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Ramon Cliquet Full-stack Senior Designer www.ramon.im Design Systems: Delivering a Consistent Design -led Customer Experience.

Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

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Page 1: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Ramon CliquetFull-stack Senior Designer

www.ramon.im

Design Systems:Delivering a Consistent Design-led Customer Experience.

Page 2: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

What we will cover .

1. Industry facts and challenges

2. How a design system can help

3. What a design system really is

4. How to create a design system

5. The adoption of a design system

6. Q&A

Page 3: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Olá!About me.

● From Brazil, settled in Perth WA

● 15+ years of design experience cross discipline

● Co-created apps & sites used by millions of people

● Involved in the creation and governance of three Design Systems

Page 4: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

So,First things first.

#1------------------------------------ The Problem.

Page 5: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Brands are investing in design to go digital.

But digital is complexand is everywhere.

Page 6: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Customers are demandingfor disruption and innovation.

But 79% of products miss their launch dates* . * Source: 1CGT/Sopheon Survey

Page 7: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Fellow designers, It is time to productionizeour services.

We must empower our teams and customers .

Page 8: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

The digital design drama. 0_0

Rapidly growth with too much demand

Tailor -made for individual problems

Difficult to scale and maintain consistency

Slow response to metrics and data collection

Page 9: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Hum.But how can a Design System save us all?

#2 ------------------------------------- The Solution

Page 10: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

A Design System aims to enable empower and enforce great experiences :)

Allow internal and external teams to speak the same language

Accelerate product development and design hand-over

Provide a consistent and unique experienceto your customer

Page 11: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

This is why corporations like Google, Apple and IBM have created and shared their design systems.

http://styleguides.io/

https://material.io/design/

http://carbondesignsystem.com/

https://atlassian.design/

https://developer.apple.com/design/human-interface-guidelines/

Page 12: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Let’s not only make great design.

Let’s make design great.For everyone.

Page 13: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Let's make design

reusable.

Page 14: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Let's make design

consistent.

Page 15: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Let's make design

efficient.

Page 16: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Let's make design

robust.

Page 17: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Let's make design

reliable.

Page 18: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Some core benefitsof a Design System.

Avoids duplication and re-work

Creates unification, alignment and consistency

Provides ready-to-use material

Saves time, money and hussle

Page 19: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Cool.But what da heck a Design System really is?

#3 ---------------------------------- The Approach.

Page 20: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Design System is your product interface & experience, living & briefing one single source of truth.

Page 21: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

It should include your GUI elementsdesign, code and documentation- Part 1.

Colors:

Hierarchy, usage, combinations, reserved, etc.

Typography:

Size, weights, typefaces, line -height, etc.

Visual Layout:

Grids, spacing, positioning, structure, etc.

Visual Assets:

Logos, icons, images, illustration, etc.

Page 22: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

It should include your GUI elementsdesign, code and documentation-Part 2.

Common components:

Buttons, forms, tables, cards, etc.

Common Patterns:

Validations, do’s and don'ts, etc.

Content tone and voice:

Use of words, sentences, etc.

Motion, sounds and gestures

Interaction specs for touch devices, etc

Page 23: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

But it could easily go beyondthe visuals.

Principles And criterias:

Guidelines, accessibility checks and etc.

Processes and activities:

Ways of working, design stages and etc.

Team structure and roles:

Responsibilities, deliverables and contact details.

Page 24: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

People, you don’t need to start from scratch.

Page 25: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Awesome.How do I create a Design System then?

#4 ------------------------------------ The Process.

Page 26: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

You might just get started as a side project.

But at some point, you will need a working team.

Page 27: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Bear in mind:

A design system is meant to be a ever evolving product.Not a project.

Page 28: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Organisingyour Design System.

● Principles

● Basics

● Components

● Patterns

● Areas

● Layouts

Page 29: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Hey,ensure a design pack.

● Components and symbols

● Team contribution and visibility

● Version control

● Naming conventions

● Peer review

● https://materialdesignkit.com/android -gui/

Page 30: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Hey,ensure a code base.

● Self-contained components

● Standalone dependency

● Code snippets and formatting

● Naming conventions

● Version control

● Code review

● GIT YARN and NPM packages

Page 31: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Hey,ensureusability .

● Mobile-first approach

● Built in accessibility from component level

● W3C compliance checks

● Check components and page performance

● Interactions responses and consistency

Page 32: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Hey,ensure testing .

● Use your design system to build your design system

● Test regularly cross device

● Use packages to facilitate adoption

● Provide confidence in your code

Page 33: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Boom! Implemented.Now what?

#5 -------------------------------- The Governance.

Page 34: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Now, here comes the hard bit !Believe me. 0_o

Buy-in and Adoption

Feedback and Communication

Governance and Collaboration

Storytelling and documentation

Page 35: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

It must evolve. Listen to users feedback andreimagine it.

Revisit content and structure

Regroup elements and components

Rethink solutions and purpose

Rewrite code and performance

Page 36: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Reduced design and production effort

Source: https://gel.westpacgroup.com.au/case -studies/summary/

Page 37: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Consistency guides a userthrough a product.

Page 38: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

You’ll havemeaningful conversationsabout your product.

Page 39: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Some examples and references

http://styleguides.io/

https://www.designbetter.co/design -systems-handbook

http://atomicdesign.bradfrost.com/

https://theblog.adobe.com/building -design-system-speed-scale-collaboration -innovation/

https://designmodo.com/design -system/

Page 40: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Let’s keep in touch!

[email protected]

www.ramon.im

Page 41: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

And that’s a wrap.Questions?

#6 --------------------------------------------- Q&A.

Page 42: Delivering a Consistent Design-led Customer Experience. · and is everywhere. Customers are demanding for disruption and innovation. But 79% of products ... metrics and data collection

Ramon CliquetFull-stack Senior Designer

www.ramon.im

Design Systems:Delivering a Consistent Design-led Customer Experience.