Juggling the Balls Art of Managing Multiple Standards Implementation

Experience World Class Processes!© Adaptive Processes Consulting

Juggling the BallsArt of Managing Multiple

Standards Implementation

LN MishraPrincipal Consultant

Adaptive Processes Consulting Pvt. Ltd.24th August 2011

www.AdaptiveProcesses.com

Experience World Class Processes!© Adaptive Processes Consulting 2

About Adaptive Processes Mission: “To improve governance, risk

and compliance management practices in cost-effective and timely manner”

More than 100 person-years consulting experience in quality and information security

ISO 9001:2008 certified from DNV GRCPerfect – Enterprise Governance,

Risk and Compliance Management system for rapid and cost effective process implementation

Completed 10 ISO 9001, 5 ISO 27001, 10+ ISMS, multiple CMMI, ISO 20000 initiatives

Served close to 90 clients so far Endorsed education provider for IIBA,

Canada 100% key client repeat rate


Speaker Profile – LN Mishra

18+ years of IT and Consulting experience with various companies such as IBM, Infosys, PWC, iGate etc.

Certified ISO 9001, 27001, 20000 and BS 25999 Lead Auditor

Certified Project Management Professional from PMI, USA

Certified Scrum Master from Good Agile, USA Certified Quality Analyst from QAI, USA (World Topper-

Year 2000) Implemented management systems for more than 25

companies PGDM from IIM Ahmedabad and BE in Electronics and

Communication Current Role – Principal Consultant, Adaptive Processes

Consulting


Objectives of the Presentation

Discuss challenges associated with multi-model implementation

Best practices that the presenter learnt in his experience as a management system consultant

Question and Answer

4


Standards and Standards…..

2700120000

1400118001

PCMM


Changing over time ISO 9001 – 1994, 2000, 2008 BS 15000 - ISO 20000 – 2005,

2011 CMM to CMMI – v1.0, 1.1, 1.2,

now 1.3 BS 7799 – ISO 17799 – ISO 27001 ITIL – V2 then V3


7

Challenges

So many audits?

People recruited seem to have lesser experience day by day

So many standards!!! They are changing

Our systems are changing slower than our business needs

How can we continually improve our delivery capability?

So little time?


Standards are order of the day

Competitive advantage in market place

Streamline their processes to achieve better Quality and Productivity

Customer requirements Legal requirements Address attrition issues

8


Challenges faced Too many requirements

More than 2000 requirements 80+ processes 50 + policies 60+ data requirements 20+ trainings Numerous audits and

assessments for projects. Large effort needed in upkeep

of the management system


Challenges faced Confusion of terminology

“Document Control” in ISO 9001 becomes “Configuration Management” in CMMI,

“Corrective and Preventive Actions” in ISO 9001 becomes ‘Causal Analysis and Resolution” in CMMI.

Service continuity vs. Business Continuity

Projects face ever increasing demands on schedule, quality, productivity, staffing and attrition


Causes behind the challenges Each model implementation is a

separate initiative Viewing organizational

processes from standard’s perspective

23 Processes for 23 Process Areas of CMMI

Change management preocess – one for CMMI and one for ISO 27001

Difficulty in integrating multiple models/standards into one improvement program

Lack of comprehensive integrated data management system

Excessive emphasis on documenting and assessing processes

Bookish view of process implementation


Looking at the organization as a wholesome entity

Integrated Quality, Security, HR Management System

Simple systems Integrated data management

system Cross-functional teams Regular feedback from all

stakeholders regarding process expectations and performance against them

Make policies and processes role and context based

Tailor processes as per complexity

Integrate all audits eLearnings

Best Practices


13

Integrated Process Model


Pain is unavoidable, suffering is.

Thank You!

Any Questions?

Documents

Juggling the Balls Art of Managing Multiple Standards Implementation