Top IT Issues in Higher Education by Demographic Group Results from the 2005 EDUCAUSE Current Issues Survey

Top IT Issues in Higher Top IT Issues in Higher EducationEducation

by Demographic Groupby Demographic Group

Results from the 2005 EDUCAUSE Current

Issues Survey

2005 Survey Measures2005 Survey Measures

Which issues: are most important for the institution’s

strategic success? have potential to become more significant in

the coming year? do senior IT leaders spend the most time on? require the most human and/or financial

resources?

2005 Survey Choices 2005 Survey Choices Administrative/ERP/information systems Advanced networking Assessment/benchmarking Business continuity/disaster recovery Change management Collaboration/partnerships Converging technologies Data administration Digital library/digital content challenges Digital records management Distance education/virtual universities E-learning/distributed teaching and

learning Electronic classrooms/technology

buildings Enterprise-level portals Faculty development, support, and

training for IT Funding IT

Governance, organization, and leadership for IT

Infrastructure Instructional/course management

systems Intellectual property and copyright

management Online customer services Policy development and legislative

compliance Remote access Research support Security and identity management Staffing/HR management/training Strategic planning for IT Student computing Support services/service delivery models Web systems and services Other

Demographic Groups IncludedDemographic Groups Included

Governance– Public – Private

Carnegie classification– Doctoral/research: doctoral/research universities intensive +

doctoral/research universities extensive– Master’s: master’s colleges and universities + master’s colleges

and universities II– Baccalaureate: baccalaureate colleges–liberal arts +

baccalaureate colleges–general + baccalaureate/associate’s colleges

– Associate’s colleges: community and other two-year colleges– International: non-U.S. institutions

Enrollment size– Small (fewer than 2,000)– Medium (2,000 to 7,999)– Medium-large (8,000 to 17,999)– Large (18,000+)

Issues Critical for Issues Critical for Institution’s Strategic Institution’s Strategic

Success Success

Critical for Institution’s Critical for Institution’s Strategic SuccessStrategic Success—Small —Small

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Faculty development, support, and training for IT 4. Security and identity management 5. Strategic planning for IT6. Infrastructure7. (tie) E-learning/distributed teaching and

learning; Web systems and services8. Electronic classrooms/technology buildings9. (tie) Instructional/course management systems;

enterprise-level portals

Critical for Institution’s Critical for Institution’s Strategic SuccessStrategic Success—Medium —Medium

InstitutionsInstitutions1. Funding IT2. Security and identity management3. Administrative/ERP/information systems4. Strategic planning for IT 5. Faculty development, support, and training for IT 6. Infrastructure7. E-learning/distributed teaching and learning8. Web systems and services 9. Enterprise-level portals10.(tie) Business continuity/disaster recovery; electronic

classrooms/ technology buildings; governance, organization, and leadership for IT; support services/service delivery models

Critical for Institution’s Critical for Institution’s Strategic SuccessStrategic Success—Medium-Large —Medium-Large

InstitutionsInstitutions1. (tie) Funding IT; security and identity

management2. Administrative/ERP/information systems 3. Enterprise-level portals 4. Strategic planning for IT 5. Governance, organization, and leadership for IT 6. E-learning/distributed teaching and learning 7. Infrastructure8. Web systems and services9. (tie) Business continuity/disaster recovery;

support services/service delivery models

Critical for Institution’s Critical for Institution’s Strategic SuccessStrategic Success—Large —Large

InstitutionsInstitutions1. Funding IT 2. Security and identity management3. Administrative/ERP/information systems4. Infrastructure 5. (tie) Governance, organization, and

leadership for IT; strategic planning for IT

6. E-learning/distributed teaching and learning 7. Business continuity/disaster recovery8. Instructional/course management systems9. Advanced networking

Critical for Institution’s Critical for Institution’s Strategic SuccessStrategic Success—Private —Private

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Security and identity management4. Faculty development, support, and training for IT5. Strategic planning for IT6. Infrastructure7. Web systems and services8. Enterprise-level portals9. E-learning/distributed teaching and learning 10.(tie) Business continuity/disaster recovery;

electronic classrooms/technology buildings

Critical for Institution’s Critical for Institution’s Strategic SuccessStrategic Success—Public —Public

InstitutionsInstitutions1. Funding IT2. Security and identity management3. Administrative/ERP/information systems4. Strategic planning for IT5. Infrastructure6. E-learning/distributed teaching and learning7. Faculty development, support, and training for

IT8. Governance, organization, and leadership for IT9. Enterprise-level portals10.Electronic classrooms/technology buildings

Critical for Institution’s Critical for Institution’s Strategic SuccessStrategic Success—Associate’s —Associate’s

