THE

PMAC PULSENEWSLETTER

FEBRUARY

2015

FROM THE DESK OF BRAD SISCO

Brad SiscoPresident & CEO

This quarter has come and gone so quickly. With our amazing team’s hard work and dedication, we have had even more big wins! Thanks to the entire PMAC family! Each person helped us put together a very successful fourth quarter. I know business can really slow down during the holiday season, but we were able to pull together one of the strongest quarters in company history!

In the fourth quarter, we achieved some major milestones. Over the years, PMAC has transitioned from a small Wholesale mortgage company to one that is multi-faceted with an influential reach. We’ve also seen the company become a Top-Choice lender for our customers and employees alike. I am proud of each segment of our business. Take a look at some of our exciting fourth quarter stats:

• $1.2 billion in quarterly production

• We were recognized as a Five Star Lender by readers of Mortgage Professionals of America

• Retail has seen the opening of two new offices as the division continues to expand

• Wholesale continues to produce record breaking results.

• Correspondent is continuing to expand and will look to add more staff as they grow

Our recent production has been fantastic! I am extremely happy to be a member of such a close-knit group of people. My favorite part about coming to work each day is working with this team and sharing these milestones and achievements with my work family. Thanks again to everyone!

Congratulations to all of you. and I look forward to continued success as we build on an excellent first quarter of 2015!

RETAIL

George consistently finds himself on the VIP list as a top producer. When it comes to the mortgage industry, he has done everything, from processing to managing his own branch. George looks forward to working with his clients and finding solutions to fit their particular set of needs. In his free time, George loves to travel and spend time with his wife, Ruth, and three children, Lexi, Kristiana and Michael.

MEET: GEORGE KOUTSOS VP, Branch Manager – Peabody, MA

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PMAC celebrates the holidays Welcome aboard!

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Our superb facilities team has had their hands full! With branch openings in Fort Collins, CO, Nashua, NH and Hawaii, they’ve had a flood of new projects! In addition, the team successfully saw the construction in the Columbus, OH office come to a finish and it looks fantastic! Kim Fansler and her team are set to begin some exciting new projects! Kim, with the support of business development, will be spearheading a new initiative to oversee even more new offices nationwide. She’ll also be making rounds to different branches to assess their needs. Moving forward, the team will focus on expanding the servicing department in Chino Hills and bringing on additional suites in that office.

FACILITIES

FACILITIES

• PMAC’s new office in Colorado is up and running

• Reduced product overlays for VA, FHA and conventional products. A big thanks to our Capital Markets team for making this possible!

• The highly anticipated Vantage Productions, a CRM sales tool for traditional branches, is in the works

• Shout out and a big thank you to Product Development – your team gives us fantastic programs to help us satisfy our customers!

CON

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ER DIREC

T

Meet: Jim MatyasVP Direct to Consumer,

Branch Manager - Columbus, OH

“We’re preparing for a record breaking 2015! With low mortgage rates, reduced FHA Premiums and an amazing PMAC Marketing team, we have an abundance of great leads. We’re now hiring new loan officers, loan officer assistants and processors. The Call Center is ready to grow!”

Jim works in our Columbus call center and manages our Consumer Direct Retail Division. He has been a member of PMAC since January of 2014.

• 183 loans

• $37,578,392 in total loan volume

KPIs Key Performance Indicators

Branch Spotlight WeStBo ro u g h

TOP SALES LEADERS:Joseph “Gutts” Gutter, Anthony “APR” LaValle, Pam “Loan Whisperer” Betsill, Jeff “The Mayor” Crabill

PROMOTIONS:Jim Matyas – VP, Direct to Consumer, Branch Manager

Charles Valentine – Assistant Sales Manager

Jeffrey Ortman – Assistant Sales Manager

We’ve had some huge numbers put up by our Consumer Direct team! A big shout out goes to the processors: David Kalicki and Kara Miller – they achieved top quality control ratings companywide, while closing a combined 111 Loans! Additionally, a round of applause goes out to Chris Dreger, Processing Manager, for leading a phenomenal team, working closely with all departments and closing a record breaking 183 loans!

One of his favorite parts of his job is working and interacting with his clients, which allows him to get to know and help people achieve their dream of homeownership. In his free time, Jim enjoys skiing and traveling. Before getting involved in the mortgage industry, Jim owned his own restaurant.

