2014 NATIONAL COMPENSATION SURVEY - … NATIONAL COMPENSATION SURVEY Participant’s Guide Executive and Middle Management Positions, Information Technology Positions, Marketing and

2014 NATIONAL COMPENSATION SURVEYParticipant’s GuideExecutive and Middle Management Positions, Information Technology Positions, Marketing and Sales Positions, General Administration Positions, and Operations and Production Positions

INTRODUCTION

MorneauShepellpresentstheparticipants’guidetoits2014NationalCompensationSurvey.Thissurveyisauniqueandimportantinformationresourceontheannualcashcompensationofferedto181benchmarkpositionsinCanada.Surveyresultsarepresentedinfivereports:

Executiveandmiddlemanagementpositions

Informationtechnologypositions

Marketingandsalespositions

Generaladministrationpositions

Operationsandproductionpositions

The2014participant’spackageincludes: Thisparticipants’guide; TwodatainputformsinExcel; Oneparticipant’sidentificationforminAcrobat,thatisalsoandalsoanoptionalsurveyreports’order

form.

Pleaseclickheretoopenthedatainputforms

Pleaseclickheretoopentheparticipants’identificationform

ThetargetreferencedateforsurveyobservationsisApril1,2014.Pleasereportdataineffectonthatdate.

Weencourageparticipantstotransmittheircompleteddatainputformsassoonaspossible,andonSeptember30,2014atthelatest,[email protected]

Youmayalsosubmitthismaterialbyfaxatthetollfreenumber1866909‐2673orbymailto:

CompensationSurveyGroupMorneauShepellLtd.895DonMillsRoad,Suite700TourdelaBourse–PlaceVictoria800,rueduSquare‐Victoria,bureau4000C.P.211MontréalQCH4Z0A4

OursurveyreportswillbeavailableinNovember2014.Ifyouhaveanyquestionsregardingthesurvey,pleasecalltollfree1866222‐0012orsendyoure‐[email protected]

©MorneauShepellLtd,2014

ALL DATA SUBMITTED AS PART OF THIS SURVEY

WILL REMAIN STRICTLY PRIVATE AND CONFIDENTIAL.

1

http://www.morneaushepell.com/ca-en/compensation-survey-excel

http://www.morneaushepell.com/ca-en/2014-national-compensation-survey

mailto:[email protected]

mailto:[email protected]

TABLEOFCONTENTSINFORMATIONFORDATAINPUTFORM#1

QUESTIONS1TO6................................................................................................................................................................. 3

INFORMATIONFORDATAINPUTFORM#2

QUESTIONS7TO24............................................................................................................................................................... 6

APPENDIXA

LISTOFBENCHMARKPOSITIONSBYSURVEYREPORT

APPENDIXB

JOBMATCHINGGUIDE

2

DATAINPUTFORM#1 Questions1to6areforgeneralinformationonyourorganization.Thecodesforvalidanswersareindicatedbelow.

1 ACTIVITYSECTOR

Pleaseindicateinquestion1yourorganization'sactivitysectorusingthecodesprovidedbelow.Ifyourorganizationoperatesinmorethanoneactivitysector,enterthemostappropriateone.

A) AGRICULTURE,FORESTRY,FISHINGANDHUNTING

A01 ForestryandLoggingA02 CroporAnimalProductionA03 MiscellaneousActivities

B) MININGANDOILANDGASEXTRACTION

B01 OilandGasExtractionB02 Mining(exceptOilandGas)B03 SupportActivitiesforMiningandOilandGas

Extraction

C) UTILITIES

C01 ElectricPowerGeneration,TransmissionandDistribution

C02 NaturalGasDistribution

D) CONSTRUCTION

D01 ConstructionofBuildingsD02 HeavyandCivilEngineeringConstructionor

SpecialtyTradeContractorsD03 MiscellaneousActivities

E) MANUFACTURING

E01 Food,BeverageorTobaccoManufacturingE02 TextileorTextileProductsMillsE03 Paper,WoodProductsorAlliedProducts

ManufacturingE04 PrintingandRelatedSupportActivitiesE05 PetroleumandCoalProductsManufacturingE06 ChemicalManufacturingotherthan

PharmaceuticalE07 PharmaceuticalManufacturingE08 RubberandMiscellaneousPlasticProductsE09 Non‐MetallicMineralProductManufacturingE10 PrimaryMetalManufacturingE11 FabricatedMetalProductManufacturingE12 MachineryManufacturingE13 ComputerandElectronicProduct

ManufacturingE14 ElectricalEquipment,Applianceand

ComponentManufacturingE15 TransportationEquipmentManufacturingE16 FurnitureandRelatedProductManufacturingE17 MiscellaneousActivities

F) WHOLESALETRADE

F01 FarmProductWholesaler‐DistributorsF02 PetroleumProductWholesaler‐DistributorsF03 Food,BeverageandTobaccoWholesaler‐

DistributorsF04 PersonalandHouseholdGoodsWholesaler‐

DistributorsF05 MotorVehicleandPartsWholesaler‐DistributorsF06 BuildingMaterialandSuppliesWholesaler‐

DistributorsF07 Machinery,EquipmentandSuppliesWholesaler‐

DistributorsF08 MiscellaneousActivities

G) RETAIL TRADE

G01 MotorVehicleandPartsDealersG02 FurnitureandHomeFurnishingsStoresG03 ElectronicsandApplianceStoresG04 BuildingMaterialandGardenEquipmentand

SuppliesDealersG05 FoodandBeverageStoresG06 HealthandPersonalCareStoresG07 ClothingandClothingAccessoriesStoresG08 SportingGoods,Hobby,BookandMusicStoresG09 MiscellaneousActivities

H) TRANSPORTATION AND WAREHOUSING

H01 TransportationServicesH02 Couriers,MessengersandPostalServiceH03 WarehousingandStorageH04 MiscellaneousActivities

I) INFORMATION AND CULTURAL INDUSTRIES

I01 PublishingIndustries(exceptInternet)I02 MotionPictureandSoundRecordingIndustriesI03 Broadcasting(exceptInternet)I04 InternetPublishingandBroadcastingI05 TelecommunicationsI06 InternetServiceProviders,WebSearchPortals,

andDataProcessingServicesI07 MiscellaneousActivities

3

DATAINPUTFORM#1

J) FINANCE AND INSURANCE

J01 CreditIntermediationandRelatedActivitiesJ02 Securities,CommodityContracts,andOther

FinancialInvestmentandRelatedActivitiesJ03 InsuranceCarriersandRelatedActivitiesJ04 FundsandOtherFinancialVehiclesJ05 MiscellaneousActivities

K) REALESTATE,RENTALANDLEASING

K01 RealEstateK02 RentalandLeasingServicesK03 MiscellaneousActivities

L) PROFESSIONAL, SCIENTIFIC AND TECHNICAL SERVICES

L01 LegalServicesL02 Accounting,BookkeepingandPayrollServicesL03 Architectural,EngineeringandRelatedServicesL04 SpecializedDesignServicesL05 ComputerSystemsDesignandRelatedServicesL06 Management,ScientificandTechnicalConsulting

ServicesL07 ScientificResearchandDevelopmentServicesL08 AdvertisingandRelatedServicesL09 MiscellaneousActivities

M) MANAGEMENT OF COMPANIES AND ENTERPRISES

M01 HoldingCompaniesM02 HeadOffices

N) ADMINISTRATIVE AND SUPPORT, WASTE MANAGEMENT AND REMEDIATION SERVICES

N01 AdministrativeandSupportServicesN02 WasteManagementandRemediationServices

O) EDUCATIONAL SERVICES

O01 ElementaryandSecondarySchoolsO02 CommunityCollegesandRelatedSchoolsO03 UniversitiesO04 BusinessSchoolsandComputerandManagement

TrainingO05 TechnicalandTradeSchoolsO06 MiscellaneousActivities

P) HEALTH CARE AND SOCIAL ASSISTANCE

P01 AmbulatoryHealthCareServicesP02 HospitalsP03 NursingandResidentialCareFacilitiesP04 SocialAssistance

Q) ARTS, ENTERTAINMENT AND RECREATION

Q01 PerformingArts,SpectatorSportsandRelatedIndustries

Q02 HeritageInstitutionsQ03 Amusement,GamblingandRecreation

Industries

R) ACCOMMODATION AND FOOD SERVICES

R01 AccommodationServicesR02 FoodServicesandDrinkingPlaces

S) OTHER SERVICES (EXCEPT PUBLIC ADMINISTRATION)

S01 RepairandMaintenanceS02 PersonalandLaundryServicesS03 Religious,Grant‐Making,Civic,andProfessional

andSimilarOrganizationsS04 PrivateHouseholds

T) PUBLIC ADMINISTRATION

T01 FederalGovernmentPublicAdministrationT02 ProvincialandTerritorialPublicAdministrationT03 Local,MunicipalandRegionalPublic

AdministrationT04 InternationalAdministration

4

DATAINPUTFORM#1

2 REVENUES

Pleaseindicatethelatestannualrevenuesoftheorganization(inmillionsofdollars).Ifyourorganizationisanon‐profitorganizationoragovernmentagency,pleaseindicateyouroperatingbudget.

