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GATIKWE PROJECT WITH ALL DETAILS

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I did my project at gatikwe mumbai with operation field .

Text of GATIKWE PROJECT WITH ALL DETAILS

A SUMMER TRAINING PROJECT REPORT ONANALYZE THE 1ST AND 2ND SHIFTOPERATIONAL FRAMEWORK (SURFACE&AIR) OF GATIKWE AND SUGGEST IMPROVEMENT NEEDED FOR BETTER ORGANIZED AND EFFECTIVE SERVICE AT

Submitted in partial fulfillment of the requirement for the award of degree Of POST GRADUATE IN DIPLOMA MANAGEMENT SESSION (2012-2014) Under the esteem Guidance ofIndustrial Guide Faculty Guide Mr. Nagesh Samant Mr. Susan DasManager, Operation Professor, Operations& SCMGATIKWE, Mumbai ASBM BHUBANESWAR

Submitted by: UMASANKAR PANDA (PGDM/12-14/113)

ASIAN SCHOOL OF BUSINESS MANAGEMENTShiksha Vihar, Baranga Khurda Road, Chandaka, Bhubaneswar - 754012Tel: 0674-2374801/02/03/04/05, Fax: 0674-2111205/2374900

CERTIFICATE FROM FACULTY GUIDE

This is to certify that this project entitled Analyze the 1stand 2nd shift operational framework (surface & air) of GATIKWE and suggest improvement needed for better organized and effective service is a bonafied record of interim report carried out by MR.UMASANKAR PANDA, student of ASIAN SCHOOL OF BUSINESS MANAGEMENT, BHUBANESWAR towards fulfillment of the Post Graduate Programme in Business Management (PGDM) bearing Registration No.: PGDM/2012-14/113.

To the best of my knowledge and belief the thesis embodies the work of the Candidate herself and has been duly completed. Simultaneously, the thesis fulfills the requirements of the rules and regulations related to the summer Internship of the institute and I am assured that the project is up to the standard both in respect to the contents and language for being referred to the examiner.

PROF.SUSAN DASAsian School of Business ManagementBHUBANESWAR

DECLARATION

I UMASANKAR PANDA, a student of ASIAN SCHOOL OF BUSINESS MANAGEMENT (ASBM), BHUBANESWAR bearing Registration No.: PGDM/2012-14/113 under the Post Graduate Programme in Business Management(PGDM) hereby declare that the project entitled Analyze the 1st and 2nd shift operational framework (surface & air) of GATIKWE and suggest improvement needed for better organized and effective service is a project to the best of the my knowledge and I have taken no shortcut in completion of this project and is carried out by me under the supervision ofMr. Nagesh Samant Manager, Operation Head GATIKWE, Mumbai and Prof. Susan Das, Professor in Operation and SCM, Asian School of Business Management, Bhubaneswar. This project has not been submitted and copied from any source and never been published by any other.

MS. UMASANKAR PANDAPGDM Student, (PGDM/2012-14/113)Asian School of Business ManagementBHUBANESWAR

Acknowledgement

I wish to express my profound gratitude to my project guide Mr. Negesh Samant(operation head Mumbai), Adarsh Sharma (Sales EDC. head),Ms. Smita Chawda (HR EDC. leader),Mr. Vijay Nand Wadikar (HR),Mr. V. K Sharma(Business EDC. head) for his consistence direction, guidance, support and supervision which has led to successful completion of my project.

I am highly thankful to Mr. Susan Das& Mr. SolomonJames,faculty of Asian school of business management. They have been a constant source of inspiration and their critical evaluation has helped me to complete this project properly.

I acknowledge my gratitude thanks to Mr. Mahindra Agrawal chairman & MD of GATIKWE, for providing me an opportunity.

I am also thankful to Prof. Raj Kamal Verma(Asst. Dean Placement cell) and other placement members of Asian school of business management, who stretched their hands of help, cooperation and kindness whenever required.

