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©2020 U.S. Travel Association, MMGY Global
Research and analysis conducted by:
- 9 91 ): : ) - 9 (
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©2020 U.S. Travel Association, MMGY Global
-
The U.S. Travel Association has engaged MMGY to conduct an ongoing survey to monitor the impact of COVID-19 on U.S. travelers. The online survey designed and analyzed by MMGY Travel Intelligence is conducted bi-weekly among 1,200 U.S. residents who have taken an overnight trip for either business or leisure in the past 12 months. The maximum error at the 95% level of confidence for a sample of 1,200 is +/- 2.83%.
Source: MMGY Travel Intelligence ©2020 U.S. Travel Association, MMGY Global
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, 3 , ., A 3 , 3 1 3, - A ,A,., , 3 3 , 3 A ., . ,A,., . , 1 8 % ,A ,A
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8, ,8 8 , . A , 1 8 8 ,- 1 , 3. A . . 3 3 ,A , 3 1
Source: MMGY Travel Intelligence ©2020 U.S. Travel Association, MMGY Global
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• 3 9 L AH 9 L 9 D L LA 9LA D L OADD DAC DA 9 9 L H9 A 9 5
H L9 L 9 D O 9 L 9L L 9 DAC D LL 9 D 9 9 L -26 . H9 A 9 % A79 L A 79 , L H L9 O 9A L9 DAC D L L 9 D L LA 9LA D LA 9 % A 79 L 5 A O9 H A9DD L
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A 79 8 L L % 9 L 9 DAC D L L9C 9D A L AH A L L A L
• 1 L 9 L A L 9 D 9 9 L L 9 DA O A L 9 D 9 DAC D L9 A 9DD L H L 9 D D9L 9 LA ALA L 9 9 D A
L 9 D 5 A 9 A HD D L L 9 L L 9L AL 9 D 9 L HA 9DD I L L 9 D 9DD
Source: MMGY Travel Intelligence ©2020 U.S. Travel Association, MMGY Global
����������
• H L D D I H 15., L L D I ,9 D HA H N H 9 DI D I I C HI C I DI
9I H C 9I D 9 H DH I I D I D I H C DI H- L I H H DH I I I H D9 H D N
A D I HI 9I DH I I I C A I9 H D 4 9 DI I H L D 9 I D H DI HI 9I DH L C 9I I 9 H D I I
D9 H C D 6 .. I % D 6 ...
• .D 6 ... I H L H I N HH 9 D9 D I II I 9 DI 9I D 15., I D I N L HI IL L AH
.D I 9 I 9 D9 D I I H D I H9 DI 9I D I H C D 6 .. I % D6 ... D I H N H 9 DI D I I
HI 9 D9 D
• 4 H 9 H D C I D C 9 D I H N D C HII 15., D LH D I D D 9 45 D LH L N D I D 9 D LH D I , 9 I A
H LH D D LH H H L H 0 3 I H 9 HI H N D I HI
Source: MMGY Travel Intelligence ©2020 U.S. Travel Association, MMGY Global
1 0 0 0 0 0 0 90 1 0 9 - %
Source: MMGY Travel Intelligence
5%
7%
12%
12%
13%
15%
18%
23%
35%
39%
40%
7%
7%
11%
11%
12%
14%
19%
22%
40%
45%
39%
River cruise
Group tour package
Vacation rental home
Off-site business meeting
Ocean cruise
Conference/convention
Rental car reservation
International flight
Vacation
Domestic flight
Hotel/resort reservation
Travel Booked Prior to COVID-19
4/24n=1,200
4/11n=1,200
12%
13%