3 LOCATION

Pleaseindicateuptotenplacesofbusinessofyourorganizationusingthefollowingcodes.Indicatetheprincipalplaceofbusinessfirst. ATLANTICPROVINCES

01 NewfoundlandandLabrador02 NovaScotia03 PrinceEdwardIsland04 New Brunswick

PRAIRIES

05 WinnipegArea06 ManitobaexceptWinnipeg07 ReginaArea08 Saskatchewan except Regina

ALBERTA

09 MetropolitanCalgary10 MetropolitanEdmonton11 AlbertaexceptCalgaryandEdmonton

BRITISHCOLUMBIA

12 VancouverArea13 BritishColumbiaexceptVancouver

QUEBEC

14 MetropolitanMontréal15 QuébecexceptMontréal

ONTARIO

16 EasternandNorthernOntario(locationseastandnorthofToronto)

17 GreaterTorontoArea18 SouthwestOntario(locationssouthand

westofToronto)

OTHER

19 Territories 20 Nunavut21 Yukon

4 NUMBEROFEMPLOYEES

Pleaseindicateyourorganization’stotalnumberofemployeesinCanada.Part‐timeemployeesshouldbereportedonafull‐timeequivalencebasis.

5 TOTALASSETS

Pleaseindicateyourorganization’stotalassetsinCanada.6 ENTREPRISERESOURCEPLANNINGSOFTWARE

Pleaseenter“Yes”or“No”ifyourorganizationusesanenterpriseresourcesplanningsoftware(SAP,PeopleSoft,J.D.Edwards,etc.).

5

DATAINPUTFORM#2 Pleasereportcompensationinformationdataforpermanentfull‐timeemployeesonly.Ifthepositionisoccupiedbyseveralemployees,youmayindicateconsolidateddataonasingleline.7 BENCHMARKPOSITIONCODE

PleaseentertheapplicablebenchmarkpositioncodefromthebenchmarkingguideinAppendix.

8 JOBTITLEINYOURORGANIZATION

Pleaseenterthejobtitleusedinyourorganization.

9 JOBLOCATION

Pleaseindicatetheincumbent(s)joblocation.Ifyoursalarypolicydiffersbyregionforagivenbenchmarkposition,pleaseprovideinformationforeachregiononseparatelinesindicatingtheapplicablejoblocationcodes.Ifyoursalarypolicydoesnotdifferbyregion,pleaseprovideconsolidatedinformationforeachpositiononasingleline,indicatingjoblocationcode90iftheinformationappliestoallyourbusinesslocations.Forpositionswithonlyoneincumbent,pleaseindicatetheactualjoblocationcode.

JobLocationCodes

ATLANTICPROVINCES

01 NewfoundlandandLabrador02 NovaScotia03 PrinceEdwardIsland04 New Brunswick

PRAIRIES

05 WinnipegArea06 ManitobaexceptWinnipeg07 ReginaArea08 Saskatchewan except Regina

ALBERTA

09 MetropolitanCalgary10 MetropolitanEdmonton11 Alberta except Calgary and Edmonton

BRITISHCOLUMBIA

12 VancouverArea13 BritishColumbiaexceptVancouver

QUEBEC

14 MetropolitanMontréal15 Québec except Montréal

ONTARIO

16 EasternandNorthernOntario(locationseastandnorthofToronto)

17 GreaterTorontoArea18 Southwest Ontario (locations south and

west of Toronto)

OTHER

19 Territories

20Nunavut

21Yukon

90Alllocationsindicatedinquestion3foryourorganization

6

DATAINPUTFORM#2

Pleaseindicatethetotalnumberofemployeesbybenchmarkpositionforthejoblocationenteredincolumn9.

11 UNIONIZEDPOSITION(YES/NO)

Pleaseindicateifthebenchmarkpositionisunionized.

12 SALARYSTATUS

Pleaseenterthecodethatbestdescribesthesalarystatusofthebenchmarkposition.01 Annualormonthlybasesalary02 Hourlypaidbasesalary(hourlyrate)

13 NUMBEROFHOURSWORKEDPERWEEK(onlyforhourly‐paidemployees)

Pleaseindicatetheaveragenumberofhoursworkedperweek.

14 CASHCOMPENSATION

Pleaseindicatethecodethatcorrespondstothecashcompensationprograminplaceforthebenchmarkposition.01 Salaryonly02 Salaryandbonusonly03 Salaryandcommissiononly04 Salary,bonusandcommission05 Commissionandbonusonly06 Commissiononly

CURRENTSALARYRANGEPleaseindicateincolumns16to18theminimum,midpointandmaximumvalueofthesalaryrangeforthecurrentyear.Ifsalaryprogressionisdeterminedprimarilyonthebasisofservice,pleaseindicateincolumn17themaximumrateapplicabletothepositionandleavecolumn18blank.

15 MINIMUM

16 MIDPOINT

17 MAXIMUM

18 ANNUALTARGETBONUS(%)

Theannualtargetbonusisexpressedasapercentageofbasesalary(asopposedtocommissionpaidasapercentageofsales).Pleaseindicatetheapplicabletargetbonusasapercentageofbasesalary.

10 NUMBEROFEMPLOYEES

7

DATAINPUTFORM#2 Pleaseenterincolumn20and21theannualsalaryorthehourlyrateonApril1oftheprecedingandofthecurrentyear.Ifmorethanoneincumbentwasreportedincolumn10,pleaseindicatetheaverageannualsalaryorhourlyrate.

20 PRECEDINGYEAR’SSALARY

Iftheincumbentwaspromotedduringthecurrentyear,pleaseleavecolumn20blank.

21 CURRENTYEAR’SSALARY

22 ANNUALBONUSPAIDINTHECURRENTYEAR

Pleaseindicatethebonuspaidduringthecurrentyear,includinganysingleamountearnedaspartofaprofitsharingprogram,annualincentivebonusearnedindividuallyoraspartofateam,butexcludingcommissionsonsales.

CurrentyearisdefinedhereastheperiodfromApril1oftheprecedingyeartoMarch31ofthecurrentyear.

Pleaseenter"0"ifthepositioniseligibleforabonuspaymentbutnobonuswaspaid.

23 COMMISSIONPAIDONSALES

PleaseentertheamountofcommissionpaidonsalesbetweenApril1oftheprecedingyearandMarch31ofthecurrentyear.Pleaseenter"0"ifthepositioniseligibleforacommissionbutnocommissionwaspaidintheyear.

24 VEHICLEPROVIDEDBYTHEORGANIZATIONFORPERSONALANDBUSINESSPURPOSES(Yes/No)

Pleaseindicateifyourorganizationprovidesavehicle.

25 MONTHLYALLOWANCEPAIDBYTHEORGANIZATIONFORTHEUSEOFAVEHICLE(Yes/No)

Pleaseindicateifyourorganizationpaysamonthlycarallowance.

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APPENDIXA

LISTOFBENCHMARKPOSITIONSBYSURVEYREPORTS

2014NationalCompensationSurvey

9

LISTOFBENCHMARKPOSITIONS The181benchmarkpositionsincludedinthefivereportspreparedbyMorneauShepellbasedonitsannualNationalCompensationSurveyresultsarelistedbelow.Thecharacteristicsofthesebenchmarkpositionsarepresentedfurtheron,intheorderofbenchmarkpositioncodes,onthelefthandsideofthepositiontitles.PleasecallMorneauShepelltollfreeat:1866222‐0012ifyouneedassistanceforyourbenchmarkingprocess. EXECUTIVEANDMIDDLEMANAGEMENTCOMPENSATIONREPORTClickonapositioncodetolocateitscharacteristics. Management

0001 President and Chief Executive Officer

0002 President and Chief Operating Officer

0003 Executive Vice‐President/General Manager

0004 Top Group/Division/Region Executive

0005 Branch Director

General Administration Support

0016 Top Corporate Affairs/Development Executive

0017 Top Legal Executive/Corporate Secretary

0018 Security Director

Finance and Accounting

1030 Top Finance and Administration/Finance Executive

1031 Top Internal Auditor

1032 Corporate Controller

1033 Controller

1034 Treasury Director

1035 Finance and Administration/Finance Director

1036 Payroll Director

1037 Risk Management Director

Marketing and Sales

2050 Top Marketing and Sales Executive

2051 Marketing and Sales Director

Sales

2053 Top Sales Executive

2054 Sales Director

Marketing

2066 Top Marketing Executive

2067 Marketing Director

Customer Service

2072 Customer Service Director

Production

3076 Top Manufacturing/Operations Executive (Non‐COO)

3077 Plant Director

3078 Production Director

Maintenance

3095 Maintenance Director

Research and Development/Engineering

3100 Top Research and Development Executive

3101 Top Engineering Executive

3102 Research and Development Director

3103 Engineering Director

Procurements

3111 Top Procurements Executive

3112 Procurement Director

Transport and Logistics

3118 Transport and Logistics/Materials Director

3119 Warehouse Director

Other Operations Support Positions

3130 Laboratory Director

3131 Quality Assurance Director

Human Resources

4144 Top Human Resources Executive

4145 Human Resources Director

4146 Compensation and Benefits Director

4147 Labor Relations Director

4148 Health and Safety Director

Information Technology

5159 Top Information Technology Executive

5160 Information Technology Director

5161 Network Director

5162 Software Development Director

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INFORMATIONTECHNOLOGYCOMPENSATIONREPORTClickonapositioncodetolocateitscharacteristics. Executives


