat iNceNtiveWorks

What Using Mobile Apps Before and For Your Event

WheN August 23, 2011, 8:30 a.m.– 9:15 a.m.

Where Metro Toronto Convention Centre,

North Building


The Making of a LeaderStrong leadership is a skill that can be learned at any age and at any point in your career. written by M. Theresa Breining, CMP, CMM

i ’ve had the good fortune to play leadership roles throughout my life. As the oldest girl in a family of eight children, I was put in charge of caring for the younger ones. I was a bit shy

while in school, so I didn’t really take a leadership role again until I was in the workforce and I was put in charge of training and managing volunteers for a social-service agency. I walked into that lead-ership role reluctantly at first, but then realized—much to my surprise—that people were listening to me and that it was up to me to pro-vide direction, so they could fulfill their responsibility as volunteers.

Since then, I’ve had the opportunity to start a company, which employed many people over a 20-plus-year span; I’ve served in local and inter-national leadership positions within the meeting industry; I’ve developed and/or served on advi-sory boards for educational programmes with universities; and I’ve volunteered for many organizations.

I believe I’m a better leader than I was as a young adult, but I don’t suffer from the illusion that I have attained mastery. Fortunately, leader-ship is one of those areas that is rich with new ideas, new perspectives and new research that enable all of us to continue growing.

Leadership Lessons I have some ideas today about what makes good leadership, and what I can do to become a better leader:

I believe what author Marcus Buckingham says >about leadership, “Effective leaders don’t have to be passionate or charming or brilliant. What they must be is clear.” What a relief! In my quest to have some effectiveness as a leader, I was sure that I wasn’t charismatic enough or convincing enough. But when I saw that my focus should be on providing clarity, I realized that I could do that. I also realized that it was essential not just to be clear myself, but that I had to communicate my vision, our purpose

and my expectations clearly.I believe that the foundation of good and con- >sistent leadership is a set of values that remain consistent regardless of the economic situation, the products or services offered, the individu-als I’m working with or the deals available to me. The identification and articulation of my values—in terms that apply to business—have enabled me to navigate through challenging business situations and ethical dilemmas, as well as provide consistent guidance to the em-ployees and/or volunteers that I’m responsible for leading. I believe that the real job of a leader is to make >new leaders. It isn’t about grabbing as much power as I can or making sure that everyone knows that I’m in charge. It’s about lifting others up, helping them see their potential, teaching them the lessons I’ve learned in my leadership journey and the joy in seeing them succeed. The opportunity to see someone I’ve had a chance to mentor become a star, realize their dreams and go on to be an effective leader, is something I’ve been privileged to experience and something that provides more satisfaction than I could have imagined.I believe that good leaders become really great >leaders by practicing. By trying to do the right thing, and making course correction when we miss the mark (which we will). By reading from others who have tried, failed, tried again. By learning from others, but not trying to be them. By holding our followers as capable and strong and intelligent, and assuming they are looking for success as much as we are. So I would encourage you, wherever you are on

your leadership journey (and it is indeed a journey, not a destination), to remain curious, soak in the valuable lessons of others, listen carefully to those you lead, give up the need to be right, identify practices that work for you as well as those that don’t, and know that we can only get better and more effective with practice.

Terri Breining, CMP, CMM, is a principal with Breining Group LLC, whose focus is facilitating, training and consulting in the meeting industry. E-mail: [email protected]

see terri LiVeat incentiVeworks

what Two-Day Workshop: Leadership in the

Changing World of the Meeting Professional

when August 23, 2011, 8:30 a.m.– 10:15 a.m & August 24,

2011 8:45 a.m.- 10:15 a.m.

where Metro Toronto Convention Centre,

North Building


As M&IT’s IncentiveWorks trade show and conference marks its 20th year, we asked exhibitors and attendees to discuss how the show has helped their business. written by Don Douloff


Smooth registration – a hallmark of the show.

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M&IT’s IncentiveWorks trade show and conference is marking its 20th year, so we’re celebrating the business successes experienced at the show by attendees and exhibitors.

The show debuted in August, 1991, as the Canadian Incentive Travel Symposium & Trade Show, at Toronto’s Royal York Hotel.

By 1993, the event was renamed the Canadian Meeting & Incen-tive Travel Symposium & Trade Show (CMITS) and the next year, moved to its current home, the Metro Toronto Convention Centre.

In 2003, M&IT co-located CMITS with the Premium & Incentive (P&I) Show then being produced by Marketing magazine. Two years later, M&IT relaunched the combined CMITS and P&I shows as IncentiveWorks, Canada’s Meetings & Events Show.

TOURISM TORONTO“We have always had great attendance at our booth,” says Julie Holmen, director of sales, corporate and incentive, at Tourism Toronto. “But as we have moved into being the Welcome Sponsor for this show, and have helped to add areas such as the Tourism Toronto Culinary Row and other interactive sections, we find more planners want to connect with us and our members.

“The best business opportunities that we see come through this show are the showcase of new ideas and the connection that we make between great supplier companies and event planners looking for cool, new ideas,” says Holmen, who has attended the last five years while at Tourism Toronto.

Moira Hearn, president of Select Group Marketing (SGM), has exhibited every year since the show began, and says, “Over the years, the show has given us an opportunity to reinforce the SGM brand and our commitment to this marketplace, while showcasing our individual DMCs and their services to the major players in the Canadian MICE market.”

In 2009, Bonnie Boyd, of New Orleans-based BBC:Destination Management, exhibited in SGM’s booth and was introduced to a client who was considering New Orleans for a meeting that had incentive elements. A subsequent site inspection in 2010 has resulted in a programme for 600, this autumn.

EXHIBITING IS ‘KEY’Exhibiting at IncentiveWorks is key, says Marius Karrer, president of Hotels of Switzerland, based in Chicago.

“In the past two years, we have seen an increase in interest and

request for our beautiful country from Canada, making the decision to participate a must. Not only does the show offer a great opportunity to see and network with a wide range of buyers and decision makers in a short period of time, but also gives maximum exposure to the ‘products’ that are showcased.”

Sometimes, a creative approach helps exhibitors get noticed. Such was the case some years ago at IncentiveWorks with Don Brommet, founder of Partners in Performance.

“To try to set ourselves apart from all the usual booths, we cre-ated a very high booth and dressed in tuxes, with each team mem-ber having a goal of getting 10 firm appointments with prospective clients,” recalls Brommet. “So instead of us accosting attendees, we had buttons made up with, ‘Ask me for a date’—which was fun, as

people actually approached us.” The campaign generated 20 leads, he says.

Leslie Wright, executive director of the Toronto Chapter of Meeting Professionals International

(MPI), has been attending since “the second or third year of the show.” Around that time, the MPI Toronto Chapter Board of Directors

accepted M&IT’s invitation to join them for dinner during the show.

“It was one of the best decisions we made and the relationship between MPI

Toronto Chapter and IncentiveWorks has been strong ever since,” remembers Wright.And the Toronto Chapter’s business successes at

the show? “For us, it’s awareness. I’m always surprised at how many attendees aren’t aware of MPI or any of the other

industry associations. Our success is not only recruitment, but the ability to connect with our members. It’s like Old Home Week.”

ATTENDEE SUCCESSAttendees, too, experience business wins at IncentiveWorks.

Rita Plaskett, CMP, CMM, who’s been attending the show for about 15 years, says, during that time, she’s “acquired new clients; met suppliers that I do not have time, in a normal day-to-day, to meet; learned new information on products and technology; net-worked; and promoted associations such as the MPI Foundation, Site, MPI, CanSPEP, etc.”

Calgary-based Jean Silzer, CMP, president of Details Convention & Event Management, has attended IncentiveWorks twice (“travel


Dressed to the nines!

In 2003, CMITS first co-located with

Marketing magazine’s P&I show.

Elvis pays a visit.

from Western Canada make the airfare and hotels quite the investment,” she says.)

In those two visits, Silzer has reaped tremendous benefits, after being inducted into the M&IT Hall of Fame at last year’s show, which “has

helped in replying to RFPs and gaining new contracts,” she says.

IncentiveWorks veteran Duff Shaw not only attended the very first show, but his company, Incentives International Inc., assisted with creating and executing that inaugural event.

“As the owner of an incentive house, my biggest asset was my supplier network—not my ‘customers,’ as all the marketing text-books would say. The show gave me the opportunity to reconnect with many suppliers, as well as meeting new ones, thus increasing the ‘assets’ of Incentives International Inc.,” he says.

BIGGEST BUSINESS WINEllen Boddington, CMP, president of Stellar Conference & Event Man-agement, has been attending IncentiveWorks since 1996. Her big-gest business win came during a show day in which she conducted all her research for a client conference request that required large space from the convention centres and major city hotels across Can-ada. “It was amazing! Not only did I get to meet my supplier part-ners in person, explain the business need, pick up brochures/

information for the client project, but I got my work done in an afternoon, ver-sus phone calls and e-mails with the partners.”

Senior meeting planner Helen Van Dongen, CMP, CMM, has been going to the show “for as long as I can remember. I use IncentiveWorks as the launch pad for my plan-ning year. It’s a chance to reconnect with business partners I don’t see often enough, thank those who continue to make me successful, and source new contacts in

places I haven’t been, or for services I’ve not yet used. In short, it’s my one can’t-miss event of the year.”

Jane Wallbridge, vice-president of client services, meetings and events, at Carlson Marketing, particularly values the education ses-sions. “Over the years, we have learned to decipher contracts, par-ticipated in meeting workshops, discussed business ethics, been challenged to reach our potential, and learned about ROI. The list of interesting and targeted sessions has grown and evolved over the years, as the meetings and incentive landscape has changed.”

BOOTH EXPERIMENTPaul Marchildon, CITE, and founder of Atlantis Creative Group (now part of Maritz Canada), has been an IncentiveWorks education-ses-sion presenter three times. “Each time, I did get a lot of follow-up activity from clients.”

In 2006, Marchildon even exhibited at IncentiveWorks. “It was an experiment. We created an Atlantis/Maritz booth. There were sig-nificant corporate attendees who came through and we did [land] a new pharma client through it.”

He adds, “At each and every IncentiveWorks, I garnered one innovative idea and built one strong new business friendship.”

Sandy Biback, CMP, CMM, and president of Imagination+Meeting Planners Inc., has been attending the show since day one, and says her biggest business success came at the 2010 show.

“I bumped into Doreen Ashton-Wagner, a very longtime friend and colleague. We are now working on a project together that I believe is a result of our bumping into each other at Incentive-Works last year.”

To read the memories of IncentiveWorks shows past, shared by those quoted in this article, snap here (see page 7 for instructions) or visit MeetingsCanada.com and search

“IncentiveWorks Memories”.

–Helen Van Dongen, CMP, CMM and M&IT Hall of Famer

I use IncentiveWorks as the launch pad for my

planning year. It’s a chance to reconnect with business partners…thank those who

continue to make me successful…in short, it’s

my one can’t-miss event of the year.

Thank you To our sponsors

IncentiveWorks would like to thank our sponsors for their continued support of both IncentiveWorks

and the Canadian meetings industry. Thank you!

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Show Information

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Sponsors & Hosted Buyer Program Partners

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MEETING ZONE MEETING ZONE

OffIcIal flOOr plaN of the 2011 incentiveworks trade show

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Tuesday, August 23 - 11:30 a.m.–5:00 p.m.

Wednesday, August 24 - 11:30 a.m.–4:00 p.m.

To download a list of exhibitors, snap here. (see page 7 for instructions)

W E D N E S DAY, A U G U S T 24

6 : 0 0 P. M . – 1 2 : 0 0 A . M .

T I C K E T P I C K U P LO C AT E D AT TO P O F T H E E S C A L ATO R S

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J O I N U S TO C E L E B R AT E T H E 2 0T H A N N I v E R S A R Y O F I N C E N T I v E WO R K S

R S v P O N L I N E AT meet ingscanada .com/ incent iveworks

S N A P H E R E F O R M O R E I N F O ( S E E PAG E 7 F O R I N S T R U C T I O N S ) .

