IBT@DMSEXPO

Pamela DoyleDirector

Change Management“The Critical Component”

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Future

Plethora of technologies

Essential to remain relevant

Maintain competitive advantage

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Overwhelming

Underwhelming

Change management

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5

Barriers to Adoption

©AIIM 2013 “Winning the Paper Wars”

Users Managers Executive Management

Change Can Ignite Fear

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What is Change Management

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“...is the application of the set of tools, processes, skills and principles for managing the people side of change to achieve the required outcomes of a change project or initiative” Change Management Learning Center

ECM/EIM and Change Management

Critical component Begins at the initial formation of project and

continues until last application Builds upon the vision Requires sufficient resources Ignoring could result in adoption pains or outright

failure

Change Management Strategy

Create urgency Form a powerful coalition Create a vision for change Communicate the vision Remove obstacles Create short-term wins Build on change Anchor the changes

MOEITS