Middle Management




First Line Management and Professionals

5163 Information Technology Manager

5164 Network Manager

5165 Network/Systems Architect

5166 Project Manager ‐ Software Development

5167 Project Manager ‐ Systems Integration

5168 IT Engineer

5169 Software Designer

5170 Business/Systems Analyst

5171 User Support Manager

5172 Websites Designer

5173 Data Entry Supervisor

Technical/Clerical

5174 Telephony Coordinator

5175 Network Administrator

5176 Database Administrator

5177 Software Programmer ‐ Team Leader

5178 Software Programmer

5179 Website Programmer

5180 Website Editor

5181 IT Support Technician

5182 Troubleshooting Technician

5183 Data Entry Clerk

MARKETINGANDSALESCOMPENSATIONREPORTClickonapositioncodetolocateitscharacteristics. 2050 Top Marketing and Sales Executive


2052 Marketing and Sales Manager

Sales


2054 Sales Director

2055 Sales Manager

2056 Sales Training Manager

2057 Internal Sales Manager

2058 Retail Store Manager

2059 Key Accounts Representative

2060 Technical Sales Representative

2061 Sales Representative

2062 Sales Administration Coordinator

2063 Sales Clerk/Associate

2064 Telemarketer

2065 Order Desk Clerk

Marketing



2068 Marketing Manager

2069 Marketing/Advertising/Commercial Research Analyst

2070 Technical/Product Specialist

2071 Merchandiser

Customer Service


2073 Customer Service Manager

2074 Customer Service Representative

2075 Customer Service Clerk

11

GENERALADMINISTRATIONCOMPENSATIONREPORTClickonapositioncodetolocateitscharacteristics.Administration

0006 Call Center Manager

0007 Business Methods and Organization Analyst

0008 Call Center Technician

0009 Executive Secretary

0010 Secretary

0011 Receptionist‐Secretary

0012 Receptionist

0013 Chauffeur

0014 General Clerk

0015 Mail Clerk/Messenger

0019 Office Services Manager

0020 Buildings and Facilities Manager

0021 Communications or Public Relations Manager

0022 Lawyer

0023 Economist

0024 Contracts Administrator

0025 Translator

0026 Desktop Publisher

0027 Librarian

0028 Industrial Nurse

0029 Security Guard

Finance and Accounting

1038 Accounting Manager

1039 Cost Accounting Manager

1040 Credit/Collections Manager

1041 Tax Manager

1042 Internal Auditor

1043 Accountant

1044 Financial Analyst

1045 Cost Analyst

1046 Bookkeeper

1047 Audit Clerk

1048 Accounts Receivable Clerk

1049 Accounts Payable Clerk

Human Resources

4149 Human Resources Manager/Coordinator

4150 Labor Relations Manager

4151 Benefits Manager

4152 Health and Safety Manager

4153 Employment and Recruiting Manager

4154 Employee Development and Training Manager

4155 Human Resources Analyst

4156 Human Resources Clerk

4157 Payroll and benefits Clerk

12

OPERATIONSANDPRODUCTIONCOMPENSATIONREPORTClickonapositioncodetolocatethedescription. Production

3079 Production Foreman

3080 Project Manager ‐ Operation

3081 Estimator

3082 Production Planner

3083 Stationary Engineer

3084 Electrical Technician

3086 Production Machine Operator

3087 Production Machinist

3088 Tools Machinist/Tool and Dye Maker

3089 Painter

3090 Welder

3091 Fork Lift Truck Operator

3092 Heavy Equipment Operator

3093 Assembler

3094 General Labourer ‐ Unskilled

Maintenance

3096 Maintenance Foreman

3097 Maintenance Mechanic

3098 Maintenance Electrician

3099 Maintenance Carpenter

Research and Development/Engineering

3104 Research and Development Manager

3105 Design Engineering Manager

3106 Industrial/Civil Engineer

3107 Chemistry, Metallurgy/Materials Engineer

3108 Mechanics/Robotics Engineer

3109 Electrical Engineer

3110 Engineering Technician

Procurements

3113 Purchasing Manager

3114 Procurements Professional

3115 Buyer

3116 Purchasing Expediter

3117 Purchasing Clerk

Transport and Logistics

3120 Warehouse/Distribution/Materials Manager

3121 Inventory Control Manager

3122 Heavy Truck Operator

3123 Dispatcher, Transport and Logistics

3124 Custom Clerk

3125 Light Truck Operator

3126 Shipper and Receiver

3127 Storekeeper

3128 Traffic Clerk

3129 Warehouse Clerk

Other Operations Support Positions

3132 Laboratory Supervisor

3133 Quality Assurance Manager

3134 Environmental Affairs Manager

3135 Applied Sciences Specialist (Excluding Engineering and IT)

3136 Laboratory Technician

3137 Quality Control Inspector

3138 Quality Assurance Technician

3139 Draftsman

3140 Material Record/Production Clerk

3141 Cook

3142 Cashier

3143 Janitor

13

APPENDIXB

JOBMATCHINGGUIDE

2014NationalCompensationSurvey

14

BENCHMARKINGGUIDEBASEDONTYPICALDECISIONMAKING,TRAININGANDLENGTHOFWORKEXPERIENCE

Typicaldecisionmaking

Typicaltraining

Typicallengthofworkexperience

Administration

ManagementExecutives

Morethan15yearsBachelor'sorpost‐graduatedegreeF:Veryhigh

0001 President and Chief Executive Officer

In a for‐profit organization, recommends strategic, financial or operational directions and answers to a board of directors or the equivalent with respect to the organization’s performance. The president and chief executive officer directs and monitors the activities of senior management to ensure that the organization’s mission and objectives are attained.


0002 President and Chief Operating Officer

In a large for‐profit organization, plans, coordinates, directs and monitors all of the human, financial and material resources required to ensure that operational objectives are attained. Typically reports to a chairman and chief executive officer.


0003 Executive Vice‐President/General Manager

In a medium‐sized for‐profit organization, public sector agency or non‐profit organization, plans, coordinates, directs and monitors all human, financial and material resources. Reports to the president and chief executive officer of a for‐profit organization, or directly to a board of directors in other cases.

Morethan15yearsBachelor'sorpost‐graduatedegreeE:High

0004 Top Group/Division/Region Executive

Exercises a role comparable to the president and chief operating officer in a large for‐profit organization that is divided into regions, product groups or divisions. Title may also be president or something similar.

MiddleManagement

Upto15yearsBachelor'sorpost‐graduatedegreeD:Broad

0005 Branch Director

In an organization divided into branches, plans, coordinates, directs and monitors the human, material and financial resources of a branch and is responsible for its operational profitability. Ensures that the branch implements and complies with the organization’s programs, policies and procedures.

FirstLineManagementandProfessionals

Upto10yearsBachelor'sorpost‐graduatedegreeC:Limited

0006 Call Center Manager

Coordinates and directs the daily activities of a team of agents or technicians receiving a large number of external calls. Maintains a record of call volume and call types. Monitors service quality by listening to calls on a random basis. Manages agent or technician scheduling and assignments.


0007 Business Methods and Organization Analyst

Analyzes management methods and suggests improvements when needed. This may require keeping up‐to‐date with best‐practice developments within that operating sector. Conducts internal research to measure the quality and effectiveness of administrative policies and practices, and consults with managers for this purpose. Develops management standards and advises the management on this topic.

15


Typicaltraining


Administration

ManagementTechnical/Clerical

Upto2yearsCollegedegreeB:Relativelylimited

0008 Call Center Technician

Responds to requests for product/service information and direction from clients or beneficiaries, using the available tools to provide appropriate service. Handles a large volume of calls daily and is subject to increased monitoring by the supervisor.


0009 Executive Secretary

Provides administrative support for executives. Screens calls, mail and email. Coordinates schedules and organizes meetings, business trips and special events. May train and manage less‐experienced administrative support staff.


0010 Secretary

Provides administrative support for a small team of executives or professionals. Must have expert knowledge of the organization’s administrative systems at the user level, in addition to being highly proficient with standard office software.

Upto1yearCollegedegreeA:Verylimited

0011 Receptionist‐Secretary

Greets clients and visitors to the organization. Directs incoming and outgoing calls and provides general administrative support when needed. Must be proficient with standard office software.

Upto1yearHighschoolA:Verylimited

0012 Receptionist

Greets visitors upon arrival. Answers and screens calls, directs incoming and outgoing calls. Takes and forwards messages. Provides general information when necessary. May provide general administrative support when needed.

Upto2yearsHighschoolB:Relativelylimited

0013 Chauffeur

Drives executives , certain customers and suppliers in a company vehicle. Plans itineraries for trips of various lengths. Drives carefully at all times and ensures passenger safety. Runs various errands for the organization. Looks after the general and mechanical maintenance of the company vehicle. Ensures that all vehicle reports are done on a monthly basis.


0014 General Clerk

Performs various administrative support tasks in accordance with established procedures. May prepare letters, reports, statements, and other documents using the office equipment. Duties may also include answering the phone.

Upto6monthsHighschoolA:Verylimited

0015 Mail Clerk/Messenger

Picks up and delivers internal documents and packages. Ensures that employees have sufficient office supplies. Duties may include sorting mail, ordering office supplies, organizing shipments by courier. May be involved with logistics in the context of special events.

GeneralAdministrationSupportExecutives


0016 Top Corporate Affairs/Development Executive

Plans and coordinates corporate affairs, internal and external communications and media relations. Manages the information department and ensures the promotion and understanding of the organization’s mission and activities. Represents the organization in dealings with federal, provincial and municipal governments around legislative issues.

