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1. Ali Shan Cheema
2. Hareem Ahmad3. Omer Fareed
4. Muhammad Wasim Zahid
5. Rabail Sanaullah
6. Muhammad Omar Yaqub
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History
• Mobilink GSM , a subsidiary of Orascom Telecom, was
awarded a license in July, 1992 and started its operations in
1994
• Extensive network coverage in more than 5,000 cities
including International Roaming in 110 countries through 300
partner operators.
• Head office is located at KULSUM Plaza, blue area,
Islamabad
• There are about 2000-2500 customers service centers all
over Pakistan.
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Mission Statement “To be the unmatchable mobile system of communications in Pakistanthis provides the best value to its customers, employees, businesspartners and shareholders.”
Vision Statement
"To be the leading Telecommunication Services Provider in Pakistan by
offering innovative Communication solutions for our Customers while
exceeding Shareholder Value & Employee Expectations".
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Core Values
Total Customer Satisfaction
Business Excellence
Trust & Integrity
Respect for People
Corporate Social Responsibility
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Products
Jazz
Indigo
Services
Caller time identification
Call waiting
Call holding
Call forwarding
Short messaging services
Fax and data services
News information services
Mobilink(GSM) G-mail
Superior security in billing
Mobile TV
Entertainment & many more
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Competitors
Ufone
Warid
Telenor
Zong
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Organizational Hierarchy Chart
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HR Practices At Mobilink
1. Personnel Planning
2. Job Analysis Of the Position
3. Recruitment
4. Selection
5. Orientation
6. Training & Development
7. Compensation
8. Performance Appraisal System
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Personnel Planning
After the emergence of new telecom companies, market has
become much more competitive and employees are less loyal to
the company and Mobilink is aware of it so they
• Develop employees for their career planning
• No formal succession planning is practiced
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Job Description
Job Identity
Company: Mobilink
Position Title: Quality Assurance Manager
Reports to: Director
Salary: According to experience
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Job Purpose
The Quality Assurance Manager will provide general supervision and
technical guidance to the QA Staff in the analysis, design, testing, and
deployment of all applications.
Job Duties and responsibilities
Implement quality training programs for key quality
Ensure appropriate calibration of quality equipment.
Work with Design on new component introduction.
Design and implement Quality Plans.
Manages and responds to Software Quality Assurance issues with related
groups such as Development, Database, Integration, and Customer
Support.
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Working Conditions
Equipment
The person has to use computer or laptop as equipment on regular basis.
Health and Safety The person didn’t have to work in any kind of listed conditions.
Elevated workplace
Mechanical hazards Explosives
Electrical hazards
Fire hazards
Radiation
Dirt Rarely Dust Rarely Heat Occasionally Cold Seasonally Noise Rarely
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Job Specification
Minimum Requirement
BS degree in Information technology, engineering or related discipline.
Experience
Minimum of 7 years of software quality assurance experience
Skills
Strong analytical skills. Excellent problem solving.
Interpersonal communication and project management skills a must.
Strong leadership skills.
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Recruitment
Internal Recruitment
Posting a job add on notice board
HR manager decide on the basis of past performance
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External Recruitment
The sources that MOBILINK uses to attract
applicants are
Inviting applications through advertisement
Recommendations from the head hunters
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Mobilink
Where it’s every one’s moment to shine At mobilink there is enough limelight for everyone. Here we
welcome you to make individual contributions and get your
moment to shine. Ideas are not only nurtured but realized
with Pakistan‘s leading cellular network provider.
Explore the challenging and exciting career opportunity of
Quality assurance manager required with following
attributes in Lahore Head office of Mobilink
Qualification: BS in Information technology
Experience: 6-7 years of experience in the field of IT
Skills: Excellent analytical skills
Interested person may send their CV’s to Mobilink and
Applicants may apply online by registering with the web
based recruitment portal http://jobs.mobilinkgsm.com by
20 Jan 2013. However, when considered for a specific
position, they will be required to fill the standard
application form of the Company.
PROPOSED JOB ADD
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JOB ADS BY MOBILINK
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Selection
After Recruitment HR department adopt the following procedure
1. Screening of CVs
2. Conduct interviews
3. Short Listing of Candidates
4. Final interview
5. Conduct Profile and Psychometric Tests for the selected
candidate in order to evaluate the suitability
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Sample Interview Questions
Why do you want this job?
Why you left your last job?
What are your weaknesses?
What are your strengths?
If I were your supervisor and asked you to do something that you
disagreed with, what would you do?
What is your greatest failure, and what did you learn from it?
What can you do for us that other candidates can't?
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Background Checks
Two Reference checks
Appointment will be subject to satisfactory references being
received
In Case of fraud the company simply fired the employee
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Orientation
Employee familiarization with the policies of
organization.
Proper orientation after hiring
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Policies of Mobilink
Leaves The employee of Mobilink is authorized to get
20 annual leaves
15 sick leaves
7 casual leaves
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Salary policy
The company will pay salaries of the employees as fallows.
• Opening of bank account
• Salary will be credited at the end of each month.
• Every employee should forward his account number to
HR.
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Health And Safety Policy
Safe and healthy working environment
First Aid Kit available at all Mobilink Offices including remote
locations
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Rewards Policy
Medical care
Life insurance
Vacations
Credit advance policy provident policy/advance against provident fund and a capping of
gratuity
Recreation
Club Policy Travel
Education assistance policy
Mobile phone
Medical entitlement
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training
Training Method used at mobilink
On job training method
Foreign training policy
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Appraisals
An open & frank discussion b/w employee & therespective manager over certain areas which are as
follows
• Strengths and areas which need to be developed
• Comparison of the performance against the core
indicators of Job
• Training needs/inputs activities
• Online performance based system
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Sources Of Performance
Appraisals
At MOBILINK,
The managers
Employees
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Conclusion
To conclude Mobilink has a strong human resource
management system. That is the reason we didn’t found
much discrepancies in what management says, what
policies state and what employees say. 90 % of the times
they were same. There are some minor discrepancies but
they are adjustable with little effort.
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