InstitutionsInstitutions1. Administrative/ERP/information systems 2. Security and identity management3. (tie) Funding IT; enterprise-level portals4. Strategic planning for IT 5. Infrastructure 6. Faculty development, support, and training

for IT 7. Web systems and services 8. Online customer services 9. (tie) Converging technologies;

e-learning/distributed teaching and learning

Critical for Institution’s Critical for Institution’s Strategic SuccessStrategic Success—Baccalaureate —Baccalaureate

InstitutionsInstitutions1. Funding IT2. Security and identity management3. Administrative/ERP/information systems4. Faculty development, support, and training for IT5. Strategic planning for IT 6. Infrastructure7. Electronic classrooms/technology buildings8. Support services/service delivery models9. (tie) Business continuity/disaster recovery; e-

learning/distributed teaching and learning; enterprise-level portals; staffing/HR management/training; Web systems and services

Critical for Institution’s Critical for Institution’s Strategic SuccessStrategic Success—Master’s —Master’s

InstitutionsInstitutions1. Funding IT2. Security and identity management 3. Administrative/ERP/information systems4. Faculty development, support, and training for IT5. Infrastructure 6. Strategic planning for IT 7. E-learning/distributed teaching and learning8. Enterprise-level portals9. Web systems and services 10.(tie) Business continuity/disaster recovery; online

customer services

Critical for Institution’s Critical for Institution’s Strategic Strategic

SuccessSuccess—Doctoral/Research —Doctoral/Research InstitutionsInstitutions1. Funding IT

2. Security and identity management3. Administrative/ERP/information systems4. Strategic planning for IT 5. Infrastructure6. Governance, organization, and leadership for IT7. (tie) E-learning/distributed teaching and

learning;instructional/course management systems

8. (tie) Faculty development, support, and training for IT; research support

Critical for Institution’s Critical for Institution’s Strategic SuccessStrategic Success—International —International

InstitutionsInstitutions1. Security and identity management 2. Funding IT 3. Governance, organization, and leadership for

IT 4. Administrative/ERP/information systems 5. Strategic planning for IT 6. E-learning/distributed teaching and learning 7. Infrastructure8. Change management9. Business continuity/disaster recovery 10.Support services/service delivery models

Issues with Potential to Issues with Potential to Become More SignificantBecome More Significant

Potential to Become More Potential to Become More SignificantSignificant—Small Institutions—Small Institutions

1. Funding IT2. Security and identity management3. Strategic planning for IT 4. Faculty development, support, and training

for IT5. Administrative/ERP/information systems6. (tie) Infrastructure; enterprise-level portals7. Instructional/course management systems8. (tie) Support services/service delivery

models; Web systems and services

Potential to Become More Potential to Become More SignificantSignificant—Medium Institutions—Medium Institutions

1. Security and identity management2. Funding IT3. (tie) Administrative/ERP/information systems;

enterprise-level portals4. Strategic planning for IT5. Faculty development, support, and training for

IT6. Business continuity/disaster recovery7. (tie) Assessment/benchmarking; infrastructure8. Converging technologies

Potential to Become More Potential to Become More SignificantSignificant—Medium-Large —Medium-Large

InstitutionsInstitutions1. Security and identity management2. Funding IT3. Administrative/ERP/information systems 4. Enterprise-level portals 5. Infrastructure 6. Web systems and services7. Strategic planning for IT 8. (tie) Business continuity/disaster recovery;

converging technologies9. Governance, organization, and leadership for

IT

Potential to Become More Potential to Become More SignificantSignificant—Large Institutions—Large Institutions

1. Funding IT2. Security and identity management3. Administrative/ERP/information systems4. (tie) Business continuity/disaster recovery;

strategic planning for IT 5. (tie) Governance, organization, and

leadership for IT; research support

6. Assessment/benchmarking 7. (tie) Infrastructure; staffing/HR

management/training

Potential to Become More Potential to Become More SignificantSignificant—Private Institutions—Private Institutions

1. Security and identity management2. Funding IT3. Enterprise-level portals4. (tie) Administrative/ERP/information systems;

faculty development, support, and training for IT

5. Strategic planning for IT 6. Web systems and services7. Business continuity/disaster recovery 8. Infrastructure9. Instructional/course management systems

Potential to Become More Potential to Become More SignificantSignificant—Public Institutions—Public Institutions

1. Funding IT2. Security and identity management3. Administrative/ERP/information systems4. Enterprise-level portals5. Strategic planning for IT6. Infrastructure7. Faculty development, support, and training for

IT8. (tie) Assessment/benchmarking; converging

technologies9. Support services/service delivery models

Potential to Become More Potential to Become More SignificantSignificant—Associate’s Institutions—Associate’s Institutions1. Funding IT2. (tie) Administrative/ERP/information systems;

security and identity management3. Enterprise-level portals4. (tie) Strategic planning for IT; support

services/service delivery models5. Faculty development, support, and training for

