HOW LONG DOES THE APPLICATION PROCESS TAKE?The entire application process will take approximately three weeks. All parties will be notified of the hearing outcome in writing, within three working days from the hearing date. If applicable, you may also receive a referral letter for counselling.

WILL MY APPLICATION DEFINITELY BE SUCCESSFUL?The final decision to grant the Order/Visit Limit lies with the Committee of Assessors. The Committee may, at any stage, move to dismiss any application it deems frivolous.

WHAT IF IMMEDIATE EXCLUSION FROM THE CASINOS IS NEEDED?If an applicant is able to prove that the respondent has caused, or continues to cause, serious harm to family members, the Committee of Assessors may issue a Provisional Family Exclusion Order to exclude the respondent from the casinos for the interim pending the outcome of the application.

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CAN I CHECK MY EXCLUSION OR VISIT LIMIT STATUS? Visit www.ncpg.org.sg and log in with your SingPass tocheck your exclusion or visit limit status. Please allow up to 48 hours for any changes to be updated on the website.

CHECK EXCLUSION OR VISIT LIMIT STATUS

National Council on Problem Gambling (NCPG)510 Thomson Road #05-01 SLF Building Singapore 298135Tel: (65) 6354-8154 Email: admin@ncpg.org.sgWebsite: www.ncpg.org.sg

Counter Operating Hours Mon to Thu - 8.30am to 6pm Fri - 8.30am to 5.30pmEve of Public Holidays - 8.30am to 12.30pm Closed on Weekends and Public Holidays

BY MRT

BY BUSAlong Thomson Road Bus-stop 51049 in front of SLF Building Bus-stop 51041 opposite SLF Building Services 54, 130, 132, 156, 162, 162M, 166, 167, 851, 980

From Novena Station: Take Exit A, transfer to Bus Services 54, 162, 162M, 166, 167, 851, 980, opposite Novena Church (Thomson Road) From Caldecott Station: 10-min walk along Thomson Road or transfer to any Bus Service opposite Mediacorp (Thomson Road)

FAMILY EXCLUSION AND VISIT LIMIT (CONTINUED)

GETTING TO NCPG510 THOMSON ROAD #05-01 SLF BUILDING SINGAPORE 298135

REVOCATION OF CASINO EXCLUSION AND VISIT LIMIT

CAN I CANCEL MY EXCLUSION/VISIT LIMIT AFTER IT IS IN EFFECT?The minimum period to stay on Exclusion/Visit Limit is one year. To revoke your Exclusion/Visit Limit, call NCPG at 6354-8154 for an appointment.

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WHAT IS THIRD-PARTY CASINO EXCLUSION AND VISIT LIMIT? Third-Party Casino Exclusion automatically excludes the following individuals from the casinos:* Undischarged bankrupts * Those receiving financial aid from Government* Those who have more than 6 months of HDB rental arrears

Third-Party Casino Visit Limit will be imposed on individuals who are frequent local casino patrons who are deemed to be financially vulnerable.

There is no need to apply for a Third-Party Casino Exclusion or Visit Limit. To revoke a Third-Party Visit Limit, call NCPG at 6354-8154.

THIRD-PARTY CASINO EXCLUSION AND VISIT LIMIT

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WHAT IS CASINO EXCLUSION?Casino Exclusion prohibits individuals from entering the casinos in Singapore.

WHAT IS CASINO VISIT LIMIT?Casino Visit Limit limits the number of visits an individual can make to the casinos in Singapore.

WHY SHOULD I APPLY FOR CASINO EXCLUSION OR VISIT LIMIT?Problem gambling is harmful and can lead to serious consequences for both gamblers and their families. Applying for a Casino Exclusion or Visit Limit can help to control an excessive gambling habit.

WHO CAN APPLY FOR A FAMILY EXCLUSION OR VISIT LIMIT?Only immediate family members can apply, i.e. spouses, children (including adoptive/step-children), parents (including adoptive/step-parents) and siblings (including adoptive/step/half-siblings).

HOW DO I APPLY FOR A FAMILY EXCLUSION OR VISIT LIMIT?Call the National Problem Gambling Helpline at 1800-6-668-668.

WHAT IS THE DIFFERENCE BETWEEN AN APPLICANT AND A RESPONDENT?An applicant is any family member who applies for Family Exclusion or Visit Limit.

A respondent is usually the person against whom the application is being made.

WHO MUST ATTEND THE HEARING?All Applicants and Respondents who wish to contest the application must attend the hearing. Both parties will be given the opportunity to present their case before a Committee of Assessors.

WHICH TYPE OF CASINO EXCLUSION OR VISIT LIMIT SHOULD I APPLY FOR?We encourage you to apply for Self-Exclusion or Voluntary Visit Limit and take personal responsibility for resolving the harm caused by problem gambling. You should apply for a Family Exclusion or Visit Limit if your family member is unwilling to address or confront his/her gambling issues.

IS THERE AN APPLICATION FEE?No, all Self-Exclusion, Voluntary Visit Limit, and Family Exclusion and Visit Limit applications are free.

INDIVIDUAL

Exclude yourself from the casinos in Singapore

OR

Limit your visits to the casinos to a predetermined

number every month

Exclude a familymember from the

casinos in Singapore

OR

Limit his/her visits to thecasinos every month

FAMILY

To apply:

Singapore Citizens/ Permanent Residents: Apply using SingPass at

www.ncpg.org.sg

Foreigners: Apply in person at NCPG office* or

at Migrant Worker’s Centre**

Call the National Problem Gambling

Helpline at 1800-6-668-668

To apply:

WHAT TYPES OF CASINO EXCLUSION OR VISIT LIMIT ARE AVAILABLE?

* NCPG Office: 510 Thomson Road #05-01 SLF Building Singapore 298135

** Migrant Workers Centre: 62 Rangoon Road, Singapore 218352 (near Farrer Park MRT Station)

Call the NCPG Helpline at 1-800-6-668-668 to apply

Our trained counsellors will help you complete a form

and choose a preferred hearing* date

*Hearing: A formal session where your application will be heard and assessed

If you are the applicant: You will receive a notice of application,

along with a request for necessary supporting documents

If you are the respondent: You will receive a summons to hearing,

along with a request for necessary supporting documents

Your application will be heard by a Committee of Assessors

on the scheduled hearing day

You will receive the outcome of the hearing in writing

within three working days

WHAT IS THE APPLICATION PROCESS FOR FAMILY EXCLUSION OR VISIT LIMIT?

CASINO EXCLUSION ANDVISIT LIMIT

FAMILY EXCLUSION AND VISIT LIMIT