Coordinator Service I

Date Revised: 10/29/2018

JOB DESCRIPTION

Job title: Coordinator Service I

Job Category: Non-Exempt

PCLS: 70068

Salary Grade: B

Summary

Incumbents in the Coordinator Service series provide a diverse range of customer service and/or routine general services and support to a specified department or area. Incumbents may perform clerical services, equipment operation, basic maintenance and repair, materials handling, logistical support, and/or other related duties in accordance with the day-to-day requirements of the specified department or area.

Reporting and Supervisory Responsibilities

The Services Coordinator typically reports to a Program Coordinator, Manager, or Director. This classification may train and guide student employees.

Typical Functions

1. Oversees, coordinates, and performs computerized cash register sales transactions and cash management.

2. Monitors sales through the cash register, resolves discrepancies, prepares, reconciles, and records cash receipts for deposit.

3. Prepares reports.4. Coordinates the issuing and disposition of stocks, supplies, and facilities used by patrons.5. Provides information for customers on products and services.6. Coordinates merchandising and marketing to generate sales.7. Coordinates events, activities and in-store promotional efforts. 8. Performs miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

1. Field specific knowledge, skills, and abilities as described in recruitment notice.2. Knowledge of basic cash management procedures.3. Knowledge of inventory management procedures.4. Ability to read, sort, check, count, and verify numbers.5. Ability to prepare routine administrative paperwork.6. Ability to resolve difficult or stressful customer service issues.7. Basic computer skills, including MS Word and MS Excel.

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Coordinator Service I

Date Revised: 10/29/2018

JOB DESCRIPTION

8. Math and simple data analysis skills.9. Ability to read, understand, and follow safety procedures.10. Knowledge of University policies and procedures.11. Skilled in organizing and coordinating the training and work of others.12. Ability to take initiative and work without close supervision.

Minimum Qualifications

Aptitude is required.

Work Environment and Physical Requirements

Employees may work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. Employees often use repetitive hand motions and may be required to lift and carry heavy objects (up to 50 pounds) for distances greater than five feet. Employees must be prepared to assume uncomfortable positions, such as crawling, kneeling, and squatting.

Fundamental Abilities

Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:

1. Communicating : Communicates effectively both verbally and in writing. 2. Problem solving : Analyzes information and evaluates results to select the best solution and solve

problems. 3. Monitoring : Measures performance of self; makes improvements and takes appropriate

corrective action.4. Critical Thinking : Comes to well-reasoned conclusions, solutions, and approaches to problems.5. Team Building : Works to create a team-based environment. Consistently demonstrates

cooperative behavior with colleagues, supervisors, and customers.6. Active Listening : Gives full attention when others are speaking; listens to understand, asks

questions as appropriate, and does not interrupt.7. Service Orientation : Actively seeks opportunities to help others.8. Conflict Resolution : Acts professionally when encountering customers who, at times, may be

frustrated.

Core Characteristics

As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

1.

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Coordinator Service I

Date Revised: 10/29/2018

JOB DESCRIPTION

2. Take initiative.3. Maintain confidentiality.4. Be accountable.5. Behave ethically.6. Be honest and trustworthy.7. Demonstrate a strong work ethic.

8. Be inquisitive.9. Be detail oriented.10. Be self-motivated.11. Efficiently manage multiple tasks.12. Be a team player.13. Be committed to improving USU.

Disclaimer This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

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Coordinator Service I

Date Revised: 10/29/2018

JOB DESCRIPTION

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