31MeetingsCanada.com/IncentiveWorks

EXHIBITOR LISTINGS

Listings Updated as of June 27, 2011

3D Destinations1570 Valencia WayMundelein, IL, 60060 USAP: 847-566-6744 F: 847-566-69683ddestinations.comBooth #: 1431

air CanaDa2 Queen Street East, Suite 1001Toronto, ON, M5C 3G7P: 416-352-3957aircanada.com/conventionsBooth #: 727

air CanaDa VaCations5925 Airport Road, Suite 700Mississauga, ON, L4W 1W1P: 905-615-7122 ext. 7084aircanadavacations.comBooth #: 1927

allieDPra Destination ManageMent1587 Geta Circle Pickering, ON, L1V 3B5P: 905-239-6720allied-international.compra.comBooth #: 1830

allstreaM Centre at exhibition PlaCe105 Princes’ BoulevardToronto, ON, M6K 3C3P: 416-263-3000allstreamcentre.comBooth #: 1118

altiMa ConCePt DMC8305 Ontario Street East, Suite 1 Montreal, QC, H1L 3E5P: 514-351-5954 F: 514-351-2611altima-concept.comBooth #: 826Also Exhibiting: Hotel Place D’Armes

aMeriCan exPress CanaDa101 McNabb StreetMarkham, ON, L3R 4H8P: 800-869-3016amexforbusiness.caBooth #: 2017, 2019

aMeriCana ConferenCe resort & sPa8444 Lundy’s LaneNiagara Falls, ON, L2H 1H4P: 905-356-8444 F: 905-356-9233americananiagara.comBooth #: 938

aMresorts144 Resurrection RoadToronto, ON, M9A 5H1P: 416-546-9197amrmeetings.comBooth #: 1813, 1815, 1817

assoCiateD luxury hotels international164 Sandalwood Parkway East, Suite 211Brampton, ON, L6Z 4X1P: 905-846-4477 F: 905-248-3556alhi.comBooth #: 1713, 1715, 1812, 1814Also Exhibiting: Chateau Elan, The Grand Del Mar, The Wigwam, Gaylord Palms Hotel & Convention Center, The Peninsula Chicago, Ojai Valley Inn & Spa, Pebble Beach Resorts, The Langham Huntington, Saddlebrook Resort, PGA National Resort & Spa, Arizona Grand Resort, Atlantis Paradise Island

the bahaMas6725 Airport Road, Suite 202Mississauga, ON, L4V 1V1P: 905-672-9017 F: 905-672-2092Booth #: 1823, 1825

associationsCanaDian assoCiation of exPosition ManageMent160 Tycos Drive, Suite 2219, Box 218Toronto, ON, M6B 1W8 P: 416-787-9377 / 866-441-9377F: 416-596-1808caem.caBooth #: 638

CanaDian assoCiation of Professional sPeakers1370 Don Mills Road, Suite 300Toronto, ON, M3B 3N7 P: 416-847-3355 F: 416-441-0591canadianspeakers.orgBooth #: 631

CanaDian hotel Marketing & sales exeCutiVes (ChMse)26 Avonhurst RoadToronto, ON, M9A 2G8 P: 416-252-9800 F: 416-252-7071chmse.comBooth #: 533

CanaDian soCiety of Professional eVent Planners (CansPeP)312 Oakwood CourtNewmarket, ON, L3Y 3C8P: 905-868-8008 F: 905-895-1630canspep.caBooth #: 636

CanaDian uniVersity anD College ConferenCe organizers assoCiation (CuCCoa)312 Oakwood Court Newmarket, ON L3Y 3C8P: 905-954-0102 F: 905-895-1630connectoncampus.caBooth #: 537

hotel assoCiation of CanaDa1206-130 Albert Street Ottawa, ON, K1P 5G4P: 613-237-7149 ext.102 F: 613-237-8928hotelassociation.caBooth #: 633Also Exhibiting: Green Key Global, Green Key Meetings

iaCC CanaDa (international assoC. of ConferenCe Centres)c/o Donald Gordon Conference Centre Queen’s University421 Union Street, Kingston, ON, K7L 4K3P: 613-533-2221 F: 613-533-2915iacconline.orgBooth #: 1138

ises CanaDa312 Oakwood CourtNewmarket, ON, L3Y 3C8P: 905-898-7434 F: 905-895-1630isescanada.caBooth #: 535

Meeting Professionals international founDation CanaDa9350 Yonge Street, P.O. Box 61507Richmond Hill, ON, L4C 0C9P: 416-848-4386mpiweb.orgBooth #: 630

Meeting Professionals international toronto ChaPter6519B Mississauga RoadMississauga, ON, L5N 1A6 P: 905-567-9591 F: 905-567-7191mpiweb.orgBooth #: 632

Professional ConVention ManageMent assoCiation (PCMa) CanaDa east ChaPter58 Royal York Road St. Catharines, ON, L2N 2N9P: 905-934-6353 F: 905-934-9824pcma.orgBooth #: 531

site CanaDa6519B Mississauga RoadMississauga, ON, L5N 1A6P: 905-812-7483 F: 905-567-7191sitecanada.orgBooth #: 634

32 MeetingsCanada.com/IncentiveWorks

EXHIBITOR LISTINGS


banff lake louise tourisMP.O. Box 1298Banff, AB, T1L 1B3P: 403-762-0281 F: 403-762-8545banfflakelouise.com/meetingsAlso Exhibiting: Fairmont Hotels & Resorts-Rocky Mountain Region, Banff Airporter, Discover Destination Management, Brewster, The Banff Centre, Banff Rocky Mountain Resort, Buffalo Mountain Lodge, Mountview BarbequeBooth #: 609,611,613,708,710,712Banff and Lake Louise offer everything a planner needs for an exceptional meeting, conference or incentive. Five start iconic resorts, contemporary facilities with state of-the-art conveniences, modern mountain lodges, unique off-site venues, quality professional services and unlimited outdoor activities all blend effortlessly with the pristine beauty of Banff National Park.

barCeló hotels & resorts17755 65th AvenueTinley Park, IL, 60477 USAP: 708-781-9665 F: 509-757-9665barcelo.comBooth #: 1923

baskow & assoCiates, a global eVents Partner2948 East Russell RoadLas Vegas, NV, 89120 USAP: 702-733-7818baskow.comBooth #: 1531

berMuDa DePartMent of tourisM200 North Service Road West, Unit 1, #227Oakville, ON, L6M 2Y1P: 905-849-8118gotobermuda.comBooth #: 1924

bixel & CoMPany, a global eVents Partner8721 Sunset BoulevardLos Angeles, CA, 90069 USAP: 310-854-3828bixelco.comBooth #: 1531

blue Mountain resort110 Jozo Weider Boulevard Collingwood, ON, L9Y 3Z2P: 705-443-5504 F: 705-444-1751bluemountain.caBooth #: 1238

bMo finanCial grouP institute for learning3550 Pharmacy Avenue Toronto, ON, M1W 3Z3P: 416-490-4300 F: 416-490-4445ifl.bmo.comBooth #: 1017

braM & bluMa aPPel salon at the toronto referenCe library789 Yonge StreetToronto, ON, M4W 2G8P: 416-393-7148 F: 416-393-7155torontopubliclibrary.ca/salonrentalsBooth #: 1131, 1133Conveniently located in the heart of Toronto at Yonge and Bloor. Flexible space for business, cultural and social events. Natural light, dramatic windows, outdoor terraces, state-of-the-art technology, full catering kitchen. Toronto Reference Library’s revitalized entrance opens summer 2011 and will feature an enhanced gateway path to the second floor Appel Salon.

brash aVenues4129 Harvester Road, Unit H-1Burlington, ON, L7L 5M3 P: 905-637-1578 F: 905-637-6369brashavenues.com

Also Exhibiting: Bold Branding ExpressionsBooth #: 2210, 2212Brash Avenues will take you beyond your promotional marketing possibilities! Combining innovative products with unique ideas and providing excellent client support let us become your marketing partner. Brash Avenues delivers exceptional quality branded premium items that are designed and created with your image in mind.

the briars resort sPa & ConferenCe Centre55 Hedge Road Jackson’s Point, ON, L0E 1L0P: 905-722-3271 F: 905-722-9698briarsmeetings.caBooth #: 1241

buy the sea10189 Cleary Blvd, Suite 101Plantation, FL, 33324 USAP: 954-424-8649 F: 954-476-3689buy-the-sea.comAlso Exhibiting: Crystal Cruises, Celebrity Cruises, Regent 7 Seas Cruises, Paul Gauguin CruisesBooth #: 1436

Caesars winDsor377 Riverside Drive East Windsor, ON, N9A 7H7P: 800-991-8888caesarswindsor.comBooth #: 837, 839

CanaDian outbaCk aDVentures & eVentsOperations Centres located across CanadaToronto - Montreal - Calgary - VancouverP: 800-565-8735canadianoutback.comBooth #: 627

CaPital ProMotions3555 14th Avenue, Unit 16 Markham, ON, L3R 0H5P: 905-307-1967 F: 905-307-1970capitalpromos.comBooth #: 2123

Carlson hotels100 Redheugh Crescent Toronto, ON, M1W 3C3P: 416-498-4410 F: 416-498-9399carlson.comBooth #: 1323, 1325, 1327

Casino raMaR.R. #6, P.O. Box 178, Rama, ON, L0K 1T0P: 705-238-5900 F: 705-238-5901casinorama.comBooth #: 1330

CayMan islanDs DePartMent of tourisM1200 Bay Street, Toronto, ON, M5R 2A5P: 416-485-1550 F: 416-485-0832caymanislands.kyAlso Exhibiting: The Westin Casuarina Resort & Spa, Marriott Grand Cayman Beach ResortBooth #: 1819

Center stage aV3135 Universal Drive, Unit 1Mississauga, ON, L4X 2E6P: 905-282-2444 ext. 22 F: 905-282-9340centerstageav.comBooth #: 726Center Stage Audio Visuals utilizes professional state-of-the-art inventory in all areas of audio, lighting, video, set design and multimedia to bring any live event from concept to reality. We understand that each client’s needs are as unique as their event is and we work closely with our valued clients to offer tailor made solutions to fit their budget and to bring their live event to the stage – front and centre!

Centre for Dialogue/ Delta VanCouVer suites580 West Hastings StreetVancouver, BC, V4E 2Z2P: 778-782-5800sfu.ca/mecsBooth #: 614


EXHIBITOR LISTINGS


Choose lethbriDge308 Stafford Drive SouthLethbridge, AB, T1J 2L1P: 403-331-0022 F: 403-331-0202chooselethbridge.caBooth #: 722

CinePlex entertainMent1303 Yonge StreetToronto, ON, M4T 2Y9P: 416-323-6618 F: 416-323-6625cineplex.com/corporatesalesBooth #: 1019

Cranberry golf resort19 Keith AvenueCollingwood, ON, L0M 1S0P: 800-465-9077 F: 705-446-0270thecranberryresort.comBooth #: 1236

Creatur, a global eVents PartnerAvda. De la Victoria, 134, 2,El Plantio, Madrid, 28023 SpainP: 34-91-353-1350creatur.comBooth #: 1531

Crowne Plaza toronto airPort33 Carlson CourtToronto, ON, M9W 6H5P: 416-675-1234 F: 416-675-3436crowneplazatorontoairportyyz.comBooth #: 1041

Cuba ConVention bureau / Cuba tourist boarD1200 Bay Street, Suite 305Toronto, ON, M5R 2A5P: 416-362-0700 F: 416-362-6799gocuba.caBooth #: 1916

CVent8180 Greensboro Drive, Suite 900Mclean, VA, 22102 USAP: 703-226-3500 F: 703-226-3501cvent.comBooth #: 1627

Deerhurst resort1235 Deerhurst DriveHuntsville, ON, P1H 2E8P: 800-461-6522 F: 705-789-8099deerhurstresort.comBooth #: 1123, 1125, 1222, 1224

Delta hotels anD resorts70 University Avenue, 11th floorToronto, ON, M5J 2M4P: 416-874-2000deltahotels.comAlso Exhibiting: Delta Lodge at Kananaskis, Delta Sault Ste. Marie, Delta Grandview Resort, Delta Rocky Crest Resort, Delta Meadowvale Resort and Conference Centre, Delta Chelsea, Delta Ottawa Hotel and Suites, Delta Ottawa City Centre, Delta Centre-Ville, Delta Montreal, Delta Quebec. Booth #: 1223, 1225, 1322, 1324

Destination halifax1800 Argyle Street, Suite 802Halifax, NS, B3J 3N8P: 902-422-9334 F: 902-492-3175destinationhalifax.comAlso Exhibiting: Atlantica Hotels, Delta Barrington & Halifax, Four Points by Sheraton, Fox Harb’r Resort & Spa, Halifax Marriott Harbourfront, LimeLight Group, Prince George Hotel, RCR Hospitality Group, The Lord Nelson Hotel & Suites, Westin Nova Scotian, World Trade & Convention CentreBooth #: 730, 732, 734

Destination hotels & resorts200 East Walton Place, Suite 6Chicago, IL, 60611 USAP: 303-799-3830destinationhotels.comBooth #: 1632

Destination st. John’s291 Water Street, Suite 302St. John’s, NL, A1C 1B9P: 877-739-8899 ext. 1 F: 709-739-8897destinationstjohns.comAlso Exhibiting: McCarthy’s Party Tour & Convention Services and Newfoundland & Labrador TourismBooth #: 736

the DMC grouP89 5th Avenue, #808New York, NY, 10003 USAP: 212-989-4410 F: 212-989-7538thedmcgroup.comBooth #: 1540The DMC Group is your connection to several elite destination management companies worldwide. Headquartered in New York, we are a full-service extension of our DMCs, here to assist our North American clients with all aspects of programme development. Whether you are planning a memorable incentive trip, a VIP meet-and-greet and gala dinner, or man-aging conference logistics, our DMCs offer a level of service, creativity, and experience that sets them apart.

