SPONSORSHIP PROSPECTUS - Experience Virtual Summitexperience.medallia.com/wp-content/uploads/Exp19...SPONSORSHIP LEVELS Experience is a great opportunity to see old friends and meet

SPONSORSHIP PROSPECTUSJUNE 3–5, 2019 | HILTON SAN DIEGO BAYFRONT, CA

EXPERIENCE.MEDALLIA.COM 2019 BY THE NUMBERS | 2

I return from Experience energized by the great work we are doing

to improve customers’ lives. I get inspired by the stories of those

who dare to change the leadership, culture and operation of their

business to earn customer-driven growth.

JEANNE BLISS, PRESIDENT | CustomerBliss.com and Cofounder,

Customer Experience Professional Association (CXPA)

JOIN THE MOVEMENT

“

“


JOIN THE MOVEMENT

27%

24%

36%

3%Auto B2B Financial Services Government

Hospitality, Travel, Leisure

Retail Telecommunications & Utilities

Includes customers , prospects , par tners and Medal l ians

Director

VP / C-Level

Manager

Other

2019 EXPERIENCE ATTENDENCE

2018 ATTENDANCE BY

JOB TITLE

2018 ATTENDENCE BY

COMPANY REVENUE

2018 ATTENDENCE BY

VERTICAL

0—500M

7 %

37 %

29%

500M — 1B

1B — 10B

10B+

4%

12% 16% 10%

34% 21% 1%

27 %


SPONSORSHIP LEVELS

Experience is a great opportunity to see old friends and meet new ones — all of whom share my passion for enriching the lives of customers. It’s one of my favorite events.

FRED REICHHELD, BAIN FELLOW | New York Times Best-Selling

Author, and Creator of the Net Promoter System

“

“


SPONSORSHIP LEVELS

PRE-EVENT MARKETING

Logo on Conference Promotions and Website

Logo added to event comms within 2 weeks of signing sponsorship agreement

(early sponsorship results in more email branding opportunity)

Attendee List (company names)

Attendee List (individual name, job title)

Attendee List (email addresses)

Full conference passes for your employees 3 8 15

Full conference passes for your customers or prospects 3 8 20

ONSITE

Logo on signage in registration area

Logo on partner slide during main keynote presentation

Conference app Listing

$30K GOLD

$60K PLATINUM

$120K DIAMOND


SPONSORSHIP LEVELS (continued)

THOUGHT LEADERSHIP & EXPOSURE

45 min breakout session 1 2

Private Meeting Space

Exhibit Stand (price includes production of stand)

PARTNER ENABLEMENT

Access to content sessions during Experience conference Included Included Included

POST CONFERENCE

Attendee List (company names)

Attendee List (individual name, job title)

Attendee List (email addresses)

$30K GOLD

$60K PLATINUM

$120K DIAMOND


SPONSORSHIP LEVELS (continued)

A LA CARTE ADD-ON OPTIONS:

NOTE: [You must sponsor at Gold level or above to be eligible for options below]

EXHIBIT STAND (PRICE INCLUDES PRODUCTION OF STAND) $15,000

CUSTOMER LOUNGE (TUESDAY AND WEDNESDAY) $30,000

CUSTOMER DAY WORKSHOP $25,000

TUESDAY BREAKFAST (BRANDING, COLLATERAL) $10,000

TUESDAY LUNCH (BRANDING, COLLATERAL & SPEAKING OPPORTUNITY)

$20,000

TUESDAY EVENING MAIN SOCIAL EVENT $40,000

WEDNESDAY BREAKFAST (BRANDING, COLLATERAL) $10,000

WEDNESDAY LUNCH (BRANDING, COLLATERAL & SPEAKING OPPORTUNITY)

$20,000

DISCOUNTED ALL SOCIAL ACTIVITIES/CATERING PACKAGE $70,000


SPONSORSHIP AGREEMENTPlease fill out the agreement at the back of the prospectus and send it to [email protected]. If you have any questions, please send an email to [email protected].

I go to exchange ideas with the industry’s most-influential CX com-

munity members and learn how others are harnessing CX to drive

results in their businesses. Medallia does a wonderful job creating

ways to engage as a community.

ROB COMSTOCK | Riptide Partners

“

“

EXPERIENCE.MEDALLIA.COM 9SPONSORSHIP AGREEMENT |

SPONSORSHIP AGREEMENT

Company Name:

Contact Name:

Title:

Mailing Address:

Contact Email: Phone:

Level of Sponsorship:

Gold ($30K) Platinum ($60K) Diamond ($120K)

Billing Contact:

Billing Contact Email:

Billing Contact Phone:

Mailing Address:

Purchase Order #:

This Sponsorship Agreement is subject to the Terms & Conditions on pages 9 to 11.