16


Typicaltraining


Administration

GeneralAdministrationSupportExecutives


0017 Top Legal Executive/Corporate Secretary

Coordinates and carries out the preparation and conservation of all documents associated with the organization’s status as a legal entity. Develops the legal strategy underlying day‐to‐day and special business activities, ensuring the maximum protection of the organization’s rights under the law. Duties may include organizing board meetings, board committee meetings and annual general meetings.

MiddleManagement

Upto15yearsCollegedegreeD:Broad

0018 Security Director

Coordinates, directs and monitors the protection and security of the organization’s facilities, property, employees and other assets. Heads the security department and establishes general security procedures.


Upto10yearsCollegedegreeC:Limited

0019 Office Services Manager

Plans, coordinates, directs and monitors all activities related to office services, including mail room operations, management of physical records, furniture and spaces, reception, organization of certain internal meetings or relocations. Provides for maintenance and may control the security of administrative facilities. Supervises the human resources within his or her sector and may monitor some service providers.


0020 Buildings and Facilities Manager

Plans, coordinates, directs and monitors the maintenance of the organization’s buildings, land, equipment and other facilities to ensure optimal usage. May be required to act as a resource person during construction or development work. Monitors the maintenance and proper operation of facilities. Supervises sector human resources and may be required to manage contractors during special mechanical, electrical or related work


0021 Communications or Public Relations Manager

Plans, coordinates, and monitors the management of internal and external communications. Develops strategies for meeting the objectives of the organization’s communications and strategic development plan. Provides for the preparation and distribution of information about the organization using a variety of media resources. May appear as spokesperson for the organization during special events.


0022 Lawyer

Plans and executes a variety of legal work, including the review or drafting of contracts. Advises managers with respect to the legal framework that surrounds the performance of their duties. Reviews public commitments or statements, anticipates and prevents risks from a legal point of view.


0023 Economist

Conducts research, monitors and studies socio‐economic data, analyzes information and prepares explanatory reports and recommendations in his or her field of competence. May develop models and uses best practices to identify individual economic challenges, analyze them and predict their effects.


0024 Contracts Administrator

Administers and monitors supply or sales contracts with customers or suppliers. May help to draft proposals for the purpose of making private contractual agreements and be involved in the related negotiations. May also act as a spokesperson for the organization to negotiate requests for proposals and various contractual disposals

17


Typicaltraining


Administration

GeneralAdministrationSupportFirstLineManagementandProfessionals


0025 Translator

Translates a wide range of administrative and technical documents from one language to another, reproducing the content, context and style of the original text as accurately as possible. May be required to revise, proofread and rework documents.

Technical/Clerical


0026 Desktop Publisher

Creates and lays out documents using a variety of specialized software or office equipment, in particular charts, graphs or other special productions. Plans and organizes templates that comply with the organization’s brand image for service proposals, letters, presentations, brochures or reports prepared by all of the organization’s departments.


0027 Librarian

Manages a documentation center within an organization. Selects and reviews books and periodicals dealing with recent developments in technical or non‐technical fields related to the organization’s activities. Provides the various departments with reference materials upon request. Does online research; duties may include managing subscriptions to external Web‐based or print publications. May supervise human resources.


0028 Industrial Nurse

Manages medical and work‐related accident records. Is involved in promoting workplace accident prevention. Provides first aid in the event of an accident in the workplace, and may liaise with emergency medical services. May perform certain medical examinations.

Upto6monthsHighschoolB:Relativelylimited

0029 Security Guard

Ensures the safety of property and employees. Performs regular tours of facilities to prevent theft, vandalism, fire and other irregular events. May be required to control access or inspect the contents of vehicles belonging to suppliers, visitors or employees in accordance with the organization’s policies. May monitor video screens for that purpose. Ensures that visitors comply with safety standards; maintains safety records.

FinanceandAccounting

Executives


1030 Top Finance and Administration/Finance Executive

Plans, coordinates, directs and monitors accounting and financial activities. Advises senior management on financial affairs and helps to develop the overall strategic plan within a large organization. Directs internal activities related to financial statement preparation, taxation, insurance, budgets, financing etc. In some organizations, may direct activities associated with internal services, procurement and human resources management. Deals with external suppliers in his or her area of expertise.


1031 Top Internal Auditor

Plans, directs, coordinates and monitors auditing policies and procedures within the organization. Examines administrative methods to measure their effectiveness. Formulates recommendations in this regard. Works in cooperation with external auditors and oversees the human resources assigned to internal audit activities.

18


Typicaltraining



MiddleManagement

Upto15yearsBachelor'sorpost‐graduatedegreeE:High

1032 Corporate Controller

Plans, directs, coordinates and monitors the policies, procedures and systems necessary for sound financial management within a large organization, including taxation, costing, etc. Develops and sees to the implementation of budget control policies and procedures. Helps with the preparation of financial statements. Supervises staff and deals with external suppliers in his or her area of expertise


1033 Controller

Plans, coordinates and monitors the policies, procedures and systems necessary for the sound financial management of a small or medium‐sized organization or a division of a large organization, including taxation, costing, etc. Develops and sees to the implementation of budget control policies and procedures. Evaluates operating costs and helps with the preparation of financial statements. May supervise staff and deal with external suppliers.


1034 Treasury Director

Plans, coordinates and monitors the organization’s cash flow, manages its financial assets and oversees banking operations. Provides for the day‐to‐day management of cash flow and deals with suppliers of various financial services. May supervise staff within his or her field of competence and be in charge of credit and insurance.


1035 Finance and Administration/Finance Director

Plans, coordinates, directs and monitors accounting and financial activities. Advises senior management about financial affairs and, in a small or medium‐sized organization, helps to develop the overall strategic plan. Manages internal activities related to financial statement preparation, taxation, insurance, budgets, financing, etc. In some organizations, may manage activities related to internal services, procurement and human resources management. Deals with external suppliers in his or her area of expertise.


1036 Payroll Director

Plans, directs and monitors all activities related to the payroll process in a large organization. Coordinates and manages the application of procedures for the preparation, disbursement and appropriate documentation of all payments or deductions related to paid compensation. Sees to the evaluation, review and monitoring of policies and administrative procedures and supervises the staff in his or her area of expertise.


1037 Risk Management Director

Plans, coordinates and monitors the management of business risks and prevents the risk of financial losses related to financial operations. Analyzes and evaluates risks based on internal operational and financial data and existing or foreseeable market conditions. Develops internal risk mitigation policies and programs. Ensures compliance with applicable legislation and internal policies or programs in his or her area of expertise.



1038 Accounting Manager

Plans, coordinates, directs and monitors the accuracy and maintenance of accounts and accounting systems. Supervises consolidation of financial statements and monthly income statements, monitors and participates in the preparation of statistical reports and analyses related to accounting indicators. Supervises technical staff in his or her field of expertise.


1039 Cost Accounting Manager

Develops and applies costing methods and coordinates various related activities. Conducts surveys to identify and explain any variances from prior experience. Prepares reports on the subject for senior management. Participates in complex projects in the field and may have functional authority at that time.

19


Typicaltraining





1040 Credit/Collections Manager

Plans, directs, coordinates and monitors credit and collections activities in accordance with the organization’s policies. Supervises staff for this purpose. May evaluate and make recommendations for improving credit and collections policies and procedures.


1041 Tax Manager

Coordinates and monitors the organization’s taxation program. Ensures compliance with applicable local, national and foreign legislation. Develops procedures for preparing income tax returns and related reports. Provides liaison as required with external resources in his or her area of expertise.


1042 Internal Auditor

Ensures compliance with accounting standards and procedures and establishes internal controls. Analyzes the organization’s functions, departments or divisions and provides evaluations of internal controls, structures or systems. Reviews irregularities and recommends corrective measures.


1043 Accountant

Develops and maintains a general accounting system or combination of systems. Records transactions related to assets, liabilities and various financial operations. Prepares profit and loss statements and periodic balance sheets. Maintains records of cash inflows and outflows and prepares cash flow statements. May prepare tax returns as well as federal and provincial reports.


1044 Financial Analyst

Conducts and interprets internal or external financial analyses, particularly in terms of return on invested capital, return on assets or operating profitability. Makes financial forecasts and liaises with various internal and external stakeholders in his or her area of expertise. May also evaluate trends and make recommendations with respect to investment or financing.

Technical/Clerical


1045 Cost Analyst

Performs tasks related to cost accounting for products or services. Detects unusual costs, evaluates the real costs with regards to the establishment of standard costs. Is involved in pricing and budget preparation. May recommend changes to costing methods.


1046 Bookkeeper

Keeps the financial records up to date and balances various accounts using manual or computerized bookkeeping systems. Transcribes journal entries, does the bank reconciliation and trial balance, keeps the general ledger and helps with the preparation of financial statements.


1047 Audit Clerk

Performs comprehensive financial audits or spot‐checks by reviewing various internal accounting records. Detects deviations from established standards, policies, processes and internal controls. Performs various general office tasks in his or her area of expertise.


1048 Accounts Receivable Clerk

Processes credit requests and checks clients’ credit references and other information. May recommend changes to existing credit limits based on the payment experience for the applicant. Submits complex cases to the credit manager. Maintains credit transaction and payment records. Communicates with clients who are in default. May defer due dates on some overdue accounts.

20


Typicaltraining



Technical/Clerical

Upto2yearsCollegedegreeA:Verylimited

1049 Accounts Payable Clerk

Processes suppliers’ invoices for payment in accordance with customers’ purchase orders and any administrative costs incurred, such as delivery, etc. Checks that invoices are consistent with the terms and conditions of the purchase. May ask suppliers to make corrections, if required.

