Yaseen Khan NSC Global

www.nscglobal.com

nscglobal – an Introduction

www.nscglobal.com 2

Our vision

To partner with a few world-class enterprises,

helping them become more agile, create

commercial advantage and build quality through

design, deployment, support and management

of their global IT Infrastructure

www.nscglobal.com 3

Our Portfolio

SERVICE PORTFOLIO

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From sourcing to end-of-life management – global

procurement, staging, storage and delivery of equipment

Maintenance Services, plus IMACD (Install, Move, Add, Change, Disposal) Services

Leverages remote and field support capabilities

Short or Long term demand-based technical staffing and

outcome-basedIT project resourcing

Drive efficient transformation of non-consolidated legacy and multi-vendor

technology infrastructures; delivering accelerated deployment times and staged

migration at significant cost savings

Build, operate and manage networking, convergence,

unified communications, cloud and virtualization solutions

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www.nscglobal.com 4

Global Operations & Coverage

nscglobal Offices(Entities)

• Benelux• Egypt• Italy• South Africa

• Brazil• France• Japan• Spain

• Canada• Germany• Malaysia• UAE

• Australia• Cyprus• Hong Kong• Singapore• United Kingdom

• Austria• Czech Republic• India• Slovakia• United States

PlannedOffices

• Hungary• Mexico• …

Service Desks

• United Kingdom• South Africa• United States

Coverage

Logistics, fulfillment,

deployment and support to

180 countries

www.nscglobal.com 5

Global Field Engineering

TECHNOLOGYSERVICES

MANAGEMENTCOVERAGE

FIELD ENGINEERING PROFILE

TECHNOLOGY COMPETENCIESRANGE OF SERVICES AND SERVICE LEVELS

GEOGRAPHIC AVAILABILITY QUALITY ASSURANCE

Survey, Stage, Install, Floorwalk

99.5% of SLA achievements

MACD, Support 24x7x4, NBD

1,000,000+ engineering activities per annum

Accreditations: Network, Server, Security, UC, Video, Workplace

Multi vendor support

Level 1,2,3 equivalent to ITECS S2 - S4 engineers

6500+ certified nscglobal and Partner engineers

Country, Region, Metro areas

Security clearance /PES

Network covering 180 countries90+ accredited FE partners

15 years of Experience

Retainer fees to ensure quality and SLA compliance

Dedicated Partner Management

www.nscglobal.com 6

Global Field Engineering Operations

The FE Ops team are responsible for ensuring high quality and suitable resources are scheduled to every project

Field Operations Management> Manage KPI’s to ensure the success of tasks and activities. > Ensure escalations are executed and solutions implemented> Ensure all documentation is up-to-date and managed > Manage FE Ops team processes and procedures to ensure the

team is always fully compliant.

Field Operations Team> Scheduling> Activity Assurance> Engineering Data Quality> Travel, Timesheets and Expenses

All Partners receive retainers

www.nscglobal.com 7

Case Studies

www.nscglobal.com 8

Global Network Support Framework Saves Millions of Euros

SUMMARY

This client is an international provider of IT solutions and services covering the entire IT service chain from consulting to system integration, right through to the management of global decentralised IT infrastructures. With more than 3000 suppliers, they turned to nscglobal to provide a consolidated network support framework that reduced their supplier count by 98% and provided a cost saving of more than 20million euros over the life span of the contract

Provide an uniform services framework for its employees across the globe to serve diverse customer base

Engage and update entire employee with available range of services and support details

Mange more than 3000 individual suppliers across the geographic with complicated support relationships for thousands of devices and additional spares

Consolidated of Its supply chain

Regular and amalgamated audits of existing support contracts

CHALLENGE SOLUTION BENEFIT

nscglobal offered a global master service agreement as part of a 3 year contract for client service management

Nscglobal offered a higher degree of regional flexibility, per country agreement

Extended offering includes some high profile third party clients in vehicle manufacture, media, defence and global event management verticals

Furnished with global network of accredited engineers and geographically distributed project and service management teams

Provided both on site and centralised support and project management services across the clients global device estate

Effectively managed the supply of equipment, including shipping and import logistics across the entire network infrastructure and related Information Processing Technology platform