18%
18%
23%
41%
13%
12%
18%
16%
27%
41%
Theme/amusement park
Live theatrical performance
Live music concert
Live sporting event
Celebrations
Bars/restaurants
Events Booked Prior to COVID-19*Question added 4/11
©2020 U.S. Travel Association, MMGY Global
Source: MMGY Travel Intelligence
44%44%
41%45%
55%50%
64%64%
55%49%
73%67%
61%60%
55%47%
66%58%
64%61%
66%64%
33%34%
41%35%
26%34%
29%29%
30%37%
23%27%
24%29%
35%37%
26%31%
27%30%
25%28%
22%22%
17%20%
20%16%
7%7%
15%14%
4%6%
15%11%
10%16%
8%11%
9%9%
9%8%
4/24River cruise 4/11
4/24Group tour package 4/11
4/24Vacation rental home 4/11
4/24Off-site business meeting…
4/24Ocean cruise* 4/11
4/24Conference/convention 4/11
4/24Rental car reservation 4/11
4/24International flight 4/11
4/24Vacation 4/11
4/24Domestic flight 4/11
4/24Hotel/resort reservation 4/11
Travel Booked Prior to COVID-19
Canceled Postponed Continuing as Planned
43%
48%
69%
54%
58%
56%
64%
58%
41%
42%
65%
64%
46%
39%
27%
39%
35%
36%
28%
36%
55%
52%
30%
31%
11%
13%
4%
7%
7%
8%
7%
6%
5%
6%
5%
5%
4/24
Theme/amusement park 4/11
4/24
Live theatrical performance 4/11
4/24
Live music concert 4/11
4/24
Live sporting event 4/11
4/24
Celebrations (weddings, reunions,…
4/24
Bars/restaurants 4/11
Events Booked Prior to COVID-19
Canceled Postponed Continuing as Planned
*Question added 4/11
©2020 U.S. Travel Association, MMGY Global
- -- - - -
Source: MMGY Travel Intelligence
10%
12%
13%
14%
20%
25%
68%
9%
9%
9%
11%
11%
13%
19%
65%
11%
11%
12%
14%
11%
17%
25%
67%
International flights
Ocean cruise*
Cruises*
Trains/railways
Domestic flights
River cruise*
Hotels/resorts
Vacation rentalhomes/condos
Personal cars
Transportation and Lodging(% Top 2 Box on a 5-point Scale)
4/24n=1,200
4/11n=1,200
3/27n=1,200 14%
15%
13%
13%
16%
18%
13%
13%
14%
16%
17%
29%
40%
9%
9%
10%
10%
10%
10%
11%
11%
11%
11%
11%
19%
27%
13%
12%
11%
12%
13%
14%
13%
14%
11%
17%
15%
26%
31%
Shopping malls
Bars/restaurants
Performance/movie theater
Indoor concerts/festivals
Outdoor concerts/festivals
Outdoor sporting events
Conferences/conventions
Schools
Indoor sporting events
Off-site business meetings
Places of worship
Grocery stores/supermarkets
Parks
Activities and Venues(% Top 2 Box on a 5-point Scale)
*Added/Deleted 4/11
©2020 U.S. Travel Association, MMGY Global
Source: MMGY Travel Intelligence
59%
54%
47%
42%
40%
32%
28%
52%
35%
36%
33%
26%
Be eager to travel for leisure
Travel within U.S. rather thaninternationally**
Travel more often for vacation bycar
Select destinations closer to home
Take more day trips
Travel for bus iness by car**
Be eager to travel for business
After the Coronavirus (COVID-19) Has Passed, I Will …….Top 2 Box
4/24n=1,200
4/11n=1,200
Question added 4/11**Added 4/24
