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32 www.funeralbusinessadvisor.comFBA | March/April 2011
Memory GlassFBA COMPANY SPOTLIGHT
3118 State St. Santa Barbara, Ca. 93105
Phone: 866.488.4554Email: [email protected]
Website: www.memoryglass.com
I’ve heard of Memory Glass, but what exactly is it?
Memory Glass is hand-blown glass sculptures with either cremated remains and/or soil from a meaningful location (i.e. burial site, park, beach, lake, etc.) suspended within the art. Since 2002, the Memory Glass fam-ily has been fulfilling orders for funeral homes worldwide. It serves as an ac-companiment to any other form of me-morialization, providing incremental revenue for funeral directors on crema-tions and burials.
Is Memory Glass available for petcremations as well?
Yes, Memory Glass has made hundreds of orders for pet cremation cases, and it is a quickly growing part of their business.
What types of keepsakes does Memory Glass offer?
There are four different products offered within the Mem-ory Glass line—pendants, orbs, touch-stones, and hearts; all use a small amount of the cremated remains and colored glass to create a design chosen by the customer. Each family member will have the opportunity to order their own Memory Glass and customize it to reflect their unique memory of their loved one.
How long does it take for a Memory Glass order to be made?
A completed Memory Glass order is delivered either to your funeral establishment or your customer’s home within 2-4 weeks from when the cremated remains reach the Memory Glass studio in Santa Barbara, CA. Pendants and touchstones can be turned around in as little as 72 hours for rush orders, and Memory Glass orbs and hearts can be turned around in as little as 4 days.
What are the prices of the Memory Glass line?
Although Memory Glass is hand-shaped glass art, the prices of their products are very reasonable. With the pricing rang-ing from $60 (Pendant wholesale) to $180 (Large Memory
Glass wholesale), Memory Glass has found that families are ordering multiple Memory Glass memorials, one for each member of the family.
This has proven as a great way for funeral professionals selling Memory Glass to add incremental revenue on their cremations and burial cases.
Can I assure my customers that ordering Memory Glass is safe?
Absolutely! Since Memory Glass was founded in 2002, there has never been a case of misplaced or commingled cremated remains. The management and staff at Memory Glass pride themselves in the systems in place and the care that each and every order is treated with. At every step of the process from
intake of orders, storing, production and ship-ment, there are safeguards in place to ensure that there will be no chance of misplacing or commingling cremated remains.
How does a Funeral Home become a Mem-ory Glass vendor?
Memory Glass offers funeral homes the op-tion of displaying Memory Glass how it suits them best. The vendor start-up kit has ev-erything a funeral home would need to offer
Memory Glass—brochures, order forms, vials to ship cre-mated remains and a display sign to place in the home. In addition, Memory Glass offers display packages that include physical samples of the art.
You can contact Memory Glass by phone at 866.488.4554 or by emailing Loren Dion at [email protected] to see what option would suit your business the best.