MarketingandSales

Executives


2050 Top Marketing and Sales Executive

Plans, coordinates, directs and monitors sales and marketing strategies and activities within a large organization. Sees to the implementation of the chosen strategies. Analyzes sales results and market conditions and defines targets. Assigns and sometimes performs market research and analyzes the results. Ensures that the company maintains positive relations with clients and participates in major events. Supervises middle managers, first‐level executives or key account representatives.

MiddleManagement



Plans, coordinates, directs and monitors sales and marketing strategies and activities within a small or medium‐sized organization. Sees to the implementation of the chosen strategies. Analyses sales results and market conditions, and is involved in establishing targets. Assigns and sometimes performs market research and analyzes the results. Ensures that the company maintains positive relations with clients and participates in major events. Supervises first‐level executives or sales and marketing staff.



2052 Marketing and Sales Manager

Plans, coordinates, directs and monitors the sales activities of a team of representatives, tracks results and helps to set sales targets. Leads market research and analyzes the results. May issue recommendations with respect to marketing strategy.

SalesExecutives



Plans, coordinates, directs and monitors sales strategies and activities in a large organization. Sees to the implementation of the chosen strategies. Analyzes sales results and market conditions, and defines targets. Is involved in marketing and promotional activities. Ensures that the company maintains positive relations with clients and participates in major events. Supervises middle managers, first‐level executives or key account representatives.

MiddleManagement


2054 Sales Director

Plans, coordinates, directs and monitors sales strategies and activities in a small or medium‐sized organization. Sees to the implementation of chosen strategies. Analyzes sales results and market conditions; helps to set targets. Assigns and sometimes performs market research and analyzes the results. Ensures that the company maintains positive relations with clients and participates in major events. Supervises first‐level executives and sales staff.

21


Typicaltraining


MarketingandSales

SalesMiddleManagement



2055 Sales Manager

Plans, coordinates, directs and monitors the sales activities of a team of representatives, measures the results obtained and helps to set sales targets. Trains representatives. Participates in the recruitment of new representatives and provides for their training. May issue recommendations with respect to marketing strategy. May perform the duties of a representative.


2056 Sales Training Manager

Analyzes representatives’ training requirements and makes recommendations. Develops training programs for the sales or customer service teams. Ensures that existing programs are kept up to date with new developments in best practices. May be involved in the recruitment of sales personnel.


2057 Internal Sales Manager

Directs and coordinates the processing of purchase orders. Supervises the activities of internal sales personnel. Maintains records and retains documentation related to purchase orders. Provides certain kinds of liaison between clients, the sales team, the manufacturing team and the finance team on issues to do with the provision of goods or services, prices, scheduling or shipping. Prepares internal sales reports.


2058 Retail Store Manager

Directs and coordinates all the activities of a retail business. Manages the establishment’s staff in accordance with the policies in force, manages inventories and prepares sales reports. May respond to customer requests and sell goods; must resolve service issues. May have to communicate with various service providers (building, security, etc.)


2059 Key Accounts Representative

Evaluates business opportunities with respect to current customers and key prospects. Helps to establish marketing strategies. Evaluates market trends and competitor offerings. Enters into commercial agreements and is involved in contract management. Develops and maintains long‐term business relations. Participates in special events and may make public presentations.


2060 Technical Sales Representative

Evaluates business opportunities with respect to current customers and prospects. Has expert knowledge of the technical components of products or services offered and is able to explain them. Develops and gives presentations for this purpose. Solicits and closes sales; is involved in contract management. Advises clients on products and services suited to their needs.

Technical/Clerical


2061 Sales Representative

Evaluates business opportunities with respect to current customers and prospects, and offers them products using the promotional material provided. May be involved in preparing and giving presentations during trade fairs and corporate events. Solicits and closes transactions to reach sales targets. Provides customers with advice and information about various transaction details such as deliveries, guarantees etc.


2062 Sales Administration Coordinator

Coordinates the administrative activities of the sales department. Plans and organizes priorities. Functions as liaison between the team of representatives and internal operations. Designs and develops proposals, generates reports on sales, expense account management and commission calculation.

22


Typicaltraining


MarketingandSales

SalesTechnical/Clerical

Upto1yearHighschoolB:Relativelylimited

2063 Sales Clerk/Associate

Closes and may solicit sales transactions in a commercial establishment. Answers clients’ questions about products, deliveries and guarantees, and helps them to make choices. May operate a cash register and manage exchanges and returns. Helps to keep displays and stands in good order. Monitors inventory and reports shortages.


2064 Telemarketer

Closes phone sales transactions. Answers clients’ questions about products, deliveries and guarantees; helps them to make choices. Checks on product availability. Records sales, exchanges and returns using a transaction management system. Processes client invoicing information and maintains call logs.


2065 Order Desk Clerk

Receives customer orders by telephone, e‐mail or internal communication and processes them using the transaction management system. Provides liaison with shipping for delivery management. Sees to invoicing, maintains order logs and completes any associated documentation. May have to respond to requests for information in accordance with the applicable policies and procedures

MarketingExecutives



Plans, manages and monitors market research activities and the ongoing analysis of past and foreseeable market trends in a large organization. Evaluates external factors that may have an impact on the development or foreseeable evolution of products, services or brands. Develops, makes recommendations and oversees the implementation of short‐ or long‐term marketing strategies. Manages promotional activities, including advertising.

MiddleManagement



Plans, manages, coordinates and monitors market research activities and the ongoing analysis of past and foreseeable market trends in a small or medium‐sized organization. Evaluates external factors that may have an impact on the development or foreseeable evolution of products, services or brands. Develops, makes recommendations and oversees the implementation of short‐ or long‐term marketing strategies. Manages promotional activities, including advertising.



2068 Marketing Manager

Coordinates and manages the activities of a marketing team in a large organization. Ensures the development and execution of market research. Makes recommendations with respect to marketing strategy, notably concerning product features, packaging or pricing. Develops and makes recommendations with respect to advertising strategies and ensures that they are implemented.

23


Typicaltraining


MarketingandSales

MarketingFirstLineManagementandProfessionals

Upto1yearBachelor'sorpost‐graduatedegreeB:Relativelylimited

2069 Marketing/Advertising/Commercial Research Analyst

Conducts market research to support the organization’s marketing strategy. Provides liaison between the organization and certain external suppliers of advertising and market research. Gathers, analyzes and interprets data on socioeconomic trends, habits, tastes and purchasing preferences. Defines indicators for evaluating past and foreseeable market trends as well as the competition’s activities and achievements.


2070 Technical/Product Specialist

Provides technical assistance to various departments within the organization and to customers. Consolidates, elaborates and ensures the appropriate distribution of product technical information. Assesses the technical aspects of problems experienced by customers and provides solutions. Helps to establish recommendations to reduce the frequency of recurring technical problems so as to improve organizational productivity and customer satisfaction.

Technical/Clerical


2071 Merchandiser

Performs a variety of physical and clerical tasks related to promotional activities, in particular for setting up displays or stands, both within the organization and on customer premises. Helps to move products and promotional material for special events.

CustomerServiceMiddleManagement



Plans, manages, coordinates and monitors customer service strategies, policies and procedures in a large organization. Ensures that the organization complies with consumer‐protection legislation. Ensures that customers receive appropriate after‐sales service, and monitors complaint and claim processing. Makes recommendations for corrective measures with respect to customer service and helps to implement them. Manages a customer service team including at least one first‐level executive.



2073 Customer Service Manager

Plans, manages, coordinates and monitors customer service strategies, policies and procedures in a small or medium‐sized organization. Ensures that the organization complies with consumer‐protection legislation. Ensures that customers receive appropriate after‐sales service, and monitors complaint and claim processing. Makes recommendations for corrective measures with respect to customer service and helps to implement them. Supervises the members of a customer service team.

Technical/Clerical

Upto1yearCollegedegreeB:Relativelylimited

2074 Customer Service Representative

Responds to calls from customers who have complaints or who need information about products, services or guarantees. Makes sure that complaints are followed up and tries to maintain positive relations with customers. Examines problems to determine if corrective measures are possible and sees to the implementation of such measures, depending on the circumstances. Provides customers with information about customer service policies and procedures. Maintains records of calls and follow‐up actions.

24


Typicaltraining


MarketingandSales

CustomerServiceTechnical/Clerical


2075 Customer Service Clerk

Applies after‐sales service policies and procedures at a counter, over the phone or by email. Processes service requests and completes the file for the client in question. Maintains positive relations with customers and may be a first‐line respondent for complaint processing. Keeps customer service records.

Operations/Production

ProductionExecutives


3076 Top Manufacturing/Operations Executive (Non‐COO)

Plans, manages, coordinates and monitors all manufacturing/operations policies, procedures and activities in a large organization. Determines annual or long‐term operational and efficiency objectives. Participates in strategic decision‐making with respect to investments, facilities, procurement and general administration.

MiddleManagement


3077 Plant Director

Plans, manages, coordinates and monitors the effective use of production/operational facilities, equipment and staff. Sets objectives for production, operations, efficiency and quality. Helps with procurement management. Measures performance compared to the target standards. May be involved in negotiating collective agreements


3078 Production Director

Plans, manages and monitors production in a manufacturing unit. Manages the production budget, oversees production planning and ensures that assembly or processing operations are well managed. Helps with or participates in activities related to quality control, maintenance or continuous improvement. Prepares production reports and recommends changes, if needed.



