Marsha J. Turner

3709 Massachusetts StreetGary, IN 46409

Phone: 219-801-0965E-Mail: janece75@gmail.com

Key Strengths

▪ Excellent interpersonal skills ▪ Excellent verbal/written communication skills ▪ Active listener▪ Critical thinker ▪ Strong analytical and problem solving skills ▪ Team player▪ Ability to provide feedback ▪ Keen deductive reasoning skills ▪ Decision making skills

Summary: Seasoned, energetic, banking professional with years of extensive experience in sales, client services, product marketing, and client retention gained at reputable organizations. Innovative-thinker with proven abilities to close deals, meet/exceed goals, and manages multiple tasks simultaneously. Successfully build and maintain solid rapports and working relations with colleagues, and increase revenue by maintaining a solid client base.

Professional Experience

First Midwest Bank 2014-Current

Teller Supervisor-First Midwest Bank, Gary, IN 2014-CurrentEstablish objectives for and direct activities of department while overseeing work of subordinates. Participate in and assist in coordination of Bank’s Sales Program. Conduct coaching and counseling sessions with staff according to individual plans. Work with staff to identify and resolve problem issues. Work with Teller staff towards development and achievement of branch and individual goals. Track teller staff activities in regards to losses and referral activities. Conduct pep and deployment meetings to help develop staff’s skills and support bank expectations in regards to meeting client needs.

JPMorgan Chase 1998-2014

Assistant Branch Manager – JPMorgan Chase, Gary, IN 2005 – 2014Manage daily operational within the branch including loss control, compliance, client retention, and audit standards, and working knowledge of branch operations paying and receiving transactions, federal regulatory compliance, and internal policies and procedures. Motivate, supervise, coach and develop a team of tellers regarding policies, procedures, products, systems, and banking transactions. Oversee personal and professional growth. Act on behalf of Branch Manager in their absence.

Sales and Service Associate – JPMorgan Chase, Whiting, IN 2003 – 2005 Provided exemplary customer service and effective solutions to customer’s inquiries and assisted Personal Bankers by completing all necessary paperwork relating to client sales. Completed loan documentation paperwork and other customer requests as needed. Opened transaction accounts and provided sales support at the request of the Personal Banker, Branch Manager or Assistant Branch Manager. Identified customer specific financial needs and referred them to the Personal Banker or appropriate sales specialist.

Bank Teller – JPMorgan Chase, Gary, IN 1998 – 2003 Greeted customer’s with a warm and pleasing demeanor and provided quality customer service face-to-face. Handled all paying and receiving transactions accurately and efficiently, and resolved issues in a quick and professional manner. Identified opportunities and made referrals to appropriate branch staff. Made sound decisions and escalated issues as needed.

Bank Teller – Tech Credit Union, Crown Point, IN 1997 – 1998

Processed checking and savings account deposits. Offered and up-sold additional products, and provided excellent face-to-face service to clients. Maintained knowledge of different banking options and conveyed information to clients.

Education

Associate of Applied Science in Computer Network Engineering – Westwood College of Technology, Calumet City, IL 2001 – 2003