DoMiniCan rePubliC tourisM26 Wellington Street East, Suite 201Toronto, ON, M5E 1S2P: 416-361-2126 F: 416-361-2130godominicanrepublic.comBooth #: 2012, 2014

eastern townshiPs tourisM20 Don-Bosco SouthSherbrooke, QC, J1L 1W4P: 866-963-2020easterntownships.orgBooth #: 823, 825, 827, 922, 924, 926Located an hour southeast of Montreal, the Eastern Townships region offers a unique set-ting for your business gatherings. A place to breathe, to feel alive, amid a tranquil landscape of mountains, lakes, quiet country roads and picturesque villages.

eDMonton tourisMWorld Trade Centre 4th Floor, 9990 Jasper AvenueEdmonton, AB, T5J 1P7P: 780-426-4715edmonton.comBooth #: 615, 617, 619, 714, 716, 718Also Exhibiting: Edmonton Expo Centre, Edmonton Destination Hotels West Edmonton, Edmonton Destination Hotels Southside and Edmonton Destination Hotels Downtown

eMa Marketing ltD.404 Aspen Forest DriveOakville, ON, L6J 6H5P: 905-338-6222 F: 905-338-3939emamarketing.caAlso Exhibiting: Wickaninnish Inn, Sparkling Hill Resort & Predator Ridge Golf Course, Inn at Laurel Point, Langdon Hall, Oban Inn, Windermere House, Saint-Sulpice, Quintesssence & Sedona Rouge Hotel & SpaBooth #: 830, 832

the estates of sunnybrook2075 Bayview Avenue, Toronto, ON, M4N 3M5P: 416-487-3841 F: 416-487-5700estatesofsunnybrook.comBooth #: 1015

euroMiC eVents & Destination ManageMent8 East Randoph Street, Suite 3207Chicago, IL, 60601 USAP: 312-845-9734 F: 312-845-9739euromic.comBooth #: 1537

exCellenCe grouP luxury resortsExcellence Playa Mujeres, Excellence Riviera Cancun, Excellence Punta Cana Cancun, QR, 77400 MexicoP: 52-998-872-86-85 F: 52-998-872-86-72excellence-resorts.comAlso Exhibiting: La Amada Hotel, Playa MujeresBooth #: 1831

exPosoft solutions7895 Tranmere Drive, Unit 221Mississauga, ON, L5S 1V9P: 905-672-7001 F: 905-672-7050exposoft.comBooth #: 1122

fairMont, raffles, swissôtel150 Wellington Street West Toronto, ON, M5V 0C3P: 416-874-2434 F: 416-874-2431frhi.comBooth #: 1217, 1219, 1316, 1318

fallsView hotel grouP6700 Fallsview Boulevard Niagara Falls, ON, L2G 3W6P: 905-374-5109 F: 905-374-5111fallsviewgroup.comBooth #: 937


EXHIBITOR LISTINGS


faMtour ProMotion56 Enfield Avenue, Toronto, ON, M8W 1T8P: 416-576-0506famtourpromotion.comBooth #: 1833Also Exhibiting: Dizak Ketex, Dom Pedro Hotels, Imagine More, Grupo Intermar, Passion Brazil, Quetzal MotivoBy representing DMC’s & hotels, Famtour Promotion offers a close support, expertise & resources for successful meetings & incen-tives. Portfolio of companies represented is based on experience, creativity, budget aware-ness & dedication. Our destinations: Mexico, Panama, Belize, Guatemala, Costa Rica, Brazil, Portugal, Czech Republic, Hungary

fiesta aMeriCana hotels & resorts of MexiCo9100 South Dadeland Boulevard, Suite 205Miami, FL, 33156 USAP: 239-434-8273 F: 800-432-3608grandmeetingsmexico.comBooth #: 1926

flight Centre1 Dundas Street West, Suite 200Toronto, ON, M5G 1Z3 P: 416-471-4456 F: 416-204-1177flightcentre.ca/groupsBooth #: 1139

fluiD eVent ManageMent solutions544 Conestogo RoadWaterloo, ON, N2L 4E2P: 519-725-3854 F: 519-725-2082fluidems.comBooth #: 725

four Points by sheraton ontario Co-oP3530 Schmon ParkwayThorold, ON, L2V 4Y6P: 905-984-8484 F: 905-984-6691fourpoints.com/ontarioAlso Exhibiting: Four Points by Sheraton Cambridge, Kingston, London, Ottawa-Gatineau, Meadowvale, St. Catharines Niagara Suites, Toronto Lakeshore, Toronto Airport, Toronto MississaugaBooth #: 1227, 1326

four seasons hotels & resorts900 North Michigan Avenue, Suite 830Chicago, IL, 60611 USAP: 312-944-4949 F: 312-944-6798fourseasons.comBooth #: 1424

frontier teaM builDing108 ½ Church Street St. Catharines, ON, L2R 3C8P: 905-935-2702 F: 905-935-1369frontierteambuilding.comAlso Exhibiting: Summit TrainingBooth #: 915

geMiniGolden Plaza 19 Mayıs Cad. No: 3/334360 Sisli - Istanbul / TurkeyP: 90-212-231-30-80 F: 90-212-231-30-89geminitourism.comBooth #: 1513, 1515, 1517, 1612, 1614, 1616

geneVa tourisM & ConVention bureauRue du Mont-Blanc 18, P.O. Box 1602Geneva, Geneva 1211, SwitzerlandP: 022-909-7070 F: 022-909-7069geneva-tourism.chBooth #: 1538

giftCertifiCates.Ca, a DiVision of Moneris solutions CorPoration225-4259 Canada WayBurnaby, BC, V5G 1H1P: 866-761-1047 F: 604-415-1591giftcertificates.caBooth #: 2112

the glenMore inn & ConVention Centre2720 Glenmore Trail SECalgary, AB, T2C 2E6P: 403-279-8611glenmoreinn.comBooth #: 724

global eVents Partners1111 19th Street NW, Suite 620Washington, DC, 20036 USAP: 202-775-5800globaleventspartners.comBooth #: 1531

granD resorts CaP Cana100 Main StreetCap Cana, DR 1BF, DRP: 540-687-3710salamanderhotels.comBooth #: 1834Also Exhibiting: Salamander Hotels & Resorts

great wolf loDge3950 Victoria AvenueNiagara Falls, ON, L2E 7M8P: 905-354-4888 ext. 5701greatwolf.comBooth #: 940From the moment you arrive at the Great Wolf Lodge, expect to be amazed and amused. Whether hosting an office meeting or a national conference, the Great Wolf Lodge can accommodate all your corporate needs. Featuring unique complimentary team-build-ing activities, spa escapes, diverse meeting and banquet space, complete with our very own themed waterpark!

greater MiaMi ConVention & Visitors bureau701 Brickell Avenue, Suite 2700Miami, FL, 33131 USAP: 305-539-3000 F: 305-539-2985miamiandbeaches.comAlso Exhibiting: Biltmore Hotel, Charles Group, Gansevoort Miami Beach, Ritz Carlton Hotels of MiamiBooth #: 1635, 1637

greater Phoenix ConVention & Visitors bureau400 East Van Buren Street, Suite 600Phoenix, AZ, 85004 USAP: 602-254-6500 F: 602-253-4415visitphoenix.comAlso Exhibiting: Sheraton Wild Horse Pass, Kuoni Destination ManagementBooth #: 1727

grouPe gerMain30 Mercer StreetToronto, ON, M5V 1H3P: 416-345-9500 F: 416-345-9501groupegermain.comBooth #: 822

guoMan & thistle hotels1875 Connecticut Avenue NW, Suite 1115Washington DC, 20009 USAP: 202-772-8328 F: 202-772-8338guoman.comBooth #: 1530, 1532

half Moon rose hall, JaMaiCa / roCkresorts Coastal ColleCtion132 East 43rd Street, #660New York, NY, 10017 USAP: 718-789-1342rockresorts.comBooth #: 1922

haMMaCher sChleMMer9307 North Milwaukee AvenueNiles, IL, 60714 USAP: 866-714-0530 F: 877-806-3658hammacher.comBooth #: 2118

harD roCk Café toronto279 Yonge StreetToronto, ON, M5B 1N8P: 416-362-3636 F: 416-362-9010hardrock.com/torontoBooth #: 1126

harrison hot sPrings resort & sPa100 Esplanade AvenueHarrison Hot Springs, BC, V0M 1K0P: 800-663-2266 F: 604-929-2948harrisonresort.comBooth #: 625

hawaii Visitors & ConVention bureau980 North Michigan Avenue, Suite 1400Chicago, IL, 60611 USAP: 312-214-3923 F: 312-893-2290meethawaii.comAlso Exhibiting: Hyatt Regency Maui Resort & Spa, Landmark Hotels Group (The Kahala & Makena Beach & Golf Resort), Hilton Waikoloa Village, The Fairmont Kea Lani Maui, The Westin Maui Resort & Spa, Aloha Holidays, Starwood Hotels & Resorts Waikiki, Grand Hyatt Kauai Resort & Spa, Turtle Bay Resort, The Waikiki Edition, Ritz Carlton KapaluaBooth #: 1717, 1719, 1816, 1818


EXHIBITOR LISTINGS


hilton worlDwiDe5830 Campus Road, Suite 200Mississauga, ON, L4V1G2P: 416-604-3200hiltonworldwide.comBooth #: 1413, 1415, 1417, 1419, 1512, 1514, 1516, 1518Also Exhibiting: Arizona Biltmore, Boca Raton Resort & Club, El Conquistador Resort, Hilton Bentley Miami/South Beach, Hilton Hawaiian Village® Beach Resort & Spa, Hilton Montreal Bonaventure, Hilton Orlando, Hilton Paris Arc de Triomphe, Hilton Rose Hall Resort & Spa, Hilton Toronto Airport, Pointe Hilton Tapatio Cliffs Resort, Rome Cavalieri, Waldorf Astoria Hotels & Resorts, The Waldorf Astoria Collection, The Boulders Resort, The Roosevelt, The Waldorf Astoria, The Waldorf Astoria Resort & Spa Orlando, theWit - A DoubleTree by Hilton Hotel.

historiC royal PalaCesWaterloo Block, HM Tower of LondonLondon, City of London EC3N 4AB, UKP: 44 (0) 20-3-166-6312hrp.org.ukBooth #: 1530, 1532

hoCkley Valley resort793522 Mono 3rd Line, RR#1Orangeville, ON, L9W 2Y8P: 519-942-0145 ext. 5596 F: 519-942-8033hockley.comBooth #: 1239

horseshoe resort1101 Horseshoe Valley Road, RR #1, Comp 10Barrie, ON, L4M 4Y8P: 800-461-5627 F: 705-835-2819HorseshoeResort.comBooth #: 1123, 1125, 1222, 1224

hotel granD PaCifiC463 Belleville StreetVictoria, BC, V8V 1X3P: 250-386-0450 F: 250-380-4475hotelgrandpacific.comBooth #: 519

hyatt hotels & resorts71 South Wacker DriveChicago, IL, 60606 USAP: 972-396-2050hyatt.comAlso Exhibiting: Grand Hyatt New York, Grand Hyatt Washington, Hyatt Grand Champions, Hyatt Regency Calgary, Hyatt Regency Coconut Point, Hyatt Regency Maui, Hyatt Regency Miami, Hyatt Regency Montreal, Hyatt Regency Pier 66 - Ft. Lauderdale, Hyatt Regency Scottsdale, Hyatt Regency Vancouver, Hyatt Resorts Caribbean and Park Hyatt Toronto.Booth #: 1423, 1425, 1522, 1524Great happens when people get together. At Hyatt, we believe in the power of the meeting because nothing is quite so personal, quite so human, as meeting in person. We believe that when the details of your meeting are graciously handled and the distractions artfully managed, you become free to succeed. No matter what type of meeting or event you’re planning, Hyatt has everything you need to make great happen.