3079 Production Foreman

Supervises a production or operations team and optimizes the work environment in accordance with current policies and procedures. Ensures that production objectives are met. Measures performance and manages deviations from standards. Participates in planning activities. Facilitates cooperation within and among work teams. In a unionized environment, sees that the collective agreement is applied within his or her field of expertise.


3080 Project Manager ‐ Operation

Organizes large‐scale projects with a view to the financial and technical requirements and the need for equipment and human resources. Plans the work, provides quality assurance and monitors progress. Identifies and manages project risks and takes steps to minimize them. Provides advice about improving work progress and has functional authority over the technical and professional staff assigned to the project.

25


Typicaltraining



ProductionTechnical/Clerical


3081 Estimator

Estimates the likely costs related to various industrial or commercial projects, from design to implementation. Factors in the need for materials, workforce, equipment, etc. Makes estimates based on the projected methods, processes and scheduling. May provide advice with respect to tendering procedures.


3082 Production Planner

Prepares, distributes, revises and follows up on production plans and schedules. Monitors the use of raw materials and manages inventories so that the production schedules are met. Monitors production progress. Compiles progress reports. When necessary, informs the managers of potential production delays and provides the reasons for them.


3083 Stationary Engineer

Keeps machinery, stationary engines, heating, ventilation, refrigeration or other equipment in good working order in various kinds of commercial or industrial buildings. Inspects equipment, monitors settings, does minor repairs and preventive maintenance according to standards of use. Maintains activity logs.


3084 Electrical Technician

Inspects, possibly assembles, tests and ensures the adjustment or repair of electromechanical equipment, components or miscellaneous controls, measuring instruments or related equipment. Maintains an activity log and may monitor some equipment inventories.

OperationsStaff


3086 Production Machine Operator

Ensures the operation and monitoring of production machinery and adjusts settings according to the specifications required to start them. Feeds raw materials into the machines. Detects breakdowns and contacts the maintenance crew when necessary.


3087 Production Machinist

Sets up and operates a variety of machine tools (lathes, milling machines, boring machines, grinding machines, shapers, etc.). Produces, measures and sets up production equipment parts requiring non‐standard preparation, critical tolerances or special dimensions. May coordinate the work of less‐experienced personnel.


3088 Tools Machinist/Tool and Dye Maker

Installs, assembles, repairs and tests machine tools (lathes, milling machines, boring machines, grinding machines, shapers, etc.). Produces dies or moulds. Cuts and shapes a wide variety of metals or other materials to tight tolerances. Reads and interprets engineering drawings and interacts with tool designers.


3089 Painter

Applies coats of paint, varnish, stain, enamel or lacquer to decorate and protect building surfaces, mouldings and fixed installations, and various structures and equipment in industrial or commercial establishments. Cleans, sands, prepares surfaces for painting.

26


Typicaltraining



ProductionOperationsStaff


3090 Welder

Performs various types of welds on schedule and within the planned production time. Minimizes material losses. Ensures compliance with the required health and safety quality standards. Informs supervisor of any problem or defect.


3091 Fork Lift Truck Operator

Operates a forklift truck to move materials. Locates materials to be stored or moved from one plant or department to another. May operate the forklift indoors or outdoors. May be required to prepare, identify or handle products or materials and fill out internal forms


3092 Heavy Equipment Operator

Operates heavy equipment for the purpose of building and maintaining roads, bridges, gas and oil pipelines, tunnels, buildings and other structures, or for handling materials in heavy industry (forestry, mining, quarrying, primary processing of metals). Ensures that the equipment is operated safely. May help with basic maintenance and must fill out forms. May supervise the work of less‐experienced personnel and be involved in their training.


3093 Assembler

Performs a variety of assembly operations on electromechanical products or on the assemblies and subassemblies of electronic or electromechanical products. Follows prescribed work methods and sequences, and may be required to develop these. May be required to disassemble, modify, repair, reassemble and test units, if needed.


3094 General Labourer ‐ Unskilled

Performs a variety of unskilled physical tasks associated with production, storage or maintenance of production sites: loading, moving, packaging, sorting, and disposing of a variety of products or materials. May be required to use certain general‐purpose tools, including manual lift trucks. Cleans workspaces and complies with health and safety instructions.

MaintenanceMiddleManagement


3095 Maintenance Director

Plans, manages, coordinates and monitors the staff and services necessary for the maintenance of equipment or industrial sites: machinery and production facilities. Plays an active role in the development and implementation of operating policies, standards and procedures. Develops preventive maintenance programs and corrective maintenance standards, and sees that these are effectively deployed. Recommends budgets and helps to monitor their use.



3096 Maintenance Foreman

Supervises the activities of staff assigned to preventive and corrective maintenance tasks. Prepares schedules for work to be done by mechanics, electricians, heating and ventilation specialists, etc. Sets deadlines, monitors the progress of the work or special project in accordance with planning. Directs safety inspections and ensures that preventive maintenance programs are implemented.

27


Typicaltraining



MaintenanceTechnical/Clerical


3097 Maintenance Mechanic

Repairs, installs and maintains production equipment. Detects and diagnoses breakdowns, irregularities and malfunctions and determines the cause. Acts promptly in corrective maintenance situations. Adjusts machinery and repairs or replaces defective parts or components. Strips down and reassembles machinery and performs preventive maintenance.


3098 Maintenance Electrician

Repairs, installs, maintains and tests industrial electrical equipment, transformers, cables, switches and alarm systems in accordance with standards in the applicable safety regulations. Acts promptly in corrective maintenance situations. Sets various electrical controls and repairs or replaces defective electrical parts or components.

OperationsStaff


3099 Maintenance Carpenter

Repairs and maintains a variety of structures and equipment in industrial or commercial establishments. Uses various carpentry tools to build, repair or install storage units, division walls, doors, or miscellaneous hardware. May work in a shop. Acts promptly in corrective maintenance situations in accordance with the applicable safety standards and regulations.

ResearchandDevelopment/EngineeringExecutives


3100 Top Research and Development Executive

In a large scale organization, plans, coordinates, manages and monitors the R&D programs, policies and procedures for new or improved products or processes. Monitors the preparation of technical studies, manages the organization’s technological intelligence, reviews feasibility studies and interacts with various suppliers. Works closely with others to develop strategic orientations. Supervises staff.


3101 Top Engineering Executive

In a large scale organization, plans, coordinates, manages and monitors all engineering design activities. Develops and ensures the implementation of the organization’s policies in his or her field of expertise. Prepares objectives and continuous improvement programs. Ensures the implementation of industrial plant and equipment maintenance programs and policies. Oversees process deployment or review. Supervises staff.

MiddleManagement


3102 Research and Development Director

In a small or medium‐sized organization, plans, coordinates, manages and monitors the R&D programs, policies and procedures for new or improved products or processes. Monitors the preparation of technical studies, manages the organization’s technological intelligence, reviews feasibility studies and interacts with various suppliers. Works closely with others to develop strategic orientations. Supervises staff.


3103 Engineering Director

In a small or medium‐sized organization, plans, coordinates, manages and monitors all engineering design activities. Develops and ensures the implementation of the organization’s policies in his or her field of expertise. Prepares objectives and continuous improvement programs. Ensures the implementation of industrial plant and equipment maintenance programs and policies. Oversees process deployment or review. Supervises staff.

28


Typicaltraining



ResearchandDevelopment/EngineeringFirstLineManagementandProfessionals


3104 Research and Development Manager

Produces feasibility studies with a view to developing new or improved products or industrial processes. Develops methods of improving the price/quality ratio for existing products and tests possibilities for improving the efficiency of existing processes. May manage activities related to patents. May exercise direct or functional authority over technical or professional personnel.


3105 Design Engineering Manager

Develops and applies recognized principles and theories in order to design and/or develop equipment, structures, processes or systems for industrial environments. Manages the daily activities of professional or technical staff to ensure that assigned tasks are done accurately and on time. Solves design problems in cooperation with other professionals.


3106 Industrial/Civil Engineer

Designs plans or programs in his or her specific field of expertise. Prepares cost and time estimates. May work with other technical and professional personnel or with external suppliers in the context of specific projects. Keeps his or her technical knowledge up to date, and is usually a member of a recognized professional order. May have functional authority over technical personnel.


3107 Chemistry, Metallurgy/Materials Engineer

Designs plans or programs in his or her specific field of expertise. Prepares cost and time estimates. May work with other technical and professional personnel or with external suppliers in the context of specific projects. Keeps his or her technical knowledge up to date, and is usually a member of a recognized professional order. May have functional authority over technical personnel.


3108 Mechanics/Robotics Engineer

Designs plans or programs in his or her specific field of expertise. Prepares cost and time estimates . May work with other technical and professional personnel or external suppliers in the context of specific projects. Keeps his or her technical knowledge up to date, and is usually a member of a recognized professional order. May have functional authority over technical personnel.


3109 Electrical Engineer

Designs plans or programs in his or her specific field of expertise. Prepares cost and time estimates. May work with other technical and professional personnel or external suppliers in the context of specific projects. Keeps his or her technical knowledge up to date, and is usually a member of a recognized professional order. May have functional authority over technical personnel.

Technical/Clerical


3110 Engineering Technician

Assists the engineering department in designing industrial plants or equipment. Uses specialized software to develop technical drawings based on schematics and technical specifications. Does testing, prepares estimates and work orders, and may be involved in preparing tenders.