After launching Velocify, our marketing team worked closely with Westborough to optimize the system to meet their needs and enable LO’s to maximize the value of every potential customer. Take a look at some of their highlights!

• Customized email automation makes a big difference! Nearly 50% of customer responses have come from system-generated emails.

• Great success with Calendar Events Tool - tremendously helps manage and maintain customer pipeline and schedule follow-up interactions.

• Useful, all-inclusive, integrated application – time-saving and easy to manage by having everything in one place.

Thank you to Jason Cormier,

David Hibbert, Alex Gildea

and the rest of the Westborough

branch for your excellent

feedback!

“This new iteration of Velocify renders the task of contacting, communicating and staying in touch with prospective clients much easier. I’m very satisfied with the results so far!”

Jason Cormier, Branch Manager

COLUMBUS

Wendy started with our Correspondent division in April of 2014. She’s been involved in the mortgage industry for 26 years and has experience in every

area of the business. Wendy enjoys interacting

with the staff each day. When she has free time, Wendy likes to remodel and decorate her home. Originally from Iowa, Wendy has been a resident of South Florida for the past 17 years. She loves to make people laugh and always has a story to tell.

KPIs | Key Performance Indicators• $220,665,599 Locked Funds

• $148,711,774 Total Funded

THE CORRESPONDENT TEAM CONTINUES TO THRIVE! Recruiting, recruiting, recruiting! That’s what it’s all about for our Correspondent friends. An emphasis on finding the most qualified and diverse team has been a major part of the division’s success. Focusing on hiring new members and growing the operations staff has been a big priority up to this point. But it doesn’t stop there! A huge plan is in place to add more Account Executives to the team and promote more growth. As this quarter passes, the Correspondent division continues to become more and more profitable for the organization.

Operations Manager – Boca Raton, FL

Meet: Wendy Bolling

April 2014 May 2014 June 2014 July 2014 Aug. 2014 Sep. 2014 Oct. 2014 Nov. 2014 Dec. 2014

$80,000,000

$70,000,000

$60,000,000

$50,000,000

$40,000,000

$30,000,000

$20,000,000

$10,000,000

Correspondent Production

LockedUnlocked

Chart reflects delegated business

CORRESPO

ND

ENT

CORRESPONDENT

New Programs Coming Soon

• Non QM Products• Additional JUMBO products

EventsJANUARY 2015 New England Mortgage Expo

FEBRUARY 2015 Florida Eastern Secondary Conference

MAY 2015 New York National Secondary Market Conference and Expo

• More than 229 million loans funded in November

• More than 253 million loans funded in December

Since October, each month of Wholesale production has been record breaking and the team looks to continue this trend! By the end of the first quarter, the division is looking to hit the 300 million mark for funded loans. Since the beginning of the quarter, the crew of Account Executives has continued to grow. In fact, more than 10 new AEs were brought on over the past few weeks. To do this, a great deal of strategy was implemented to ensure top producers were recruited from around the country. Improved and consistent pricing has helped create more opportunities at PMAC. The assistance of Sharon Kim and the operations staff has been crucial to ensuring the Wholesale team has the resources needed to keep up with the spike in production. In other news, the Non-Delegated Correspondent (NDC) program, spearheaded by Andrew Pierson, has started gaining steam. Anyone interested in this can reach out to Andrew for some personal, one-on-one training.

WH

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KPI’s Key Performance Indicators

GOALS:• Fund an additional 100-150 million loans in February

• Reach half a billion loans funded by mid-year

Meet: Mike TagueSVP National Wholesale Productions,

Chino Hills, CA

Mike’s been in Wholesale lending for more than 25 years and during that time, he’s owned and operated his own wholesale mortgage company. Since joining us in June of 2014, he’s played an important role developing our Wholesale division. Mike enjoys creating and growing teams of dedicated Account Executives. With his experience working in the mortgage business nationwide, he’s been able to take this passion and apply it to our team. Mike lives on a farm in Central Oregon and enjoys all sorts of outdoor activities. He has four kids and each of them participate in professional sports. Before getting into the mortgage industry, Mike raced motorcycles professionally.