Reduction of service delivery costs and complexity, with a 98% reduction on an original count

Saving of more than 20 million euros over the life of the contract

Additional multi-million euro cost savings each year through improved service reliability, reduction of internal client management resources and contact management complexity

In depth audit by nscglobal identified 12,000 items that were under unnecessary support contracts as well as 18,000 spares in stock that were duplicated or surplus to requirements

By consolidating spares globally, the client realised an additional cost saving of 3million Euros a year

www.nscglobal.com 9

A large scale hosted IP solution in partnership with a global telecoms provider

SUMMARY

Chosen to implement a fully managed voice solution based on a hosted IP infrastructure for national government departments across over 5,000 endpoints in the UK, this global telecoms company enlisted nscglobal to provide a 24-hour, 7 days a week managed service. The contract was recently awarded for five years and successful management has led to the commissioning of further work for the client in France and India

A US$ 6bn global telecoms provider headquartered in the US with operations across North America, Latin America, EMEA and Asia

Need to execute a fully managed voice solution based on a hosted IP infrastructure across a number of its sites for the UK government contract

Must be scalable to cater over 5,000 endpoints

Additional there must be a 24 x 7 fully managed service centre capable of maintaining the hosted IP service (including Voicemail, Ministerial Whisper and LAN), the provision of professional services and critical break-fix support


For effective delivery of the project client trusted with nscglobal as a proactive, reliable partner

Nscglobal provided a fully managed service for the IPT, Voicemail, LAN and Ministerial Whisper service

Successfully managed the wide range of implementation stages from site surveys through to staff training

A 24-hour service center facility allowing users to report any faults and seek assistance along with default fault logging and service request web portal

Implementation fully complied with PRINCE2 methodology, used extensively by the UK Government

Excellent coordination with several specialist suppliers dealing with aspects of design and hardware

Effective communication and strong project management

Ensured overall satisfaction for the client and end user’s

Awarded substantial additional business to nscglobal, including similarly specified work in France and India

www.nscglobal.com 10

SUMMARY

With a server estate of 12,000 devices spread across 800 sites in more than 50 countries, this client was originally relying on multiple OEM support services for all upgrades & repairs but found themselves struggling with the complexities and challenges of managing multiple supplier relationships and processes across all of the OEM vendors. They turned to nscglobal to provide a single server support contract across all vendor technologies, sites and datacenters to greatly simplify the whole lifecycle of in scope devices, whilst maintaining the continuity and availability of their global server resource

Global Server Support, Logistics and Lifecycle Management

To serve company spread across 50+ countries, serving a global client base with its deep technology expertise and industry knowledge

Manage clients across different business sectors

Support more than 12,000 devices across 800 sites and 2 large datacenters from multiple vendors

Manage multiple contracts with varying end dates suffering from poor visibility of the 12000 devices under support

Limited flexibility with upgrades

Lack of on-site support service cross the globe


nscglobal offered a single contract and support service for all of its devices, vendors, sites and datacenters

Offers flexibility to each country to stand on with the option to sign into the framework as it wishes

Covers 25 countries across the globe

Contract also covers existing warranties

Manage the whole lifecycle of servers including end of life processes such as wipe and destroy and WEEE certification

Oversee device returns to OEM suppliers with forward spares management to ensure continuity of server resources

Flexible monthly billing cycle based on actual deployed server state

Instrumental in winning major outsourcing contract with “whitelabel” server support services

Reduced the hard cost of supporting server estate by approximately 35% compared to the legacy OEM support method

Improved reliability

Reduction in internal management resources and contact complexity

Provides agility to make quick decisions like decommissioning servers

Lower monthly server support cost

Reductions in soft cost potentially upto hundreds of thousands of dollars each year

Increased operational efficiency with centralized project and contract management

Informed decision making with predictable monthly billing cycle


Global Video Conferencing Installation, Logistics and Support

SUMMARY

As an International communications company providing services over their own advanced platform, this client needed a solution for end customer equipment installation and logistics to improve their flexibility and cost competitiveness. nscglobal provided an international equipment installation service including logistical support for moving the devices from Europe and the USA to their central warehousing facility, as well as supporting tight SLAs for new customer installations and next business day on-site engineering