29


Typicaltraining



ProcurementsExecutives


3111 Top Procurements Executive

In a large organization, plans, coordinates, manages and monitors procurement policies and procedures for materials, services, or capital goods. Enters into major procurement contracts and oversees the associated negotiations. Develops procurement practices and standards and ensures that they are implemented. Evaluates suppliers and supervises procurement personnel.

MiddleManagement


3112 Procurement Director

In a small or medium‐sized organization, plans, coordinates, manages and monitors procurement policies and procedures for materials, services or capital goods. Negotiates and enters into major procurement contracts. Develops procurement practices and standards and ensures that they are implemented. Evaluates suppliers and supervises procurement personnel.



3113 Purchasing Manager

In a medium‐sized or large organization, the incumbent develops and makes recommendations with regard to purchasing policies and procedures for materials, services or capital goods. Supervises a team of buyers or procurement professionals.


3114 Procurements Professional

Ensures the implementation of negotiated purchase or procurement agreements and may enter into purchase agreements and negotiate specific agreements. Tracks supply flows; works with the technical and sales departments to optimize the use of resources. Maintains records and communicates regularly with suppliers.

Technical/Clerical


3115 Buyer

Negotiates the purchase of goods or services and deals with external suppliers. Researches, meets with and evaluates suppliers. Prepares requests for proposals, receives submissions, reviews them and compares them in order to grant contracts in accordance with the organization’s standards. Coordinates activities with other departments.


3116 Purchasing Expediter

Ensures delivery of the organization’s products. Verifies and validates purchase orders, communicates with buyers to explain and discuss the terms and conditions of delivery. Maintains records and deals with warehouse staff, carriers or external transport service providers. Informs the departments involved about delivery terms or modifications.

Upto6monthsCollegedegreeA:Verylimited

3117 Purchasing Clerk

Assists buyers in their work. Maintains records and does filing, fills out purchase orders, checks delivery schedules, and makes sure that purchases are routed to the departments involved. Communicates with suppliers and reconciles purchase orders with deliveries.

30


Typicaltraining



TransportandLogisticsMiddleManagement


3118 Transport and Logistics/Materials Director

In a medium‐sized organization, plans, manages, coordinates and monitors policies and procedures related to transport, storage, handling, shipping and distribution from a number of storage sites. May deal with external suppliers for some operations or in the context of optimization projects. Provides liaison with the departments involved. Manages the entire staff in his or her area of responsibility.


3119 Warehouse Director

Manages and monitors operations in a major warehouse. May deal with external suppliers for some operations or in the context of optimization projects. Manages all shipping and handling activities. Provides liaison with the departments involved. Manages at least one first‐level executive in his or her area of responsibility.



3120 Warehouse/Distribution/Materials Manager

Manages and monitors warehouse operations. May deal with external suppliers for some operations or in the context of optimization projects. Provides liaison with all the departments involved in the storage. Directly manages all warehouse staff.


3121 Inventory Control Manager

Uses the inventory management system to process inventory data. Checks the inventory and identifies differences between department requirements and the availability of items. Provides liaison between purchasing, production and logistics and the departments involved.

OperationsStaff


3122 Heavy Truck Operator

Drives trucks with more than two axles loaded with products or bulk goods. Verifies that the loads carried comply with standards. May have to do preventive maintenance on the vehicle. Fills out shipping orders and other related documents.


3123 Dispatcher, Transport and Logistics

Plans and organizes shipping and receiving of goods with drivers or suppliers, and replies to requests for related information. Organizes pick‐up and delivery of goods. Optimizes pick‐up and delivery timetables and provides liaison between the departments involved, customers and suppliers.


3124 Custom Clerk

Clears shipments of goods and materials through customs and ensures that they are tracked. Keeps track of changes in customs clearance policies and procedures. Checks tariff classifications to make sure that the correct duties are charged. Checks invoices and maintains records. Also prepares import and export documentation.


3125 Light Truck Operator

Operates company vehicles such as vans, light trucks and cars to perform a variety of pickup and delivery tasks and miscellaneous errands. Loads, unloads and transports materials, goods, equipment and passengers between various local destinations

31


Typicaltraining



TransportandLogisticsOperationsStaff


3126 Shipper and Receiver

Determines shipping methods and prepares bills of lading, invoices and other shipping documents. Performs physical tasks related to the shipping and receiving of supplies, products or materials. May drive a forklift and handle heavy loads


3127 Storekeeper

Sorts, stores and distributes parts, supplies or capital equipment in an industrial establishment. Processes requisitions, maintains records and sees that the store is replenished. Provides liaison with purchasing and production. May be required to do basic maintenance on certain tools and to handle heavy loads.


3128 Traffic Clerk

Processes shipping files, prepares delivery slips and other related documents, and maintains records. Communicates with delivery drivers. Checks freight rates and classifications as well as delivery schedules. May handle damage claims against transport service providers.


3129 Warehouse Clerk

Reviews purchase orders, collects products in the warehouse and packs orders. Keeps the warehouse tidy and well‐organized. Ensures workplace safety and maintenance. May be required to handle heavy loads, occasionally work at heights and operate manual lift trucks.

OtherOperationsSupportPositionsMiddleManagement


3130 Laboratory Director

In one large laboratory or several labs, plans, manages, coordinates and monitors research or analysis activities. Supervises scientific or technical staff, including at least one first‐level executive. Organizes the laboratory budgets and operations, as well as lab safety. Manages protocols, processes and quality control. Ensures optimal maintenance of the lab(s) and equipment.


3131 Quality Assurance Director

Plans, manages, coordinates and monitors quality assurance or quality control policies and procedures . Establishes and oversees inspection and sampling programs to monitor the prescribed standards. Provides for material and product testing. Develops auditing methods. Manages quality assurance and quality control staff, including at least one first‐level executive.



3132 Laboratory Supervisor

Plans, manages, coordinates and monitors research and analysis activities. Directly supervises scientific or technical staff. Organizes laboratory budgets and operations, as well as lab safety. Manages protocols, processes and quality control. Ensures optimal maintenance of laboratory and


3133 Quality Assurance Manager

Plans, manages, coordinates and monitors quality assurance or quality control policies and procedures. Establishes and oversees inspection and sampling programs to monitor prescribed standards. Provides for material and product testing. Develops auditing methods. Directly supervises quality assurance or quality control staff.

32


Typicaltraining



OtherOperationsSupportPositionsFirstLineManagementandProfessionals


3134 Environmental Affairs Manager

Plans, coordinates and monitors policies and procedures that ensure environmental compliance during production and waste management operations. Does process testing and analysis, and makes recommendations to the departments involved. May represent the organization in dealings with regulatory authorities.


3135 Applied Sciences Specialist (Excluding Engineering and IT)

In an industrial environment, performs tasks or duties that require a university degree in an applied science other than engineering or computer sciences. E.g., physics, mathematics, chemistry, biology ,agronomy, forestry, geology, geomatics, microbiology, food sciences, nursing sciences, statistics.

Technical/Clerical


3136 Laboratory Technician

Performs tasks related to applied research or laboratory testing in accordance with established protocols. Does quantitative and qualitative analyses of various types of products and materials. Tests samples to measure their compliance with accepted tolerances. Maintains laboratory equipment and keeps track of supplies. Drafts analysis reports and makes recommendations.


3137 Quality Control Inspector

Makes visual, mechanical, dimensional, functional or electrical inspections under operating conditions. Performs systematic inspections or spot‐checks in accordance with established standards. May repair minor defects. Maintains records and submits inspection reports.


3138 Quality Assurance Technician

Analyzes the protocols used to meet operational objectives in various business sectors (manufacturing, financial or institutional). Detects causes of non‐compliance. Makes recommendations for improvement. May calibrate capital equipment, perform various tests and train operational employees.


3139 Draftsman

Creates technical drawings for the manufacture of prototypes, for technical communications or to provide detailed documentation of schematic designs. Uses specialized software for this. May have functional authority over less‐experienced staff in the context of special projects.

OperationsStaff


3140 Material Record/Production Clerk

Uses the inventory management system to record materials that have been ordered, received, allocated, that are available or that have been removed. Submits requisitions in accordance with established thresholds and production needs. May indicate shortages and apply corrective measures. Produces activity reports.


3141 Cook

Prepares and cooks complete meals or individual dishes in an organization’s cafeteria and maintains the kitchen inventory. Ensures workplace cleanliness and sanitary maintenance of equipment. May be required to set menus. Supervises a team of cook’s helpers or general cafeteria helpers.

33


Typicaltraining



OtherOperationsSupportPositionsOperationsStaff


3142 Cashier

Receives and records customer payments using a cash register in a branch, store or cafeteria. Totals the amount collected at the end of each shift and prepares a sales reconciliation report. May have to pack or bag goods and do various other tasks requiring minimal physical effort.


3143 Janitor

Cleans and maintains the interior and exterior of an industrial or commercial site. Identifies needs for supplies and equipment and may maintain records. Performs seasonal maintenance work and inspects the premises. Ensures that health and safety rules are followed.

HumanResources

Executives


4144 Top Human Resources Executive

In a large organization, plans, manages, coordinates and monitors human resources policies and programs, from development to implementation. Develops human resources management strategies and makes recommendations. Supervises staff and deals with suppliers.

MiddleManagement


4145 Human Resources Director

In a small or medium‐sized organization, plans, manages, coordinates and monitors human resources policies and programs, from development to implementation. Develops human resources management strategies and makes recommendations. Supervises staff and deals with suppliers.