EXHIBITOR LISTINGS


iCelanDair/iCelanD traVel1900 Crown Colony DriveQuincy, MA, 02169 USAP: 857-403-1785 F: 857-404-1812Booth #: 1636

Enjoy being a stariberostar hotels & resortsRua do Ribeirinho de Baixo8A 10 andar Sala DFunchal, Madeira, D9050-22, PortugalP: 00351-291-206-600iberostar.comBooth #: 1918Iberostar Hotels & Resorts is a privately owned company with more than 100 hotels across the globe, including 26 hotels in the Caribbean. Located on the best beaches of the world, Iberostar offers an infinity of dreamlike places to hold your company event.

inCreDible noVelties1705 Flint RoadToronto, ON, M3J 2W8P: 416-663-9900 F: 416-663-9343incrediblenovelties.comBooth #: 2023, 2025

interContinental hotels grouP2 Robert Speck Parkway, Suite 600Mississauga, ON, L4Z 1H8P: 416-675-6644 F: 416-675-9779ihg.comAlso Exhibiting: InterContinental Hotels & ResortsBooth #: 1213, 1215, 1312, 1314

international Centre6900 Airport RoadMississauga, ON, L4V 1E8P: 905-678-5882Booth #: 1039

JaMaiCa tourist boarD5201 Blue Lagoon Drive, Suite 670Miami, FL, 33126-7016, USAP: 416-482-7850 F: 416-482-1730Booth #: 1905, 1907, 2004, 2006

JPDl inC.2 Berkeley Street, Suite 500Toronto, ON, M5A 4J5P: 416-221-5679 F: 416-221-6372jpdl.comBooth #: 819

keMPenfelt ConferenCe Centre, barrie3722 Fairway RoadInnisfil, ON, L9S 1A5P: 705-722-8080 F: 705-721-3395kempenfelt.comBooth #: 1237

ksl resorts833 South Sierra Bonita AvenueLos Angeles, CA, 90036 USAP: 323-936-1138kslresorts.comBooth #: 1836

las Vegas ConVention anD Visitors authority2 Bloor Street West, Suite 2601Toronto, ON, M4W 3E2P: 416-925-8212 F: 416-935-0939Booth #: 1623, 1625, 1722, 1724Also Exhibiting: M Resort, The Cosmopolitan of Las Vegas, Hard Rock Hotel Las Vegas, Green Valley Ranch, ARIA, Tropicana Las Vegas, Red Rock Casino Resort, Monte Carlo Resort & Casino, Wynn/Encore, Caesars Entertainment, Papillon, Cirque du Soleil

loews hotels3205 West 81st TerraceLeawood, KS, 66206 USAP: 913-385-2025loewshotels.comBooth #: 1427

lonDon & Partners551 Fifth Avenue, Suite 701New York, NY, 10176 USAP: 212-850-0366londonandpartners.comAlso Exhibiting: Historic Royal Palaces, Guoman & Thistle Hotels, Visit BritainBooth #: 1530, 1532

luCky strike lanes1 Bass Pro Mills Drive, Vaughan, ON, L4K 5W4P: 905-760-9931bowlluckystrike.comBooth #: 1124Let Loose > Have Fun > Be Social. Lucky Strike Lanes is for the individual that enjoys a social experience above & beyond the average night out. We make parties & events easy with party packages, sophisticated menu choices & professional event planners. We look forward to welcoming you to Lucky Strike!

luxe worlDwiDe hotels11461 Sunset BoulevardLos Angeles, CA, 91504 USAP: 310-440-3090 F: 310-440-0821luxehotels.comBooth #: 1426

luxury CoaCh131 Saramia CresentConcord, ON, L4K 4P7P: 416-746-5466 F: 416-746-5463luxury.toBooth #: 1014

MaCtisell worlD Partners, inC.1290 Rialto Way, #201Naples, FL, 34114 USAP: 239-389-9426 F: 239-389-9422mactisellworldpartners.comAlso Exhibiting: Maiten-Argentina, Dubrovnik Travel-Croatia, Metropolis-France, EC Travel-Great Britain, Affresco-Italy, Cruzeiro-DMC Portugal, MTZ-Spain, CDM-Thailand, VIP DMC-TurkeyBooth #: 1536MaDison aVenue signs9050 Redbranch RoadColumbia, MD, 21045 USAP: 301-470-1500 F: 301-470-1502Booth #: 2116

ManDarin oriental hotel grouP250 West 57th Street, Suite 1907New York, NY, 10107 USAP: 212-830-9364 F: 212-207-8886mandarinoriental.comBooth #: 1526

Marriott gateway on the falls6755 Fallsview BlvdNiagara Falls, ON, L2G 3W7P: 905-374-1077 F: 905-374-3715marriottgateway.comAlso Exhibiting: Marriott Niagara Falls Fallsview Hotel & SpaBooth #: 927

Marriott international inC.10400 Fernwood RoadBethesda, MD, 20817 USAP: 301-380-1170 F: 301-644-8142marriott.comBooth #: 1613, 1615, 1617, 1619, 1712, 1714, 1716, 1718

Massey hall & roy thoMson hall60 Simcoe StreetToronto, ON, M5J 2H5P: 416-593-4822roythomson.comBooth #: 1027

Maui JiM CanaDa, ulC2830 Argentia Road, Unit 3Mississauga, ON, L5N 8G4P: 888-628-4546 F: 800-516-5160mauijim.comBooth #: 2111

MaVeriCk aViation grouP6075 Las Vegas Boulevard SouthLas Vegas, NV, 89119 USAP: 702-261-0007flymaverick.comBooth #: 1726

MeaDowooD naPa Valley900 Meadowood LaneSt. Helena, CA, 94574P: 707-963-3646meadowood.comBooth #: 1733


EXHIBITOR LISTINGS


Meeting enCore113 Lakeshore Road West, Suite 96Mississauga, ON, L5H 1E9P: 905-403-9646 F: 905-403-1064Booth #: 1023

Meetings & ConVentions Calgary120 9th Avenue SECalgary, AB, T2G 0P3P: 403-261-8549meetingscalgary.comAlso Exhibiting: Calgary Marriott Hotel, Calgary TELUS Convention Centre, Coast Plaza Hotel & Conference Centre, Deerfoot Inn and Casino, Delta Bow Valley, Fairmont Palliser, Hotel Alma at the University of Calgary, Hotel Arts, International Hotel Suites Calgary, Sheraton Cavalier Hotel Calgary, Sheraton Suites Calgary Eau Claire, Westin Calgary, Winsport CanadaBooth #: 709, 711, 713, 715, 717, 808, 810, 812, 814, 816

Meetings & ConVentions PrinCe eDwarD islanD91 Water StreetCharlottetown, PE, C1A 7M4P: 902-629-2929Also Exhibiting: Rodd Hotels & Resorts, Stanhope Beach Resort & Conference CenterBooth #: 731

Meetings & inCentiVe traVel12 Concorde Place, Suite 800Toronto, ON, M3C 4J2P: 416-442-5600 F: 416-510-5140meetingscanada.comAlso Exhibiting: IncentiveWorks, MeetingsCanada.comBooth #: Top of EscalatorsM&IT, IncentiveWorks and MeetingsCanada.com have been Canada’s #1 trusted resource for 40 years and are here to help Canadian meeting planners deliver better events. Meeting planners look to M&IT for ideas, inspiration and industry updates. Stop by our booth and get connected to our industry!ProuD ProDuCer of

Melia hotels international800 Brickell Avenue, Suite 1000Miami, FL, 33131 USAP: 888-336-3542solmelia.comBooth #: 2022, 2024

Metro toronto ConVention Centre255 Front Street WestToronto, ON, M5V 2W6P: 416-585-8120 F: 416-585-8198mtccc.comBooth #: 1010, 1012

MexiCo tourisM boarD2 Bloor Street West, Suite 1502Toronto, ON, M4W 3E2P: 416-925-0078 F: 416-925-0078Booth #: 1931, 1933, 1935, 1937, 2030, 2032, 2034, 2036

MiaMi air internationalP.O. Box 660880 Miami, FL, 33266 USAP: 305-876-3600 F: 305-871-4222miamiair.comBooth #: 1630No matter where you are going, Miami Air International is the choice for medium and large group charter travel. We offer on demand charter service featuring a fleet of Boeing 737-800’s and 737-400’s. Our aircraft are strategically positioned throughout the United States and ready to fly you to and from the destinations of your choosing. Chartering with us means you will get hassle-free direct service with no fees for name changes or baggage.

the Multisoft grouP90 Englehard DriveAurora, ON, L4G 3V2P: 905-727-5700 F: 905-727-5705themultisoftgroup.comBooth #: 1230The Multisoft Group (TMG) provides state-of-the-art online registration, housing, booth mapping, exhibitor services, abstract and speaker management and accreditation solu-tions. We ensure you create a successful event by providing superior technology solutions that are second to none. TMG provides excep-tional service, commitment, and knowledge built around you.

national sPeakers bureau15 Delisle Avenue Toronto, ON, M4V 1S8P: 416-324-9491 F: 416-324-0977Booth #: 1332

new orleans CVb2020 Street Charles AvenueNew Orleans, LA, 70130 USAP: 504-566-5011 F: 504-566-5046neworleanscvb.comAlso Exhibiting: Accent on ArrangementsBooth #: 1732

niagara falls tourisM5400 Robinson Street Niagara Falls, ON, L2G 2A6P: 905-356-6061 F: 905-356-5567fallsmeetings.comAlso Exhibiting: Niagara Airbus, Doubletree Resort & Spa, Hilton Hotel and Suites, Fallsview Casino Resort, Peller Estates and Stronco Group of CompaniesBooth #: 1022, 1024, 1026Niagara Falls – one wonder after another! Discover for yourself why Niagara Falls, Canada is a dynamic four-season destination for your organization’s next meeting or conference. The new Niagara Falls is a true Canadian wonder for groups of 10 to 7,000 at every price point while highlighting the best views of our natural wonder, the Falls. Visit booth’s 1022, 1024, and 1026 to meet our partners.

niagara Parks CoMMission5881 Dunn StreetNiagara Falls, ON, L2G 2N9P: 905-353-5417 F: 905-356-8448niagaraparksmeetings.comBooth #: 936

nolitours & transat holiDays191 The West MallEtobicoke, ON, M9C 5K8P: 416-847-8610 F: 416-847-8649transatholidays.comBooth #: 2018

nottawasaga inn resort6015 Highway 89Alliston, ON, L9R 1A4P: 800-669-5501nottawasagaresort.comBooth #: 1240

noVotel CanaDa3670 Hurontario StreetMississauga, ON, L5B 1P3P: 905-803-6772 F: 905-896-3942novotel.comBooth #: 918

Celebrating 5 years!The Hosted Buyer program allows meeting planners who live outside of the Toronto area to attend IncentiveWorks on a complimentary basis. Transpor-tation, accommodation, networking, education and most meals are covered. In return, each hosted buyer must meet certain minimum criteria and have a meeting with each partner during the trade show.

Any meeting planner can apply to be a part of the program. Each of the past five years, we have hosted between 30 and 35 buyers. We try very hard to strike

a balance between corporate, association and third-party planners. In addition, we balance regional repre-sentation, limit the number of representatives from a single company and, where possible, strive to have over 90-per-cent new participants each year.

We encourage all meeting planners who aren’t able to attend this year’s show to apply for the pro-gram next year. The open call for applications will be promoted in Meetings & Incentive Travel, on MeetingsCanada.com and throughout our weekly e-newsletter in spring, 2012.


EXHIBITOR LISTINGS


nunaVut tourisMP.O. Box 1450 Iqaluit, NU, X0A 0H0P: 867-979-6551 F: 867-979-1261nunavuttourism.comBooth #: 840Untamed! Unspoiled! Undiscovered! Only a three-hour flight from most major gateways in Canada, Nunavut is an ideal conference, meeting and retreat destination. Give your meetings an unparalleled look and feel in the heart of Canada’s Arctic. With breathtaking scenery and a local culture that will help you reconnect with the land around you, come by our booth to learn about how our knowledgeable team can help you create an unforgettable experience.

nyC & CoMPany810 Seventh Avenue New York, NY, 10019 USAP: 212-484-1200nycgo.comAlso Exhibiting: Denihan Hospitality, Flatotel, Hilton Family of New York City, The London NYC, Marriott International, Shackman Associates New York, & The Waldorf AstoriaBooth #: 1523, 1525, 1527

oakwooD resort golf & sPaP.O. Box 400, 70671 Bluewater HighwayGrand Bend, ON, N0M 1T0P: 519-238-7357 F: 519-238-2377Booth #: 834

oCCiDental hotels anD resorts2 Bloor Street West, Suite 2601Toronto, ON, M4W 3E2P: 416-935-1297 F: 416-935-0939occidentalhotels.comBooth #: 2016

the olD Mill inn & sPa21 Old Mill RoadToronto, ON, M8X 1G5P: 416-236-2641 F: 416-236-0311oldmilltoronto.comBooth #: 1130

one king west hotel & resiDenCe1 King Street WestToronto, ON, M5H 1A1P: 416-548-8100 F: 416-548-8101onekingwest.comBooth #: 1038Enter One King West Hotel & Residence and discover an oasis of hospitality marked by genuine warmth and personalized service. Architecturally inspiring and ideally located, our Ontario Heritage building seamlessly blends modern amenities, timeless elegance and true convenience. One King West offers guests more than just a prestigious address. It is a hotel to call home.

orient-exPress205 Meeting StreetCharleston, SC, 29401 USAP: 843-724-8137 F: 843-937-9024Booth #: 1422

Through their generous support, over 35 senior planners (buyers) from across Canada are able to attend the 2011 IncentiveWorks show.

IncentiveWorks would like thank the following industry partners who have come together to support the 2011 Hosted Buyers Program.