To integrate with Europe’s largest fibre optic network to deliver video and web conferencing to its customers

Thigh turnaround time of around 10 days to install new customer hardware after a purchase order received

Also provide rapid and responsive on-site support and engineering to their global customer

Need a global, fully managed engineering resource as well as logistical support

Effective ongoing customer support


nscglobal was selected by the client to provide an international installation and support service for all of their video and web conference customers

Provided with comprehensive global network of accredited engineers and centralized project management teams

SLAs to meet 10 days on-site installation, engineering and logistics requirements

Also included high priority issue resolution

Global expansion with serving customer in any geographic location in a timely manner

Increased revenue generation options with new commercial opportunities in new regions

Flexible and commercially competitive offering.

Responsive support to end customers

Adhering the client’s reputation for high quality and prompt service delivery


Global WAN Managed Service for a leading pharmaceutical company

SUMMARY

With a global end customer deployment of WAN acceleration appliances from Riverbed that required a fully managed service transition from an existing operator, as well as additional NetFlow monitoring, management and reporting on globally distributed CISCO WAN devices, this major telecommunications operator turned to nscglobal to provide a fully managed service staffed by Riverbed certified professionals for their client

Serving world's leading pharmaceutical companies employing over 17,000 members of staff across multiple subsidiary locations in North America and EMEASupport a managed service transition from exiting WAN infrastructure comprising of Riverbed appliances using CISCO WAN devicesServe global locations to optimise inter-site communications whilst providing secure, resilient, high bandwidth inter-site connectivityEnsure proactive monitoring, alarms and change controls across the entire Riverbed and CISCO WAN estateOffer global on-site support capability, centralised vendor certified support staffProvide world class project management – both for the initial service transition and subsequent ongoing managed service deliveryComply with FDA regulations for all support requests with a 24hrs SLA to fit the very strict client change control processes


nscglobal was selected by the new telecommunications operator enabling the successful transition of all in scope devicesTo provide low level design for support services, technical consultancy and subsequent project managementProactively monitored and supported by both nscglobal’s central network operations team and their global network of accredited engineersMultiplying the pool of qualified Riverbed technical experts within service desk environmentEnsuring flexibility and meeting the clients requirements for change requests, and by providing low level service design and documentation to support the transitionThe addition of custom NetFlow monitoring, management and reporting across the 100+ CISCO WAN devices not only provides the client with capacity planning facilities but also allows for rapid issue identification and resolutionEffective monitoring mechanism with a dedicated high level single dashboard summary of global service health In-depth analysis with ability to drill-down to open incidents, service requests and real time performance

Better efficiency of time & resources through nscglobal’s centralized resource of certified Riverbed and CISCO engineersEffective and smooth WAN transition provided by extensive capability in the planning and execution Hassel free engagement with fully documented and proactively monitored service, managed within the clients strict service level agreement requirementsEnsures the stability and availability of their global WAN infrastructure Providing continuous service improvement and supporting continued business growth


A worldwide IP telephony transformation with a multinational telecoms provider

SUMMARY

Appointed to direct a major network transformation project for an international banking and financial services organisation across 4,000 worldwide sites, this US multinational telecoms provider contracted nscglobal to manage on-site engineering resourcing and implementation of the programme. Successful delivery of this assignment has led to the commissioning of three further projects for client and end user

US multinational telecoms provider with global coverage and a staff of around 260k employees

Need to provide a substantial telecoms transformation as part of a broader IT refresh required by a large international banking group

Effectively transform IP telephony infrastructure at around 4,000 sites spread across the UK, Ireland, EMEA, India and APAC

Hassel free implementation without disruptions to the day-to-day operations of the end user

Time bound successful achievement


The client appointed ncsglobal for proficiently programme management and logistics

Additionally to oversee stock management, manage on-site engineering resourcing and implementation, recovery of decommissioned hardware and stock control

nscglobal created a dedicated project management office

For effective implementation nscglobal divided the upgrade programme into five distinct phases: site survey, hardware staging, voice and data transformation, on-site floor-walking and decommissioning of all redundant infrastructure