4146 Compensation and Benefits Director

In a large organization, plans, manages, coordinates and monitors compensation and benefits policies and programs. Develops related strategies and makes recommendations. Supervises staff and deals with specialized suppliers.


4147 Labor Relations Director

In a large organization that hires unionized employees, coordinates and monitors labour relations policies and programs. Develops related strategies, makes recommendations and represents the organization during negotiations or before the regulatory authorities. Supervises staff and deals with specialized suppliers.


4148 Health and Safety Director

In a large organization, makes recommendations with respect to workplace health and safety policies and programs for prevention and recovery. Analyzes and applies laws and regulations. Represents the organization before the regulatory authorities. Supervises staff and deals with specialized suppliers.



4149 Human Resources Manager/Coordinator

Coordinates human resources files within an organization. Ensures the application of human resources management policies and programs. Organizes staffing and training procedures and helps managers with various aspects of human resources management. May supervise staff.

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Typicaltraining


HumanResources



4150 Labor Relations Manager

In a small or medium‐sized organization that hires unionized employees, coordinates and monitors labour relations policies and programs. Develops related strategies, makes recommendations and represents the organization during negotiations or before the regulatory authorities. Supervises staff and deals with specialized suppliers.


4151 Benefits Manager

Administers benefits in accordance with the organization’s policies and procedures. Ensures that employees complete their enrolment for group benefits. Evaluates current programs to ensure employee satisfaction and minimize the organization’s costs. Provides for employee claim processing. May supervise staff, deals with specialized suppliers.


4152 Health and Safety Manager

In a small or medium‐sized organization or private business, makes recommendations with respect to workplace health and safety policies and programs for prevention and recovery. Analyzes and applies laws and regulations. Represents the organization before the regulatory authorities. Supervises staff and deals with specialized suppliers


4153 Employment and Recruiting Manager

Administers the organization’s recruitment and staffing policies and procedures. Organizes and participates in recruit selection, interviewing and hiring activities. Is involved in integrating new hires into existing teams. Ensures that employment equity objectives are achieved when prescribed. May supervise staff and deal with suppliers.


4154 Employee Development and Training Manager

Administers the organization’s development and training policies and procedures. Analyzes training needs, develops appropriate programs , directs employees to suitable resources, organizes training sessions and may lead training sessions. May deal with suppliers.

Upto1yearBachelor'sorpost‐graduatedegreeB:Relativelylimited

4155 Human Resources Analyst

Develops and administers human resources programs in various areas: compensation, employee benefits, training, labour relations, health and safety. Analyzes internal issues and makes recommendations. Keeps up with external trends in his or her field of expertise. Supports managers in their human resources management activities.

Technical/Clerical


4156 Human Resources Clerk

Assists human resources analysts and managers with employee record‐keeping and internal communications. Provides liaison with representatives of payroll service or insurance providers, or with employment agencies.


4157 Pay and Benefits Clerk

Prepares all payroll and employee benefit data. Maintains records and performs updates using specialized software. Monitors benefit claims payments. Reconciles insurer invoices with claims. Answers employees questions about payroll and benefits administration.

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Typicaltraining


InformationTechnology

Executives



In a large organization, plans, manages, coordinates and monitors information technology policies and programs, from development to implementation, maintenance and security. Develops information technology management strategies and makes recommendations. Supervises staff and deals with suppliers.

MiddleManagement



In a medium‐sized organization, plans, manages, coordinates and monitors information technology policies and programs, from development to implementation, maintenance and security. Develops information technology management strategies and makes recommendations. Supervises staff and deals with suppliers.



In a large organization, plans, manages, coordinates and monitors the implementation and maintenance of computer network systems and infrastructure. Ensures data security and provides for network maintenance. May manage the telephone system. Develops network management strategies and makes recommendations. Supervises staff and deals with suppliers.



Plans, manages, coordinates and monitors the functional analysis of IT application and programming needs. May manage database development and administration. Develops and ensures compliance with the organization’s standards in his or her field of expertise. Supervises staff and may deal with suppliers.



5163 Information Technology Manager

In a small organization, plans, manages, coordinates and monitors information technology policies and programs from development to implementation, maintenance and security. Manages the telephone system and networks. Supervises staff and deals with suppliers.


5164 Network Manager

In a medium‐sized organization, plans, manages, coordinates and monitors the implementation and maintenance of computer network systems and infrastructure. Ensures data security and provides network maintenance. Develops computer network management strategies and makes recommendations. Supervises staff and deals with suppliers.


5165 Network/Systems Architect

Develops and implements technical solutions and systems to provide for optimal computer network performance. Suggests integrated solutions for that purpose. Monitors network and system security. May have functional authority over support or repair technicians.


5166 Project Manager ‐ Software Development

Leads short‐term or fixed‐budget projects for developing IT applications. Plans, coordinates and monitors the activities of multidisciplinary teams for that purpose. Prepares progress reports; seeks and implements corrective solutions in the case of missed deadlines or unplanned costs.

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5167 Project Manager ‐ Systems Integration

Leads short‐term or fixed‐budget systems integration projects. Plans, coordinates and monitors the activities of multidisciplinary teams for that purpose. Prepares progress reports; seeks and implements corrective solutions in the case of missed deadlines or unplanned costs.


5168 IT Engineer

Plans, coordinates and monitors IT engineering projects, from development to the manufacture of hardware and software systems. Conducts feasibility studies and develops plans as well as operating and maintenance standards. Tests and evaluates hardware and software performance. May have functional authority over technical personnel.

Upto1yearBachelor'sorpost‐graduatedegreeC:Limited

5169 Software Designer

Designs IT applications using various languages and on various systems. Develops applications that provide the desired performance and features. Codes, tests and corrects applications in development. Works with other designers to complete large‐scale projects.


5170 Business/Systems Analyst

Studies systems and applications needs. Makes recommendations with respect to future directions. Develops or modifies system components and features based on the chosen directions. Drafts reference documentation and trains users.


5171 User Support Manager

In a medium‐sized to large organization, supervises a team providing services to systems users. Develops effective procedures for workstation configuration, solving user problems or strategic deployment of upgrades, and ensures that they are applied. Is involved with user training.

Upto1yearBachelor'sorpost‐graduatedegreeC:Limited

5172 Websites Designer

Develops strategies for website development and deployment and sees that they are applied. Creates features in accordance with the target strategies and objectives. Creates interfaces between his or her work and resident or external applications. May have functional authority over programmers or website editors.


5173 Data Entry Supervisor

Plans and supervises all of the organization’s data entry activities. Coordinates operations and monitors progress to ensure the timely completion of work and effective use of resources. Supervises and evaluates all staff within his or her administrative unit.

Technical/Clerical


5174 Telephony Coordinator

Plans, organizes and coordinates the telephony departments. Ensures that the telephone equipment and systems operate properly. Maintains records, manages security, and controls the line inventory and invoicing. Deals with suppliers.


5175 Network Administrator

Plans, designs and implements computer networks. Monitors network performance. Ensures network maintenance and optimization; sets security and access levels. Repairs breakdowns. Integrates new hardware with existing networks and organizes parameters. Manages disaster recovery plans. Deals with suppliers

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Typicaltraining



Technical/Clerical


5176 Database Administrator

Plans, designs, installs, sets up and maintains servers and computer data banks. Sets access and security levels. Tests and validates various protocols, writes and updates system documentation, defines usage standards, controls restore and back‐up procedures.


5177 Software Programmer ‐ Team Leader

Uses various programming languages to develop software and related documentation based on given specifications. Tests the results and talks to users or employers to optimize performance. Has functional authority over a team of programmers in the context of major projects.


5178 Software Programmer

Uses various programming languages to develop software and related documentation based on given specifications. Tests the results and talks to users or employers to optimize performance. Works with other programmers and IT specialists in the context of major projects.


5179 Website Programmer

Uses programming languages suited to Web applications to develop software and related documentation based on the specifications provided. Tests the results and talks to users or employers to optimize performance. Works with other programmers and IT specialists in the context of major projects.


5180 Website Editor

Sees that web page content is updated based on submitted requests. Uses specialized editing software for this. May have to modify existing procedures to allow for the desired content changes. In that case, proceeds independently or in association with programmers, depending on the complexity of the required modifications.


5181 IT Support Technician

Installs computer equipment (computers, printers, servers, etc.) and software based on current operating guidelines. Configures and updates work stations, manages user accounts and access levels. Solves breakdowns or helps to solve them. Helps users to solve their computer problems.

Upto1yearCollegedegreeB:Relativelylimited

5182 Troubleshooting Technician

Responds to support requests from users and provides front‐line technical support. Helps users solve usage problems. Diagnoses and solves system problems. Refers complex system problems to the IT support technician.


5183 Data Entry Clerk

Enters data into various computer systems. Performs validation procedures in order to track and correct data entry errors. Works with data users to resolve any validation problems.

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morneaushepell.com

Morneau Shepell Inc. is Canada’s largest human resource consulting and outsourcing firm focused on pensions, benefits, employee assistance program (EAP) and workplace health management and productivity solutions. We offer business solutions that help our clients reduce costs, increase employee productivity and improve their competitive positions by supporting their employees’ financial security, health and well-being.

Documents

2014 NATIONAL COMPENSATION SURVEY - … NATIONAL COMPENSATION SURVEY Participant’s Guide Executive and Middle Management Positions, Information Technology Positions, Marketing and