EXHIBITOR LISTINGS


ottawa tourisM130 Albert Street, Suite 1800Ottawa, ON, K1P 5G4P: 613-237-5150 F: 613-237-7339ottawatourism.caAlso Exhibiting: Brookstreet Hotel, Canadian Museum of Civilization, Canadian Museum of Nature, Chateau Cartier, Hilton Lac-Leamy, Le Nordik - Nature Spa, Lord Elgin, Ottawa Convention Centre, Ottawa Marriott, Simply DMC, The Albert at Bay Suite HotelBooth #: 908, 910, 912, 914, 916

PalaCe resortsKm 21 Carretera Cancun Puerto Morelos SM 47 MZA 8Cancun, QR, 77500 MexicoP: 416-566-7433 F: 905-248-3743Booth #: 1827

PalM beaCh ConVention & Visitors bureau1555 Palm Beach Lakes Boulevard, Suite 800West Palm Beach, FL, 33401 USAP: 561-233-3000palmbeachfl.comBooth #: 1631

PalM sPrings Desert resorts CVa10001 South Glen RoadPotomac, MD, 20854 USAP: 760-770-9000 F: 760-770-9001palmspringsusa.comBooth #: 1731

Pan PaCifiC VanCouVer300-999 Canada Place Vancouver, BC, V6C 3B5P: 604-662-8111panpacificvancouver.comBooth #: 612

PanaMa tourisM authoritySamuel Lewis AvenuePanama, Panama 0816, PanamaP: 507-526-7000 F: 507-526-7131visitpanama.comBooth #: 1930, 1932

Pantages hotel toronto Centre & CosMoPolitan hotel toronto200 Victoria Street, Toronto, ON, M5B 1V8P: 416-362-1777 F: 416-214-5618pantageshotel.com / cosmotoronto.comBooth #: 1123, 1125, 1222, 1224

PC/ naMetag, inC.124 Horizon DriveVerona, WI, 53593 USAP: 800-233-9767 F: 800-233-9787pcnametag.comBooth #: 1832

Pegasus hosPitality grouP1601 Lakeshore Boulevard WestToronto, ON, M6K 3C1P: 416-533-1573 F: 416-533-7600pegasushospitality.caAlso Exhibiting: Palais Royale Ballroom, The Food Studio, Grand Luxe Boutique, Casa LomaBooth #: 1136

PeliCan hill22701 Pelican Hill Road SouthNewport Coast, CA, 92657 USAP: 949-467-6800 F: 949-467-6888pelicanhill.comBooth #: 1735

Peterborough & the kawarthas tourisM1400 Crawford Drive Peterborough, ON, K9J 7B8P: 705-743-0777 F: 705-743-3093Booth #: 911

PlayDiuM99 Rathburn Road W, Mississauga, ON, L5B 4C1P: 905-273-9000 F: 905-273-4222playdium.comBooth #: 1132

PluM gift CoMPany235 Carlaw Avenue, Suite 405Toronto, ON, M4M 2S1P: 416-916-8645plumgiftco.comBooth #: 2216


EXHIBITOR LISTINGS


Portables Plus ltD.2700 Dufferin Street, Unit 87Toronto, ON, M6B 4J3P: 416-638-0828 F: 416-638-3548portablesplus.comBooth #: 2013

Porter airlines inC.Billy Bishop Toronto City AirportToronto, ON M5V 1A1P: 1-888-619-8622 F: 416-203-8150flyporter.comBooth #: 1113, 1115, 1212, 1214Porter offers group, conference and charter services. Porter Airlines is Canada’s third largest scheduled carrier, based at Billy Bishop Toronto City Airport. Porter is committed to offering speed, convenience and service as part of a premium travel experience. A refined journey begins on the ground with comfortable airport lounges and service-oriented team members. The experience continues seamlessly in the air with spacious interiors and well-appointed crew. Passengers enjoy complimentary services, including free in-flight wine, beer and premium snacks, all aboard modern aircraft.

Prestige hotels & resorts516 Lawrence Avenue Kelowna, BC, V1Y 6L7P: 250-860-5858 F: 250-860-8053prestigehotelsandresorts.comBooth #: 622

PsaV Presentation serViCes200 Trowers Road, Unit 8Vaughan, ON, L4L 5Z8P: 647-723-7087 F: 905-264-3693ps-av.caBooth #: 1030, 1032

Puerto riCo ConVention bureauP.O. Box 4668 #73279New York, NY, 10163-4668 USAP: 917-463-4402 F: 917-546-9038meetpuertorico.comAlso Exhibiting: Wyndham Rio Mar, El Conquistador Resort, Hilton San Juan Cluster Properties, Castillo Sightseeing Tours & Travel DMCBooth #: 1913, 1915

raDisson resorts aruba & st. Martin38 Hazel Drive, Pittsburgh, PA, 15228 USAP: 763-213-3192 F: 954-491-8004radisson.com/arubaAlso Exhibiting: Radisson Blu Resort, Marina & Spa-St. MartinBooth #: 1925

renDez-Vous freDeriCton (freDeriCton tourisM)11 Carleton Street, P.O. Box 130Fredericton, NB, E3B 4Y7P: 506-460-2041rendez-vousfredericton.caBooth #: 737

resort to the best234 Eglinton Avenue East, Suite 503Toronto, ON, M4P 1K5P: 416-322-7824 F: 416-322-7381Booth #: 1837

reVeal Marketing grouP6175 Tomken Road, Unit 8Mississauga, ON, M9R 1B1P: 905-795-3327 revealgroup.caBooth #: 1127, 1226Reveal Marketing Group is your answer to exhibiting excellence. Our highly skilled & experienced team enables us to fulfill your marketing needs across North America. Our services and products include tradeshow exhibits (sales, rentals, service and logistics), in-house graphic design, retailx custom projects, POP displays and incentive products. For a full list of our clients & services we welcome you to visit our website where you can see how we can help you reach your true potential.

riMroCk resort hotel300 Mountain Avenue, P.O. Box 1110Banff, AB, T1L 1J2P: 403-762-1852 F: 403-765-1842rimrockresort.comBooth #: 719

the ritz-Carlton hotel CoMPany l.l.C1535 Broadway, 49th FloorNew York, NY, 11561 USAP: 212-888-6800 F: 212-888-6212ritzcarlton.comBooth #: 1216, 1218

roCk the stars1079 West AvenueMississauga, ON, L5E 1W1P: 905.891.0289rockthestars.comBooth #: 1025Engage, Motivate and Inspire! Award winning team building and interactive entertainment that allow groups to experience the thrill of playing in a rock band. Flexible, high impact programs designed to drive results. Available anywhere in North America with offices in Canada and the United States. An unforgettable experience that builds great teams and appeals to everyone. Turn your stars into rock stars!

rosewooD hotels & resorts330 Seventh Avenue, Suite 902New York, NY, 10001 USAP: 646-277-5703 F: 212-593-2252rosewoodhotels.comAlso Exhibiting: The Carlyle, NYC - Rosewood Hotel Georgia, Vancouver - Caneel Bay, St. John USVI - Rosewood Little Dix Bay, Virgin Gorda, BVI - Jumby Bay, Antigua - Las Ventanas Al Paraiso, Los Cabos, Mexico - Rosewood Mayakoba, Riviera Maya, MexicoBooth #: 1519, 1618

royal Caribbean international1080 Caribbean WayMiami, FL, 33132 USAP: 800-762-0458royalcaribbeanincentives.comBooth #: 1437

russkie ProstoriMoika Embankment 82, office #22190000 St. Petersburg, RussiaP: 7-812-703-44-00 F: 7-812-703-56-52russkie-prostori.comBooth #: 1513, 1515, 1517, 1612, 1614, 1616

saint John Destination Marketing15 Market Square, 11th Floor City HallSaint John, NB, E2L 1E8P: 506-658-2990 F: 506-632-6118discoversaintjohn.comBooth #: 733

san Diego ConVention & Visitors bureau2215 India Street, San Diego, CA, 92115 USAP: 619-557-2817 F: 619-696-9371sandiego.comBooth #: 1730

sanDals & beaChes resorts unique VaCations4211 Yonge Street, Suite 320Toronto, ON, M2P 2A9P: 416-223-0028 F: 416-223-3306sandals.comBooth #: 1912, 1914

saVoya | global ChauffeureD serViCes1845 Woodall Rodgers Freeway STE 1725Dallas, TX, 75201P: 214-969-0000 F: 214-526-4677savoya.comBooth #: 1633


EXHIBITOR LISTINGS


sCotiabank ConVention Centre niagara6815 Stanley AvenueNiagara Falls, ON, L2G 3Y9P: 888-997-6222 F: 905-357-6212fallsconventions.comBooth #: 925

sCottsDale ConVention anD Visitors bureau4343 North Scottsdale Road, Suite 170Scottsdale, AZ, 85251 USAP: 480-949-2164 F: 480-421-9733meetinscottsdale.comAlso Exhibiting: AZA Events, Enchantment Resort & Mii Amo Spa Sedona, Fairmont Scottsdale Princess, Montelucia Resort & Spa, Sanctuary Resort & Spa on Camelback Mountain, Talking Stick Resort, and The Westin Kierland Resort & SpaBooth #: 1723, 1725, 1822, 1824

seaDreaM yaCht Club601 Brickell Key Drive, Suite 1050Miami, FL, 33131 USAP: 800-707-4911 F: 305-631-6110seadreamcharter.comBooth #: 1430

sears inCentiVes290 Yonge Street, Suite 700Toronto, ON, M5B 2C3P: 866-297-5603searsincentives.caBooth #: 2110

seleCt grouP Marketing277 Fairlawn AvenueToronto, ON, M5M 1T2P: 416-322-6018 F:416-489-2983sgm-canada.comAlso Exhibiting: BBC Destination Management, Effetto Italy, Gemini, Ovation Global DMC, Portugal Travel Team, Premio Incentives, Russkie Prostori, Senator Travel Meetings & Incentives, SpectraBooth #: 1513, 1515, 1517, 1612, 1614, 1616

senator traVel Meetings & inCentiVesKorunní 810, Budova D101 00 Praha 10, Czech RepublicP: 420-267-090-540 F: 420-267-090-548senatortravel.euBooth #: 1513, 1515, 1517, 1612, 1614, 1616

shangri-la hotel, VanCouVer1128 West Georgia StreetVancouver, BC, V6A 4H3P: 604-661-3334shangri-la.comBooth #: 616

sheraton on the falls 5875 Falls Avenue Niagara Falls, ON, L2G 3K7P: 905-374-4445 F: 905-371-9069sheratononthefalls.com Also Exhibiting: Falls Avenue ResortBooth #: 923

sheraton Parkway toronto north hotel & suites600 Highway 7 EastRichmond Hill, ON, L4B 1B2P: 905-695-2822 F: 905-882-3100sheratonparkway.comBooth #: 1037

silVerbirCh hotels & resorts1600-1030 West Georgia StreetVancouver, BC, V6E 1G1P: 905-361-9559 F: 604-689-8167greatcanadianhotels.comAlso Exhibiting: Radisson Calgary, Radisson CanmoreBooth #: 623

silVersea Cruises110 East Broward Boulevard, Suite 2300Fort Lauderdale, FL, 33301 USAP: 954-468-3028silversea.comBooth #: 1433Silversea Cruises is recognized as an innova-tor in the luxury cruise-line industry, offer-ing guests large-ship amenities aboard its intimate, all-suite vessels: Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper and Silver Spirit. With the inclusion of the expedition ship Silver Explorer, Silversea Cruises’ itineraries encompass all seven continents and feature worldwide luxury cruises to the Mediterranean, Caribbean, both polar regions and over 450 fascinating destinations in between.

skyline hotels & resorts154 University Avenue, Suite 200Toronto, ON, M5H 3Y9P: 416-368-2572 ext. 2255 F: 416-368-2572skylinehotelsandresorts.comAlso Exhibiting: Deerhurst Resort, Horseshoe Resort, Pantages Hotel Toronto Centre & Cosmopolitan Hotel TorontoBooth #: 1123, 1125, 1222, 1224Urban chic to country retreats, Skyline Hotels & Resorts gives planners a uniquely complete collection of Ontario meeting options featuring downtown Toronto’s Pantages Hotel, at centre stage in the Yonge-Dundas entertainment dis-trict, and the Cosmopolitan Hotel in the finan-cial core. An hour from the city, adventure-packed Horseshoe Resort brings new meaning to team building and, in Muskoka, lakeside landmark Deerhurst Resort & Conference Centre welcomes the world. Discover your Skyline Meeting.

sPeakers’ sPotlight179 John Street, Suite 302Toronto, ON, M5T 1X4P: 416-345-1559 F: 416-345-9589speakers.caBooth #: 1018

starwooD hotels & resorts worlDwiDe, inC.9841 Airport Boulevard, Suite 812Los Angeles, CA, 90045 USAP: 914-640-8100starwoodhotels.comBooth #: 1313, 1315, 1317, 1319, 1412, 1414, 1416, 1418Starwood Hotels & Resorts Worldwide, Inc. is a leading hotel and leisure company with 1,000 properties in 100 countries. Our renowned brands: St. Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Meridien, Aloft and Element SM. Please visit the Starwood booth at IncentiveWorks to connect with friends and meet new ones.