Working at night, over 100 sites were transformed per week in concentrated bursts

An engineer factory model was employed on-site to complete handset assembly, deployment and recovery of legacy handsets

Achieved complete transformation on schedule and budget within 27 months of engagement

Successfully upgrades across 11 sites in India involved around 10,000 handsets

Successful delivery led to continuous engagement for three further projects

New projects involved upgrade an additional 115 EMEA site which had bespoke requirements, or extended circuit delivery lead-times

Working on the same principles, the second covered another 300+ sites while the third one was to supply engineering resource to upgrade routers across 290 remote sites for end-of-life circuit replacement

nscglobal continues to enjoy a enduring positive relationship with the client, supplying personnel and expertise across a diverse project base


Transformation and support for one of the largest financial clearing institutions

SUMMARY

Assigned to design and implement a crucial Unified Communications transformation for one of the largest international clearing houses with key centres in London, Paris and Amsterdam, nscglobal was engaged on the strength of both its existing client relationship which goes back several years and proven expertise in delivering similar projects for multinationals cost effectively and within agreed timescales

A leading multi-asset class and multinational clearing house, serving major exchanges and platforms as well as a range of OTC markets Urgent upgrade needed for existing Unified Communications environmentComprehensively manage transformation including the solution design through to implementation Must have completion of a readiness due diligence and low level design of the legacy systemComplete migration of all users to the new system with providing on-site support at the point of transformationFollowing the upgrade, provide ongoing maintenance and support to the client via a managed service agreement


The client’s current telephony and voicemail system had steadily expanded in terms of both functionality and user populationNscglobal offered complete installation of the latest telephony and voicemail technologies to replace existing platforms and improve functionality and mobilityManitain standard user experience across the systemnscglobal provided a total design solution rangin from setting up a customer workshop to capture all requirements to directing other service suppliersnscglobal handled complete sourcing and procurement of all materials and services required for the deployment of the new parallel to migration process, training was provided to relevant client personnelHassel free and unified communication was maintained via a single dedicated nscglobal project management contactReduce ongoing support costs

Presence of specialist on-site and remote engineering resource to transform the UC systemSuccessfully completed transition within client’s change windows to minimize any downtime or disruption to the key operations nscglobal’s managed services team provided a cost efficient solution compared to utilizing limited and costly internal staffingnscglobal and the client continue to enjoy a positive ongoing relationship


A time-critical UC Voice transformationproject for a global telecoms provider based in the US

SUMMARY

Contracted to oversee the transformation of a Unified Communications (UC) Voice environment for an international drinks can manufacturer, this US multinational telecoms provider appointed nscglobal to provide Programme Management, onsite technical personnel, day one support and end-user training

A US multinational telecoms provider with global reach and a staff of around 260k employees

Required solutions for UC Voice transformation by a leading international manufacturer of beverage cans

To collect remotely all current call user data, create an inventory of new hardware, collect phone MAC IDS and assign users to the new phones

Involved Programme Management installations and upgrades at multiple sites across the US

Definite timeline to complete transition

Provide ongoing support for testing and acceptance

Effective training for selected instructors on the features and functionality of the UC Technology across all sites


nscglobal is one of a few partners equipped to manage and work on the client’s unique systems and tools

nscglobal analysed and catalogued the data to share with the client

Created the UC Management Platform and uploaded to the client’s UC Team

Additionally nscglobal assumed responsibility for the soft turn up, the hard turn up and day one support with training the trainer

Rigorous testing ensured speedy resolution of any phone quality or functionality issues

Meticulously performed programme management and field coordination

nscglobal completed all site installations fully within the client’s timelines and budget

Following the success of this assignment, the end user has approached nscglobal through the client to complete a number of other key UC projects

Followed with successful complication of this project, recently nscglobal has been presented with a Supplier of the Year award no fewer than4 times in a row


Network transformation programme for a Top 3 management consultancy

SUMMARY

Charged with managing a critical network transformation project for an international financial services group with sites spread across the world, this global technical consultant assigned nscglobal to provide services from lead project management to on-site training. nscglobal was engaged on the strength of its proven track record of delivering large scale global transformation projects for multinationals on schedule and to budget

