inet Professional Services

The inet Professional Services

SET SAIL WITH INET SERVICES.

Put your TMS on course

In practice, deciding to acquire a Transportation Management

System (TMS) for optimizing your transportation manage-

ment is by far not all that it takes. The requirements of your

business processes and the functionality of the TMS must be

harmonized and integrated into your systems, your partners

must be connected and your employees trained. Once imple-

mentation is completed, the system must be high ly available,

exhibit high performance and be secure to use.

All these requirements, which are among the core compe-

tencies of only a few companies and whose outsourcing

to different service providers can be complicated and time

consuming, are handled for you by inet.

As an internationally operating software company, we

develop an integrated, scalable and flexible Transportation

Management System (TMS) with expertise, innovative ideas

and the courage to blaze new trails. This gives our customers

a clear lead – beyond standard.

We handle the management of our solutions in every phase

of their lifecycle for you. We offer excellent specialized

know-how and support with our Professional Services

before, during and after deployment projects.

Our specific goal is to put and keep your transportation

management on course, thus ensuring your competitive

advantage.

ON BOARD WITH A STRONG TEAM.

Patrick Baldaufproject manager

Natascha Gasserprocess / quality manager

2 3

CAST OFF! AN OVERVIEW OF INET SERVICES.

Find a secure foothold

inet offers you many years of cross-industry

experience in the area of Professional Services.

These can be divided into:

Business Services

Application Services

Integration Services

BUSINESS SERVICES – pulling together on the same rope

The spectrum of our Business Services stretches

from the analysis and planning of transportation

networks to their implementation, as well as training

and consulting on all matters concerning your TMS.

Our experts thereby apply experience gained in a

multitude of processes in various industries.

This means you’ll profit in:

Consulting

Training

Project Management

Business Process Outsourcing

Consulting

The unique combination of know-how in the fields

of IT and logistics and many years of cross-industry

project experience form the basis of our compre-

hensive Consulting Services. These are not just limi-

ted to our Transportation Management System, they

also comprise the following services in the field of

IT-supported transportation management:

conducting feasibility studies

analysis of requirements and the elaboration of

functional specifications

change management, process management and

requirements engineering for the transformation

of business processes based on IT-supported

transportation management processes

professional coaching for the implementation and

operation of the inet solutions

Training

Together with you we elaborate individual training

concepts and content based on your specific require-

ments. We make a point of creating practice-oriented

tasks and examples for your employees so that they

can introduce your new software into their daily work

right from the start. On the one hand this ensures pin-

pointed support and, on the other hand, it creates the

necessary familiarity with the handling of the soft-

ware. We also offer professional training for newly

hired employees and when new functionalities or

work routines are introduced. In addition, we use new

media tools, e.g. webinars, as a part of our blended

learning strategy.

Project Management

Many years of experience, comprehensive know-

how, tried and tested methods and tools: inet uses

all this to reach your project goals on time and

within your budget.

It is important to us that you are actively involved

right from the start. This is why we choose the me-

thod of participative business process modeling to

work out your requirements together with you.

To realize complex requirements in a structured,

easy and above all successful way, we also apply a

specially developed method. This procedure model

is based on the project methods of the IPMA

(International Project Management Association). In

addition, our project managers are also trained and

certified according to this international standard.

Business Process Outsourcing

The proper management and calculation of freight

rates is a complex matter which makes maintaining

a good overview difficult. Based on our Freight Cost

Management solution, we take over this task for you

within the framework of Business Process Outsour-

cing. After telling us your specified rates, we handle

the freight rate management for you and provide

error-free freight billing. You thereby profit from our

many years of experience in this area without having

to incur high financial and time investments to build

up your own expertise.

APPLICATION SERVICES – hoist the sails and gain momentum

Our accompanying Application Services guaran-

tee the smooth operation of your TMS. Continuous

upgrades of our system ensure that you get the best

performance, as well as the latest developments and

standards in the fields of technology and security.

Our solution is constantly updated. For you, this

translates into the uninterrupted, easy enhancement

of your functions.

Depending on whether you decide to operate your

TMS in our data processing centers (on-demand) or

within your own infrastructure (on-premise), diffe rent

services are available to you.

SOFTwARE ON-dEMANd

The financial, organizational and time investment re-

quired to keep software and hardware up to date with

the latest market requirements and compliance and

governance regulations is high. With our on-demand

software solution, you can concentrate your energy

on your core tasks without having to forego a highly

available solution that fulfills all the requirements of

governance and compliance regulations.

InTegrATIOn ServICeS

INET TMS

BuSIneSS ServICeS

APPlICATIOn ServICeS

4 5

we manage the following for you:

Application lifecycle Management

Application Maintenance & Support

IT Infrastructure Services

Application Lifecycle Management

The demands on your software are constantly

changing mainly due to new requirements in your

daily business. We handle the Application lifecycle

Management of your solutions and manage all their

requirements, from the first draft to implementation

and from golive to optimization.

This comprises:

management and monitoring of the service level

agreements

configuration management

change management

risk management

quality assurance measures


Professional maintenance services are essential

elements of an effective software solution incurring

low investment risk. We perform these services for

each of our solutions correctively and preventively.

The software is continually adapted to modified basic

technical conditions and expanded by functionalities.

Our Support Service Team offers round the clock

support to ensure excellent TMS service quality at

all times.

This means you’ll benefit from:

lower investment costs and risks

minimized project risk

reduced project lead time

highest security standards

the most modern infrastructure

24/7 hotline

user support

IT Infrastructure Services

Our IT Infrastructure Services always guarantee

high-performance solutions with high availability.

These comprise:

operation in multiple data processing centers

access and admittance controls

data backups and failovers

SOFTwARE ON-PREMISE


You choose the option software on-premise if you

prefer to install and operate the software within your

own infrastructure and manage the licenses yourself.

To ensure that this model works smoothly as well,

the tried and tested inet Application Maintenance &

Support service is ready to support you.

INTEGRATION SERVICES – in a fleet with the best

Within the framework of our Integration Services, our

experts turn your TMS into an open integration and

communication platform for you and the partners of

your supply chain.

we offer:

an existing network of integrated logistics service

providers

certified interfaces to erP systems, logistics

service providers and shipping platforms

a large number of industry standards for eDI and

web eDI

a technological framework for mobile devices

and rFID

synchronous and asynchronous data exchange

technologies

encapsulated functionalities such as web services

for functional enlargement of your erP system

AT A GLANCE

inet Professional Services certified project managers and a specially

developed project management method

methodological expertise in change manage-

ment, process management and require-

ments engineering

cross-industry experience in the transporta-

tion management area

highly available IT systems featuring the

highest security standards and the latest

infrastructure

24/7 support

one gateway to all our already integrated

logistics service providers

highly-interoperable TMS for quick and easy

collaboration with new partners and

customers

APPLICATION MAINTENANCE & SUPPORT

Business Support

user SupportMaster Data & Configuration

CommunicationManagement

Maintenance & enhancements

regulatory Changes

Corrective & Preventive Maintenance

Minor & Incremental enhancements

Production Support

ApplicationMonitoring

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www.inet-logistics.com

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inet Professional Services