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Applying Human Centered Design Principles to the Development of a Co-Curricular Record
Heather Shea & Korine Steinke Wawrzynski (with Bill Heinrich) Michigan State University
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
Alex MarxJunior at Michigan State University
Major in Environmental & Sustainability Studies
Minor in Entrepreneurship & Innovation
Co-CEO & Founder, Land Grant GoodsResident Assistant, Bailey Hall
Living-Learning Community MentorRooftop Bee-keeper
Bailey Compost Initiative LeaderUndergraduate ResearcherSummer Internship in Japan
Food Activist & Educator
Applying Human Centered Design Principles to the Development of a Co-Curricular Record
Heather Shea & Korine Steinke Wawrzynski (with Bill Heinrich) Michigan State University
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
Welcome & Introductions
Heather Shea & Korine Steinke Wawrzynski (with Bill Heinrich) Michigan State University
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
PART I –– Why a CCR and ContextualChallenges at MSU
INTERLUDE -- Human Centered Design Principles
PART II -– Key Milestones in our Process
PART III –- What’s Next? Implementation andOther Hurdles
Presentation Road Map
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
At MSU, co-curricular activity requires student participation outside the scope of an academic course of study in an MSU sponsored activity that contributes to a student’s achievement of undergraduate learning goals and competencies and/or academic learning outcomes.
DEFINE
How we define “Co-Curricular”
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
Why track co-curricular student engagement?• National imperative to assess student learning in all
contexts
• Accreditation increasingly emphasizing out-of-class learning
• Institutional tracking and data collection
PART I – Why a CCR?
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
Institutional Challenges
• Large, de-centralized campus with 17 colleges
• Series of unsuccessful attempts at building a CCR in the past
• Battle of similar and divergent interests…and competing efforts
Needed a high level champion….the Provost
PART I –Contextual Challenges
Work processes in the Hub are based on process and culture instead of position and technology = Human Centered Design
PART I – The Hub
Eleanor Horowitz@eleanorhorowitz
INTERLUDE -- Principles of Human Centered Design
“Design Thinking is a mindset. Design Thinking is about having an intentional process in order to get new, relevant solutions that create positive impact. It’s human-centered. It’s collaborative. It’s optimistic. It’s experimental.”
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
UNDERSTAND EXPLORE
EMPATHIZE
MATERIALIZE
DEFINE IDEATE PROTOTYPE TEST IMPLEMENT
INTERLUDE -- Principles of Human Centered Design
UNDERSTAND
EMPATHIZE
PRINCIPLES OF HUMAN CENTERED DESIGN -- Empathize
Attempt to answer the question: “What do we need and who benefits?”
EMPATHIZE
PART II -- Where we began… EMPATHY
Build relationshipsAsk questions to understand• What are we aiming for?• Why did past records fail?• Who should be involved in this initiative?
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
UNDERSTAND
EMPATHIZE DEFINE
PRINCIPLES OF HUMAN CENTERED DESIGN -- Define
Use information from the empathy building phase to inform a redefined project scope
At MSU, co-curricular activity requires student participation outside the scope of an academic course of study in an MSU sponsored activity that contributes to a student’s achievement of undergraduate learning goals and competencies and/or academic learning outcomes.
DEFINE
PART II – THEN… Definitions
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
MSU Curricular/Co-Curricular/Extra Curricular
CurricularDefined as credit-bearing activities and/or requirements for an academic program or certificate. Listed on a transcript.
Co-CurricularAn intentional learning activity not bearing academic credit. Program has articulated links to learning goals and high-impact engagement indicators.
Extra-CurricularActivities outside of normal classroom time not explicitly tied to learning goals.
DEFINE
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
UNDERSTAND EXPLORE
EMPATHIZE DEFINE IDEATE
PRINCIPLES OF HUMAN CENTERED DESIGN -- Ideate
Use the redefined project to identify solutions-ideally solutions can/should come from stakeholders in the empathy phase
● Students’ integration of campus experiences and reflection on learning and development
● Students’ career development
STUDENT● Improved student
communication to employers and graduate schools
EXTERNAL● University assessment of
students’ participation in experiential learning venues
● Opportunities for institutional research
UNIVERSITY
Varying Ideas about Purpose
IDEATE
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
Primary Purpose of Our Co-Curricular Record (CCR)The primary purpose of the MSU Co-Curricular Record is to provide comprehensive evidence of students’ learning and engagement outside of formal coursework and academic programs.
IDEATE
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
ExistingTranscript
Student Learning & Engagement
ProposedCo-Curricular Record
Program requirementsClasses for credit
Certificates[Enhanced Transcript]
Not-for-credit involvementLeadership experiences Undergraduate researchStudent employmentCommunity engaged learning
(non-credit)...
Pedagogical Connections
[Comprehensive Learning Record]
UNDERSTAND EXPLORE
EMPATHIZE DEFINE IDEATE PROTOTYPE
PRINCIPLES OF HUMAN CENTERED DESIGN -- Prototype
Fail fast, learn, reflect with stakeholders, try again, use the information to drive decisions
Our Prototype had to be…
SIMPLE
EFFICIENT
GOOD
for student use
for program managers and faculty
for students, faculty, staff, the institution, and employers
PROTOTYPE
UNDERSTAND EXPLORE
EMPATHIZE DEFINE IDEATE PROTOTYPE
PRINCIPLES OF HUMAN CENTERED DESIGN -– Two Steps Back…
Fail fast, learn, reflect with stakeholders, try again, use the information to drive decisions
DEFINE Validation
With Empathy… we asked…• What should count?