One of the world’s Top 3 management consultancies, with specialisms in technology and outsourcing

Need to migrate all data centres and regional sites onto a single global for a world's largest international insurance

Need seasoned partner to supply engineering and project management for the deployment of LAN, WAN, WiFi and IP telephony services worldwide

On-site training would also be required on the new system for relevant employees


Nscglobal was selected to manage the entire project

Ronsibilities include project management, site survey, staging, configuring and testing, shipping and logistics, installation and de-commissioning, cutover and floor walking, IMACD services and global spares provision

nscglobal also delivered an end-to-end logistics solution

nscglobal provides ongoing support across 2,500 sites in EMEA, APAC and the US that account for some 70,000 IPT handsets

A bespoke remote installation support service is provided to an additional 15,000 smaller sites

To date over 400 sites across Europe have been successfully migrated on time and within agreed budgets to the new global network

No downtime or disruption to the approximate 60,000+ end user’s operations

The programme management is equally geared to cope with frequent large scale schedule changes.

nscglobal further supports ongoing IMACD requests

Originally planned to end in February 2014, the programme has been extended until December 2015 with the addition of more phases


Millions Saved: NOC resource solution offers flexibility and savings

SUMMARY

With two large network operation centres in Europe, one of the world’s largest telecommunications companies was experiencing difficulties in both hiring and retaining suitably skilled IT staff to fill full time positions within its NOCs. nscglobal provided a service that included a skilled team of NOC staff managed by a senior nscglobal resource manager, along with full training and HR administration. This service reduced the human resources requirements the client previously associated with these NOCs by more than 30%, with an estimated $2m operating costs reduction in the first year

One of the world's largest telecommunications companies, provides a wide range of communication services to over 200 countries

More than 100 million customers are served every day, across one of the largest networks in the world

Within Europe, the client maintains two major NOCs helping to resolve a wide range of complex support issues .The NOC is a critical part of the client’s business operation, and is vital in helping it meet its contractual obligations to its enterprise and carrier customers, as well as ensuring it delivers excellent customer care

High attrition rate made it difficult difficulty in both hiring and retaining suitably skilled IT staff to fill full-time positions within its NOC

Alternatively the freelance contractors and agency staff employed on short-term contracts costs higher than industry average rates

The client estimates it spends around $850 million a year globally on contractor staff

For its two critical European NOC’s, the client incurs agency staffing costs running into millions of dollars per year

With a growing percentage of its NOC staff working only on a contract basis, no substantial gain in long-term organisational benefit

Training cost is accounted for no long-term business benefits

In addition, the cost and complexity of personnel management was also becoming an issue


As an alternative solution, nscglobal provided a bespoke managed resourcing solution, that would give the longer term benefits of having in-house staff

Nscglobal offers flexibility to scale staffing levels up or down based on market conditions

Expected reduce staffing costs both in terms of individual salaries, as well as management overheads associated with hiring, scheduling and training staff to the required level

Highly skilled staff able to maintain its exceptional levels of fault resolution and customer service, ultimately maintaining High service levels

The nscglobal service includes a team of skilled NOC staff who are managed by a senior nscglobal resource manager on the client’s site

The team are permanent multilingual nscglobal staff.

nscglobal handles all scheduling, training, individual pay and benefits with the client paying a fixed fee for each staff member required within the NOC

The migration and recruitment were all programme managed by nscglobal’s programme management office

Higher flexibility to both quickly scale up, scale down, or move operational staff to different locations, with nscglobal handling all the logistics and HR considerations

The client has reduced its human resources cost associated with contract staff by more than 30%

The client is also guaranteed high quality multilingual staff, backed by recognized accreditations and continual performance reviews

Through this flexible approach, the client has managed to reduce its operational staffing costs in the two NOCs by an estimated $2m a year

In addition, metrics that monitor the client’s ability to meet its service level agreement and break-fix duties carried out by the NOC have also seen improvements

Significant improvement in monitoring matrices for SLA and break-fix duties

nscglobal has successfully delivered this project and currently employs 160 staff speaking seven different languages across these two NOC’s