the sutton PlaCe granDe hotels grouP955 Bay StreetToronto, ON, M5S 2A2P: 416-924-9221 F: 416-924-1778suttonplace.comBooth #: 1116

switzerlanD ConVention anD inCentiVe bureau608 Fifth Avenue, Suite 202New York, NY, 10020 USAP: 212-757-5944 F: 212-262-6116myswitzerland.com/meetingsBooth #: 1538

taboo resort golf & sPa1209 Muskoka Beach RoadGravenhurst, ON, P1P 1R1P: 705-687-2233 F: 705-687-7860tabooresort.comBooth #: 1231, 1233

teaM winniPeg300-259 Portage AvenueWinnipeg, MB, R3B 2A9P: 204-954-1993 F: 204-942-4043tourismwinnipeg.com/teamwinnipegBooth #: 608, 610

thoMPson toronto550 Wellington Street WestToronto, ON, M5V 2V4P: 416-640-7778 F: 416-640-7779thompsonhotels.comBooth #: 1114


EXHIBITOR LISTINGS


the toronto Congress Centre650 Dixon RoadToronto, ON, M9W 1J1P: 416-245-5000 F: 416-245-4923torontocongresscentre.comBooth #: 1031, 1033

tourisM CanMore kananaskisP.O. Box 8608Canmore, AB, T1W 2V3P: 403-609-9528 F: 403-678-1296tourismcanmore.comBooth #: 723

tourisM kelowna1626 Richter Street, Suite 214Kelowna, BC, V1Y 2M3P: 250-861-1515tourismkelowna.comBooth #: 624, 626Also Exhibiting: Delta Grand Okanagan Resort, Hotel Eldorado, Coast Capri Hotel, Mission Hill Family Estate

tourisM kingston945 Princess Street, c/o Innovation ParkeKingston, ON, K7L 3N6P: 613-544-2725 ext. 7221 F: 613-546-2882kingstoncanada.comBooth #: 913

tourisM lonDon267 Dundas Street, Suite 201London, ON, N6A 1H2P: 519-661-6376 F: 519-661-6160londontourism.caAlso Exhibiting: Hilton London, London Convention CentreBooth #: 831, 833

tourisM MonCton65 Main StreetMoncton, NB, E1C 1E8P: 506-389-5913 F: 506-859-2629Booth #: 735

tourisM riChMonD205 South Tower, 5811 Cooney RoadRichmond, BC, V6X 3M1P: 604-821-5480tourismrichmond.com/meetingsAlso Exhibiting: Vancouver Airport Marriott Hotel, River Rock Casino ResortBooth #: 618

tourisM sault ste. Marie99 Foster Drive, Level 3Sault Ste Marie, ON, P6A 5X6P: 705-759-5448 F: 705-541-7371saulttourism.comBooth #: 838

tourisM thunDer bay53 South Water StreetThunder Bay, ON, P7C 5K4P: 807-625-2564 F: 807-625-3789visitthunderbay.comBooth #: 836

tourisM toronto207 Queen’s Quay West, Suite 405Toronto, ON, M5J 1A7P: 416-203-2600 F: 416-203-6753seetorontonow.com/meetingplannersBooth #: 1011, 1013, 1110, 1112Tourism Toronto: Our award-winning ser-vice was ranked #1 among 46 cities in North America for “Superior Convention and Visitors Bureau / Destination Marketing Organization” by meeting planners. Come visit our booth and see why we’ve won the top spot, and how we can make your meeting a success in Toronto.

tourisM VanCouVer200 Burrard Street, Suite 210Vancouver, BC, V6C 3L6P: 604-682-2222tourismvancouver.comAlso Exhibiting: Fairmont Waterfront, Four Seasons Hotel Vancouver, Hotel Indigo Vancouver, Rocky Mountaineer, The Listel Hotel, Vancouver Convention CentreBooth #: 509, 511, 513

tourisM ViCtoria31 Bastion Square, 4th FloorVictoria, BC, V8W 1J1P: 250-414-6999 F: 250-361-9733tourismvictoria.comAlso Exhibiting: Adrena Line Zipline Adventure Tours, Delta Victoria Ocean Pointe Resort and Spa, Inn at Laurel Point, The Oswego Hotel, Victoria Marriott Inner HarbourBooth #: 523, 525, 527

tourisM whistler4010 Whistler WayWhistler, BC, V0N 1B4P: 604-932-3928 F: 604-932-7231whistler.com/meetingsBooth #: 515, 517Also Exhibiting: Fairmont Chateau Whistler, Hilton Whistler Resort & Spa, Max West Marketing Inc., Nita Lake Lodge, Pacific Destination Services, The Westin Resort & Spa, Whistler

tourisMe Montréal1555 Peel Street, Suite 600Montréal, QC, H3A 3L8P: 514-844-2203tourisme-montreal.orgAlso Exhibiting: Centre Mont-Royal, Delta Centre-Ville, Ritz-Carlton Montréal, Hôtel St-Paul, Hyatt Regency Montréal, Le Palais des Congrès de Montréal, Montréal Marriott Château Champlain, Old Port of Montréal/Montréal Science Centre, Sofitel MontréalBooth #: 809, 811, 813, 815, 817

tourisMe québeC100 Front Street East, Suite 301Toronto, ON, M5A 1E1P: 416-203-6651 F: 416-203-3449bonjourquebec.comAlso Exhibiting: Québec City Tourism, Québec City Convention Centre, Hilton Québec, Hôtel 71, Fairmont Château Frontenac, Forum Québec DMC, Eastern Townships Tourism, Sherbrooke Exhibiton Center, Destination Sherbrooke, Tourisme MontérégieBooth #: 823, 825, 827, 922, 924, 926

tourist offiCe of sPain2 Bloor Street WestToronto, ON, M4W 3E2P: 416-961-4079 ext. 24 F: 416-961-1992Booth #: 1533

traVeloDge CanaDa13-3120 Rutherford Road, Suite 313Vaughan, ON, L4K 0B2P: 905-893-9944 F: 905-893-9922travelodge.caBooth #: 818

treMblant resort assoCiation161 Rue Cure DeslauriersMont-Tremblant, QC, J8E 1C9P: 819-681-5881 F: 819-681-5882tremblant.caBooth #: 824

truMP hotel ColleCtion401 North Wabash AvenueChicago, IL, 60611 USAP: 312-588-8052 F: 312-588-8001trumphotelcollection.comBooth #: 1117, 1119

tuMlare MiCe & sPort615 Boston Post RoadSudbury, MA, 01776 USAP: 978-579-0020tumlare.comAlso Exhibiting: Benoit CavardBooth #: 1638

two Crazy laDies inC.604 Gordon Baker RoadToronto, ON, M2H 3B4P: 416-494-2244 F: 416-494-2272twocrazyladies.comBooth #: 2011

44 MeetingsCanada.com/IncentiveWorks Listings Updated as of June 27, 2011

EXHIBITOR LISTINGS

NEw EXHIBITORS aRE STILL BEING addEd! cHEck

fOR mORE updaTES

u.s. Virgin islanDs9251-8 Yonge Street, Suite 801Richmond Hill, ON, L4C 9T3P: 905-927-0038 F: 905-927-0224visitusvi.comBooth #: 1917, 1919The U.S. Virgin Islands is comprised of three distinctive Caribbean islands, offering unpar-alleled accommodations for incentive pro-grammes, and world-class facilities for meeting programmes. Experienced meeting planners will help make meetings a success, whether hosting a small group or the whole company, on St. Croix, St. John or St. Thomas.

Valentin iMPerial MayaCarretera Chetumal - Puerto Juarez km 311Playa del Carmen, QR, 77710 MexicoP: 52-984-206-3660 F: 52-984-206-3675Booth #: 2026

Vintage hotels526 Regent StreetNiagara-on-the-Lake, ON, L0S 1J0P: 905-468-2195 F: 905-468-8646vintage-hotels.comBooth #: 931, 933Meet in Niagara-on-the-Lake at Queen’s Landing, Pillar and Post, Prince of Wales or Millcroft Inn & Spa in Caledon. CAA/AAA four diamond. Ontario’s #1 Hotel (Conde Nast Gold List 2011). Unique destinations for groups up to 400, with 35,000 sq. ft of meeting space, 374 guestrooms in Niagara. 1-888-669-5566, vintage-hotels.com.

Visit britain551 Fifth AvenueNew York, NY, 10176 USAP: 212-850-0321visitbritain.comBooth #: 1530, 1532

Visit floriDa2540 West Executive Center Circle, Suite 200Tallahassee, FL, 32301 USAP: 850-205-3838 F: 850-201-6905meetings.visitflorida.comAlso Exhibiting: Experience Florida, Inc., Greater Fort Lauderdale CVB, Visit OrlandoBooth #: 1622, 1624, 1626

Visit newPort beaCh inC.1200 Newport Center Drive, Suite 120Newport Beach, CA, 92660 USAP: 949-719-6100 F: 949-719-6101visitnewportbeach.comBooth #: 1737

Visit st. Catharines125 Carlton Street, P.O. Box 29047St. Catharines, ON, L2R 7P9P: 888-558-8840 F: 905-684-0049visitstcatharines.caBooth #: 939

VMC grouP1283 North Service Road East, Unit 1Oakville, ON, L6H 1A7P: 905-287-4862vmcgroupinc.comBooth #: 1137

walt Disney worlD resort P.O. Box 10,000Lake Buena Vista, FL, 32830 USAP: 407-566-4890 F: 407-566-4879disneymeetings.comBooth #: 1826

waterloo regional tourisM Marketing CorPoration79 Joseph StreetKitchener, ON, N2G 1J2P: 519-585-7517 F: 519-585-7893Booth #: 917

the watersiDe inn15 Stavebank Road SouthMississauga, ON, L5G 2T2P: 905-891-7770watersideinn.caBooth #: 1036

westbury national show systeMs772 Warden AvenueToronto, ON, M1L 4T7P: 416-752-1371 F: 416-752-1382westbury.comBooth #: 703, 705, 802, 804Westbury National Show Systems Ltd. is Canada’s finest full-service entertainment technology company. For over thirty years, WNSS has been a North American leader in supplying premium production, design, and installation services to our diverse clientele: show producers, event managers, corporations, theatres, houses of worship, government & civic organizations, schools, charity fundraisers, fashion shows, retail stores, and stadiums.

westJet6085 Midfield RoadToronto, ON, L5P 1A2P: 416-481-2462 F: 416-322-0696Booth #: 1232

white oaks ConferenCe resort & sPa253 Taylor Road SS #4Niagara-On-The-Lake, ON, L0S 1J0P: 905-704-5680 F: 905-688-8487whiteoaksresort.comBooth #: 930, 932White Oaks Conference Resort is one of the country’s largest IACC-recognized conference centres offering more than 60,000 sq.ft. of space and 220 beautifully appointed guestrooms. Meetings rooms are fresh, clean, full of natural light and all offer the opportunity to step out to the beautiful gardens for a quick break. A true learning centre, serviced by several on-staff Certified Meeting Professionals in the heart of wine country, Niagara-On-The-Lake.

wine awakenings54 Bolster LaneUxbridge, ON, L9P 1X6P: 877-595-5678wineawakenings.comBooth #: 2027

worlD Marketing grouP4444 West Lake Harriet Parkway, Suite 10Minneapolis, MN, 55410 USAP: 612-925-4432 F: 612-925-0955worldmarketinggroup.comBooth #: 1541

worlD yaCht llC.Pier 81, West 41st and the Hudson RiverNew York, NY, 10036 USAP: 212-630-8153 F: 212-630-8899worldyacht.comBooth #: 1438

worlDwiDe traVel & Cruise assoCiation150 South University Drive, Street EastPlantation, FL, 33324 USAP: 954-452-8800 F: 954-446-9008cruiseco.comAlso Exhibiting: Regent Seven Seas Cruises, Windstar Cruises, All Discovery CruisingBooth #: 1432

up TO THE

mINuTE

LISTINGS!