Once a contract is signed and received, it is considered binding and non-refundable.

Note that exhibit space will be assigned based first on your sponsorship level and next on

the order the contract is received within that sponsorship level.

Email Sponsorship Agreement to:

[email protected]

Sponsor Signature

Printed Name

Date

Sponsorship Agreement

EXPERIENCE.MEDALLIA.COM 10TERMS & CONDITIONS |

TERMS & CONDITIONSThe Experience 2019 conference (the “Event”) is scheduled

to occur from June 3–5, 2019 at the Hilton San Diego Bay

front. Medallia, Inc. (“Medallia”) reserves the right, at its sole

discretion, to change the site, hours or dates of the Event.

Medallia will attempt to notify Sponsors of any such changes

as far in advance as possible.

APPLICATIONS: All applicants for exhibit space, speaking

sessions or general sponsorship (hereinafter “Sponsor”)

must agree to this Sponsorship Agreement (“Agreement”).

Once this Agreement is accepted by Sponsor (whether

electronically, click- through or otherwise) and received

and accepted by Medallia, it is considered binding and fees

are non-refundable. Medallia reserves the right, at its sole

discretion, to decline acceptance of this Agreement.

PAYMENT: Medallia will invoice Sponsor for the fees as-

sociated with the sponsorship for the Event (“Sponsorship

Fee”). Payment is due net 30 days from the invoice date.

Except as otherwise set forth herein, the Sponsorship Fee is

nonrefundable and non-cancelable. Medallia reserves the

right to revoke or prevent Sponsor’s Event participation in

the event of non-payment.

DISCOUNT CODES: Sponsor may not use discount codes

provided by Medallia for Sponsor’s customers to discount

the cost of Experience tickets for Sponsor’s employees or

vice versa.

CANCELLATION: In the event Sponsor wishes to cancel

all or part of its participation in the Event, Sponsor must

send notice of cancellation in writing to experience@

medallia.com. Sponsor shall be liable for one-hundred

percent (100%) of the total Sponsorship Fee. Sponsor is re-

sponsible for payment of the Sponsorship Fee irrespective

of the reason for Sponsor’s cancellation. In the event of

cancellation by Sponsor, Medallia reserves the right to use

or resell Sponsor’s canceled Event participation. Medallia’s

re-allocation of Sponsor’s Event participation shall not ex-

cuse Sponsor from payment of the Sponsorship Fees as-

sessed hereunder. Medallia reserves the right to cancel the

Event or to terminate this Agreement for any reason at any

time upon written notice to Sponsor. Upon cancellation or

termination by Medallia, Medallia’s sole liability to Sponsor,

and Sponsor’s exclusive remedy, shall be a refund of the

Sponsorship Fees paid by Sponsor under this Agreement.

USE OF MEDALLIA MARKS: Sponsor agrees not to use any

trademarks, trade names, logos, slogans or other intellec-

tual property owned by Medallia or its affiliated or sub-

sidiary companies (“Medallia Marks”), except as permitted

in, and in accordance with, Medallia’s Brand Guidelines,

which shall be distributed to Sponsor two months prior

to the Event. In its sole discretion, Medallia may withhold

or withdraw permission to display items or distribute sou-

venirs, advertising or any other material containing the

Medallia Marks. Sponsor may not issue any announcement

or press release regarding the Event, or Sponsor’s partic-

ipation in the Event, without the prior written consent of

Medallia.

ATTENDEE LIST: Medallia will provide Sponsors with ac-

cess to the Experience attendee list. [Diamond] Sponsors

will receive access to the full attendee list, including at-

tendees’ email addresses, all other Sponsors will receive a

limited list with the attendees’ company and title. Sponsors

may not sell lists or share lists with third parties, other than

with Sponsor’s service providers (such as an email market-

ing tool) for Sponsor’s own use and communication.

NO ENDORSEMENT: Sponsor will not state or imply that its

products or services are endorsed by Medallia or Medallia’s

affiliated or subsidiary companies and no approval by

Medallia or any of its affiliated or subsidiary companies of

any of Sponsor’s content or participation in the Event will

be deemed an endorsement. Sponsor shall not contact

any attendee until after the Event has concluded.

