21st CenturyHospitality Industry

Dorothy Schwartz

Burnt Hills-Ballston Lake H.S.

Industry Overlook

• Important Role in Global Economy

• Dynamic Sector of Economy

• Thriving – Competitive – Innovative

The Industry & The Economy

• White House Administration Change

• Recession

• Corporate Downsizing

• Escalating Fuel Prices

• Disease Epidemics (mad cow, SARS)

• Terrorist Attacks (9/ll, Madrid)

The Industry’s Recovery

• Expectations–slight growth, slow recovery

• Summer 2004 lodging occupancy highest since 2000

• Expected lodging occupancy for Memorial Day thru Labor Day – 69.l%(2000 = 72.l%)

Trends in the Industry

• Wireless point of sale systems

• E-learning applications

• Broadband internet –video-on-demand

• Streamlines order taking process

• Allows on-demand training

• Creates revenue

Cool Trends in the Industry

• Adventure Tourism

• Individual Niche Markets

Breakdown of Hospitality Industry

Hospitality

Food & Beverage Lodging Travel & Tourism

Jobs Within the Industry

• Restaurant Manager – manages daily operations

• Assistant Manager – responsible for assisting the manager of restaurant

• Lodging Manager – Manages day to day operations of a hotel or motel

Jobs Within the Industry

• Director of Sales & Marketing – Responsible for supervising/managing/overseeing

• Concierge – Responsible for serving/assisting guests

• Meeting/Event Planner – Plans meetings or special events – organize, reserve, arrange, and contract

SALARIES IN THE HOSPITALITY INDUSTRY

Concierge $17-30,000

Lodging Manager $20-40,000

Restaurant Manager $35-60,000

SALARIES IN THE HOSPITALITY INDUSTRY

Meeting Events Manager $40-70,000

Corporate Travel Manager $45-75,000

Director of Revenue $55-65,000

Director of Sales & Mktg. $60-150,000

Tips on Getting Hired

• Show that you are a team player

• Present scenarios where you were able to handle stress

• Know as much as you can about the business

• Be enthusiastic, articulate & service oriented

Gambling

• Harrah’s• MGM Mirage• Caesar’s Mandalay

Resort Group• Trump Hotels &

Casino Resorts• Saratoga Race Track

and Casino

ATTRACTIONS• National Parks Service• Walt Disney Parks &

Resorts• Busch Entertainment

Corp.• Paramount Parks• Universal Parks &

Entertainment• Six Flags• Club Corp

Travel Agencies/Travel Packages

• Express• Cendant• Expedia• Orbitz• Travelocity• Maritz Inc.

Cruise Lines

• Carnival Royal Caribbean

• Norwegian Cruise Line

• Royal Olympic• Star Cruise

Hotels

• Marriott

• Four Seasons

• Sheraton

• Holiday Inn

• Hyatt

• Radisson

LOVE/HATES

• Flexibility• Work anywhere• Prestige• Experience with

people• Benefits/perks

• Long hours• Difficult advancement• Demanding

customers• Stress• Low salary

Beneficial High School Courses

• Business Communication

• Business Law• Computer Skills• Marketing• Geography• Math (stats)• Psychology (human

behavior)• Language

Employers that will hire you now!(That all depends)

• Do you have a car?

• What hours are you willing to work?

• What field do you want to explore?

• How much money do you need to make?

As a high school student you are looking for “experience”…the key is to make sure you are getting the “experience” –accept nothing less!

Two-Year College

Schenectady County Community College78 Washington AvenueSchenectady, NY 12305Admissions: 5l8(38l-1200)

Degree: Associate in Applied Science in Occupational Studies

Programs: Hotel & Restaurant Management Tourism & Hospitality Management

Certificate Program

• Helps prepare you for immediate entry

• Upgrades skills

SCCC’s certificate program is in:

Tourism, Sales, and Convention Management

Specialty Program(with SUNY at Delhi)

Bachelor of Business Administration

In Hospitality Management

Four-Year College

State University of New York at DelhiCollege of Technology2 Main StreetDelhi, NY 13337531-800-96-Delhi

Degree: Bachelor of Business Administration in Hospitality Management

Who Will Hire You After College?

FACTS

• Albany has 6,200 first-class hotel rooms

• Over 750 restaurants• New York - three

hours away• Boston - three hours

away• Montreal - four hours

away

Hotel Possibilities• The Sagamore• Crowne Plaza Hotel

Albany-City Center• Marriott Hotels Resorts

Suites• Cocca’s Inn & Suites

Latham Circle• Holiday Inn Holidome &

Meeting Center• Hilton Hotels• Sheraton

Restaurant Chain Possibilities

• Applebee’s Neighborhood Grill & Bar

• Bennigan’s• Friday’s• Friendly• Outback Steakhouse

“Create Your Comfort Zone”

Quote: Almost all of the world-class athletes and other peak performers are visualizers. They see it; they feel it; they experience it before they actually do it. They began with the end in mind. You can do it in every area of your life. Create an internal "comfort zone." Then, when you get into the situation, it isn't foreign. It doesn't scare you.

Author:Stephen Covey

Source:Daily Reflections for Highly Effective People: Living the Seven Habits