EXHIBITOR LIST


assoCiationsCanadian Association of Exposition ManagementCanadian Association of Professional SpeakersCanadian Hotel Marketing and Sales Executives (CHMSE)Canadian Society of Professional Event Planners (CanSPEP)Canadian University and College Conference Organizers AssociationHotel Association of CanadaIACC Canada (International Association of Conference Centres)ISES CanadaMeeting Professionals International Toronto ChapterMeeting Professionals International Foundation CanadaProfessional Convention Management Association (PCMA) Canada East ChapterSITE Canada

CanaDaAir CanadaAllstream Centre at Exhibition PlaceAltima Concept DMCAmericana Conference Resort & SpaBanff Lake Louise TourismBlue Mountain ResortBMO Financial Group Institute for LearningBram & Bluma Appel Salon at the Toronto Reference LibraryThe Briars Resort Spa & Conference CentreCaesars WindsorCanadian Outback Adventures & EventsCasino RamaCenter Stage AVCentre for Dialogue/Delta Vancouver SuitesChoose LethbridgeCineplex EntertainmentCosmopolitan Hotel & ResidencesCranberry Golf ResortCrowne Plaza Toronto AirportDeerhurst ResortDestination HalifaxDestination St. John’sEdmonton TourismEMA Marketing Ltd.The Estates of SunnybrookExposoft SolutionsFallsview Hotel GroupFlight CentreFluid Event Management SolutionsFour Points By Sheraton Co-op OntarioFrontier Team BuildingThe Glenmore Inn & Convention CentreGreat Wolf Lodge Groupe Germain Hard Rock Café TorontoHarrison Hot Springs Resort & SpaHockley Valley ResortHorseshoe ResortHotel Grand PacificInternational Centre

JPdL Inc.Kempenfelt Conference Centre, BarrieLucky Strike LanesLuxury CoachMarriott Gateway on the FallsMassey Hall & Roy Thomson HallMeeting EncoreMeetings & Conventions CalgaryMeetings & Conventions Prince Edward IslandMetro Toronto Convention CentreThe Multisoft GroupNational Speakers BureauNiagara Falls TourismNiagara Parks CommissionNottawasaga Inn ResortNunavut TourismOakwood Resort Golf & SpaThe Old Mill Inn & SpaOne King West Hotel & ResidenceOttawa TourismPan Pacific VancouverPantages Hotel Toronto CentrePegasus Hospitality GroupPeterborough & the Kawarthas TourismPlaydiumPorter Airlines Inc.Prestige Hotels and ResortsPSAV Presentation ServicesRendez-Vous Fredericton (Fredericton Tourism)Reveal Marketing GroupRimrock Resort HotelRock the StarsSaint John Destination MarketingScotiabank Convention Centre NiagaraShangri-La Hotel, VancouverSheraton on the FallsSheraton Parkway Toronto North Hotel & SuitesSilverbirch Hotels & ResortsSpeakers’ SpotlightThe Sutton Place Grande Hotels Group Taboo Resort Golf & SpaTeam WinnipegThompson TorontoThe Toronto Congress CentreTourism Canmore KananaskisTourism KelownaTourism KingstonTourism LondonTourism MonctonTourism RichmondTourism Sault Ste. MarieTourism Thunder BayTourism TorontoTourism VancouverTourism VictoriaTourism WhistlerTourisme MontréalTourisme QuébecTremblant Resort AssociationVintage HotelsVisit St. CatharinesVMC Group Waterloo Regional Tourism Marketing CorporationThe Waterside InnWestbury National Show SystemsWestJet

White Oaks Conference Resort & Spa

CaribbeanAir Canada VacationsAMResortsThe BahamasBarceló Hotels & ResortsBermuda Department of TourismCayman Islands Department of TourismCuba Convention Bureau / Cuba Tourist BoardDominican Republic TourismExcellence Group Luxury ResortsFamtour PromotionFiesta Americana Hotels & Resorts of MexicoHalf Moon Rose Hall, Jamaica RockResorts Coastal CollectionIberostar Hotels & ResortsJamaica Tourist BoardMelia Hotels InternationalMexico Tourism BoardNoliTours & Transat HolidaysOccidental Hotel & ResortsPalace ResortsPanama Tourism AuthorityPuerto Rico Convention BureauRadisson Resorts Aruba & St. MartinResort To The BestSandals & Beaches Resorts Unique Vacations U.S. Virgin IslandsValentin Imperial Maya

ChainsAssociated Luxury Hotels InternationalCarlson HotelsDelta Hotels and ResortsFairmont / Raffles / SwissôtelFour Seasons Hotels & ResortsHilton WorldwideHyatt Hotels & ResortsInterContinental Hotels GroupLoews HotelsLuxe Worldwide HotelsMandarin Oriental Hotel GroupMarriott International Inc.Novotel CanadaOrient-ExpressThe Ritz-Carlton Hotel Company LLCRosewood Hotels & ResortsSelect Group MarketingSkyline Hotels & ResortsStarwood Hotels & Resorts Worldwide, Inc.Travelodge CanadaTrump Hotel Collection

Cruise3D DestinationsBuy the SeaRoyal Caribbean InternationalSeaDream Yacht ClubSilversea CruisesWorld YachtWorldwide Travel & Cruise Association

euroPeBaskow & Associates, a Global Events partner

Bixel & Company, a Global Events partnerCreatur, a Global Events partnerThe DMC GroupEuromic Events & Destination ManagementGeminiGeneva Tourism & Convention BureauGuoman & Thistle HotelsHistoric Royal PalacesIcelandair/Iceland TravelLondon & PartnersMacTisell World Partners, Inc.Russkie ProstoriSenator Travel Meetings & IncentivesSwitzerland Convention and Incentive BureauTourist Office of SpainTumlare MICE & SportVisit BritainWorld Marketing Group

PreMiuMsAmerican Express CanadaBrash AvenuesCapital Promotions Giftcertificates.ca, a division of Moneris Solutions CorporationHammacher SchlemmerIncredible NoveltiesMadison Avenue SignsMaui Jim Canada, ULCPlum Gift CompanyPortables Plus Ltd.Sears IncentivesTwo Crazy Ladies IncWine Awakenings

usaAlliedPRA Destination ManagementCventDestination Hotels & ResortsGlobal Events PartnersGrand Resorts Cap CanaGreater Miami Convention & Visitors BureauGreater Phoenix Convention & Visitors BureauHawaii Visitors & Convention BureauKSL ResortsLas Vegas Convention and Visitors AuthorityMaverick Aviation GroupMeadowood Napa ValleyMiami Air InternationalNew Orleans CVBNYC & CompanyPalm Beach Convention & Visitors BureauPalm Springs Desert Resorts CVAPC/ Nametag, IncPelican HillSan Diego Convention & Visitors BureauSavoya | Global Chauffeured ServicesScottsdale Convention and Visitors BureauVisit FloridaVisit Newport Beach Inc.Walt Disney World Resort

Questions about attending? Contact Jacqueline Vistorino, Event Manager at 416-442-5600 x3213 or [email protected]

Customize your show experience Pre-book aPPointments!Don’t miss the opportunity to connect with the Exhibitors you want. Book an appointment with them before the show. Upon registering you will receive a custom link to begin booking appointments for the show. Don’t worry if appointments aren’t your style, you can still walk the show if you prefer. Try our appointment tool for your chance to win a $250 Holt Renfrew gift card. Details can be found online.

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Find more on the web

Up-to-the-minute exhibitors list Great rates on hotel and travel Interactive Zone details — you won’t want to miss them! Interactive Stage Highlights Follow us for news and updates to stay connected:

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Register for the showTrade show admission is free for buyers. Education Passes are only $69 each, plus HST. At this price, you can afford to bring the whole office! Each pass includes all education sessions, two lunch vouchers (one for each day of the show) and free subscriptions to M&IT magazine and M&IT-e, our weekly e-newsletter.

REgiSTER OnlinE: Click on Show Info, then select Register!

Cancellation: Passes are non-refundable, but may be transferred. To transfer your pass, please contact our registration company at [email protected] or by phone at 1-888-780-9825. Passes may not be shared.


attenDinG the show


EDUCATION SCHEDULE

8:30 AM Social Media: Ready, Set,

Engage!Kevin Durkee

Using Mobile Apps Before and For Your

EventJoseph Lo

Leadership in the Changing

World of the Meeting

Professional, Part 1

Terri Breining

Collaboration Nation: Creating

Interactive and Engaging

Events that Speak to Every

GenerationSeth Mattison

The Art of SpinKen Wong

9:30 AM25 Ways to Save

BIG!Marsha Jones

30 Days and Counting…

Helen Van Dongen and Anita Kuhn

10:30 AMKeynote

Disciplined DreamingJosh Linkner

11:30 AM

TU

ES

DA

y,

AU

gU

ST

23

8:45 AM

Crisis Plan Must-haves

Tyra Hilliard

Events in a Business

ContextLes Selby

Leadership in the Changing

World of the Meeting

Professional, Part 2

Terri Breining

9:30 AM

10:30 AM KeynoteFL!P: Creative

Strategies for Turning

Challenge into Opportunity

Peter Sheahan11:30 AM

wE

DN

ES

DA

y,

AU

gU

ST

24

VISIT TO rEgISTEr TODAy!

INCENTIVEwOrkS EDUCATION SCHEDULE


kEyNOTES

kEyNOTE SPEAkErS

Tuesday, August 23, 2011 10:30 AM – 11:30 AM, John w.H. Bassett Theatre

Disciplined Dreaming: A Five-Step System for Business CreativityPresented by Josh Linkner

Competitive advantage in the marketplace used to be defended with complex supply chains, high cost of entry and technological advances. Now, your business can be supplanted overnight by someone with a broadband connection and an idea. How are you re-tooling your organization for creativity? In this interactive talk, Josh shows you how to jump-start your creativity for business advantage. Come prepared to learn specific techniques to protect yourself from the competi-tion, create new products, and expand market share.

ABOUT JOSH As the founder and CEO of ePrize, Josh Linkner has led a revolution by dislodging the old guard and dominating the industry through disruptive innovation and creativity. ePrize, an award-winning technology firm, has produced over 5,000 industry-leading interactive promotions across 36 countries, for 74 of the Top 100 brands including Coca-Cola, Procter & Gamble and Microsoft. A highly sought-after keynote speaker and author, Linkner’s second book, Disciplined Dreaming: A Proven System for Breakthrough Creativity, offers a five-step process that will transform your organization—or your career—into a non-stop creativity juggernaut.

Wednesday, August 24, 2011 10:30 AM – 11:30 AM, John w.H. Bassett Theatre

FL!P: Creative Strategies for Turning Challenge into OpportunityPresented by Peter Sheahan

Change can be a good thing. Learn to embrace it. Break free from patterns of thinking that made you successful in the past, but could undermine your success in the future. Re-think what makes you competitive and improve your margins by driving non-sexy innovation and finding new and better ways to do what you do. Turn chaos into opportunity by leading the market in response to customer expectations and new technology. Be inspired to take the intelligent risks required to innovate and drive change! For a sneak peek, see page 18.

ABOUT PETEr Peter Sheahan has spent a decade teaching businesses how to flip their thinking and find op-portunity where others cannot. He believes that the real money gets made in the cracks, and that the opportunity for mind-blowing success is all around us. Peter has been honoured as Young Entrepreneur of the Year, in Aus-tralia, and was awarded the National Speakers Association Keynote Speaker of the Year, in 2006. He is the author of numerous books, including, Fl!p and Generation Y: Thriving and Surviving With Generation Y at Work. Peter’s success is driven by his ability to identify areas of untapped potential within organizations, develop the unique thought processes needed to profit from them, and then catalyze the key individuals to take the risks required to make it a reality.


SESSION DESCrIPTIONS

INCENTIVEwOrkS EDUCATION

Tuesday, August 23, 2011

8:30 AM – 9:15 AM

Social Media: Ready, Set, Engage!Presented by: Kevin DurkeeTarget audience: Planners with mid-level knowledge of social media

Social media has changed the game. Now, let’s make sure you’re in it. Attend this session and learn how to harness the power of tweets, check-ins and links to engage audiences before, during and after events. Expect case studies, tips and tricks and do’s and don’ts from Canada’s leading engagement firm.

Kevin Durkee is strategic consultant at Diamond Integrated Marketing and recently executive vice-presi-dent at The Jetstar Group. He

led the client services team at Jetstar, prior to its merger with Diamond Integrated Marketing, with such clients as PepsiCo, NFL Canada and Sennheiser. Diamond Integrated Marketing specializes in creating innovative marketing programmes that engage consumers with authentic brand experiences they want to share socially and with their communities.

Using Mobile Apps Before and For Your Event Presented by: Joseph LoTarget audience: Planners who are new to mobile apps

Smartphones can make a planner’s life eas-ier, especially with the wide array of mobile applications available. Attend this session and learn how mobile apps can save you time and headaches before your event and learn how to take your event programme mobile and create an app for your delegates.For a sneak peek, see page 20.

Joseph Lo is the founder of Encore Web Studios, a company specializing in websites and custom online registration systems for the

meeting planning industry. He is also the co-founder of FormTools.org and MeetingApps.com, the first directory for apps specific to the meetings industry.

9:30 AM – 10:15 AM

25 Ways to Save BIG!Presented by: Marsha Jones, CMP, CMMTarget audience: Planners—Junior and Intermediate Level

The meetings industry is showing signs of a strong recovery and business is starting to return to pre-recession levels. Hotels and suppliers have increased rates and prices. But planners’ budgets are slower to return to normal levels. In this 45-min session, you’ll learn how to save money with practi-cal tips and advice that will help you meet in the middle!