BOOTH SPACE AND ARTWORK: When the booth map

becomes available, Sponsor will be eligible to select a

booth (placement in the booth selection queue is based

in part on the date and time this Agreement is accept-

ed by Medallia and payment is received plus any other

criteria as determined solely by Medallia). Sponsor shall

submit artwork no later than May 1, 2019. Medallia team

will review artwork and approve within 48 hours. If there

are any needed changes the Medallia team will notify

Sponsor within 48 hours, and Sponsor will have 48 hours

to make any changes.

SELECTION OF BOOTH SPACE: Medallia will provide

Sponsor with a map of the Event space by May 10 and

Sponsor will select a Booth Space within 10 days of receiv-

ing the map.

USE OF EVENT/BOOTH SPACE: Sponsor shall not assign,

lend, or share Sponsor’s event space. Sponsor shall not

promote any other person or entity, or any products other

than Sponsor’s, without Medallia’s prior written consent.

“Promote” includes signage, products, demos, presenta-

tions, giveaways, and any other marketing pieces. Sponsor

must confine all demonstrations, promotional activities,

and representatives to Sponsor’s predesignated Event

space. No signs, literature, collateral, equipment, furniture,

or promotional items may be placed, distributed or posted

outside of the Sponsor’s designated Event space.


TERMS & CONDITIONS (continued)BOOTH INSURANCE: If Sponsor elects to use booth at

the Event space, Sponsor shall maintain insurance policies

providing at least the following coverage and will provide

Medallia with a certificate of insurance:

• General liability — $1,000,000 per incident;

• Employer’s liability — $1,000,000 per incident;

• Automobile Liability — $500,000 per incident; and

• Evidence of Worker’s Compensation.

Sponsor further agrees to add the owner of the Event space

as an additional insured on Sponsor’s insurance policy.

BREAKOUT SESSIONS: If Sponsor purchases a breakout

session(s) (each, a “Session”) as part of the sponsorship

package, Sponsor must deliver draft of content for the

Session by Feb 22 for review and approval, and final con-

tent by May 6. Late submission or submission of incomplete

content for a Session will result in forfeiture of such Session

or demotion to a more suitable package which excludes

the session. Failure to reach agreement with Medallia on

the content to be presented will result in demotion to a

lesser package. Content must include reference to one or

more of Sponsor’s customers.

FORCE MAJEURE: Medallia shall not be responsible for

any loss or damage resulting from failure to perform under

this Agreement or to conduct the Event as currently sched-

uled in whole or part as a result of riot, strike, civil disorder,

act of war, failure of facilities, earthquake, storm, fire, flood,

or other acts of God, or any reason of any kind whatsoever

beyond the reasonable control of Medallia. In such event,

Medallia will make reasonable efforts to reschedule the

Event. Notwithstanding any other terms or conditions of

this Agreement, should it ultimately be impossible to hold

the Event due to a force majeure event, Medallia may re-

tain or will be due such portion of the Sponsorship Fee as

necessary to compensate Medallia for expenses reason-

ably incurred up to the time the force majeure event oc-

curred. All payments in excess of such expenses shall be

refunded.

CONDUCT OF SPONSOR: Sponsor shall conduct its Event

participation in a professional manner so as not to be ob-

jectionable to Medallia, other Sponsors or participants, or

the public. Medallia reserves the right to restrict or prohib-

it exhibits or content which, because of noise, method of

operation, content, or any other reason, are objectionable

or otherwise detract from or are out of keeping with the

character of the Event as a whole. Medallia may prohibit in-

stallation or request removal or discontinuance of any ex-

hibit or promotion that, if continued, deviates substantially

from the design and description approved in advance by

Medallia. Medallia and the venue reserve the right to close,

remove or require changes in any exhibit or to remove any

of Sponsor’s personnel, agents, representatives, indepen-

dent contractors, invitees or guests who are deemed det-

rimental to Medallia, the Event, other sponsors, the venue,

or the public. Sponsor shall not distribute any giveaways,

prizes or collateral that would be considered potentially

dangerous or destructive. Sponsor shall not schedule or

host events during Experience which conflict with Medallia

programming. If Sponsor or its representatives fail to ob-

serve the terms and conditions of this Agreement, or, in

the opinion of Medallia, conduct themselves unethically or

detrimentally to Medallia, Sponsor may be dismissed from

Event without refund or other appeal.

COMMUNICATIONS BY SPONSOR: Sponsor’s communi-

cations using any Event participant contact list that may be

provided by Medallia must be approved by Medallia.

LIMITATION OF LIABILITY: Medallia shall in no event be

liable for any indirect, incidental, special or consequential

damages, or damages for loss of profits, revenue, data, or

use, incurred by Sponsor, whether such action is in contract

or tort, even if Medallia has been advised of the possibility

of such damages. Medallia’s entire liability for damages

hereunder shall in no event exceed the Sponsorship Fee

paid by Sponsor under this Agreement.