IT 6. Infrastructure7. (tie) Business continuity/disaster recovery;

online customer services; staffing/HR management/training; Web systems and services

Potential to Become More Potential to Become More SignificantSignificant—Baccalaureate —Baccalaureate

InstitutionsInstitutions1. Security and identity management 2. Funding IT3. Enterprise-level portals 4. (tie) Administrative/ERP/information systems;

strategic planning for IT5. Faculty development, support, and training for

IT 6. Infrastructure7. (tie) Instructional/course management systems;

support services/service delivery models8. Business continuity/disaster recovery

Potential to Become More Potential to Become More SignificantSignificant—Master’s Institutions—Master’s Institutions

1. Security and identity management 2. Funding IT3. Enterprise-level portals 4. Administrative/ERP/information systems 5. Faculty development, support, and training for

IT 6. Assessment/benchmarking7. Converging technologies 8. E-learning/distributed teaching and learning9. (tie) Infrastructure; instructional/course

management systems; strategic planning for IT

Potential to Become More Potential to Become More SignificantSignificant—Doctoral/Research —Doctoral/Research

InstitutionsInstitutions1. Security and identity management2. Funding IT3. Administrative/ERP/information systems4. (tie) Infrastructure; research support5. Business continuity/disaster recovery 6. Strategic planning for IT 7. Enterprise-level portals8. Web systems and services9. (tie) Advanced networking; governance,

organization, and leadership for IT

Potential to Become More Potential to Become More SignificantSignificant—International —International

InstitutionsInstitutions1. Funding IT 2. Security and identity management3. E-learning/distributed teaching and learning 4. Strategic planning for IT 5. Administrative/ERP/information systems6. Governance, organization, and leadership for IT7. Business continuity/disaster recovery 8. Enterprise-level portals 9. Change management10.Converging technologies

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On

What Senior IT Leaders Spend What Senior IT Leaders Spend MostMost

Time OnTime On—Small Institutions—Small Institutions1. Funding IT2. Strategic planning for IT 3. Administrative/ERP/information systems 4. Infrastructure5. Governance, organization, and leadership for IT 6. Change management 7. (tie) Security and identity management;

staffing/HR management/training8. Support services/service delivery models9. Faculty development, support, and training for

IT

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Medium —Medium

InstitutionsInstitutions1. Funding IT2. Strategic planning for IT3. Administrative/ERP/information systems4. Infrastructure5. Governance, organization, and leadership for

IT6. Security and identity management7. Change management 8. Support services/service delivery models9. Staffing/HR management/training 10.Policy development and legislative compliance

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Medium-Large —Medium-Large

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Strategic planning for IT4. Governance, organization, and leadership for IT5. Security and identity management6. Policy development and legislative compliance 7. (tie) Infrastructure; staffing/HR

management/training8. (tie) Change management; support services/

service delivery models

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Large Institutions—Large Institutions1. Funding IT2. Governance, organization, and leadership for

IT 3. Strategic planning for IT 4. Administrative/ERP/information systems5. Security and identity management6. Infrastructure 7. (tie) Change management;

collaboration/partnerships 8. Policy development and legislative compliance9. Staffing/HR management/training


Time OnTime On—Private Institutions—Private Institutions1. Funding IT2. Strategic planning for IT3. Administrative/ERP/information systems4. Infrastructure5. Governance, organization, and leadership for IT 6. Security and identity management7. Change management8. Support services/service delivery models9. Staffing/HR management/training 10.Electronic classrooms/technology buildings


Time OnTime On—Public Institutions—Public Institutions1. Funding IT2. Strategic planning for IT 3. Administrative/ERP/information systems4. Governance, organization, and leadership for

IT5. (tie) Infrastructure; security and identity

management 6. Change management7. Staffing/HR management/training 8. Support services/service delivery models9. Policy development and legislative compliance

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Most

Time OnTime On—Associate’s Institutions—Associate’s Institutions1. Administrative/ERP/information systems 2. Strategic planning for IT 3. Infrastructure4. Funding IT 5. (tie) Change management; governance,

organization, and leadership for IT 6. Staffing/HR management/training 7. Security and identity management8. (tie) Policy development and legislative

compliance; support services/service delivery models


Time OnTime On—Baccalaureate —Baccalaureate InstitutionsInstitutions1. Funding IT

2. Strategic planning for IT 3. Administrative/ERP/information systems 4. Infrastructure 5. Governance, organization, and leadership for IT 6. Security and identity management7. Staffing/HR management/training 8. Support services/service delivery models9. Change management 10.(tie) Electronic classrooms/technology buildings;

faculty development, support, and training for

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Master’s —Master’s

InstitutionsInstitutions1. Funding IT2. Strategic planning for IT3. Administrative/ERP/information systems4. Infrastructure5. Security and identity management6. Governance, organization, and leadership for IT7. Support services/service delivery models 8. Change management 9. Staffing/HR management/training10.Policy development and legislative compliance