Marsha Jones, CMP, CMM, is the founder of MCC Planners Inc., a meeting, special events and destination management firm from 1988 to 2008. She

sold the company after 20 successful years to offer services in site selection, consulting and

training through her business, The Spot Inc. She was recently appointed director of sales and marketing for Luxury Coach. Marsha has held many key leadership positions for MPI, Site Canada, CHMSE and Tourism Toronto. She has also received honours as MPI Toronto Chapter Supplier (1990), Planner (1998), Volunteer of the Year (2002) and the Inaugural M&IT Hall of Fame Award for Industry Volunteer 2009. She is a past nominee for the MPI Marion N. Kershner Memorial Chapter Leader Award and has been featured in The Financial Post and CBC’s Venture.

9:30 AM – 10:15 AM

30 Days and Counting…Presented by: Helen Van Dongen, CMP, CMM and Anita Kuhn, CMPTarget audience: Planners who want sanity

Lead times keep shrinking and planners are asked to deliver events in less and less time. So how do you plan a successful event in a hurry? And how do you get the right partners on board, on such short notice? Attend this session and discover what you need to prepare before approaching a hotel when you’re under the gun—and learn what factors determine whether the hotel will accept your business. Walk away with concrete time-saving ideas and a template to help ensure speedy response times from your partners when you need it most.

Helen Van Dongen, CMP, CMM, recently served as director & head, global conference planning for RBC Capital Markets. She led a team

responsible for more than 200 events each year. She has 20 years experience in planning

and delivering high-level meetings. Helen has served as Chair of the MPI Foundation Canada Board of Trustees. She has taught the CMP Exam Review at MPI’s international conferences, has facilitated for PCMA’s Canada East Chapter, and continues to be a sought-after presenter and panelist at industry events.

Anita Kuhn, CMP, serves as director, Marriott Canadian sales office. Her team works with 16 hotels across the country, creating win-win

solutions for their clients and stakeholder hotels. Anita earned her CMP in Vancouver while working at the Vancouver Marriott Pinnacle, and continues to be committed to the growth of strong relationships with external and internal clients alike. Anita has been a member of MPI since 2000, and has served on a number of MPI and IMPAC industry panels.




Tuesday, August 23, 2011

8:30 AM – 10:15 AM

Collaboration Nation: Creating Interactive and Engaging Events that Speak to Every GenerationPresented by: Seth Mattison Target audience: Planners—All levels

In today’s meeting environment, ‘interactive’ is key. Participants are no longer content to sit back and learn, but want to be an active part of the process. But what does that mean to different generations showing up at your events? This presentation explores how meeting planners can create events that speak to everyone from the formal tradition-alist CEO down to the fickle Millennial intern. How can planners create more collaborative meetings by incorporating a variety of strat-egies from new room layouts to interactive technology? Join Millennial Seth Mattison as he helps you put this force to work while executing your next meeting.

Seth Mattison is a generation expert and speaker. Part of BridgeWorks’ multi-genera-tional team of experts and speakers, Seth was recently a

key contributor and served as the voice of the Millennials for the recently released book The M-Factor: How the Millennial Generation Is Rocking the Workplace. He has conducted numerous one-on-one interviews with both Millennials and top executives to discover firsthand the ways in which his generation is shaking up today’s business world. Seth’s keynote speeches and workshops offer valuable insights and actionable solutions that Traditionalists, Boomers, Gen Xers and Millennials can use to bridge generational gaps, become more productive, and achieve organizational success.

8:30 AM – 10:15 AM

The Art of SpinPresented by: Ken WongTarget audience: Planners—Intermediate and Senior Level

The art of salesmanship is being able to present your products or services in their most favourable light. Surprisingly, this is not always the same as presenting your prod-ucts’ strengths. In this session, Ken discusses the alternative ways for presenting any idea to clients and how to decide which one is right for you.

Ken Wong is an award-winning professor at the Queen’s School of Business and one of Canada’s most frequently cited marketing authorities. He is

the 2006 inductee into the Canadian Marketing Hall of Legends and a partner in Level 5 Strategic Brand Consulting, which was named on Profit Magazine’s list of 100 fast-growing firms. One of IncentiveWorks’ most popular speakers, Ken is an expert in marketing and business strategy and is a columnist for Meetings & Incentive Travel, Marketing and The Globe & Mail.

8:30 AM – 10:15 AM

Leadership in the Changing World of the Meeting Professional, Part 1Presented by: Terri Breining, CMP, CMMTarget audience: Senior planners with 10-plus years of experience

Calling all experienced planners! Want to become a more effective leader and create environments that are successful, profitable and enjoyable for all involved? Attend this highly interactive TWO-DAY workshop and learn the secrets to leadership success. By the end of Day 2, you’ll know how to identify blocks to effective leadership and how to handle them, how to determine who can increase your influence, how to enhance your own success by preparing and enabling those around you, and how to thrive as a leader in your business and your community.For a sneak peek, see page 23.

This session is open to planners with 10-plus years of experience only.

NOTE: This two-day workshop begins with Part 1 on Tuesday, Aug. 23, and continues with Part 2 on Wednesday, Aug. 24. Please ensure you’re able to attend both sessions.

Terri Breining, CMP, CMM, is a principal with Breining Group LLC, whose focus is facilitating, training and consulting in the meeting industry. She’s been

planning meetings around the globe since 1976. Prior to forming the Breining Group, Terri served as the founder and president of Concepts Worldwide, a meeting manage-ment firm headquartered in San Diego County for more than two decades. Terri has served as adjunct faculty for meeting planning programmes for universities throughout Southern California for over 20 years. She is a sought-after speaker, and co-author of Return on Investment in Meetings and Events. She served MPI as the Chairwoman of the International Board of Directors in 2003-2004. Most recently, she was inducted into the Convention Industry Council’s Hall of Leaders for 2010.




Wednesday, August 24, 2011

8:45 AM – 10:15 AM

Crisis Plan Must-HavesPresented by: Tyra Hilliard, Esq, CMPTarget audience: Planners—All levels

Regardless of the size or complexity of your event, you need a crisis plan. Attend this session and learn what you can and should be doing to be crisis-ready for any type of event. You’ll learn what every crisis plan needs, as well as what needs to be done before, during, and after every event. Leave this session with a crisis-planning framework and next steps to put your plan in place.

Tyra Hilliard, Esq., CMP, is an attorney, consultant, and educator providing legal counsel and services to meeting and event profession-

als. Tyra is one of very few practicing attorneys who also holds the Certified Meeting Professional (CMP) designation. As a professor at the University of Nevada, Las Vegas and The George Washington University, Tyra has taught graduate and undergraduate courses in meeting and event management in class, as well as online. Early in her career, Tyra worked in the meetings industry as a meeting planner, a catering manager, and an association executive. Her industry experience gives her a unique perspective on the legal and business aspects of meeting and event management.

8:45 AM – 10:15 AM

Events in a Business ContextPresented by: Les SelbyTarget audience: Planners—Intermediate and Senior Level

Businesses host events because they are a leading means of engaging clients, partners and employees in a memorable way. But events compete for attention and financial resources against a host of other market-ing activities. This session will look at how events can be presented in a context that is meaningful to those who make financial and policy decisions and how you can prove the business value of this form of experiential marketing.

Les Selby, CMP, CMM, has more than 20 years experience as a corporate, independent and third-party event manager. For seven years, he sat on the

board of directors for the MPI Toronto Chapter. Currently, he supports a team of event

managers and transportation coordinators as manager, strategic delivery at Carlson Marketing and sits on the event manage-ment advisory board at Fleming College. Les is a regular contributor to M&IT’s website MeetingsCanada.com, and his blog, Industry Insider, provides a jumping off point for his IncentiveWorks session.

8:45 AM – 10:15 AM

Leadership in the Changing World of the Meeting Professional, Part 2Presented by: Terri Breining, CMP, CMMTarget audience: Senior planners with 10-plus years of experience

Calling all experienced planners! Want to become a more effective leader and create environments that are successful, profitable and enjoyable for all involved? Attend this highly interactive TWO-DAY workshop and learn the secrets to leadership success. By the end of Day 2, you’ll know how to identify blocks to effective leadership and how to handle them, how to determine who can increase your influence, how to enhance your own success by preparing and enabling those around you, and how to thrive as a leader in your business and your community. For a sneak peek, see page 23.

This session is open to planners with 10-plus years of experience only.

NOTE: This two-day workshop begins with Part 1 on Tuesday, Aug. 23, and continues with Part 2 on Wednesday, Aug. 24. Please ensure you’re able to attend both sessions.

Terri Breining, CMP, CMM, is a principal with Breining Group LLC, whose focus is facilitating, training and consulting in the meeting industry. She’s been

planning meetings around the globe since 1976. Prior to forming the Breining Group, Terri served as the founder and president of Concepts Worldwide, a meeting manage-ment firm headquartered in San Diego County for more than two decades. Terri has served as adjunct faculty for meeting planning programmes for universities throughout Southern California for over 20 years. She is a sought-after speaker, and co-author of Return on Investment in Meetings and Events. She served MPI as the Chairwoman of the International Board of Directors in 2003-2004. Most recently, she was inducted into the Convention Industry Council’s Hall of Leaders for 2010.

Collect CE credits!Our in-depth education workshops meet the Convention Industry Council’s (CIC) time requirements for continuing education sessions and may qualify towards your certification/recertification. To qualify:

Register and attend any of our IncentiveWorks Education Workshops1. Keep your registration receipt2. Keep the session descriptions printed in the IncentiveWorks showguide3. Fill out the CMP Recertification Continuing Education form, downloadable from 4. conventionindustry.orgMatch the session to an area in the CIC Blueprint 5. Submit by the Oct. 14, 2011 deadline for recertification6.

For more information, visit the CIC’s website.


Attendee Survival Kit Trade shows and conventions combine education and networking. Planning your schedule, and preparing your show kit, will enable you to take advantage of everything that is offered. written by Gabrielle Spanton

Tips for success❍ register as early as possible, to receive your cre-dentials in advance. By doing this, you’ll be able to avoid lengthy lines on show days, and gain access to plenty of additional information that’s typically only available to registered attendees.

pre-show planning❍ study the layout of the trade-show/conference floor and make note of the location of the key suppliers you want to meet, in order to maximize the effectiveness of your time at the show.❍ Book appointments with suppliers in advance.❍ leave room in your agenda to meet at least two new suppliers or demo two new products.❍ use social media to advertise your attendance at the show, to create networking opportunities.❍ Don’t over-book yourself or run from one event to another. Suppliers are significantly invested in the show, so remember to be professional and respect their time as subject-matter experts.❍ Take advantage of the educational opportunities offered (even if you think you know it all, there is always something new to learn).❍ plan the time and location of all your lunch and coffee breaks well in advance.❍ plan on consuming low-carb snacks and meals, to avoid feeling sluggish and maintain your energy.❍ only rsVp to the events you will attend, should you be invited to attend supplier events around the show. Limit yourself to two per night and make sure to always pre-plan your ride home.❍ Monitor your consumption of alcoholic beverages. Know your limit and always stay within it.

show-Day Do’s❍ Begin the day on a positive note. Get a full night’s sleep, eat a healthy breakfast and arrive early.❍ come prepared: Carry a lightweight bag/knapsack, notebook, pen and flash drive.❍ wear business-casual attire (remember, you’re rep-resenting your brand among industry peers).❍ wear comfortable shoes and always keep a second, lightweight pair of shoes in your bag.❍ Display your name badge.❍ carry bottled water, protein bar or fruit, band aids (in case you don’t wear comfortable shoes), hand sanitizer, mints and business cards.❍ ensure your business cards are easily accessible in a pocket or in the back of your name-badge holder.❍ have your pDa charged and on ‘vibrate.’❍ attend all scheduled appointments on time.❍ carry the show agenda and floorplan with you, along with a list of your scheduled appointments, as well as the suppliers you want to meet. Be sure to check them off as you go.❍ have suppliers send materials to your office.❍ accept gifts (‘swag’) from suppliers whose prod-ucts you currently use or intend to use in the future.❍ Take a break to sit, recharge, review your schedule.❍ network—introduce yourself to three new people.❍ complete the show survey and after the show, always remember to send out thank-you notes.

— Guest columnist Gabrielle Spanton is director, business development, at Carlson Wagonlit Travel Meetings & Events, in Mississauga, Ont. E-mail: [email protected]

Gabrielle Spanton

❍ Take your laptop❍ Schedule back-to-back appointments❍ Miss pre-arranged meetings❍ Talk on your cell phone in an open location or

when meeting with a supplier❍ Interrupt suppliers when they’re meeting with

another attendee❍ Accept swag or gifts from exhibitors if you do

not intend to use their product or service

show-day don’ts

Let’s face it; we’ve all attended trade shows and conferences without proper preparation. We’ve wandered down the aisles in a daze, carrying heavy bags filled with brochures and swag, and when we sort through the contents back at the office, wonder why we collected half of the stuff. Sound familiar?

To optimize these opportunities, you need to approach trade-show or conference attendance with the same due diligence that goes into planning a meeting or event.

Documents

2011 IncentiveWorks Showguide