©2020 U.S. Travel Association, MMGY Global
, , ) ( , , ) , ,
Source: MMGY Travel Intelligence
39%31%
38%
Take a Domestic Leisure Trip(% Top 2 Box; 5-point Scale)
3/27n=1,200
4/11n=1,200
4/24n=1,200
26%21% 21%
Take a Domestic Business Trip(% Top 2 Box; 5-point Scale)
3/27n=1,200
4/11n=1,200
4/24n=1,200
©2020 U.S. Travel Association, MMGY Global
2 % ( ) ( 2
Source: MMGY Travel Intelligence
14%
19%
21%
24%
39%
41%
11%
14%
18%
20%
31%
33%
13%
16%
19%
23%
32%
36%
67%
Travel by bus
Travel by train/rail
Take an internationalflight
Stay in a vacationhome/condo
Take a domesticflight
Stay in a hotel/resort
Travel by personalcar**
Transportation and Lodging
*Added 4/11**Added 4/24
20%
19%
22%
23%
20%
21%
49%
15%
17%
18%
19%
16%
17%
40%
15%
17%
18%
18%
19%
19%
37%
44%
48%
Visit a theme/amustementpark
Attend a conference orconvention
Attend a live concert
Attend a live sportingevent
Attend a live theaterperformance
Attend an off-site businessmeeting
Visit a beach**
Visit a bar/restaurant
Visit a park (local, state,national, etc.)**
Events
15%
15%
22%
26%
39%
13%
11%
11%
13%
16%
21%
31%
12%
12%
12%
14%
20%
21%
38%
Ocean cruise*
River Cruise*
Take a group tour
Take internationalbusiness trip
Take internationalleiusre trip
Take domestic businesstrip
Take domestic leisuretrip
Trip Type
4/24n=1,200
4/11n=1,200
3/27n=1,200
©2020 U.S. Travel Association, MMGY Global
& 2 &%
Source: MMGY Travel Intelligence
62%
40% 37%
29%24% 24%
20%
40%33%
24% 21%17% 17% 18%
49% 46%40%
24%30%
24% 23% 26%20%
67%
36%32%
23%19% 16% 13%
38%
21% 20%14% 12% 12% 12%
47%44%
37%
19% 19% 18% 17% 16% 15%
Travel by perso
nal car**
Stay in a hotel/r
esort
Take a domestic fli
ght
Stay in vacatio
n rental
home
Take an internatio
nal flight
Travel by tra
in/rail
Travel by bus
Take domestic le
isure trip
Take domestic b
usiness tri
p
Take internatio
nal leisu
re trip
Take internatio
nal busin
ess trip
Ocean Cruise
*
Take a group tour
River Cruise*
Vis it a park (lo
cal, sta
te, natio
nal, etc.)*
*
Vis it a bar/r
estaurant
Vis it a beach**
Attend a liv
e theater p
erform
ance
Attend an off-
site bus iness
meeting
Attend a liv
e sporti
ng event
Attend a liv
e concert
Attend a co
nference or conventio
n
Vis it a th
eme/amustement p
ark
4/24 Overnight Business Travel in Past 12 Mo. (n=687) 4/24 Overnight Leisure Travel in Past 12 Mo. (n=1,170)
% &
*Added 4/11**Added 4/24
©2020 U.S. Travel Association, MMGY Global
2 , 2 2 & 2 2 , 2 % 22 , 2 2 2 2 %
Source: MMGY Travel Intelligence
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Travel by perso
nal car**
Stay in a hotel/r
esort
Take a domestic fli
ght
Stay in vacatio
n rental
home
Take an internatio
nal flight
Travel by tra
in/rail