NO ASSIGNMENT: The rights granted by this Agreement are

personal in nature. Sponsor may not assign this Agreement

to any third party without the prior written consent

of Medallia.

AUTHORIZATION: By accepting this Agreement you are au-

thorizing Medallia to provide contact information including

your address, phone number, fax number and contact per-

son to any service vendor contracted to conduct work for the

Event.

GOVERNING LAW; JURISDICTION: This Agreement and

all matters arising out of or relating to it shall be governed

by the procedural and substantive laws of the State of

California. Any legal action relating to this Agreement shall

be instituted in Santa Clara, California.

WARRANTY: Sponsor warrants that it has the authority to

enter into this Agreement; that its participation in the Event

will not violate any other agreement or understanding be-

tween Sponsor and a third party; that Sponsor will reim-

burse Medallia for any losses Medallia incurs resulting from

any damage to the personal property of, or any personal

injury to, Medallia, the Event location owner, or any of their

employees or contractors in connection with the Event;

that no materials provided by Sponsor in connection with

the Event will infringe or misappropriate any third party’s

rights; and that Sponsor will comply with all applicable


TERMS & CONDITIONS (continued)federal, state and local laws and regulations in connection

with its obligations under this Agreement and its conduct

in connection with the Event.

INDEMNITY: Sponsor will indemnify and hold Medallia,

Sponsor will indemnify and hold Medallia, its parent, affil-

iated and subsidiary companies (the “Indemnified Parties”)

harmless for and from any alleged or actual claim for any

costs, losses, or fines, penalties, or expenses (including

reasonable attorneys fees) arising from or related to: (1) any

damages to real or personal property, or personal injury

to any person, directly or indirectly caused by Sponsor or

Sponsor’s employee or contractor in connection with the

Event; (2) any failure to comply with any applicable fed-

eral, state, and local laws and regulations related to the

collection, use, sharing, disclosure and storage of per-

sonal information; and (3) any claim that the Indemnified

Parties’ use of any content provided by Sponsor for the

Event infringes or misappropriates any third party’s intel-

lectual property, publicity, privacy, confidentiality or other

right, provided that in no event will the Indemnified parties’

approval or use of Sponsor’s products or any other mate-

rials provided by Sponsor for the Event, or the Indemnified

Parties’ approval of Sponsor’s use of Event marks, affect the

Indemnified Parties’ right of indemnification as described

in this paragraph. This provision will survive the termination

or expiration of this Agreement.

NO PARTNERSHIP OR AGENCY: Nothing in this agree-

ment is intended to, or will be deemed to, establish any

partnership or joint venture between any of the parties,

designate any party as the agent of another party, nor au-

thorize any party to make or enter into any commitments

for or on behalf of any other party.

PERMISSION TO USE MATERIALS: Sponsor grants

Medallia and its employees, agents, contractors or rep-

resentatives permission to use, reproduce, combine with

other works, and publish worldwide in all media, Sponsor’s

trademarks, product names or descriptions and logo(s) and

any materials Sponsor provides for the purpose of, or as re-

sult of, Sponsor’s participation in Event, including, without

limitation, posting on websites, or publishing in other print

or electronic media, brochures, newsletters, advertise-

ments, and magazines. Medallia may edit materials only as

necessary to conform them to a given media, e.g., chang-

ing the size of an image, but will not modify Sponsor’s

trademarks or logos in any other way without Sponsor’s

prior written consent.

CONFIDENTIALITY AND AUTHORIZATION: This

Agreement, its terms and the Event are confidential un-

til publicly announced by Medallia. Sponsor may not dis-

close the existence of this Agreement or the terms of this

Agreement to any third party without Medallia’s prior writ-

ten consent. Sponsor hereby authorizes Medallia to provide

Sponsor’s contact information including address, phone

number, fax number and primary contact person informa-

tion to the Medallia events and marketing team, and any

Medallia vendor contracted to conduct work for this Event,

as well as to the Event location owner and its employees,

agents and contractors.

ENTIRE AGREEMENT: This Agreement constitutes the

complete agreement between the parties and supersedes

all prior or contemporaneous agreements or representa-

tions, written or oral, concerning the subject matter hereof.

This Agreement may not be modified or amended except

in a writing signed by a duly authorized representative of

each party.

Documents

SPONSORSHIP PROSPECTUS - Experience Virtual Summitexperience.medallia.com/wp-content/uploads/Exp19...SPONSORSHIP LEVELS Experience is a great opportunity to see old friends and meet