A multimillion transformation contract for a global telecoms provider based in the US

SUMMARY

Awarded a multimillion transformation contract by a major international oil company, this US multinational telecoms provider appointed nscglobal to recruit and engage specialist personnel to deliver a wide range of transformation projects across the US and the wider world

A US multinational telecoms provider with global reach and a staff of around 260k employees

For a multimillion transformation contract by a major international oil company, client needs to deliver multiple projects to be managed across the world

Critical to recruit skilled, specialist personnel ensuring successful delivery

In fast changing environment, the client required an agile and adept partner


Committed to delivering global business transformation, the client appointed nscglobal as its partner of choice to help achieve the project objectives

With already established and proven record, nscglobal was selected as a partner

successful delivery management for a number of years

The engagement has grown to approximately 100 members of staff with different roles and skill levels from project management to a variety of technical design engineering functions to handle individual projects

Agility and speed to get the right resource in place was key to success in evolving business environment

Flexible and quick to provide resources

Policy of careful recruitment to clearly defined service level agreements has resulted in very low levels of attrition and subsequent cost savings


Network transformation across 1,300 sitesfor a world leading firm and its retail client

SUMMARY

Tasked with conducting finely scheduled site surveys leading to network transformation across more than 1,300 locations, this global technical consultant brought in nscglobal to take on five key project roles. nscglobal was engaged for its experience and expertise in achieving successful transformation outcomes within tight timescales

One of the world’s largest technical consulting companies, with operations in more than 200 cities in 56 countries and a staff approaching 300k employeesNeed site surveys leading to a complete network transformation of over 1,300 locations across the USA for a top global office productsThe project centred around five key tasks: project management, networking site surveys, network transformation, equipment staging and logistics supportTaking in to consideration the complexities involved, the client needed a particularly responsive and flexible partner to take on the lion’s share of a formidable workloadA tight timeline of 14 months associated with this extensive undertaking


nscglobal to work alongside the partner in pursuit of this goalnscglobal’s role in project management was pivotal, comprising all stages of planning, scheduling, setting success criteria and providing regular reports Also requird overseeing day-to-day activities during the Survey and Transformation phaseSite survey work began with an appraisal of the client’s own survey template and included training engineers, adhering to tight schedules and producing quality check reports for client Q&A approvalFrom ensuring training to verifying successful results, nscglobal managed a complex network transformation schedule that involved installing and/or replacing legacy equipment such as routers, switches, firewalls and IP telephones at retail store locationsEquipment staging was performed in house at nscglobal’s staging facility in NY to the client’s configuration specifications Finally in terms of logistic support nscglobal is responsible for housing the end user provided inventory which is used for staging and shipping to each individual storeThe client provided the bill of materials per store to ship, while nscglobal supplied tracking information and ETA and so ensured successful delivery

The project is on course to be completed within its original time frame1,384 site surveys have been scheduled and more than 200 network transformations completed so farThe experience and expertise that nscglobal has brought to bear in its five key roles has made a major contribution to the successful deployment of the programme


Helping a leading telecommunications operator solve critical challenges

SUMMARY

With a huge number of complex projects to complete including a major migration from a legacy ATM backbone to new IP based MPLS core, this leading telecommunications operator turned to nscglobal to provide long term professional services support to its most critical projects. Over the 6 year engagement, nscglobal has become a vital resource in helping the client deliver success on 80 challenging projects to the highest standards while allowing it to concentrate on business as usual projects

The client is a major telecommunication provider serving over 23 million customers from its 2G, 3G and 4G networks as well as extensive Wi-Fi networking platformsSupport in growing demand and diversity od service delivery requirement in clients networks and critical platformsTransforming existing legacy ATM backbone network to new IP based MPLS backbone Overcome challenges in recruiting and retaining skilled technical staff to meet its project goalsHeadhunt the extremely specialist skill sets for often indeterminate duration serving highly dispersed and diverse infrastructureThe complexity of managing contractors and projects was potentially dauntingSuccessfully deliver the project keeping an eye on deadlines at the same remaining flexible