I express my sincere thanks to whole GATIKWE ltd. for giving me all the facilities during my internship period.

Finally yet importantly, I would like to thank Almighty for blessing me to do and complete my project.

ContentsPage No.1) Introduction------------------------------------------------------------------92) Company profile------------------------------------------------------------10-113) Introduction to research----------------------------------------------------124) Objective of the research---------------------------------------------------13 5) Process observation1) Booking 1) Customer visit with GA-------------------------------------------142) Counter booking---------------------------------------------------15 3) Process of booking with GTM entry----------------------------16-18 4) Manual docket entry-----------------------------------------------19 5) PDC generation for booking--------------------------------------20 6) Docket generation--------------------------------------------------21-24 7) 30C-------------------------------------------------------------------25-28

2) Shipment receiving process

1) Process of dispatching----------------------------------------------30 2) DEPS------------------------------------------------------------------31-32

3) Shipment dispatching process-------------------------------------------33-34

4) Delivery process-----------------------------------------------------------35-39

5) Other activity after delivery

1) PFN process-----------------------------------------------------------392) Stock verification-----------------------------------------------------403) Notice post-------------------------------------------------------------404) FOD outstanding------------------------------------------------------415) Rebooking procedure-------------------------------------------------426) FOC process-----------------------------------------------------------437) Additional charge updation------------------------------------------44-45

6) E-com operation1) Pick-up process----------------------------------------------------462) Preparation of Docket/PDC/Run sheet-------------------------47 3) COD process-------------------------------------------------------48 4) Rebooking process------------------------------------------------485) Delivery process---------------------------------------------------49 6) 10C------------------------------------------------------------------50

7) UCG formalities----------------------------------------------------------51

8) Customer Service-------------------------------------------------------52-53

9) Warehouse operation 1) Inbound------------------------------------------------------------54 2) Storage-------------------------------------------------------------55 3) Outbound----------------------------------------------------------56

10) ATC 1) Retrieval operational structure----------------------------------57 2) Lodgment operational structure--------------------------------58

11) GATIKWE operational structure-------------------------------------60

6) SWOT analysis--------------------------------------------------------------60-627) ResearchMethodology-----------------------------------------------------62 1) Data interpretation---------------------------------------------------------63-64

8) Analysis& Implementation.1) DEPS---------------------------------------------------------------652) Increases efficiency of delivery process using six sigma----70-743) Reduce Cooling using Cross Docking.------------------------75-81

9)Challenges--------------------------------------------------------------------82

10) Limitation--------------------------------------------------------------------83

11) Suggestion and recommendation-----------------------------------------83-85

12) Conclusion-------------------------------------------------------------------86

13) Bibliography-----------------------------------------------------------------87

EXECUTIVE SUMMARY

Objective of StudyDuring this project my major objective was to find out the problems are occurring in GATIKWEs operation network like cause of damages, service internal problem (PDC generation, OCTROI outstanding, Booking Unit problem like booked the items but customer payment not ready), Service external problem(GA and Handler Schedule, Docket arrangement, Shipment handling etc.). I analyze all the 1st and 2nd shift operational framework of (surface and air) and identify the problem which creates the obstacle in GATIKWE achievements map .Now a day the logistic market scenario is becoming more competitive because of the entrance of foreign players like FedEx, UPS, DHL and TNT. If GATIKWE implements the identifies and make a proper schedule for the operation process, then the company can increase their service quality and make their position as market challenger.so GATIKWE going to tab the logistic market in Mumbai.

TARGET/TASKS: During the 1st week of my project company gave me the induction class as well as involved me in Live project deduction by abbot healthcare. I also made a case study on it and analyze why deduction occur and I got total support from project department and I gave the solution of deduction. 1st week of my summer internship period I involved as a team player of the project team, so I analyze the whole contract between GATIKWE and ABBOTT Healthcare, Which helps me to know the company strategy quickly. T

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