Travel by bus
Take domestic le
isure trip
Take domestic b
usiness tri
p
Take internatio
nal leisu
re trip
Take internatio
nal busin
ess trip
Ocean Cruise
*
Take a group tour
River Cruise*
Vis it a park (lo
cal, sta
te, natio
nal, etc.)*
*
Vis it a bar/r
estaurant
Vis it a beach**
Attend an off-
site bus iness
meeting
Attend a liv
e theater p
erform
ance
Attend a liv
e concert
Attend a co
nference or conventio
n
Attend a liv
e sporti
ng event
Vis it a th
eme/amustement p
ark
4/24 Age 18-34 (n=269) 4/24 Age 35-49 (n=297) 4/24 Age 50-64 (n=352) 4/24 Age 65+ (n=282)
& 2
,
, , , 2
*Added 4/11**Added 4/24
©2020 U.S. Travel Association, MMGY Global
& 2% 2 2 2
Source: MMGY Travel Intelligence
0%
10%
20%
30%
40%
50%
60%
70%
80%
Tra
vel by p
ersonal c
ar*
*
Sta
y in
a h
ote
l/re
sort
Take
a d
om
estic
fligh
t
Sta
y in
vaca
tion renta
l hom
e
Take
an inte
rnational flig
ht
Tra
vel by tra
in/r
ail
Tra
vel by b
us
Take
dom
est
ic leisure
trip
Take
dom
est
ic b
usiness
trip
Take
inte
rnational leisure
trip
Take
inte
rnational b
usiness
trip
Ocean
Cru
ise*
Take
a g
roup tour
Riv
er Cru
ise*
Visit a
park
(lo
cal, st
ate
, national, e
tc.)**
Visit a
bar/re
staura
nt
Visit a
beac
h**
Attend a
live theate
r perform
ance
Attend a
n o
ff-s
ite b
usin
ess
meeting
Attend a
live sport
ing e
vent
Attend a
live conce
rt
Attend a
confe
rence
or co
nve
ntion
Visit a
them
e/a
must
em
ent park
4/24 Northeast (n=286) 4/24 Midwest (n=233) 4/24 South (n=406) 4/24 West (n=274)
% 2 2 A
*Added 4/11
**Added 4/24
©2020 U.S. Travel Association, MMGY Global
F 19 -2 , BC 1 C DCD1 E B B 1 E BC C B B C C
Source: MMGY Travel Intelligence
29%
31%
32%
33%
35%
36%
46%
46%
47%
31%
30%
32%
27%
31%
37%
45%
42%
46%
31%
31%
33%
29%
33%
40%
42%
44%
44%
45%
Concerns for my job security
Easing of international travel restrictions
Concerns for financial health of employer
Great travel deals
Availability of flights to destinations interested in visiting
Easing of domestic travel restrictions
CDC reducing risk advisory level
Easing of state/local health department guidelines*
Slowdown of COVID-19 worldwide
Slowdown of COVID-19 spread in U.S.
Impact on Taking a Business Trip
26%
32%
37%
43%
43%
45%
46%
55%
61%
63%
26%
30%
34%
40%
40%
36%
45%
55%
59%
60%
26%
33%
39%
41%
40%
38%
53%
56%
58%
61%
62%
Availability of cruises to destinations interested in…
Concerns for my job security
Easing of international travel restrictions
Availability of flights to destinations interested in visiting
Concerns for personal financial s ituation
Great travel deals
Easing of domestic travel restrictions
Easing of state/local health department guidelines*
CDC reducing risk advisory level
Slowdown of COVID-19 spread in U.S.