Started with single project, nscglobal’s engagement successfully to grown to a team of 30 people split into four units working on approximately 80 projectsEffectively handled projects ranging from low level projects to increasingly complex and business critical projectsMany CCIEs became members of the teamnscglobal provided the onsite professional services team inline with requirement of onsite scoping team wihting pre-agreed budgetnscglobal provides full management to ensure that the project is delivered on time and within budget

With nscglobal the client was able to deliver valuable new products and services to the market as plannedSuccessful media gateway migration of 20 million+ mobile voice users from ATM to an IP MPLS core and a Home Location Register (HLR) consolidation Increase subscriber capacity from 20 million to potentially over 50 millionIn addition, nscglobal resources have worked on a Radio Network Controller (RNC) migration from ATM to IP MPLS core and the design of the new MPLS network at the hub of many of these projectsThe success and timely completion of these critical projects adds directly to the profitability of the client and ensures it remains a leader in a highly competitive industryManaging overall successful implementation enables the client to concentrate on business as usual projects


A vital upgrade and support project across 94 countries for a global IT services provider

SUMMARY

Charged with integrating the complex operations of recently merged businesses in the field of communication equipment, this global IT services provider engaged nscglobal to fast forward a massive project that was showing signs of stalling. nscglobal was selected on the basis of a highly successful and expedient trial and has gone on to deliver significant, tangible progress towards realising the client’s key objectives

A global IT services provider with over 10,000 customers across a wide variety of industries and public sector organizations

Need to fulfill a multi-million Euro contract to help one of the world’s largest communication equipment suppliers integrate operations following a major merger

A key objective for the integration plan was to make significant cost savings by combining resources of the newly merged businesses while simplifying operations across a single global IT infrastructure

To enable delivery of the core business applications, an upgrade of networking equipment at 330 sites across 94 countries

Each site could then be migrated to a new global IP network, managed by a Network Operations Centre (NOC) based in China

Overcome major obstacle of diversity of the countries and complexity of logistics resulting into a handful of sites managed to make transition

Effective Management and logistics of sourcing, delivering and installing the necessary networking equipment in certain countries was particularly challenging

Manage many unforeseen obstacles including local customs and regulatory issues due to lack of local staff or trusted partners

With extensive delays, higher than anticipated costs and internal staffing issues, this vital integration project had effectively stalled


Recognising these issues, client decided to appoint sub-contractors on the global implementation project

nscglobal was awarded the full contract based on the success of text engagement

The client noted the “highly professional and timely manner” in which nscglobal upgraded and migrated the test site, deeming it “vastly superior” to the other prospective candidates

Additionally nscglobal demonstrated its ability to work closely with its network of international partners to provide the local expertise needed to speed up logistics and successfully upgrade the end client’s more remote sites.

nscglobal has gone on to complete the site audit and design process and begin the roll out of the first phase of 72 sites, focusing on key regional hubs across the Middle East, Africa and Asia

To supplement this, a logistics and procurement team from nscglobal is building a bespoke Importer of Records service

This will streamline local customs processes, reduce delays and minimise duty costs, whilst ensuring imported goods comply with local laws

The expertise and global capability of nscglobal is simplifying the client’s network implementation and ensuring its ability to meet its contractual obligations

Vitally this enables the end client to realise the anticipated costs savings of its integration programme

The end-client also realize significant cost savings and business process improvements

On track with the planned business benefits of the integration

NSC Global Limited, 3rd Floor, West Building, 1 London Bridge, London SE1 9BG

Tel: +44 20 7808 6300 | [email protected] | www.nscglobal.com

nscglobal is a global technology services and infrastructure provider that helps international clients solve their challenges across 180 countries. nscglobal has grown consistently since 1998 and now employs

close to 2000 staff across 25 regional offices that span every continent with staff speaking over 40 languages.

nscglobal’s clients are larger organizations that require a capable and trusted partner to solve challenging

technical, process and cost concerns efficiently.

As a privately based organization with no external investors, nscglobal’s focus is on long term

relationships across a smaller number of clients with a deep qualification process to ensure a good

partnership fit for the delivery of highly bespoke engagements.

Documents

Yaseen Khan NSC Global