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Most

Time OnTime On—Doctoral/Research —Doctoral/Research InstitutionsInstitutions1. Funding IT

2. Administrative/ERP/information systems 3. Security and identity management 4. Strategic planning for IT5. Infrastructure 6. Governance, organization, and leadership for

IT7. (tie) Collaboration/partnerships; support

services/service delivery models 8. Change management 9. Policy development and legislative compliance

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—International —International

InstitutionsInstitutions1. Governance, organization, and leadership for IT2. Strategic planning for IT3. Funding IT4. (tie) Administrative/ERP/information systems;

change management 5. Infrastructure6. Security and identity management7. Staffing/HR management/training8. (tie) Policy development and legislative

compliance; support services/service delivery models

Issues Requiring ExpenditureIssues Requiring Expenditureof Most Human and/orof Most Human and/orFinancial ResourcesFinancial Resources

Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——

Small InstitutionsSmall Institutions1. Administrative/ERP/information systems2. Infrastructure3. Student computing 4. Security and identity management5. Web systems and services 6. Support services/service delivery models 7. Electronic classrooms/technology buildings 8. Instructional/course management systems9. Faculty development, support, and training for

IT10.Funding IT


Medium InstitutionsMedium Institutions1. Administrative/ERP/information systems2. Infrastructure3. Electronic classrooms/technology buildings4. Security and identity management 5. Student computing6. (tie) Support services/service delivery models;

Web systems and services 7. Instructional/course management systems8. Faculty development, support, and training for

IT9. Funding IT

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources——Medium-Large Medium-Large

InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure3. Security and identity management4. Support services/service delivery models 5. Instructional/course management systems6. Web systems and services7. Electronic classrooms/technology buildings 8. Advanced networking9. Enterprise-level portals10.Student computing


Large InstitutionsLarge Institutions1. Administrative/ERP/information systems2. Infrastructure3. Security and identity management4. Instructional/course management systems5. (tie) Advanced networking;

e-learning/distributed teaching and learning 6. Data administration 7. Web systems and services8. Support services/service delivery models 9. (tie) Staffing/HR management/training;

student computing


Private InstitutionsPrivate Institutions1. Administrative/ERP/information systems2. Infrastructure3. Security and identity management4. Web systems and services 5. Electronic classrooms/technology buildings6. Support services/service delivery models7. Instructional/course management systems8. Student computing9. Faculty development, support, and training for

IT10.Funding IT


Public InstitutionsPublic Institutions1. Administrative/ERP/information systems2. Infrastructure3. Security and identity management4. Electronic classrooms/technology buildings5. (tie) Student computing; support

services/service delivery models 6. (tie) Web systems and services;

instructional/course management systems 7. Advanced networking8. E-learning/distributed teaching and learning


Associate’s InstitutionsAssociate’s Institutions1. Administrative/ERP/information systems2. Infrastructure 3. Student computing4. Electronic classrooms/technology buildings5. Support services/service delivery models 6. (tie) Instructional/course management

systems; Web systems and services

7. Staffing/HR management/training 8. (tie) Distance education; security and

identity management

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Baccalaureate —Baccalaureate

InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure 3. Security and identity management4. (tie) Electronic classrooms/technology buildings;

support services/service delivery models 5. Student computing6. Web systems and services7. Faculty development, support, and training for IT8. Instructional/course management systems9. Data administration


Master’s InstitutionsMaster’s Institutions1. Administrative/ERP/information systems 2. Infrastructure 3. Electronic classrooms/technology buildings4. Security and identity management5. Student computing6. Web systems and services7. Instructional/course management systems8. Support services/service delivery models9. Faculty development, support, and training10.(tie) Online customer services; enterprise-level

portals

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Doctoral/Research —Doctoral/Research

InstitutionsInstitutions1. Administrative/ERP/information systems 2. Infrastructure3. Security and identity management 4. Instructional/course management systems5. Advanced networking6. Enterprise-level portals7. Support services/service delivery models8. Web systems and services9. (tie) Data administration; electronic

classrooms/technology buildings

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—International —International

InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure3. Student computing4. Web systems and services5. (tie) E-learning/distributed teaching and

learning; support services/ service delivery models

6. Security and identity management7. Advanced networking8. Staffing/HR management/training9. (tie) Digital library/digital content challenges;

electronic classrooms/technology buildings

Documents

Top IT Issues in Higher Education by Demographic Group Results from the 2005 EDUCAUSE Current Issues Survey