Slowdown of COVID-19 worldwide
Impact on Taking a Leisure Trip
4/24n=1,200
4/11n=1,200
3/27n-1,200
1 % C E B
©2020 U.S. Travel Association, MMGY Global
*Added 4/24
Source: MMGY Travel Intelligence
1%
11%
25%
32%
44%
62%
76%
72%
80%
75%
87%
1%
10%
39%
48%
74%
75%
77%
80%
82%
83%
88%
0%
11%
45%
51%
74%
78%
79%
81%
82%
82%
87%
No restrictions in my area
Grocery stores/supermarkets closed
Medical/dental offices closed
Community quarantines that restrict movement
Residents asked to shelter-in-place
Shopping malls closed
Bars and restaurants closed
Amusement venues closed
Size of gatherings
Movie/performance theaters closed
Schools closed
4/24n=1,200
4/11n=1,200
3/27n=1,200 ©2020 U.S. Travel Association, MMGY Global
9 - 9 1 9 9- , -- 9 9 1 9 9
Source: MMGY Travel Intelligence
6% 7%
20%
26%
36%
4%
9%
18%
27%
40%
5%
11%
19%
28%
34%
1 Not at all
Concerned
2 3 4 5 Extremely
Concerned
For Others in My Household
3/27
µ = 3.83
n=1,078
4/11
µ = 3.92
n=1,126
4/11
µ = 3.76
n=1,123
8%10%
27%
23%
32%
5%
13%
23%25%
34%
6%
15%
23% 24%
33%
1 Not at all
Concerned
2 3 4 5 Extremely
Concerned
For Myself
3/27
µ = 3.61
n=1,200
4/11
µ = 3.71
n=1,200
4/24
µ=3.62
n=1,200
©2020 U.S. Travel Association, MMGY Global
- - 1 - -
Source: MMGY Travel Intelligence
65%68%
64% 62%67%68%
71% 71%
64%68%
64% 63%
71%
55%
66%
Total 18-34 34-49 50-64 65+
For Others in My Householdby Respondent Age (% Top 2 Box)
3/27n=1,078
4/11n=1,126
4/24n=1,123
55% 56% 58%
49%
59%59%63%
60%56%
60%56%
61%
55%51%
59%
Total 18-34 35-49 50-64 65+
For Myselfby Respondent Age (% Top 2 Box)
3/27n=1,200
4/11n=1,200
4/24n=1,200
©2020 U.S. Travel Association, MMGY Global
9 9 - 1 99 1 , , 9 1
Source: MMGY Travel Intelligence
65% 68%64%
71%
55%
68%73%
65% 68% 68%64%
68%
58%66% 63%
Total Northeast Midwest South West
For Others in My Householdby Region (% Top 2 Box)
3/27n=1,078
4/11n=1,126
4/24n=1,123
55%
66%
51%56%
49%
59%65%
54%62%
57%56%62%
49%
59%55%
Total Northeast Midwest South West
For Myselfby Region (% Top 2 Box)
3/27n=1,200
4/11n=1,200
4/24n=1,200
©2020 U.S. Travel Association, MMGY Global
- - B A / A 9 1 /
Source: MMGY Travel Intelligence
3%
17%
27%
29%
29%
31%
31%
34%
39%
40%
48%
48%
None listed
National Public Radio
Local newspapers
Local news/talk radio stations
National newspapers (New York Times, USA Today, etc.)
Local cable TV news (local CNN, MSNBC, etc.)
Conversations with friends/family
Internet searches (Google, Bing, etc.)
CDC and FEMA/DHS updates/emails/websites
National cable TV news (CNN, MSNBC, etc.)
National TV news (ABC, NBC, FOX, etc.)
Local TV news (ABC, NBC, FOX, etc.)
4/24
n=1,200©2020 U.S. Travel Association, MMGY Global
Question Added 4/24
Source: MMGY Travel Intelligence
47% 52%
0% 0%
Female Male Trans-gender
Prefer notto answer
Gender
3/27n=1,200
4/11n=1,200
25% 25% 28%22%
18-34 35-49 50-64 65+
Age
3/27n=1,200
4/11n=1,200
4/24n=1,200
67%
10% 23%
Married Livingw/partner
Single
Marital Status
3/27n=1,200
4/11n=1,200
4/24n=1,200
33% 27% 33%
4% 2%
Democrat Indepen-dent
Republican None Prefer notto answer
Political Affiliation*
4/24n=1,200
31%68%
Under age 18 None
Children in Household
3/27n=1,200
4/11n=1,200
4/24n=1,200
72%
10% 18%
Employed Not Employed Retired
Employment Status
3/27n=1,200
4/11n=1,200
4/24n=1,200
©2020 U.S. Travel Association, MMGY Global
8%18% 15% 16%
42%
<$25k $25k-$54,999
$55k-$74,999
$75k-$99,999
$100k+
Household Income
3/27n=1,200
4/11n=1,200
4/24n=1,200
* Added 4/24
©2020 U.S. Travel Association, MMGY Global