• How do we evaluate if a student achieved/learned?
• What should departments submit to us if they want their program/activity to be listed on the CCR?
• What is simple, efficient and good for all involved?
• How much information is sufficient?
• What should we ask students to provide as evidence and who should be the arbiter of that?
IDEATEDEFINE
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
DEFINE Validation
Validation is a process by which existing programs and learning activities apply and are vetted for inclusion in the Co-Curricular Record.
Validation is not…
IDEATEDEFINE
#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
Activity owner enters information for validation
Validation process commences
Student participates in validated learning activity
Validated activity information listed within database
Activity owner confirms student participation
Activity appears on student MSU Co-Curricular Record
Student accesses record for various uses
A Possible Work and Technology Flow
PROTOTYPE
UNDERSTAND EXPLORE
EMPATHIZE
MATERIALIZE
DEFINE IDEATE PROTOTYPE TEST
PRINCIPLES OF HUMAN CENTERED DESIGN -- Test
Build a pilot/system with the expectation we will learn from mistakes
RFP for Technology Solution and secure institutional $
commitment
Phase 1. Phase 2.
Pilot with 12 learning activities across a range of student experiences
PART III – What’s Next…? RFP & PILOT TEST
TEST
UNDERSTAND EXPLORE
EMPATHIZE
MATERIALIZE
DEFINE IDEATE PROTOTYPE TEST IMPLEMENT
PRINCIPLES OF HUMAN CENTERED DESIGN -– Implement
This is where many projects attempt to begin
Broad implementation with campus wide marketing,
outreach & promotion
Phase 3. Phase 4. Assess. Iterate.
PART III – Then… IMPLEMENTATION
IMPLEMENT
Co-Curricular records are cultural artifacts of institutional values
culture change vs. tech solution
Takeaways and Values of HCD in CCR
1
2
3
If we’re responsive to existing culture we can shape future culture
Mapping pathways for students and validating learning where ver it occurs
HCD gave voice to different constituents in a decentralized environment#HCDinCCR #indyai17
@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes
Remember Alex…
Heather SheaAssistant Director,
Residential Initiative on the Study of the
Environment (RISE)[email protected]
@heather_shea_ 517-432-6153
More Information – Contact Us!
Korine Steinke WawrzynskiAssistant Dean, Academic
Initiatives and Director, Undergraduate Research
[email protected]@UR_at_MSU 517-355-7634
Bill HeinrichDirector of Assessment, Hub
[email protected] @billhridesbikes517-355-5HUB
Other Institutions’ Platforms/Models
UC San Diegohttps://ucsd.edu/engagedlearning
https://ccr.utoronto.ca
http://www.elon.edu/e-web/students/elon_experiences/transcript.xhtml
Test Validation Application: https://msu.co1.qualtrics.com/SE/?SID=SV_3xwbHQWgtPzyuRT
• Backstory at MSU
• Large, decentralized campus
• Series of unsuccessful attempts at building a CCR in the past
• Provost championed this project and assigned it to her new unit (The Hub)
PART I – Why a CCR & Contextual Challenges
EMPATHIZE
DEFINE
INTERLUDE -- Principles of Human Design
Empathize: Attempt to answer the question: What do we need and who benefits? Informational interviewsJob ShadowingSeeking UnderstandingFinding shared values
Define: Use information from the empathy building phase to inform a redefined project scopeInclude ScopeStudent Pathways (large data sets)Roles and ResponsibilitiesDecision ResponsibilityChallenges/Pinch Points
IDEATE
PROTOTYPE
INTERLUDE -- Principles of Human Design
Ideate: Use the redefined project to identify solutions-ideally solutions can/should come from stakeholders in the empathy phaseShare ideasBrainstormDiverge/ConvergePrioritize
Prototype: Fail fast, learn, reflect with stakeholders, try again, use the information to drive decisionsMockupsStoryboardsSimple tests with physical engagement if possibleIterate quickly
TEST
IMPLEMENT
INTERLUDE -- Principles of Human Design
Test: Build a pilot/system with the expectation to learn from mistakesUnderstand impedimentsWhat works?Role clarificationIterate quickly
Implement: This is where many projects attempt to beginApply the design features to a solutionCheck in with stakeholdersListen for opportunities to improveAssess, Iterate
UNDERSTAND
EMPATHIZE DEFINE
Steps in the Process
UNDERSTAND EXPLORE
EMPATHIZE
MATERIALIZE
DEFINE IDEATE
Steps in the Process
UNDERSTAND EXPLORE
EMPATHIZE DEFINE IDEATE PROTOTYPE
Steps in the Process
UNDERSTAND EXPLORE
EMPATHIZE
MATERIALIZE
DEFINE IDEATE PROTOTYPE TEST
Steps in the Process
UNDERSTAND EXPLORE
EMPATHIZE
MATERIALIZE
DEFINE IDEATE PROTOTYPE TEST IMPLEMENT
Steps in the Process
• The Hub for Innovation in Learning and Technology ended up serving as an incubator for the CCR.
• What is the Hub and how does it work?
PART I – Why a CCR & Contextual Challenges