HR

• 108 new employees onboarded

• 550 employees utilized benefits open enrollment

• Lowered benefit cost increase by 18.8%

KPIs Key Performance Indicators

Upcoming Projects• Performance management

and review process/systems• Recruiting and retention

strategy• Cloud-based filing• Compensation studies for

internal and external equity• Human Resources

Information System (HRIS) integration

• Training, training, training!

HU

MA

NRESO

URC

ES Our HR team has been keeping busy! Their hard work this quarter has paid dividends for employees throughout PMAC. New hires will now be able to benefit from a streamlined onboarding system, which will help these folks acclimate to the company fast and effectively. Additionally, a new exit interview process has been implemented to help make decisions on benefits, compensation, culture and communications. The team has also spent time updating sales compensation and organizational charts.

Seth is a valued member of our servicing team and has been a part of the PMAC family since October of 2013. He has extensive knowledge of all aspects of the loan servicing process. He’s done investor reporting to loan auditing and everything in between. Seth’s primary focus is loan boarding, customer service and transfers. His favorite part or his job is getting to know and working with his spectacular team. When he’s not at work, Seth enjoys cooking, reading comics and knitting. He also

practices Ataraxia.

SERVICING

KPI’s Key Performance Indicators• 20,578 units at $5 billion

• 4,419 new loans boarded at $1.6 billion (highest quarter in 2014)

• 20% portfolio runoff recaptured (December was the best ever.)

• Under 1.000% deliquency during the holiday season

• .93% total delinquency

MEET: SETH BOISINEAULoan Servicing Supervisor – Chino Hills, CA

Delinquency Buckets DELQ RATIOCurrent - 30 99.07%60 days .31%90 days .07%120+ days .22%Bankruptcy .14%Foreclosure .18%Grand total .93%

Production Channel Units UPBCorrespondent 1,064 204,614,017Interim Correspondent 59 9,095,360Retail 4,566 1,020,696,730Wholesale 14,889 3,708,922,294Grand total 20,578 4,943,328,402

Loan type Units UPBConv. w/PMI 1,425 392,973,513Conv. w/out PMI 11,318 2,783,168,000Farm loan 988 144,066,242FHA res 5,150 1,157,697,056VA res 1,697 465,423,590Grand total 20,578 4,943,328,402

Servicing Portfolio

New Loans Boarded

Delinquency Rates

WHAT’S NEW,

MA

RKETING

KPI’s Key Performance Indicators

• 206 websites created

• 2,537,927 emails sent on behalf of Wholesale

• 92,188 emails sent on behalf of Correspondent

• 42 training sessions for new employees

• 9,168 calls generated

• 5,262 leads generated

• 4,442 aggregator leads generated

Marketing is dedicated to providing sales with relevant CRM tools to help manage customers and automate the sales process. We’re always looking to develop and enhance our CRM tools. Learn about some of the Velocify optimizations in the Westborough Spotlight!

Our IT team has been hard at work implementing new systems to help increase efficiency. A newly engineered network redesign has paved the way to connecting PMAC’s branches to the network, which delivers a unified phone system to the company. A new process for handling support tickets and an emergency support line have helped prioritize request and made getting in touch of the team easier than ever. Our support group is so dedicated to you that they’ve added evening and weekend hours to their schedules! Need to get a hold of IT? Reach them at supportcentral.freshservice.com!

• Fully migrated to Office 365

• New support teams added to FreshService

• Introduced Lync O365

KPI’s Key Performance Indicators

IT

Eric Livingston is a valued member of the Systems Access team. He is a team player who goes above and beyond for his co-workers and his customers every day. Eric’s the first to arrive and last to leave, which helps ensure urgent support requests are handled effectively. Employees throughout the organization regularly praise his dedication to timely

resolutions.

MEET: ERIC LIVINGSTONAccess Administrator – Columbus, OH

MEET: GEZA RAKOCZICRM Project Manager & Lead Systems Administrator, Columbus, OH

Originally born in Hungary, Geza now finds himself as an all-star member of our Marketing team. His skill set is unmatched, including over eight years of marketing and sales experience. With a background in loan origination, Geza is a huge help to both the Retail and Marketing teams. With this valuable experience, he’s able to leverage our CRM tools to better serve our Retail division. When he’s not keeping it cool at work, you can find him

spending time with his lovely wife and stepson.Do you have any special CRM needs or suggestions? Email marketing@pmac.com with your feedback!

YAY ERIC!