Hisham Eddaoudi January 1

st, 1980

Moroccan

Single

Al Nahda , Sharjah

971 050 623 1472+

eddaoudihisham@gmail.com

PERSONAL SUMMARY

An energetic and confident candidate, who has the interest in assisting customers. My previous work

experiences enable me to accumulate good communication skills beside my ability to speak more than

three languages. Also my behavior in creating a positive impression in front line business. I am good

at working quickly, accurately and within strict guidelines and able to deal busy workloads.

EDUCATION

2006: MA Level in Linguistics Hassan II University

2005: Professional Diploma IFMME

2004:BA in Arabic Language&Literature Hassan II University

2002: High School Diploma Alhoussein Bnou Ali HS.

WORK HISTORY

2015-Present: PF CHANG’S Al Shaya Group WAITER Responsibilities: Preparation of buffets and standardized presentation

Maintain high standards of cleanliness

Display knowledge of food menu

Serving & handling cash payment

2013-2015: NIBRASSECO S.A.R.L SALES Responsibilities: Customer welcoming and assistant

Providing products information

Sale closing & Payments process

Sales Daily report documentation

Maintain stock and store cleanliness Dealing with customer complaints

2011-2013: EVEREST RESTAURANT F&B ATTENDANT Responsibilities: Preparation of buffets and standardized presentation

Maintain high standards of cleanliness

Display knowledge of food menu

Serving & handling cash payment

2010-2011: VOICE LINK CALL CENTRE CALL CENTRE AGENT Responsibilities: Transmitting and receiving calls

Providing sales&after sales service

Advertising products

Operating online sale

Handling complaints/resolving problems 2007-2010: MAGHREB STEEL PROFESSIONAL EMPLOYEE Responsibilities: Multi process & projects welding

Supervising welding Team

Controlling the work quality

Provide safety and healthy workplace

2006-2007: BABCOCK WANSON MAROC EMPLOYEE Responsibilities: Welding different metallic projects Controlling the work quality

Reparation of returned damages

Awareness of collective safety

TRAINING/SKILLS Certificates:

2009: SAWF Process Course Certificate Welding Engineering Institute

GMAW Process Course Certificate Welding Engineering Institute

2007: SMAW Welder Approval Test Certificate APAVE FRANCE

GTAW Welder Approval Test Certificate APAVE FRANCE

Personal Skills:

Customer Service Techniques

Telephone Techniques

Sales Techniques

Financial Awareness

Details Focusing

Self-Motivation

Multitasking

Stress Affordability

Fast Learning

Standards Respecting

Teamwork Spirit

Nonverbal Communication

Computer Skills:

Hardware maintenance

Windows 7,XPs

MS Office

Internet Navigation

LANGUAGES

ARABIC : Native

FRENCH : Fluent ENGLISH: Good ITALIAN : Basics

AREAS OF INTEREST

READING

POETRY WRITING

TRAVELING

FOOTING